Binary Studio

BACKGROUND

Could you briefly describe your organization?

We’re a bar coding company. We were formed primarily to use bar coding as a technology of mostly inventory control applications. We’ve been doing this since 1985. We develop software, but we also sell hardware.

You’re the owner and founder?

Yes.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Binary Studio?

We had a need for a proficient Java developer. They offered to do some work for me at no charge for a short time, basically a trial run, and it worked. We were very pleased with that initial deliverable. They hadn’t tendered an invoice because they’d promised that it would be free of charge. But, I felt that, because they’d been commercially useful to me, I should pay for the work. They refused to accept payment for that piece of work, but I was so impressed that it made sense to hire them for additional work.

SOLUTION

Could you describe the business challenges that you were attempting to address when you first approached Binary Studio?

They’re primarily responsible for client end application development work. I have another vendor dedicated to the database side of things. I’ve asked them to develop for mobile, but that so far hasn’t reached commercial use. That’s the next logical step to take with them, since they’ve been great with our Web development initiatives. Having said that, we’re currently in talks with them to determine if we’ll transition the database work to them. It’s likely that this will happen, since our other vendor is phasing out.

How did you select Binary Studio as your partner?

They contacted us about six or seven years ago. In those days, we were using Delphi as a development tool, and we’d had a resignation. So, we had advertised, and they contacted us saying they could assist us. At that time, I had, quite frankly, not really heard of outsourcing for developers, and I politely declined, and said I’d be sourcing locally. Then, exactly 12 months later, they followed up to see how it worked out. By sheer coincidence, the week beforehand, a Java developer that we employed had handed in his notice, so I asked them if they could help us with Java development. That’s basically how the relationship began.

When was this project completed?

Our relationship is ongoing.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the quality of their performance?

I would rate them extremely highly in the quality of the work, but I don’t carry out any metrics on my end. I’m working with the product every day, testing it in some way or another. I have other members of my team who keep track of the progress and deliverables. I get feedback from my customers, and I pass that along to Binary Studios. I’ll put a priority on it, I’ll give it a time frame, and I expect them to go off and do that, and they generally do. We’ve never had issues with the quality of their code.

When working with Binary Studio, is there anything you’d consider unique about your approach and/or development methodology?

I find them extremely cost effective. I could get a cheaper provider, but you get what you pay for, and I need the quality they deliver. I’ve been very pleased.

The problem is that I give them too much. Because they provide such good service, you really want to overuse them, like a kid in a candy shop. You need to restrain yourself, and I find myself having to do exactly that. That might not sound like a compliment, but it is. It’s rare to find service providers as reliable as they are.

In retrospect, are there areas in which you think they could improve as a service provider?

In the past, we’ve had the odd employee of theirs that hasn’t quite worked out. I’ve discussed it with them directly, and we’ve typically come to an agreement. In the seven years that I’ve used them, that’s only happened on two occasions. It isn’t typical, just a part of the business.

BACKGROUND

Could you briefly describe your organization?

Datalogics is a software tool kit and programming interface supplier. We’re about a 60-person software company, selling primarily to software OEMs [original equipment manufacturers] and large IT [information technology] organizations.

What is your position?

I am the chief technical officer.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you first approached Binary Studio?

We originally approached Binary Studio because we were looking for a partner to assume responsibility for ongoing maintenance and support for a specific software product that had ended its long-term support phase.

SOLUTION

Could you describe the scope of work in greater detail?

We were clients for three years and, during that time, the initial engagement that we had envisioned fell through due to legal concerns that emerged. We decided to work with Binary Studio on the maintenance of some software products that were in more active use, in a more active role, that weren’t end of life, and that were complementary to the skills that they had brought on for us.

Binary Studio performs maintenance and enhancements to software tool kits that we offer for resale. We felt they did a strong enough job that we chose to expand their involvement, expand the team size and the role, both in the number of the projects they were working on, and the importance of the tasks they were working on. They had done some design work, but the main part of it was custom development, maintenance and support, and customer issue resolution.

How did you select Binary Studio as your solution partner?

I had discussions with between six and eight other vendors, and Binary Studio was the one we ultimately chose, based on their presentation. We chose them because we really felt we were a good match in terms of compatible corporate sizes, and their willingness to work with us and with what we wanted to do. They had the expertise necessary and we felt comfortable with their past experience.

When was this project completed?

Our engagement is ended in June of this year [2014], but that had nothing to do with their performance, which continued to be very satisfactory. Our company made a decision to divest the team because of their location in eastern Ukraine, and political risks that were seen as part of that. It’s based on geopolitics.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of their work?

I don’t have any metrics readily available to me. Customers whose issues they handled were generally pleased and thankful. I think they did as effective a job at pleasing our end customers as our internal resources here. I don’t have anything qualitative I can share at this point. Anecdotally, our staff and executive team have been wildly impressed by their performance through the years. They’ve added considerable value to our business.

When working with Binary Studio, is there anything you’d consider unique about their approach and/or development methodology that distinguish them from other vendors?

They were certainly more than capable of working independently, and making intelligent decisions about how to handle obstacles and setbacks. There was less time and overhead that we had to invest in spelling out the details, which was a serious boon to us. I’m not sure we’d have had the time or desire to handhold them. We were able to treat them more like collaborators than a bunch of contracted code monkeys. I think that’s pretty unique.

In retrospect, are there areas in which you think Binary Studio could improve as a service provider?

If I were looking for things, I’d have to say user documentation, process documentation, could use some improvement. It would make certain administrative duties much easier for our internal team. That’s really the only area I can think of.

BACKGROUND

Please describe your company and position.

I am the Manager Software Engineering of LexisNexis®️ Intellectual Property Solutions

Describe what your company does in a single sentence.

Strategic patent analysis

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Binary Studio to accomplish?

• Application Development

SOLUTION

How did you find Binary Studio?

Other

Why did you select Binary Studio over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Binary Studio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Application development of a web client to enable strategic patent analysis. Technologies used:

• SilverLight Version
• HTML5 Version
• React/Typescript Version

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Binary Studio has accompanied us from the garage to the Enterprise. With the help of our highly competent colleagues, we have been able to acquire numerous customers and have also grown to become the leading patent analytics platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The results were always delivered in a timely manner with the customer and business requirements in mind.

What was your primary form of communication with Binary Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Binary Studio is a very reliable and dependable business partner. The results were extremely satisfactory. The employees became our friends over the years.

Are there any areas for improvement or something Binary Studio could have done differently?

It's very difficult to be better here.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of a gaming company 

Describe what your company does in a single sentence.

3D Application Developer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Binary Studio to accomplish?

• Accelerate the development of a web application

SOLUTION

How did you find Binary Studio?

• Referral

Why did you select Binary Studio over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Binary Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Binary helped us design, develop and test a web application frontend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Closing the gap between our ideas and deliverables was key.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Binary's team, especially our excellent project manager, was able to help us set realistic expectations and lead their team to accomplishing our goals.

What was your primary form of communication with Binary Studio?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I really admired their flexibility on technologies, scope and their ability to pivot quickly when needed.

Are there any areas for improvement or something Binary Studio could have done differently?

I don't think so!

BACKGROUND

Please describe your company and your position there.

I work as a sub contractor for Office Management, acting as the product owner for the digital archive solution. Office Management is a total solution provider for business, securing "the workplace of tomorrow"

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Binary Studio?

Extension of existing development team.

What were your goals for this project?

Decrease back log. Increase knowledge, scalability, flexibility and get an outside view on the platform.

SOLUTION

How did you select this vendor?

Online research

Describe the project and the services they provided in detail.

Dev team extension. Laravel/PHP expertise.

What was the team composition?

1 main developer full-time, and one platform expert part-time

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The resources from Binary studio has shown high level of knowledge and been very proactive and solution oriented.

How was project management arranged and how effective was it?

Development and project management has been handled from Office Management directly, not by Binary Studios.

What did you find most impressive about this company?

Their level of expertise and proactiveness stood out. How they welcomed us at the time of onboarding of the project.

Are there any areas for improvement?

None