What evidence can you share that demonstrates the impact of the engagement?
I don’t have any discrete metrics, but I can say that the product is incredible. The developers from Binary consistently deliver excellent work.
How did Binary Studio perform from a project management standpoint?
My first developer agreed to work according to my time zone. I know that’s atypical, and that made the process very easy. Now we overlap for a couple of hours each day. The time zone difference has never been a problem, and I’m used to working with remote staff.
We use standard project management tools like Jira and Confluence. We also communicate over Slack. We handle most of the work through Jira tickets. I try to sync up with my developer for at least an hour each day. They usually stay pretty late, which gives me a period of about three or four hours of reliable communication.
What did you find most impressive about them?
The quality of their developers is the most important piece for me. Artem has told me about their internal training approach, which seems to be effective, given the results that I’m seeing. As long as they keep performing at the same level, I’m happy.
They’ve also been great about handling issues with developers. I’ve only had one person who didn’t work out over these past four years, and Binary did backflips to make sure everything was right. They found this developer outside of their team because I asked them too. I was refunded the money that I paid for that person, and they found a new developer right away.
That kind of service builds loyalty among customers. It’s one of the many reasons why I’ve stayed with Binary over the years. With other developers, I need to provide quality assurance. That’s not the case with them. Aside from the one outlier, all of their developers have been fantastic.
Are there any areas they could improve?
I can’t think of anything off the top of my head. We have such a great working relationship. I know I’ve already said this, but I’m super happy right now.
Do you have any advice for potential customers?
The most important thing when you’re working with an outsourced team is that you need to have an in-house lead. Whether it be your CTO or an internal project manager, you need to have someone on your side that’s architecting and running the system.
If you do that, your project will go smoothly. The success rate goes way down if you outsource the project management. You need at least one technical lead on your team—and this applies to partnerships with anyone, not just Binary.