Binary Studio

Introduce your business and what you do there.

I’m the founder and managing director of Dinahmoe. We’re a digital production company.

What challenge were you trying to address with Binary Studio?

We have an internal preparatory framework for developing digital applications. Our request of Binary Studio was to find a developer who had a certain set of skills and mindset to do that type of work because it’s very different from most digital solutions. This task required a deeper understanding and having an interest in pure JavaScript. It involved a high level of abstract thinking and understanding software architecture.

What was the scope of their involvement?

Binary Studio delivers software development services, so coding. It’s continuous work so there are lots of small deliveries that could be software components or refactoring of a part of the framework. They could also be project-related functions that are specific to a project.

Features include server functionality, visual components, audio components, video playback and streaming, sockets functionality, and more. It’s all the types of functionality that involve software development on both the client and server-side.

What is the team composition?

At the current time, we work with only one developer.

How did you come to work with Binary Studio?

I was in contact with Binary Studio when we were trying to find more of a short-term assignment. However, I learned that they provide long-term development assignments so an engagement didn’t happen at that time. We kept in contact and reached out when we wanted to start this current engagement. It was good timing.

Binary Studio understood the request we had and what we were looking for. They told us they could find the developer who would be perfect for this position.

How much have you invested with them?

We’ve invested around $30,000 so far.

What is the status of this engagement?

We started working with Binary Studio in October 2020. Our engagement is an ongoing process where there are continuous deliveries in different parts of the framework.

What evidence can you share that demonstrates the impact of the engagement?

I have very high-quality demands when it comes to architecture and code design. We couldn’t have been any luckier when it comes to the developer they provided for us. They understand the goals and translate them quickly into good architecture and code. It was a very smooth process from the start. The work is of high quality and is moving forward at a good speed.

How did Binary Studio perform from a project management standpoint?

They meet deadlines. I work very closely with the developer. We typically communicate through Slack as well as use ClickUp for task management and Google Drive for documentation and specification-related tasks.

What did you find most impressive about them?

Binary Studio understood the requirements and found a great candidate for the position. I’ve hired lots of developers through the years and everyone says they understand the requirements and can live up to them. But then we realize that the person is just selling empty promises and doesn’t understand the requirements. Binary Studio’s ability to truly understand the requirements and find the perfect candidate is what stands out to me.

Are there any areas they could improve?

No, everything is smooth and professional.

Do you have any advice for potential customers?

Be extremely clear about what you prioritize and what’s important.

Introduce your business and what you do there.

I am the lead developer for PQM Consulting. We are a consulting firm that provides Q&A testing for other companies. I manage the team where Binary Studio is integrated.

What challenge were you trying to address with Binary Studio?

We needed some more manpower in development fairly quickly. We were at a stage with our product where we had a design finished and a baseline of the product ready. We needed some help with development since we only had one and a half of our own developers.

What was the scope of their involvement?

Binary Studio implemented a lot of the design that we already created beforehand. They also rewrote a lot of legacy code from some old software that we wanted to reuse in the new project.

The quality of our own legacy code wasn’t that great and Binary Studio reworked a lot of that code. They also helped us implement some completely new features which only previously existed as design and concepts.

What is the team composition?

We have a senior developer who works for us 20% of the time. He participates in the daily meetings and is there if the junior developer we have 100% from Binary Studio has any questions.

How did you come to work with Binary Studio?

Since we needed manpower quickly, choosing Binary Studio rather than searching for a developer on our own seemed like the best option.

How much have you invested in them?

We’ve spent $15,000–$20,000.

What is the status of this engagement?

The project began in January 2021, and we are still working with them on an ongoing basis. We don’t have a clear finish line for when we will stop working with them.

What evidence can you share that demonstrates the impact of the engagement?

The way we measured how happy we are with them was by their output. Based on the CodeCommit history, their output is very big. Our second measurement is how much we need to manage them to ensure quality; we basically don’t have to do it at all. When we assign them jobs or smaller tasks, they are always completed with high quality.

How did Binary Studio perform from a project management standpoint?

They’ve always met the deadlines.  If there are any issues, they always communicate beforehand so we have had time to react and adapt. We communicate every day through a video call. We also communicate through Slack for smaller questions that don’t require a call.

What did you find most impressive about them?

Their proactivity stands out. The team always brings us great suggestions, which we like. It’s another reason we’re happy to work with Binary Studio.

Are there any areas they could improve?

No, I thought about this really hard beforehand and I haven’t found anything. We are very satisfied with their performance and can’t suggest anything that we would want to improve.

Do you have any advice for potential customers?

A potential customer should prepare everything well before working with Binary Studio because they work very quickly. They would also do a great job of helping you if you don’t have a clear picture. That being said, you’ll get the most out of it if you are well prepared.

Introduce your business and what you do there.

I am the CTO of Soomo Learning, LLC. We are a courseware company that makes online learning materials, primarily for the college market. Essentially, we’re a textbook replacement that functions online.

What challenge were you trying to address with Binary Studio?

We wanted to scale our team to add extra development capacity. In one case, we had a website with specific issues we wanted remedied, and in another case, for our ongoing, longer-running project, we gave them a particular set of requirements to replace an existing system with a more modern version.

What was the scope of their involvement?

Regarding the first project, we had them make some changes to a website for us that was built with a static site generation tool, based on designs we provided.

The second project, which is much bigger, lives inside of an existing Ruby on Rails application that we wanted to modernize some aspects of. After providing Binary Studio with a functional example of the current tool, they built a brand new tool inside of our existing system. It accomplishes some of the same tasks that the old tool did, but in different ways, in addition to doing new things as well.

We’ve been meeting with Binary Studio once a week; they deliver code as it’s developed and we merge it back into our platform, which is how we prefer to work; we didn't want them to build it in isolation. We’re now getting into a phase where we’re turning that work into the hands of our users, gathering feedback, and iterating.

We came to them with a technology stack in mind for this work that was consistent with their knowledge and skills. We all agreed that TypeScript, JavaScript, React, and Redux were appropriate to use in this case.

What is the team composition?

Our current platform development project involves one full-time developer from Binary Studio. We also work with a customer relationship manager and an inception engineer at the outset of each project.

How did you come to work with Binary Studio?

I don’t remember how they came to my attention initially, but I believe it was a cold email. I liked their look, as they portrayed themselves as an engineering firm rather than a company that will hold your hand through everything. They focused on a training program and highlighted their pipeline of engineers. I figured we’d give them a shot.

We took some tentative steps at first; by now we’ve worked with them for a total of 10 months, and we are continuing to deepen the relationship. We’ve been very happy with it.

How much have you invested with them?

We’ve spent $33,000 in total on both projects.

What is the status of this engagement?

We’ve been working together since June 2020, and are continuing to add projects. We're in the beginning steps of a third right now.

What evidence can you share that demonstrates the impact of the engagement?

They’ve done a very good job of proposing a timeline and sticking to it. As far as metrics, I don’t have too much to say. It’s hard to measure code quality. We’ve reviewed their work, and we’re happy with it.

How did Binary Studio perform from a project management standpoint?

I’ve been very happy with their project management. Projects begin with an initial call with Binary Studio’s customer relationship manager to discuss what we’re trying to achieve. They ask questions and then schedule an inception meeting with an engineer. They have some engineers on staff who specialize in this; we’ve had this meeting three times now — once for each of the three projects we've started. By the inception meeting, Binary Studio has read over what we provided and had time to ask questions over email, so we use this time to drill down into what exactly we’re asking to be done and make sure it's understood.

Then, we have a suggested assignment of a developer and the chance to learn a little bit about this person. This ensures that we’ll enjoy working with them and have an effective engagement. We also have additional feedback meetings early on to cement the pairing. After that point, we meet regularly and work with the developer as they go through the project.

Our communication is over email and Zoom initially, but once we’re into the meat of the project we use Slack. Their developers have joined our Slack.

What did you find most impressive about them?

The clarity of their description of their process and the quality of their website stood out when we first met them. These aspects were enough to make us dip our toe in the water. Binary Studio’s materials didn’t have any mistakes or typos, which stood out to us as an academic publishing company. We’re all attuned to written language internally, and their materials made it clear they took pride in their quality.

Their communication is always very clear on the next steps for them and what they need us to provide. I’ve never felt like I was in the dark about what was coming next. They guide us through the work well.

Are there any areas they could improve?

Nothing comes to mind. Some people always want services to be cheaper, but I can’t imagine receiving the same quality of work at a lower price. There hasn’t been any friction between us as we continue to deepen our relationship.

Our second project is reaching a conclusion, but we intend to continue working with our current developer from Binary Studio, both on this project (expanding it beyond its current scope) and opening new projects. In fact, we’ve already opened a third project with other team members from the company in the past few weeks.

Binary Studio has been gracious. We’ve been paying with wire transfers because of the particularities of our company’s financial operations, and we’ve let one or two go longer than we probably should have, and they’ve been very understanding. I couldn’t ask for a better partner.

Do you have any advice for potential customers?

Come to the table with everything you know about what you’re looking for and engage with Binary Studio’s process. They’re ideal for a company like ours that already has development processes and developers in place but wants to increase its capacity.

Introduce your business and what you do there.

I am the COO and interim CTO of a startup. We’re bringing a new product to market.

What challenge were you trying to address with Binary Studio?

Our challenge was to actually build the product.

What was the scope of their involvement?

We’ve worked with Binary Studio from the beginning. We provided them with the concept of what we wanted to do as well as the outcome that we expected. They did everything from the conception and architecture to actually building the product. The only thing we did ourselves was the design and the concept.

We have an application for Android and iOS and there are two web-based products as well. We were the ones who found the technology and we used React Native, Node.js, as well as TypeScript for the backend, in addition to PostgreSQL.

What is the team composition?

We worked with two developers and a part-time architect.

How did you come to work with Binary Studio?

They were recommended to us by a friend who was working with them. After talking to 6–7 different agencies, we found that Binary Studio was the best fit with the technology we wanted to use, the way they approached the problem, and the way we interacted as well.

How much have you invested in them?

Over the period of the engagement, I expect we will spend somewhere between $50,000–$100,000.

What is the status of this engagement?

We started in mid-November 2020, and the engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

There are no specific KPIs, but a metric for us is actually completing the product in time for the launch. That is our main metric. In that sense, we have been working with them on it and it’s looking good. 

The quality of the product is very good. We have testing versions and have given feedback on them. The feedback has been taken and implemented very quickly. Any changes we needed to make have all been incorporated very quickly. It has worked out really well.

How did Binary Studio perform from a project management standpoint?

So far, the work of the architect has been fantastic. He has orchestrated the project well, which is why I think we’ve managed to do another product with only two developers. He has done such a fantastic job of setting things up in a way where everyone can move without roadblocks.

We have a daily stand-up over Zoom, and we have a Trello board that we use as a project management tool in addition to some Google Sheets that we use to describe user stories in more detail.

What did you find most impressive about them?

We spoke to 6–7 different providers and what distinguished Binary Studio and why we decided to work with them was their approach to the problem — how they actually tried to simplify things and brought up solutions that were very direct.

The other thing was the ease of communication and the ease of accommodating whatever requests we had. They always find a way and are willing to be flexible to accommodate things that we need, which is very important at our stage.

We were quite clear with the technology we wanted to use, and I think they are really focused on that technology which of course helped us to build it faster.

Are there any areas they could improve?

No, nothing jumps to mind right away. If anything, in the beginning, we didn’t have daily meetings, and especially the first week, there was a slight lack of transparency of what was going on. I know they were setting up the infrastructure, which is not anything you can see, but we needed it to build stuff afterward. 

That part could’ve been a bit more transparent. I told them I would like to understand what was going on a little better and then we set up daily meetings. We had small hiccups but there’s really nothing for them to change.

Do you have any advice for potential customers?

My recommendation would be to let Binary Studio find a solution to your problem. Let them do their thing because they know what they are doing. Be as clear as possible as to what you need. At least for us, it’s working well that way. We know what we need and they deliver on it.

Introduce your business and what you do there.

I’m the director of software development for AgencySmart. We do software for insurance brokers and general agencies.

What challenge were you trying to address with Binary Studio?

We essentially have two linked products. AgencySmart is the client management system. There’s a second product called MyBenefitLink that adds to the first one. That product existed in 3–4 versions, and none of them worked. Binary Studio was our final chance to get this product off the ground.

What was the scope of their involvement?

We had a conversation at the beginning of the project about whether they wanted to continue the work that was previously done. We mutually agreed that their team would start from scratch. They created the frontend in React, and we developed the backend. After they completed the frontend, we asked them to rewrite the backend. Their team’s now rewriting it in Node.js.

It’s an online management system for group benefits. Employees can use it to view their benefits offered by their employer. When employees enter the portal, they can enter their own personal information, elect benefits, and electronically sign forms. That process happens once a year through open enrollment. Throughout the year, employees can use the system to view their benefits and contact HR or their agent for help.

What is the team composition?

I mostly talk with Edward (Engagement Manager) about project management and have another technical contact. I’m also in close contact with all of the developers throughout the project.

How did you come to work with Binary Studio?

We found them through an online search after comparing different alternatives. I wanted to work with a team from Ukraine because I heard a lot of positive feedback about technical teams from the country. We needed to ensure that the team we chose could speak English and communicate with my partners, unlike our previous outsourced partners. Binary Studio had a great knowledge of English and communicated with my partners, which made them feel included in the process.

How much have you invested with them?

The first phase of the project cost about $50,000.

What is the status of this engagement?

They started working on the project in July 2020 and finished the frontend in four months. It’s an ongoing relationship.

What evidence can you share that demonstrates the impact of the engagement? 

After three previous attempts, we finally had a product that we released. It was well-received by our customers. Internally, we’re happy to have a product that we can sell. Everyone who previously took a crack at this project couldn’t get it done, but Binary Studio finally got it done.

How did Binary Studio perform from a project management standpoint?

Our previous development team took almost a year and a half to deliver poor results. Binary Studio completed the frontend in four months and did well.

We use Slack and a Kanban board. Their team was flexible enough to adapt to the tools that we used. At one point, we had daily calls with them to talk about their progress and answer any questions. There was no problem with communication whatsoever.

What did you find most impressive about them?

We’re most impressed by their professionalism. After dealing with many false starts, it was nice to finally work with a team that quickly delivered the results we wanted. With Binary Studio, we haven’t had problems with communication or results. They understood everything quickly and delivered exactly what we wanted.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Come prepared to tell them exactly what they need to do and then they’ll do it.

Introduce your business and what you do there.

I’m the co-founder of FoodUp Wyldr, a personalized nutrition and eco-friendly food delivery service. We developed an app so we can match users’ preferences and nutritional goals to the relevant ingredients.

What challenge were you trying to address with Binary Studio?

There was a gap in the market where we tried to combine the nutritional goals of the users with organic food delivery service. They’re both gaps because nutrition is not so well served right now from an online delivery service and neither is the organic food market. We wanted to jump into this gap by using machine learning.

What was the scope of their involvement?

Binary Studio built our progressive web app (PWA) JavaScript. They did everything other than building the data structure and database, which is on our side with our CTO. Otherwise, they built everything from scratch. We run our backend in Node.js and the frontend in React. 

We hired another designer who did the wireframes, which we then gave to Binary Studio. We wanted to have more control over the design and hired someone in the same city as us.

Right now, we’re working with two of their developers and they help us and launch new features. It’s very exciting.

What is the team composition?

We started with one senior developer who oversaw the project. We had three developers who were developing full-time.

How did you come to work with Binary Studio?

We collected a lot of different leads including Clutch. We did some research online as well. We spoke to many agencies and compared the different propositions they made. Binary Studio was the most attractive offer in terms of experience, flexibility, and resources they could provide. 

One of the key points is they have an academy, where they hire the best of the best after a whole summer of training. That was very appealing to us compared to the other agencies. We also liked the flexibility because we’re very young. We just started and needed something that could develop over time.

How much have you invested with them?

We’ve spent $38,000.

What is the status of this engagement?

We started working together in July 2020 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

From a user perspective, the app is smooth overall. We’re currently on the market with about 30 customers. The onboarding is very smooth. We don’t have bugs on the onboarding and checkouts.

Our logic is quite complex because we have different cycles. I’m the product owner and am in touch with vendors every day. From my perspective, Binary Studio is really good and professional. They try to think ahead about what could happen. Obviously, it’s impossible to think of all of them. Whenever something jumps and is urgent, they can fix it right away. My CTO is very happy with their work.

How did Binary Studio perform from a project management standpoint?

Project management is really good, especially at the beginning when we had their senior developer, who is a mix between a product owner and lead developer. It was perfect. We didn’t have too much to do together except for really expressing our needs and he was translating everything to his developers. 

We had a catch up every day or every two days. It was really good for the kickstart so we could develop the core. After that, we had to readjust to one developer because of budget reasons. Now we have a standup every two days and it’s working really well.

What did you find most impressive about them?

Binary Studio has a great capacity to be flexible. The fact that we had to reduce the number of developers temporarily wasn’t so much of a problem for them. Then we required a new one as soon as we had a bit more budget. They could find someone very fast and someone who is actually good.

Are there any areas they could improve?

No, I’m really happy with our collaboration so far.

Do you have any advice for potential customers?

We referred them to two other clients who they now work with. I recommend being very open about your needs even if you’re not really sure what you want to do. They are good at making suggestions for different options.

Introduce your business and what you do there.

I'm the co-founder of a software startup.

What challenge were you trying to address with Binary Studio?

We approached Binary Studio to build an MVP for our software startup.

What was the scope of their involvement?

We provided the team with UI designs and then they architected and built our entire code base. It’s a web application.

What is the team composition?

We have three primary developers— two full-stack developers, and one that was more of a project manager.

How did you come to work with Binary Studio?

We started with Clutch and received proposals from several different firms. We selected Binary Studio due to their impressive client testimonials and their understanding of our product idea.

What is the status of this engagement?

We brought them on in February 2020 and we’re still working together.

What evidence can you share that demonstrates the impact of the engagement? 

We were cautious about working with an offshore partner, but Binary Studio has proven to be a tremendous partner. The developers chosen for our project are excellent and we completely trust them as members of our team.

How did Binary Studio perform from a project management standpoint?

It has been great. Communication is seamless and we chat every day. The time zone difference hasn’t been an issue. We use Microsoft teams to keep in touch.

What did you find most impressive about them?

They don’t simply follow instruction, rather, they’re thoughtful and ask great questions. They’ve demonstrated a deep understanding of our product and have been able to come up with strategic solutions to problems.

Are there any areas they could improve?

Nothing stands out.

Do you have any advice for potential customers?

Empower the team and treat your developers as an extension of your team. Do that, and they’ll deliver.

Introduce your business and what you do there.

Geiger is in the promotional products industry. We provide services for our sales partners who market to other businesses. I’m the web architect.

What challenge were you trying to address with Binary Studio?

We were looking to scale up our development resources in preparation for a major project coming up.

What was the scope of their involvement?

We introduced them to our existing systems to make sure they’re familiar and prepared to work with them. Then, the project was about 60% backend development and 40% frontend development. They had a primary project that was a product configurator that required a backend API, which they developed.

They added security to our applications by adding two-factor authentication. We’ve been more proactive and have started doing modifications in hopes that they will continue with us going forward.

What is the team composition?

Initially, contact started through their engagement manager. Once we brought on developers, we worked with a junior developer and an architect.

How did you come to work with Binary Studio?

I was considering a number of different service providers. Their service offering looked promising, including .NET and front- and backend.

How much have you invested with them?

We spent about $30,000.

What is the status of this engagement?

The project started in October 2019 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

So they were able to improve performance on our product pages by about 30 %. They uncovered an HTTP redirect error that we were unaware of. Overall, they saved us over 100 hours of manual work by scripting image identification.

We planned to move forward with them on another big project, but the start date has been delayed due to COVID-19.  

How did Binary Studio perform from a project management standpoint?

The architect-level position conducted the project management with the junior developer. We had regular communication through calls and Skype. That strategy worked out great; we had a lot of collaboration and things went smoothly.

After a few months, we moved onto smaller projects and we just needed help from the junior developer. We worked directly with him, and there were a few miscommunication issues at first, but that was quickly resolved. The rest of the engagement was very positive.

What did you find most impressive about them?

The code quality is very good, and I have a lot of confidence in their hiring process. They have a training process before their developers start to work. Their junior developer was on-pace with our developers, but his code was a lot better.

Are there any areas they could improve?

No, they reached out to me frequently and were able to address everything that came up.

Do you have any advice for potential customers?

Plan the work ahead of time. Make sure that you’re accounting for the amount of time that you’ll need a dedicated resource. That way, they’ll be lined up and ready to go when that work is complete.

Introduce your business and what you do there.

I’m the IT lead of a business that is developing transcription software.

What challenge were you trying to address with Binary Studio?

We hired them to help us develop our transcription software. It’s a web application that allows customers to upload audio files that are sent to transcribers. There was a previous team working on this product, but we stopped working with them.

What was the scope of their involvement?

We have one team of four developers on our software team, all from different agencies. Binary Studio rewrote the frontend from an old version of Angular to a newer version of Angular. The frontend had been part of a previous project, but it wasn’t complete. We contracted one frontend developer from Binary Studio. The design is coming from a different company, but we give them a free hand to design the UI.

What is the team composition?

We’re generally working with one developer. Any time we have ad hoc work, they have a developer that can work with us.

How did you come to work with Binary Studio?

I looked on Clutch for different companies and found Binary Studio. We sent them a request and they sent a proposal back to me.

How much have you invested with them?

We invested between £15,000– £20,000 pounds.

What is the status of this engagement?

They started in June 2019 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Everything they’ve done has been a huge improvement compared to the previous team. The product is more stable and consistent.

How did Binary Studio perform from a project management standpoint?

Our management group is based in the UK and everyone else works remotely. We’re managing the project. They are doing everything on time, but the management is up to us. They’re fully integrated into our team. If we need anything, we can just email them.

What did you find most impressive about them?

Their attention to detail really stands out. It’s great because we’re learning stuff about the software that we never thought to consider.

Are there any areas they could improve?

No, there’s nothing they can do differently as of now.

Do you have any advice for potential customers?

It’s very easy to communicate with them. They’re not a big company, so they have a more personal touch. I think that’s good because you’re not just one of the clients—they look after you.

Introduce your business and what you do there.

I’m the co-founder and CEO of FanAngel, which is a donation platform. It’s similar to GoFundMe, but we focus on school sports teams. We support other groups as well, like specific classrooms, school bands, choirs, and other clubs. We’ve been around for about four years now, and we have almost 700 schools on the platform at the moment.

What challenge were you trying to address with Binary Studio?

I was looking for high-quality developers that I could hire at a reasonable price, which is hard to do as a startup. I also wanted someone who could support the platform over the long term. It takes a ton of time to find the right talent at the right price, and I wanted to outsource that process through Binary Studio.

What was the scope of their involvement?

They’ve provided consistent development talent from the outset. One of their developers helped me build the system from scratch. I don’t ask them to do project management or design work, but whenever I make an initial design, I’ll usually discuss it with the lead developer.

I have graphic designers that handle templates and aesthetic elements. Most of Binary’s work is on the backend. The product is a web application written in PHP and MySQL. We also run it through AWS.

The frontend is in Angular, with some HTML and CSS, as well. We also have third-party integrations for email and other tasks. The application is old, but we’re making updates and changes all the time. I have a developer from Binary working on it every day. 

What is the team composition?

Right now, I only have one developer from Binary, because we’re done with the core development process. At one point, I had a team of five developers working on the product, two of which were from Binary. 

How did you come to work with Binary Studio?

I reached out to some CEO friends of mine to ask about finding high-quality development resources. I was trying to replicate the level of work that I’d seen at my previous role but on a startup budget. Because of those constraints, I started looking overseas to try and cut the price in half. 

One of my colleagues recommended Binary, and I added them to my shortlist. Then I did my due diligence. I wasn’t willing to compromise on quality. I gave coding tests, I did interviews—I tried to vet each company as best I could, and Binary stood out from the rest. 

I spoke with Artem (CEO, Binary Studio) at the beginning. He knew I had specific needs and even admitted to not having the right resources at the time. What stuck out to me, though, is that he promised to find the right person for my project, even if it took a while.

How much have you invested with them?

We’ve spent around $130,000 at this point.

What is the status of this engagement?

The partnership started back in 2015, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any discrete metrics, but I can say that the product is incredible. The developers from Binary consistently deliver excellent work.

How did Binary Studio perform from a project management standpoint?

My first developer agreed to work according to my time zone. I know that’s atypical, and that made the process very easy. Now we overlap for a couple of hours each day. The time zone difference has never been a problem, and I’m used to working with remote staff.

We use standard project management tools like Jira and Confluence. We also communicate over Slack. We handle most of the work through Jira tickets. I try to sync up with my developer for at least an hour each day. They usually stay pretty late, which gives me a period of about three or four hours of reliable communication.

What did you find most impressive about them?

The quality of their developers is the most important piece for me. Artem has told me about their internal training approach, which seems to be effective, given the results that I’m seeing. As long as they keep performing at the same level, I’m happy.

They’ve also been great about handling issues with developers. I’ve only had one person who didn’t work out over these past four years, and Binary did backflips to make sure everything was right. They found this developer outside of their team because I asked them too. I was refunded the money that I paid for that person, and they found a new developer right away. 

That kind of service builds loyalty among customers. It’s one of the many reasons why I’ve stayed with Binary over the years. With other developers, I need to provide quality assurance. That’s not the case with them. Aside from the one outlier, all of their developers have been fantastic.

Are there any areas they could improve?

I can’t think of anything off the top of my head. We have such a great working relationship. I know I’ve already said this, but I’m super happy right now.

Do you have any advice for potential customers?

The most important thing when you’re working with an outsourced team is that you need to have an in-house lead. Whether it be your CTO or an internal project manager, you need to have someone on your side that’s architecting and running the system.

If you do that, your project will go smoothly. The success rate goes way down if you outsource the project management. You need at least one technical lead on your team—and this applies to partnerships with anyone, not just Binary.