Bezos.ai

Introduce your business and what you do there.

I’m the founder of iQaulTech, a company that manufactures consumer electronics.

What challenge were you trying to address with Bezos.ai?

We were looking for someone that could do a 3PL (third-party logistics) service for delivering our products to customers through our website and other channels. Bezos.ai is providing us that service.

What was the scope of their involvement?

Prior to Bezos.ai’s involvement, we had tried other 3PLs over a number of years. At the time that we hired the team, we had brought the operations in-house and done it ourselves. Now, they are providing supply chain services for us and fulfill orders as they come in.

We discussed with Bezos.ai at the very beginning about our commitment to the marketplace and to our customers. I needed them to meet the marketplace metrics, so they’ve tailored their feedback and metrics around two key things, which are on-time delivery and actual deliverables. This pertains to how many parcels are delivered in time within a percentage and how many don’t go missing. 

As the business changes and as we get some stock in, their team scales up or down as needed.

What is the team composition?

We have a single point of contact, the project manager, who channels all communications to the rest of the team, but they’ve got a number of people that go to fulfill orders whenever it is required. 

How did you come to work with Bezos.ai?

I met the founders of Bezos.ai at an event. Having heard of my not-so-great experiences, they were quite keen to understand how it could be improved and what exactly I was looking for. The fact that they were not telling me what they could offer, but rather tried to understand what I needed made me want to work with them.

How much have you invested with them?

We’ve spent less than $10,000. 

What is the status of this engagement?

Our partnership began in September 2019 and the services they provide for us are ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Bezos.ai has been able to understand and comply with our key metrics which are on-time delivery and the deliverables themselves.  They are also able to scale their team according to our needs, which is one of the reasons we like them.

How did Bezos.ai perform from a project management standpoint?

To me, the most important part of our operations is the fact that nothing ever goes wrong, because our communication is awesome. We have established a standard for communication within our organization and Bezos.ai meets it.

We talk via email and phone calls but predominantly use WhatsApp, which serves as our informal communication tool. We are all involved in a group chat, where messages are sent and seen by everyone who needs to see them.

What did you find most impressive about them?

Three key things distinguish Bezos.ai from other service providers:

1. They sought to understand what our requirements were rather than telling us what they could deliver. 
2. They did phenomenally in terms of communication and updates. 
3. Their team is constantly looking to improve processes.

Are there any areas they could improve?

Not really. They always find out what their shortcomings are and tell us before we tell them. Bezos.ai would make the improvements and take us to the next level.

Do you have any advice for potential customers?

Be clear in communicating what matters to you, especially in the beginning. Bezos.ai is very good at understanding your needs and ensuring that they deliver on it.

Please describe your company and your position there.

I am the founder and owner of gorillarobes an e-commerce company that makes changing robes and sells on Etsy Amazon Shopify and ebay.

For what projects/services did your company hire Bezos.ai?

3PL warehousing Stock management on multi channels Uk distribution

How did you select this vendor and what were the deciding factors?

Diego contacted me after I posted on a Facebook group asking for suggestions for who people can recommend for 3rd party warehouse distribution

Describe the project in detail and walk through the stages of the project.

Diego contacted me. Handed me over to nayla to set literally everything up. There were a few niggles at the start but they were great at fixing it all. Nayla held my hand and set me up and got me walking. I am terrible at setting up these integration and I couldn’t have done it without them. I have built my business around bezos.ai

How many resources from the vendor's team worked with you, and what were their positions?

In the start it was mostly Nayla. There are a few guys in the support tram who are excellent and help solve problems but it mostly runs like clockwork. With a few issues here and there but that’s normal with anything in life.

Can you share any outcomes from the project that demonstrate progress or success?

Overall a brilliant service and I wouldn’t want to move away. The system is all set up and they are a fantastic team to work with. I offer next day delivery and in the reviews on my website people say how great the distribution service is, how great the tracking that Dhl yodel offers is and I don’t get really any incorrect picking issues. A few late deliveries if it’s miles away in Scotland but that’s to be expected

How effective was the workflow between your team and theirs?

They literally did everything in the start. I like most consumers am so useless at API integrations and setting up programs.

What did you find most impressive or unique about this company?

Nayla is amazing and very patient as I am a complete nightmare as have so many other things to do with running a start up. They are so patient and understanding with me.

Are there any areas for improvement or something they could have done differently?

Etsy stock level sync Amazon FBM in crick warehouse Add my order number to the invoice slip in the bag Offer eco recycled packaging