Bespoke Tech Group

BACKGROUND

Please describe your company and position.

I am the CIO of Ogborn Mihm, LLP

Describe what your company does in a single sentence.

A litigation-focused law firm providing legal services in complex civil matters.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bespoke Tech Group to accomplish?

• Strengthen IT infrastructure reliability, security, and overall performance across the firm.
• Provide responsive, expert managed IT support to minimize downtime and support daily operations.
• Improve scalability and strategic use of technology to support firm growth and efficiency.

SOLUTION

How did you find Bespoke Tech Group?

Existing relationship from previous vendor.

Why did you select Bespoke Tech Group over others?

• Great culture fit
• Existing relationship

How many teammates from Bespoke Tech Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bespoke Tech Group provides ongoing managed IT services, including help desk support, infrastructure management, and strategic IT guidance. Their work covers user support, device and network management, Microsoft 365 administration, security monitoring, patching, and system maintenance.

They are also responsible for maintaining system reliability and uptime, managing backups and disaster recovery, and assisting with vendor coordination when needed. In addition to day-to-day support, they provide input on IT planning, improvements, and scalability to support the firm’s operations.

Key deliverables include timely resolution of support requests, proactive system monitoring and maintenance, cybersecurity oversight, and consistent communication around issues, updates, and recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve seen consistently high system uptime and reliability, with minimal disruption to daily operations. Support requests are handled quickly and efficiently, resulting in reduced downtime and faster issue resolution for end users.

Our overall security posture has improved through proactive monitoring, patching, and ongoing maintenance. Additionally, Bespoke has helped streamline IT operations and provide dependable support, allowing our internal team to focus on higher-value initiatives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bespoke manages work in a structured and responsive manner. Support requests are handled promptly, and they consistently follow through on tasks and ongoing responsibilities. For larger initiatives or changes, they communicate clearly around timelines and expectations and generally deliver as planned.

They are responsive to our needs and easy to work with, providing timely updates and addressing issues as they arise. Their team is accessible, communicates effectively, and adapts well to priorities as they change.

What was your primary form of communication with Bespoke Tech Group?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most is their consistency and reliability over a long-term relationship. They're responsive, easy to work with, and maintain a high level of service without requiring constant oversight.

They also do a good job balancing day-to-day support with a broader understanding of our environment, allowing them to provide practical recommendations when needed. That combination of responsiveness, stability, and institutional knowledge sets them apart.

Are there any areas for improvement or something Bespoke Tech Group could have done differently?

There are always opportunities to improve around proactive communication and forward planning, particularly as technology needs evolve. More regular check-ins or strategic recommendations could help anticipate future needs even earlier.

That said, these are relatively minor considerations, and overall they have been a strong and reliable partner.