Accounting
Less than $10,000
Aug. 2020 - Ongoing

4.5

Quality: 4.5

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

"It’s a streamlined and professional process."

Mar 30, 2021

Owner, customfamilygifts.com

Peter Chang

Retail
Los Angeles, California
1-10 Employees
Phone Interview
Verified

An e-commerce business uses Bench Accounting for their ongoing bookkeeping services. The team focuses on updating the client's books within a reasonable timeframe.

The team at Bench Accounting meets expectations. They're efficient, communicative, and diligent. Customers can expect an effective and professional engagement with their team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce business that sells personalized art.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bench Accounting?

I hired them for their accounting services.

SOLUTION

What was the scope of their involvement?

They do my bookkeeping for me.

What is the team composition?

I’ve worked with three people: an account manager, someone that takes care of my books, and another contact who assists them.

How did you come to work with Bench Accounting?

Someone I knew recommended them.

How much have you invested with them?

We’ve spent about $2,000.

What is the status of this engagement?

We started working with them in August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They ensure that our books are updated within a reasonable timeline. While they tend to be on the slow side, I’m not entirely concerned.

How did Bench Accounting perform from a project management standpoint?

They were very communicative.

What did you find most impressive about them?

It’s a streamlined and professional process.

Are there any areas they could improve?

I wish they had better access to my accounts, so I don’t have to provide them numbers every month manually. It takes more of my involvement than I’d like.

Do you have any advice for potential customers?

It’s going to cost a little more, but the process makes it worth it.

RATINGS

4.5

Accounting
Less than $10,000
Nov. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They’ve taken all the headache of bookkeeping away."

Mar 20, 2020

Founder & CEO, LifeTraq, Inc.

Erik Kerr

Other industries
Salt Lake City, Utah
1-10 Employees
Phone Interview
Verified

Bench Accounting provides ongoing bookkeeping services.

The client praises Bench Accounting for their fast communication, as well as the internal bandwidth their services free up. Customers can expect a personable and respectful partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a SaaS company in the behavioral health industry. I’m the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bench Accounting?

We needed bookkeeping services.

SOLUTION

What was the scope of their involvement?

They provide bookkeeping for my company.

What is the team composition?

We work with one person.

How did you come to work with Bench Accounting?

I was looking for a bookkeeping service that was affordable and had a good reputation.

How much have you invested with them?

We spend $199 per month, which is around $1000 in total.

What is the status of this engagement?

We’ve been working together since November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve taken all the headache of bookkeeping away. I don’t even have to worry about it. They’ve definitely freed up time for us.

How did Bench Accounting perform from a project management standpoint?

I love how responsive they are. They get back to me within probably 20 minutes, every time. If I’m missing something, they’re nice and courteous about following-up. They’re really nice communicators.

What did you find most impressive about them?

Other providers seem to be complicated and non-specialized. These guys are specialized really well in bookkeeping.

Are there any areas they could improve?

No, I love them for what they do.

RATINGS

5.0

Bench Accounting

Accounting services in Canada.

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