Bangluxor

BACKGROUND

Introduce your business and what you do there.

I am the founder of Spacciatrice di Benessere, a personal beauty and wellness brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BangLUXOR Agency?

I purchased a WordPress template and tried to create the website myself. I also studied interior design, so I had knowledge about graphic design. However, at a certain point, I needed some help with the more technical aspects.

SOLUTION

What was the scope of their involvement?

I had purchased an Elementor template, which I really liked, but I didn’t know how to use it together with WordPress. Hence, BangLUXOR helped me with the code and the technical part. They started with the design and showed me a proposal. When they finished, I was able to understand the UX design; they showed me exactly what it is. 

I also provided them with my social pages, which they studied before transferring some of the content to my website. They actually moved the content in a completely different configuration, which was really nice and useful.

What is the team composition?

I work with their amazing UX designer.

How did you come to work with BangLUXOR Agency?

I searched for someone who could help me with using Elementor, and their company came up.

How much have you invested in them?

I have spent less than €200 (approximately $210 USD) so far.

What is the status of this engagement?

I started working with them two weeks ago, and we are still finishing a couple of more things.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything’s going really well so far, and the quality of their work is the best. They’ve also done the technical part and given my site a design that is beautiful and fresh. Also, the guy I’m working with works 24 hours a day, so I can send him a message anytime. He does things really fast for me.

How did BangLUXOR Agency perform from a project management standpoint?

They’ve been able to deliver on time and within my budget, so I am really satisfied and happy. We communicate through WhatsApp.

What did you find most impressive about them?

Everything they’ve done has been impressive for me. I’ve never actually imagined that it’s possible to experience a service like this and have almost everything finished in less than two weeks given my small budget. Overall, the quality of the work, their availability, and everything else has been amazing.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

I would definitely recommend working with them because they are fantastic. In particular, the guy I’ve been working with has been critical in the success of this project; he really understands what I need and want.

BACKGROUND

Please describe your company and your position there.

ClearRoad develops tools to better maintain, manage, and fund roads, primarily working with governments. ClearRoad's newest and first customer-facing product is Ecotoll, an app that drivers can use to pay and learn more about tolls. I work as ClearRoad's Marketing Lead, supporting the company's growth efforts and communication strategy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BangLUXOR Agency, and what were your goals?

With the launch of our newest product, Ecotoll, we wanted to make sure that we produced eye-capturing ads and posts that communicate the brand's values and identity. Our goal was to create more social media content and effective ads to attract potential users. We brought BangLUXOR onboard to assist with the production of creative assets, based on our brand guidelines, and hope to have them assist in running social media campaigns and ads.

Separately, they have also supported the company in a pilot project in Columbia by assisting us in recruiting of participants through effective ad campaigns and managing the pilot's social media pages and online communication.

SOLUTION

How did you select this vendor and what were the deciding factors?

We sent them the scope of work for the projects we were hoping to have executed, to which they gave us a quote. We also met with them in order to ensure that work styles and flows were aligned. We appreciated that the agency that was flexible and resourceful, open to exploring and trying new things. They are also very professional and the quality of work in relation to the price was a big deciding factor as well.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

For the Ecotoll product, BangLuxor is tasked with production of creative assets and a 30sec video teaser. We work with them by providing them with the creative copy and direction and they execute our vision to create social media posts and ads for different digital platforms.

We also work with them in our pilot in Columbia, where they produce all assets for social media and campaigns, and run ads on facebook related to public awareness and participant recruitent. They also assist in handling the database built from participant recruitment.

How many resources from the vendor's team worked with you, and what were their positions?

We work with about three members of the team but communication is streamlined and organized with Andres being our main point of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For the ads and campaigns we ran for our pilot project in Columbia, we received around 1,500 applicants in 1 week alone. We have also gotten multiple inquiries and interest from the public, with wide engagement on our social media post. They are very flexible with work styles and have been accommodating of requests, going above and beyond to provide us with advice and assistance on other areas such as CRM and database management.

How effective was the workflow between your team and theirs?

They are very responsive and attentive. For the Ecotoll project, we met with them to explain our own project flow and preferences and they were quick and easy to adapt.

What did you find most impressive or unique about this company?

I appreciate the resourcefulness of this company - they are very willing to adjust, explore and learn new things in order to cater to our needs. They are very flexible with our feedback and deadlines and are willing to go above and beyond to provide their expertise and advice even if it is outside their SOW.

Are there any areas for improvement or something they could have done differently?

None at this time.

BACKGROUND

Introduce your business and what you do there

I am the communications and marketing manager at a construction services company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BangLUXOR Agency?

We hired them to help us improve our branding, and create a strong digital portfolio that our clients could visit online.

SOLUTION

What was the scope of their involvement?

BangLUXOR Agency helped us with our branding and the design of our website. Initially, we showed them some examples of previous brochures we had, but then we realized that our branding was a bit outdated. Hence, we decided to work on a brand refresh that we incorporated into our website, along with the portfolio. We are also currently considering expanding our collaboration with them to digital advertising. 

What was the team composition?

There are several people involved in this project, but we work directly with three people from their team: a brand designer, a project manager, and a developer.

How did you come to work with BangLUXOR Agency?

We did some online research and found them on Clutch. They were rated among the top UI/UX design agencies, so we decided to contact them, along with three other companies. We ended up choosing them because we found their portfolio and experience the most impressive.

How much have you invested in them?

We’ve spent about $2,600 USD.

What is the status of this engagement?

We started working with them in January 2022. We have finished with the first phase of the project and are currently evaluating whether to continue collaborating with them on a new project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just launched the website so we don’t have any metrics yet. However, we’ve had very good feedback from clients and collaborators — they’ve noticed a very positive change to the image of our brand. Overall, we are very happy with the results. 

How did BangLUXOR Agency perform from a project management standpoint?

They’re very flexible, and we’ve never had any issues with deadlines. They’ve suggested using a specific project management tool, but it’s a bit too complicated for us, so we’ve stuck to WhatsApp, emails, and Google Meet.

What did you find most impressive about them?

What we find most impressive about BangLUXOR Agency is the originality of their design proposal. When we reviewed other companies, we could immediately tell their design skills stood out among the rest.

Are there any areas they could improve on?

We are very satisfied with their services, so I honestly can’t think of anything.

Do you have any advice for potential customers?

In order to to avoid delays, have all of your information organized and be very clear about what you want from them.

BACKGROUND

Introduce your business and what you do there?

I’m a lawyer working for Nomika.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BangLUXOR Agency?

I was looking for an agency to handle branding for my client.

SOLUTION

What was the scope of their involvement?

I shared all of the ideas my client had to BangLUXOR Agency, including an overview of my client’s business. They developed my client’s brand identity and awareness, and they designed their logo, business cards, and flyers. The team also helped register my client’s brand once it was created. 

What is the team composition? 

We worked with two designers.

How did you come to work with BangLUXOR Agency?

A friend recommended BangLUXOR Agency. After that, I worked with them to create my brand and was satisfied with their services. As a result, I decided to hire them again.

How much have you invested with them?

We spent less than $5,000.

What is the status of this engagement?

We worked together from October–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They understood my client’s needs and created a brand that was appealing to customers. In connection with that, I was satisfied with BangLUXOR Agency's final product.

How did BangLUXOR Agency perform from a project management perspective?

They did well in terms of budget and communication. The project took longer than expected, but we did request some changes. We used WhatsApp, text, and call to communicate with BangLUXOR Agency.

What did you find most impressive about them? 

They were accessible and had a good balance of quality and price.

Are there any areas they could improve?

They could communicate with less technical terms for their customers to understand them easily.

Do you have any advice for potential customers?

Ask a lot of questions to make sure you understand the details of the engagement.

BACKGROUND

Introduce your business and what you do there

I'm the founder and CEO of an organic goods supermarket.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BangLUXOR Agency?

I needed their skills in e-commerce development.

SOLUTION

What was the scope of their involvement?

We engaged BangLUXOR Agency to develop our e-commerce site, so we could sell our products online. We went through a discovery phase to exchange ideas and discuss the initial design of the platform. Their team also offered their suggestions on how we could organize our product inventory and categorize the fruits and vegetables we sold by weight.

Upon finalizing the mockup and getting our feedback, BangLUXOR Agency proceeded with the development stage. They set up the site, built the inventory list, and incorporated different payment options that were widely used in our country. To conclude our engagement, their team conducted a training session to teach us how we could make changes and update the platform on our own.

What was the team composition?

We worked directly with a project manager and one of BangLUXOR Agency's general managers.

How did you come to work with BangLUXOR Agency?

BangLUXOR Agency was referred to us.

How much have you invested in them?

We spent $1,000.

What is the status of this engagement?

The project ran from August–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BangLUXOR Agency created a reliable e-commerce platform that evidently improved our revenue since its go-live. Prior to our engagement, we only had remote sales via WhatsApp, and our customers really appreciated our decision to listen to their needs by building this e-store.

How did BangLUXOR Agency perform from a project management standpoint?

We communicated via WhatsApp. BangLUXOR Agency was a collaborative and timeline-oriented team — they responded well to our queries and requests and established clear timelines and goals from the beginning, which made for a precisely smooth project flow.

What did you find most impressive about them?

We were most impressed with their openness to our feedback and commitment to meeting stringent deadlines.

Are there any areas they could improve?

They were an effective and communicative partner — my only advice would be for them to consider expanding their services, so we could engage them more.

BACKGROUND

Introduce your business and what you do there

I am a partner at a luxury fashion startup.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BangLUXOR Agency?

We were looking for a company to help us develop our brand. 

SOLUTION

What was the scope of their involvement?

BangLUXOR helped us with brand development and strategy. They started by developing our brand, which included our logo, colors, packaging, and POS materials. 

They used Adobe Illustrator to develop the branding materials and then delivered a PDF document with their branding proposal. Their team first presented us with the brand colors, typography, and logo. We went in and made some revisions — they made the requested changes and then presented us with the final branding materials. 

Currently, BangLUXOR is working on our website design. 

What was the team composition?

I worked with two teammates: a senior designer and a creative director. There were more teammates involved, but I wasn’t in contact with them. 

How did you come to work with BangLUXOR Agency?

We found BangLUXOR via an online search. We initially contacted five companies and requested price quotes and proposals. We ended up choosing BangLUXOR for their experience and fair cost.  

How much have you invested in them?

We’ve invested about $2,640 with BangLUXOR.

What is the status of this engagement?

We started working with them in August 2021, and the collaboration is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just started launching the brand and brand strategies that BangLUXOR has provided us, and there has been positive feedback from our founders and collaborators so far. 

The branding they’ve created aligns well with what we want our company to represent, so we’re pleased with that. 

How did BangLUXOR Agency perform from a project management standpoint?

The BangLUXOR communicates well. They have assigned personnel who are available whenever we have any requests and to provide ongoing support. They are also good at meeting deadlines — they are clear about any potential delays and if there are any from our side. 

We use email and phone calls to communicate and a WhatsApp group to send direct messages.  

What did you find most impressive about them?

BangLUXOR’s expertise, background working with diverse branding projects worldwide, and their high-quality work are all very impressive.  

Are there any areas they could improve?

I don’t have any complaints thus far. 

BACKGROUND

Introduce your business and what you do there

I'm the owner of a travel agency.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BangLUXOR Agency?

I needed website support solutions for my business.

SOLUTION

What was the scope of their involvement?

BangLUXOR Agency is in charge of fixing technical errors we have on our website.

What was the team composition?

We've been working with two members of their team, including Andrés (Owner) and a developer.

How did you come to work with BangLUXOR Agency?

A friend referred them to me.

How much have you invested in them?

We've spent about $400 with them so far.

What is the status of this engagement?

We started collaborating in August 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've been able to solve all the issues we have with our website through a professional approach.

How did BangLUXOR Agency perform from a project management standpoint?

They're great; we mainly communicate via text messages and phone calls.

What did you find most impressive about them?

They're very professional and transparent, so everything works perfectly.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Be very clear on your needs, and they'll help you meet them right away.

BACKGROUND

Introduce your business and what you do there.

I’m a senior communications professional at Universidad Unicervantes, an educational institution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BangLUXOR Agency?

We needed their team's expertise in content creation and web design.

SOLUTION

What was the scope of their involvement?

BangLUXOR Agency helps us optimize our digital presence by updating our website's content and design on an as-needed basis. They've uploaded new images, videos, write-ups, and company information into our platform and have reworked its design to match our current theme.

What is the team composition?

We work with 2–3 resources from BangLUXOR Agency.

How did you come to work with BangLUXOR Agency?

My boss knew Andrés (CEO), so we reached out to them based on his strong recommendation.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

We started collaboration in September 2018, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We use Google Analytics to track the success of BangLUXOR Agency's work — we've seen significant boosts in our business metrics since we've started working with their team.

How did BangLUXOR Agency perform from a project management standpoint?

We communicate via email and phone calls.

What did you find most impressive about them?

BangLUXOR delivers high-quality work, and their friendly team makes our collaboration manageable. We're especially impressed with Andres' technical and design expertise, which he strategically applies to his deliverables.

Are there any areas they could improve?

We haven't encountered any areas that need improvement.

Do you have any advice for potential customers?

Don't hesitate to hire their team — they know the ins and outs of web design.

BACKGROUND

Introduce your business and what you do there.

I’m a design engineer for photovoltaic systems. We operate in the renewable energy field in South America and Germany.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BangLUXOR Agency?

We hired them to make our company website.

SOLUTION

What was the scope of their involvement?

BangLUXOR designed our website and branding, including the company logo and color scheme. They also created a database for our customers, courses and a registration form for the training courses we offer. I gave them some information on the company’s overall concept, technical intel that we needed on the website, contact information, etc.

They’re also training us on using the website.

What is the team composition?

I’ve spoken with Andrés (CEO) and Daniela (Associate Consultant) to align information. We established some delivery packages, and we had feedback sessions for the deliverables.

How did you come to work with BangLUXOR Agency?

I searched online and got quotes from several companies. BangLUXOR wasn’t the cheapest, but they offered the best package in terms of quantity and price.

How much have you invested with them?

We’ve spent around €700 (approximately $800 USD) with them so far.

What is the status of this engagement?

We started working with them in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m happy with their work; I described what I wanted the website to look like initially, and BangLUXOR is meeting my expectations based on that. I recommend them as a partner for this kind of work. The website has a good frontend for customers because It’s intuitive and user-friendly.

How did BangLUXOR Agency perform from a project management standpoint?

The project is taking a bit longer because I was delayed with some information from my side, but BangLUXOR works fast and delivers on time. We established Microsoft Teams meetings for each delivery, and we have a WhatsApp group for quick questions and feedback.

It’s easy to communicate with them, and they are flexible. We also have meetings on weekends, which is helpful for me.

What did you find most impressive about them?

They identified the mission and target of our company. Based on that, they organized all the information on the website as I wanted and built a UI for it — BangLUXOR’s team can see the information I want on the website.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — everything’s been fine so far.

Do you have any advice for future clients of theirs?

Once BangLUXOR understands the purpose and market of a company, they can provide what the client wants.

It’s essential to have good communication with them. It was helpful that we had a WhatsApp group where BangLUXOR could ask for information and details. They were able to provide an excellent picture in the end based on those details.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an electric vehicle subscription startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BangLUXOR Agency?

We needed some to build our website.

SOLUTION

What was the scope of their involvement?

I gave them the requirements to build our company website. They built it using WordPress and designed our CMS.

What is the team composition?

I work with David (Social Projects Manager). He’s a very nice guy.

How did you come to work with BangLUXOR Agency?

I compared a lot of vendors and they were the most friendly and detailed.

How much have you invested with them?

We spent $1,400 AUD (approximately $1,100 USD).

What is the status of this engagement?

We worked together between February–April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is pretty good. I found some bugs, but they helped me fix most of them. They did pretty well, but their approach to the work wasn't particularly detail-oriented. They gave us a design proposal, quoted us a price, and set a project timeline of one month. However, the work ended up taking two months. This was fine with us, but I was a little surprised.

The final site looks alright, but they didn't add in any clickable links. They gave me some HTML content, but it wasn’t as responsive as we would have liked. I’m a little bit disappointed about the imaging part of the email signature, and I would have liked a chat section and an email submission option as well.

How did BangLUXOR Agency perform from a project management standpoint?

I enjoyed the partnership with them. One member of their team handled the entire project. Managing the time zone difference was a little difficult. We used WhatsApp to communicate.

What did you find most impressive about them?

Compared with other vendors, they put a lot of consideration into customer feedback. They’re not very expensive, and their staff is very friendly.

Are there any areas they could improve?

A greater dedication to collaboration solutions would have been helpful since we're operating from different countries. Additionally, multifaceted communication would help them out. Sometimes, WhatsApp messages aren't the best way to communicate project requirements. Emails and online meetings would have helped our engagement.

Do you have any advice for potential customers?

I recommend working with them.