Machine Learning Development for Luxury Resort
-
AI Development
-
Machine Learning
- $10,000 to $49,999
- Jan. 2025 - Jan. 2026
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 4.5
"What impressed us was Arobis AI's technical machine learning expertise."
- Hospitality & leisure
- Greece
- 1,001-5,000 Employees
- Online Review
- Verified
Arobis AI provided machine learning development services for a luxury resort. The team was responsible for building a machine learning solution to understand guest behavior and preferences better.
Arobis AI created and validated machine learning models against historical data. The team demonstrated strong project management and communicated via virtual meetings, email, and messages throughout the engagement. Arobis AI created a clear structure around the work and was highly responsive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the ceo of COSTA NAVARINO
Describe what your company does in a single sentence.
Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese of Greece. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Arobis AI to accomplish?
- At COSTA NAVARINO, we manage a large and diverse hospitality destination with several luxury hotels, private residences, golf facilities, restaurants, activities, and guest experiences. Because of the variety of services and touchpoints involved, we were looking for a more intelligent way to use our existing data to better understand guest behavior and support operational decision-making.
- 1. Develop a machine learning solution to better understand guest behavior and preferences.
- 2. Create a more structured approach to anticipating guest needs and demand.
- 3. Build a scalable data-driven framework that our internal teams could continue using.
SOLUTION
How did you find Arobis AI?
- Referral
- Clutch Site
Why did you select Arobis AI over others?
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from Arobis AI were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Arobis AI worked with us through several stages, beginning with discovery and data assessment before moving into model development, testing, refinement, and implementation guidance. The first phase focused heavily on understanding our business environment. Because Costa Navarino includes multiple properties, guest experiences, and operational areas, it was important for Arobis AI to understand that the project was not simply about processing a single clean dataset. They spent time discussing the different parts of our guest journey and identifying which available data sources could provide useful signals. One scenario that stood out during the discovery phase was the discussion around how two guests could have similar booking information but behave very differently once they arrived at the destination. Arobis AI helped us think beyond basic booking records and consider additional interactions and patterns that could provide a more meaningful picture of guest preferences.
The scope of work included:
An initial discovery and requirements workshop with relevant stakeholders.
Assessment and review of the available data and its suitability for machine learning.
Identification of useful variables and data signals connected to guest behavior and operational demand.
Data preparation and structuring to support model development.
Development of machine learning models designed around the agreed business objectives.
Testing and validation of model outputs using available historical information.
Iterative refinement based on feedback from our internal teams. Development of reporting and output structures that made the findings easier for non-technical stakeholders to interpret.
Documentation covering the methodology, assumptions, model logic, and recommended next steps.
Knowledge-sharing sessions with our team to explain how the solution could be maintained and expanded over time.
A key deliverable was a structured machine learning framework that allowed us to move from reviewing historical information manually toward identifying patterns and insights in a more systematic way. Another important deliverable was the explanation layer around the models. Our internal stakeholders needed to understand not only what the model was indicating but also why a particular pattern or recommendation was relevant. Arobis AI was particularly helpful in translating technical findings into business discussions that our operational and management teams could engage with.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The project gave us a much clearer and more structured view of the data available across relevant parts of the guest and operational journey. One measurable outcome was the successful creation and validation of machine learning models against historical data. This allowed us to evaluate the relevance of the identified patterns and use the results as an additional input when discussing operational planning and guest-focused initiatives. We also moved from relying primarily on manually prepared data reviews toward a repeatable analytical process. Internal teams were able to review structured outputs rather than starting from raw information each time a new question needed to be investigated. Another positive outcome was the identification of several useful behavioral and demand-related patterns that were not immediately obvious through conventional reporting. These insights created more focused conversations between our business and operational teams. For example, instead of reviewing a broad collection of guest interactions and attempting to identify trends manually, we could use the project's outputs to investigate specific groups and patterns that warranted further attention. This made internal discussions more targeted and helped us prioritize where additional analysis or action could be valuable. The project also established a foundation that can be expanded in the future. The work was not treated as a final report with no continuation plan. We finished with a documented approach that can support additional data sources, new use cases, and further model refinement.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Arobis AI demonstrated strong project management throughout the engagement. From the beginning, they created a clear structure around the work, including discovery, data assessment, model development, validation, review, and final knowledge transfer. This was particularly useful because the project involved both technical requirements and input from business stakeholders. They generally delivered agreed items according to the project schedule and communicated clearly whenever a particular dependency required additional input or clarification from our side. We appreciated that they did not simply continue working based on assumptions when something in the data or business logic was unclear. Their responsiveness was another strength. There were several occasions where our internal discussions led to additional questions about how a particular guest interaction or operational factor should be interpreted. Arobis AI was receptive to those questions and took the time to explain whether the available data could support the request or whether additional information would be needed. One example was when our team wanted to examine whether a specific pattern represented a genuine behavioral signal or was simply the result of seasonal activity. Rather than providing an immediate but potentially misleading answer, the team reviewed the relevant data and explained how they would validate the pattern before including it in the final analysis. This approach gave us confidence in their process. Communication was professional and straightforward. They were able to discuss technical subjects with our data-focused stakeholders while also presenting findings in a way that was understandable to colleagues with more operational or commercial responsibilities. Overall, the project was well organized, milestones were clearly communicated, and Arobis AI was responsive when our requirements evolved.
What was your primary form of communication with Arobis AI?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us was Arobis AI's technical machine learning expertise and a genuine effort to understand the business context behind the data. Many technical providers can build a model, but the more difficult part is determining whether the model is addressing a meaningful business question. Arobis AI consistently brought the conversation back to the practical objective. They were also willing to challenge assumptions constructively. If we proposed a particular approach, they did not automatically agree simply to move the project forward. Instead, they explained the potential limitations, discussed alternatives, and helped us decide which direction made the most sense based on the available information. Another aspect that stood out was their ability to make the work accessible. Machine learning projects can sometimes become difficult for non-technical stakeholders to follow. Arobis AI made a deliberate effort to explain the reasoning behind their approach. This helped create stronger engagement from internal stakeholders because people could understand how the analysis connected to the broader objectives of the project. We also appreciated their flexibility. As we learned more about the available data and began reviewing early outputs, some questions naturally evolved. Arobis AI handled these changes professionally and helped us evaluate whether the new requests fit within the existing approach or required adjustments. That combination of technical capability, business understanding, and clear communication was the most distinctive part of the experience.
Are there any areas for improvement or something Arobis AI could have done differently?
Overall, we were very satisfied with the engagement. The main area where there could be some improvement would be to spend additional time early in the project aligning all stakeholders around the technical terminology and the limitations of the available data. Because a machine learning project can involve concepts that are familiar to data specialists but less familiar to operational stakeholders, an additional workshop at the beginning focused specifically on expected outputs, model limitations, and interpretation could make the onboarding process even smoother. There were also moments where we wanted to explore additional questions after seeing the first results. In future engagements, it could be useful to formally reserve a dedicated exploratory phase after the initial model outputs are delivered. This would give both teams more structured time to investigate new questions that emerge from the findings. These are relatively minor suggestions. Arobis AI was receptive to feedback throughout the engagement, and we felt that they were genuinely interested in ensuring the work was useful to our organization rather than simply completing the agreed technical deliverables.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
4.5NPS