Apzumi

BACKGROUND

Please describe your company and your position there.

I am the CEO and founder of EnlitenAI. EnlitenAI is a Silicon Valley based Digital Health startup that is building an AI based platform for personalized management of seizures/Epilepsy using wearables

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apzumi?

Our goal was to make an elegant, user-friendly, elegant and intuitive design of our mobile application.

SOLUTION

How did you select this vendor?

Initial research was done online and in the network. Apzumi proved expertise in the healthcare industry and showed engagement and willingness to work on the partnership level.

Describe the project in detail and walk through the stages of the project.

First step in the project was the discovery of our goals and needs. Based on that Apzumi proposed plan for next phases. Following step was to prepare designs in cooperation between us and a UI/UX specialist from Apzumi.

The initial idea was to update the current designs to make them easier to use, but Apzumi did not stop there. They created a whole new application, that was focused on the final user. They also suggested what functions to keep and what to remove from the application to make it a full product that a user would like to use and would not get lost in the multitude of options.


How many resources from the vendor's team worked with you, and what were their positions?

COO and CEO in the initial phase of the project when estimations were provided and architecture decisions were made. Later the team consisted of UI/UX expert and a PM.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Currently the application is being tested by the first users. In fact, a clinical observation study is getting kicked off with a major US Neurology center for epileptic patients. We will receive feedback from these patients and caregivers in real-world scenarios. So far the application is working smoothly and is user friendly. We are happy about that. We are looking for further cooperation and project expansion.

How effective was the workflow between your team and theirs?

The project manager was transparent about project progress. Always willing to help and explain risks and difficulties faced by the team. Project manager and the UI/UX designer were both actively participating in product design by providing suggestions. The team atmosphere was very friendly, Apzumi treated us as partners. They were open and happy to share all insights about the project progress.

What did you find most impressive or unique about this company?

Good understanding of the industry and transparency during the project. The whole team was proactive, and the quality of work was unqualified.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

truCore is a Consumer Health Device Company and I'm the EVP here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apzumi, and what were your goals?

We had a design of the mobile application and what we needed is a company that would help us turn the designs into a real product. We worked with Apzumi on creating the mobile applications for both platforms - iOS and Android. Additionally Apzumi suggested the format of the Admin Panel for us to manage the application.

Apzumi has played and continued to be an important role of being a crucial technical consultant, supporting us through the process of the mobile app architecture, bluetooth connection. They also played an important role in testing and defining the requirements for the devices.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking for an experienced development team to help me build an app that would allow the user to use a mobile phone to control the health devices that we sell. Apzumi has the expertise in medical apps with extensive knowledge related to medical and health data, and from all the options that I explored, Apzumi seemed to be the best option and I'm glad that I made that choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first, Apzumi reviewed the designs that we sent them and they suggested on how to scope the MVP. Then they provided the steps of the development and proceeded with the development. and We were in constant communication with the PM and the team, constantly the test new iterations of the application and work very closely with their team, solving issues and re-defining priorities. Once the 1st MVP is done, Apzumi helped us release the 1st version of the application to the stores.

How many resources from the vendor's team worked with you, and what were their positions?

The management team was there for us during the initial phase of scoping and discovery. Then the team consisted mobile developers (Both for iOS and Android) a BE developer, FE developer for the admin panel a tester and a PM. When we needed to meet the launch deadline, Apzumi was there really working with us and assign additional developers to speed things up for us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The MVP version of the app has been released to the stores and has been downloaded by the first uses of our medical devices.

Describe their project management style, including communication tools and timeliness.

Apzumi's team exceeded my expectations. They’re collaborative, always there for us and great problem solvers. Their team is very professional and responsible, our team didn't need to do much other than deliver our end of the content and feedback and they did the rest.

What did you find most impressive or unique about this company?

Apzumi is a real specialist in the field of medical software. They acted like a true partner during the process. They understood our issues and were willing to adapt to our circumstances and be flexible and creative to work through challenges together!

Are there any areas for improvement or something they could have done differently?

So Far, I'm really impressed with the team and their work.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a health technologies firm headquartered in San Francisco, CA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apzumi, and what were your goals?

We wanted a HIPAA compliant mobile application that could overcome barriers associated with physical rehabilitation. This involved a mobile application (Android) for patients and clinicians as well as a web application to manage users and clinics.

SOLUTION

How did you select this vendor and what were the deciding factors?

Apzumi reached out through LinkedIn. After meeting with them and learning about their capabilities, decided that they were the kind of company that we wanted to work with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of meetings to lay out exactly our goals/objectives, and the elements that were needed for the project. We provided the team with wireframes and access to our non-HIPAA compliant code. Within weeks, they had done a code inspection and provided details about how to improve the product by suggesting changes to the workflow and code. Towards the end of development, I asked to add a video conferencing features, and was provided with options and costs to do so. The app was ran through beta testing before launching and is now available on the app store.

How many resources from the vendor's team worked with you, and what were their positions?

At the very initial phase of the project Clevel (CEO, CTO, COO) of Apzumi was involved to help scope the project and suggest an initial approach.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are currently testing the app with patients and caregivers, and initial feedback is very positive. In addition, having a HIPAA compliant mobile app has been critical in reaching out to investors, who have also been impressed with the app.

Describe their project management style, including communication tools and timeliness.

Apzumi prepared detailed scope, cost and timeline before signing the contract which was very helpful to plan the project on our end. The Requirement Analysis phase was organized with a series of workshops where we discussed ideas and user flows starting from low-resolution sketches and adding details when getting closer to the final result.

Development was organized in Sprints with iterative increments delivered for our testing. SCUM framework was used to manage the delivery. We used JIRA, Confluence, SLACK and email for project management and communication.

What did you find most impressive or unique about this company?

This was my first experience developing a mobile app, and Apzumi provided me with multiple options regarding how things can be done. The suggestions helped to improve the quality and functionality of the app. They also had to do a lot of work to fix bugs in the code developed by one of my own programmers, but were very communicative about the issues and consulted with me on how to move forward.

I'm impressed with how they come up to me with problems and solutions and their level of technical skill. The project managers and technical managers were very impressive and the work was very high quality.

Are there any areas for improvement or something they could have done differently?

No. I think they did a great job and worked well given that I had never developed a mobile app before and that they had to fix a lot of bugs in the non-HIPAA app code that was developed by my own programmers.

BACKGROUND

Please describe your company and your position there.

I'm co-founder and CEO of Frontive, a digital health SaaS provider that makes it easier for patients to follow their doctor's instructions and less expensive for providers to support patient self-service at scale.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apzumi, and what were your goals?

Our goal was to make a responsive web app to complement our Alexa skill to accomplish two objectives:

1. make it easier for surgical patients to follow complex instructions during the pre-op preparation and post-op recovery phases
2. support more meaningful patient self service, which frees up clinical staff from routine, repetitive administrative activities without sacrificing the patient experience in the process

SOLUTION

How did you select this vendor and what were the deciding factors?

Initial research was done online and within our professional networks. Three companies were invited for video calls to discuss our project, get an overview of their previous experience with similar apps, and obtain cost/time estimates. Apzumi distinguished itself in several ways, most notably: proven expertise in the healthcare industry; intelligent questions that demonstrated a deep understanding of the project's needs, and; overall responsiveness and willingness to truly partner with us on the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Stage 1 in the project was the Discovery of our goals and needs. From those conversations, Apzumi proposed a plan for the subsequent phases.

Stage 2 (Design) involved the preparation of designs in cooperation with our team and a UI/UX specialist from Apzumi. After a few iterations, Apzumi presented a development plan based on the agreed upon design.

Stage 3 (Development) was organized in bi-weekly sprints. After each sprint, we reviewed progress in joint interactive demo sessions. We provided feedback which was incorporated into the next interactions until we reached our desired MVP objectives and we satisfied with both the UI/UX and overall performance of the application.

Technologies used: React, integration with AWS Cognito, Alexa Skills and existing backend APIs

How many people from the vendor's team worked with you, and what were their positions?

Apzumi's COO and CTO participated in the initial phase of the project when estimates were provided and architecture decisions were made. In later stages, the team consisted of a UI/UX expert, Project Manager, React developer and QA specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Currently the application is live on production and the first group of patients are using it. At this point, we are collecting detailed feedback from these users to help guide the product roadmap and the next set of features/enhancements. So far, the application is working as expected and seems to be very user friendly, as the number of support inquiries has been small. We are extremely pleased with the current situation and are looking forward to further collaboration and project expansion with Apzumi.

Describe their project management style, including communication tools and timeliness.

The project manager was transparent about project progress, which is always appreciated. Their team is always willing to help during the unexpected surprises that every project encounters. Likewise, they were very clear and knowledgeable with respect to communicating risks and/or difficulties faced by developers or other specialists. The Project Manager was an active participant in product design by providing useful suggestions and solutions to issues.

Lastly, we found the Project Manager and everyone else on the team possessed a very positive, energetic attitude, which is always appreciated! Communication was done via Slack, Google Meet, and (occasionally) email, which encouraged faster turnaround than other methods we've used in the past. Detailed progress was tracked in Jira and Wrike.

What did you find most impressive or unique about this company?

Apzumi truly distinguished itself from other vendors by their understanding of the healthcare market and an appreciation for the peculiarities of healthcare content and regulations. This allowed both teams to operate on a high level without the time it often takes to bring a vendor 'up to speed' on complex topics. I

n addition, Apzumi's transparency during the project was refreshing, as was their ability to process feedback from us while also pushing back when appropriate. The entire team was very proactive and the quality of work was exceptional. Apzumi has earned our trust and we look forward to working with them going forward!

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

My name is Ram and I’m the founder and managing director of CHAI Analytics. We’re a micro startup focused on on-demand prediction powered by AI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apzumi?

We’re specifically focused on the healthcare space and with Apzumi, we were trying to see whether we could develop a prediction algorithm to predict emergency demand. We were exploring what was possible with the data they had available, and it was essentially a bit of a go and no go situation before we developed a viable product.

SOLUTION

What was the scope of their involvement?

Apzumi provided us with analytics and data modeling. They designed the proof of concept using Java and Angular for the frontend, and Python for the prediction algorithm development.

The output for this project was essentially a prototype prediction algorithm to test the accuracy for various scenarios and iterations of the algorithmic approach. While the platform is still in development, what we worked on was to test the logic that would drive the backend, and apply different data science techniques.

What is the team composition?

On a day-to-day basis, we had a project manager and algorithmic developer. I also had direct contact with the COO and CTO to ensure that some of the ideas were implemented by the ground team. Apart from them, there was also a client lead who was responsible for contracting and admin duties.

How did you come to work with Apzumi?

I believe I found them through LinkedIn and Clutch.

How much have you invested with them?

We spent around €8,000 EUR ($9,700 USD).

What is the status of this engagement?

From a project perspective, we worked together from March–July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My brief with Apzumi was to move the product forward, but also arm me with enough evidence to convince my network to invest their time and share more data with us. We wanted to move forward so it excites customers enough for them to partner with CHAI analytics.

With that in mind, the output had enough evidence for me to obtain about 3–4 strong partnership candidates in the UK. These candidates are still in contact with our company, and Apzumi’s work certainly enabled those partnerships.

How did Apzumi perform from a project management standpoint?

The project was certainly a collaborative process to get to the end result. I would do research on my end, they would do it on their end, we would share ideas and suggestions, and they will add them to the pipeline in terms of testing. We iteratively figured out what our best route forward was so their expertise and my domain knowledge married pretty well.

Moreover, we had a project manager who was extremely structured. We had weekly meetings and one point of contact managed the developers to keep the whole project well organized. I worried more about the thinking rather than holding Apzumi accountable because they clearly knew what they were doing.

They asked for my preference and we basically landed on Slack for the day-to-day, and Zoom calls on a weekly basis and for more structured catch-ups.

What did you find most impressive about them?

From the get-go, we were impressed by how Apzumi embodied the partnership model. They made me and my company feel like we were as important as the big players, and they were also willing to invest their time and effort in growing the relationship.

Even though the engagement was on a smaller scale, I didn’t feel like I was given any less time — it felt like it was a great start to a long-term relationship. They were in it for the long run rather than just for a project.

Additionally, Apzumi was comfortable working with a level of ambiguity. They balanced the commercial pressures of scoping a project accurately without putting pressure on me. I went in with my eyes open in terms of the limits of their knowledge, and they were very open and honest about what they were good at and where they had to learn.

That gap only built trust in terms of going back to the partnership, and figuring things out together.

Are there any areas they could improve?

The documentation on the back of the project was more up to me, in terms of specifying the scope a little bit better. However, from my perspective, I think it was important to ensure that there was continuity.

The process documentation should’ve been done in a way that anyone from the team can easily pick it up to move forward. This isn’t necessarily a criticism per se, but I think they could’ve improved this area a bit more.

BACKGROUND

Please describe your company and your position there.

I am the Director of a hospital and healthcare firm. We have operations in 3 continents and contracts across Europe, Asia and the Middle East.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apzumi, and what were your goals?

We had the following challenges:

1. Radical improvement in UX/UI design needed for a healthcare audience
2. Fast-paced, agile development
3. Remote working during Covid-19 and across timezones in Asia
4. Language barriers

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a referral. They were dedicated to growing our product portfolio and delivering a high-quality end solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Full suite of development for software front-end and backend
2. Cyber Security advice, scrutiny, and development
3. Project management
4. Deliverables included iOS and Android environments

How many people from the vendor's team worked with you, and what were their positions?

There were 3 core people in the team and we had direct contact with their C-suite who was very helpful

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Highly professional team Strong commitment to transparency with hours, development timeline, and growth trajectory

Describe their project management style, including communication tools and timeliness.

Project management tools used including Slack, Very flexible to using other platforms and alternative ways of working

What did you find most impressive or unique about this company?

They never said no. When they didn't have the answer (Rarely) they found the answer fast and came with a concrete high-quality solution They always tried to be helpful and create great products. It was not just about making money but actually helping us grow

Are there any areas for improvement or something they could have done differently?

Nothing, I cannot fault them at all. We had a lovely experience with Apzumi, and we highly recommend working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the communications assistant at the European Parliamentary Forum (EPF). We are a nonprofit organization and the secretary for a network of parliamentarians that work on sexual and reproductive rights.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apzumi?

We were looking for a development company that created mobile apps. We had worked with another company before, but it wasn’t great. We decided to look for another company to create an app that allows parliamentarians to connect, share knowledge, communicate, and network.

SOLUTION

What was the scope of their involvement?

Apzumi created an iOS and Android app based on graphics that we brought from the previous company we worked with. We had a color scheme and a general layout, but the team changed it a little bit to make sure that the UX was easy to navigate. 

They created mockups and designs for all of the different features. Users can see news on the app, and there’s also a calendar with relevant events. Additionally, the app has key resources, which is just a drive with different folders where people can access resources on how COVID-19 impacts birth, for example. 

Users can also sign petitions on the app and find campaign materials. There's a list with all of the users where they can contact one another.

What is the team composition?

We worked with a project manager, a UX expert, a QA specialist, two Java developers, and two Ionic developers.

How did you come to work with Apzumi?

We found them through Clutch. We had interviews with six different companies but chose Apzumi in the end.

How much have you invested with them?

The project cost €60,000 (approximately $72,900 USD), and it was paid in stages.

What is the status of this engagement?

We worked with them from July–December 2020. They finished three weeks in advance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We launched the app in two different meetings, and during both launches, the members were excited to join the app. They thought it was helpful and that it would facilitate their parliamentary work. 

How did Apzumi perform from a project management standpoint?

It was great. They were way ahead of schedule. We had a WhatsApp group, and we also had a call every 2–3 weeks via Google Hangouts where Apzumi shared their screen and showed us what they had done in the previous week. That was helpful, and it was nice to keep track of what was going on.

They also gave us access to Confluence, which they were using for internal communication so that we could see what they were doing and make sure that it was right.

What did you find most impressive about them?

Apzumi went into a lot of detail and made an effort to understand what we do and what our aim is. For example, when they created sample petitions, campaigns, or news articles, they didn't just insert Latin script; they actually found relevant examples from the website such as World Human Rights Day. That was a very nice touch.

Our previous app development partner didn’t make an effort to learn about us and to understand our work and our mission. For example, when they created mockups, they used stock images of young models in their 20s for the user profiles. That wasn’t a very realistic portrayal of parliamentarians who are usually older. 

Are there any areas they could improve?

No, not that I can think of. The only thing that happened was that the project manager left the company, but Apzumi was very quick to communicate with us and was transparent.

They told us who the new project manager was going to be, and we were able to meet this new project manager. There was nothing they could’ve done better.

Do you have any advice for potential customers?

Make use of all the resources that Apzumi shares with you. For example, when they shared the Confluence tool with us, we didn't check every site on it. 

It's really important to check all of them and make sure you comment in the beginning because afterward, they had continued to work with that graphic that they had introduced but we wanted them to change something very small.

That made their work more complicated, which was our fault. If we had checked it before, it would have been easier for them as well. 

BACKGROUND

Please describe your company and your position there.

I am a medical doctor and researcher into drug development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apzumi, and what were your goals?

We had released a fitness app onto the App Store but the app code was out of date and needed reworking.

SOLUTION

How did you select Apzumi and what were the deciding factors?

Apzumi was recommended to us through a work contact and we decided to go with them due to their punctual and quick response and also their willingness to solve our coding issues.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They examined the code and came up with a workable plan very efficiently with a good budget also.

How many people from the vendor's team worked with you, and what were their positions?

I mainly worked with one developer and one of the company directors. I was always able to contact them and they replied to any concerns in the same working day. They also scheduled regular update calls that kept the momentum of the project going.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered the product on time and within budget.

Describe their project management style, including communication tools and timelines.

Excellent all round. They’re approachable, friendly and great problem solvers. They allow room for you the client to carry on with other work tasks and understand that you also have other priorities.

What did you find most impressive or unique about this company?

They were friendly, understood our issues, and were willing to adapt to our circumstances and needs rather than expecting us to work around them.

Are there any areas for improvement or something they could have done differently?

Nope - not at all actually. We intend to commission further projects with them.

BACKGROUND

Please describe your company and your position there.

I'm a MD, CEO of Helfi. It is a digital healthcare company developing a complex system connecting patients with their doctors through technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apzumi?

We hired Apzumi for complete product development from scratch. Including but not limited to web app design and development, mobile app design and development, backend and frontend level.

What were your goals for this project?

Our goal was to develop a multi-platform system, with responsive design and adhering to many legal requirements dealing with sensitive data. We wanted our solution to be modular and scalable with ease of integration with various platforms and solutions.

SOLUTION

How did you select this vendor?

We found Apzumi through extensive web search, out of many companies out there it was the only company that had extensive experience in working in the digital healthcare area with many different vendors developing solutions for patient registration, EHRs, insurance companies. They had deep understanding of various coding systems like ICD or ICF and legal constraints and requirements handling sensitive data.

Describe the project and the services they provided in detail.

We worked with Apzumi from the begining - we came to them with ideas and a extensive wireframe of the whole project and they handled it perfectly - starting from the assistance in design, project deployment schedule, front end development, web design, mobile design, backend and even marketing,legal and business assistance. As IT is not my field of expertise Apzumi handled all technical aspects, I only discussed ideas, problems and functionalities - they proposed solutions.

What was the team composition?

The basic team consisted of project manager, frontend developer, backend developer. In addition to that marketing manager, business developer, sales consultant were involved at various points of development.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The way that Apzumi works and the experience they have impacts greatly the cost of development and shortens the design process. We had a tight budget and schedule and due to EU funding restrictions. Thanks to them we made it perfectly on time and on budget without any issues.

How was project management arranged and how effective was it?

We worked with Joanna and she is the perfect project manager for healthcare projects. With her research background (PhD) and great flexibility she's perfect in communication. We used different tools like Jira, Trello, Hangouts so I was always informed what was happening in the project (even though I don't fully understand all of it).

What did you find most impressive about this company?

The best thing in working with them is that we had an idea - they had a solution ready. You want a EHR - here you go, you want a online consultation platform - here you go, ICF ? - no problem. There's no "impossible" in their dictionary.

Are there any areas for improvement?

None that I can think of. In general greatly recommended.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of SkillPower, and we are a digital health company developing mobile apps to support digital health and behavior change.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apzumi?

Our goal in hiring Apzumi was to develop our initial product launch. We were part of a digital health accelerator program, so the launch was timed with a demo day in front of about 200 investors.

SOLUTION

What was the scope of their involvement?

Their team worked with us from the beginning, and we developed some of the wireframes to kind of kick off the work and hand it over to them, but then they ran with the project from there. We considered them to be real collaborators as opposed to just telling them what to do.

They did most of the design and the development themselves on Ionic for both iOS and Android, and then they handled the process of submissions to the app store and everything like that, as well as providing feedback on things like our privacy policy and some aspects of the user experience.

One of the main features is an advanced chatbot that functions as a digital coach, which works in tandem with an aging algorithm that helps people envision themselves 20 years in the future to help motivate the desired behavioral change. They also built different health modules that the users could participate in through that chat function.

What is the team composition?

There were about 6 members of their team involved in our project. They had a project manager, but we were interacting with both of them and the developers directly.

How did you come to work with Apzumi?

We found them through the accelerator program that we were participating in.

How much have you invested with them?

The project cost about $15,000 in total.

What is the status of this engagement?

We worked together from November–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Through the accelerator program, we were able to get a decent amount of feedback during our development stage, and they did a great job of handling all of those requests and making the changes that we wanted to implement on the fly.

How did Apzumi perform from a project management standpoint?

They did a really great job managing the scope and timeline of the whole project. Some of the requests that we made they incorporated without any trouble, and when they did have concerns their team was incredibly transparent about vocalizing those to us.

Everyone at Apzumi was always available and communicated really clearly at all times. We were operating on a fixed price structure, and in the final 10 days, they were definitely working overtime to get everything done. We were really impressed with how committed they were to getting everything done.

What did you find most impressive about them?

We felt like a development partner more than they ever felt like a vendor, which was incredibly beneficial to us and the project. They sent us good luck notes on the day of our presentation and asked how it went afterward, which demonstrated their mindset with regard to the whole engagement.

Their team was always thinking critically about the process and would request to change requirements a number of times when they thought something could be done better or differently from how we had initially envisioned it. And sometimes we decided to keep our plans, but other times they really added to the quality of our final product.

Are there any areas they could improve?

I really can’t complain about anything regarding their price or their process. We had a goal, and the goal was achieved completely to our satisfaction.

Do you have any advice for potential customers?

Communicate as much as possible up front. That will help you in any project, but they are a great partner and you will be able to hit the ground running if you present them with exactly what you want to do from the beginning.