Appbay Technologies Private Limited

BACKGROUND

Please describe your company and position.

I am the Delivery Head of Ammendumm

Describe what your company does in a single sentence.

Ammendumm is a U.S.-based financial institution providing technology-driven financial services and solutions to businesses and consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appbay Technologies Private Limited to accomplish?

• Loan Management system digital Transformation
• Appian Technology

SOLUTION

How did you find Appbay Technologies Private Limited?

Online Search

Why did you select Appbay Technologies Private Limited over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Appbay Technologies Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Appbay Technologies led the digital transformation of our loan management system using Appian BPM, covering the full lifecycle from process assessment and solution design to implementation and deployment. The scope included reengineering loan origination, underwriting, approval, servicing, and reporting workflows; configuring Appian applications; integrating with core financial systems and third-party services; and implementing role-based access, compliance controls, and audit trails. Key deliverables included a fully automated loan management platform built on Appian, streamlined and standardized business processes, system integrations, data migration, user training, and post-implementation support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in significantly improved operational efficiency and visibility across our loan operations. Loan processing turnaround time was reduced by approximately 30–40% through end-to-end workflow automation, and manual data entry and handoffs were reduced substantially. The new system improved data accuracy and compliance through standardized processes, audit trails, and role-based controls. Additionally, the platform enabled better real-time reporting and scalability, allowing our team to handle higher loan volumes without increasing operational staff.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Appbay Technologies demonstrated strong project management throughout the engagement. They followed a structured and transparent delivery approach with clear milestones, regular status updates, and well-defined sprint cycles. Deliverables were completed on time, and any risks or dependencies were communicated proactively. The team was highly responsive to our needs, quickly addressing feedback and accommodating changes in scope while maintaining overall project timelines. Their collaborative approach and domain understanding made them a reliable partner throughout the project.

What was your primary form of communication with Appbay Technologies Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was Appbay Technologies’ deep expertise in Appian BPM combined with their strong understanding of financial services processes. They were able to translate complex loan management requirements into efficient, scalable workflows while keeping compliance and usability in mind. Their proactive approach, responsiveness, and ability to deliver high-quality solutions within tight timelines made them a valuable partner.

Are there any areas for improvement or something Appbay Technologies Private Limited could have done differently?

There were no major areas for improvement. Any minor adjustments were handled quickly, and Appbay Technologies was always open to feedback and continuous improvement.