Appart_

BACKGROUND

Please describe your company and position.

I am the Marketing Director of DG

Describe what your company does in a single sentence.

Our eCommerce store is a leading platform with a robust pan-Asian presence, offering a diverse range of products that cater to the dynamic needs of customers across the continent. From cutting-edge electronics and fashionable apparel to home essentials and lifestyle products, our store brings the best of global and local brands to your doorstep. 
With seamless multilingual support, secure payment gateways, and region-specific delivery options, we ensure a personalized shopping experience tailored to the unique preferences of each market. Our commitment to quality, affordability, and customer satisfaction makes us a trusted destination for millions across Asia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appart_ to accomplish?

• Developing a strategy focused on user experience and needs was a top priority, which helped drive business growth
• Appart_ was hired to assist in reimagining and elevating the brand, ensuring it aligns with growth ambitions

SOLUTION

How did you find Appart_?

Referral

Why did you select Appart_ over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Appart_'s thorough discovery process was crucial for our brand's transformation. Their team, led by Agnès, developed a user-centered strategy that genuinely helped our business grow. Their ability to understand and simplify our specific objectives was impressive

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The brand really transformed, leading to noticeable growth like more customer engagement, better brand recognition, and possibly a boost in market share.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly organized, making sure everything stayed on track and delivering items right on schedule. Overall, they were flexible, attentive to our needs, and ensured everything was delivered on time without sacrificing quality.

What was your primary form of communication with Appart_?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The way they built a close, collaborative relationship with us made the entire experience feel more like a partnership than just a service. Plus, their attention to detail and commitment to quality was unmatched.

Are there any areas for improvement or something Appart_ could have done differently?

They were responsive and attentive, at times, more proactive updates could have helped us stay more informed about progress without needing to ask.