Alternit One

BACKGROUND

Please describe your company and position.

I am the Owner of a health coaching company 

Describe what your company does in a single sentence.

I'm a blogger, podcaster, and health coach. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alternit One to accomplish?

• Tech Support

SOLUTION

How did you find Alternit One?

Online Search

Why did you select Alternit One over others?

High ratings

How many teammates from Alternit One were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I used it for a tech support call. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I was successful at getting tech support help

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I called in and got the help I needed immediately.

What was your primary form of communication with Alternit One?

Virtual Meeting

What did you find most impressive or unique about this company?

24/7 availability with professional and easy to understand tech support.

Are there any areas for improvement or something Alternit One could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Tech Specialist of London Drugs Ltd

Describe what your company does in a single sentence.

Retail company providing customer service to people including product and good services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alternit One to accomplish?

• Customer support

SOLUTION

How did you find Alternit One?

Online Search

Why did you select Alternit One over others?

• Good value for cost
• Company values aligned

How many teammates from Alternit One were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AlternitOne helped solved the slow performance device issue. The team calmly navigated throughout the process, quickly gave some insights and feedbacks on how to improve the device performance in the simplest words. Customer assistance through remote and providing help internally.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Solutions provided throughout the project and customer satisfaction 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team provided the required deliverables on time, with ease and above and beyond. They responded with professional and guided you to achieve good results. They are cooperative and composed regardless with the challenges experienced.

What was your primary form of communication with Alternit One?

Virtual Meeting

What did you find most impressive or unique about this company?

I find that the company know it's purpose and give assistance to their clients based on their specific needs. They are willing to help the best that they can.They make sure it is understandable and gave an opportunity to decide for the next steps. It is like a collaboration between us and I appreciate the help, well organized and overall a good experience.

Are there any areas for improvement or something Alternit One could have done differently?

Possibly minimal improvement regarding the actual call without any silence or dead air while waiting for the outcome.

BACKGROUND

Please describe your company and position.

I am an executive at Subsig

Describe what your company does in a single sentence.

marketing services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alternit One to accomplish?

• I need a support in computer

SOLUTION

How did you find Alternit One?

• Online Search
• Clutch Site

Why did you select Alternit One over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Alternit One were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I was aking for help in my computer coz there is no sound in my computer everytime i use my external monitor

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

it helped me solved my problem regarding my computer

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The sound is clear and works well. The support person took a little time to find the answer since they weren’t too familiar with my concern, but they eventually gave me the right answer.

What was your primary form of communication with Alternit One?

Virtual Meeting

What did you find most impressive or unique about this company?

The sound quality is really clear, and the support team still made sure to get me the right answer even though they needed a little time to check.

Are there any areas for improvement or something Alternit One could have done differently?

The customer support team could be more knowledgeable about the service so they can answer questions faster without needing too much time to check.

BACKGROUND

Please describe your company and position.

I am the Project Support Associate of ACTED

Describe what your company does in a single sentence.

its ACTED and it is an international humanitarian and development organization providing emergency response, community support, training, and development programs. Its services include project implementation, capacity building, research and assessments, and support for vulnerable communities. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alternit One to accomplish?

• We hired Alternit One to support the project with local coordination, information gathering, communication, and administrative tasks. The main goal was to ensure that project activities were completed accurately and on time, with clear documentation and regular progress updates.

SOLUTION

How did you find Alternit One?

• Referral
• Clutch Site

Why did you select Alternit One over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We supported the project with research, local coordination, communication, and administrative tasks. We also provided regular updates and kept the project information and documentation organized.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed on schedule, with the required research, coordination, and documentation delivered accurately. Regular updates helped keep the project organized and on track.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was professional and well organized. They communicated clearly, delivered the required items on time, and responded quickly whenever clarification or support was needed.

What was your primary form of communication with Alternit One?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their clear communication and professional approach. They were responsive, well organized, and made the project easy to work on from start to finish.

Are there any areas for improvement or something Alternit One could have done differently?

I didn’t experience any major issues during the project. Overall, the process was smooth and well organized. More frequent updates could make communication even better on longer projects.