AccuStaff

BACKGROUND

Briefly describe what your company does and your role there. 

Business services and I'm a retention supervisor

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Someone to handle all of our inbound customers calling in.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Their main focus is to handle all customers to a 90% satisfaction rate in QR

How many people does your company work with?

21–50

How did you find this provider?

Referred by another business

Why did you choose to work with them?

• High ratings or positive reviews
• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Our partnership is highly successful, and that's why we are still in business.

How does your team communicate with this service provider?

• In-Person Meetings
• Virtual Meetings
• Phone calls
• Email or Messaging App

What did you find most impressive or unique about this company?

The details of the service and statistics of each call