Acclaro

OPPORTUNITY / CHALLENGE

Why does your firm require transcription/translation services? Did you use to handle this need in-house?

I need this service because we have many clients from different countries.

What were your company’s goals for the partnership with this service provider?

Our goal was to work as quickly as possible.

SOLUTION

What does this service provider provide for you on a normal basis?

They provide translation services.

Could you describe this service provider's pricing structure and how they bill you?

I cannot give that information right now.

How did you find and select this service provider?

We found them via the internet.

Please assess this service provider's quality of work.

For the moment, they are very good.

RESULTS & FEEDBACK

How would you assess them for speed of delivery and consistent turnaround time of transcriptions/translations?

They know the expectations.

How would you assess their ability to keep your information secure?

They are okay.

How would you assess their ability to maintain the tone and intent of the author/speaker?

They are very good at it.

Based on your experience, what takeaways can you share about working with them?

They are a serious company and I can trust them.

What do you think are the strengths of this service provider?

Their strength is their employee performance.

Where do you think this service provider can improve?

I don't know yet what they can improve.