Abona

BACKGROUND

Please describe your company and position.

I am the Business Development Officer of a Transport & Logistics Company

Describe what your company does in a single sentence.

transport, logistics, workshop, truck sale and rental, spedition

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abona Ukraine to accomplish?

• IT service desk
• IT cloud solutions
• IT support

SOLUTION

How did you find Abona Ukraine?

Referral

Why did you select Abona Ukraine over others?

Pricing fit our budget

How many teammates from Abona Ukraine were assigned to this project?

30

Describe the scope of work in detail. Please include a summary of key deliverables.

all services provided are available in service catalogue, you can read this via this link > https://servicecatalog.abona-erp.com/

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ABONA Ukraine commitment to excellence in IT Services and Service Desk management consistently translates into measurable successes for our company. Recent projects have been delivered, quantifiable outcomes demonstrating significant progress:

✅ Boosted Efficiency: Achieved a 35% reduction in ticket resolution time, enhancing productivity and minimizing downtime.

✅ Improved Customer Satisfaction: Elevated end-user satisfaction scores by 25%, reflecting their responsive and user-centric support services.

✅ Reduced Operational Costs: Optimized IT operations, cutting unnecessary expenditures by 20% through streamlined processes and proactive incident management.

✅ Enhanced Reliability: Increased system uptime to an impressive 99.9%, ensuring consistent operational continuity for our company.

✅ Scalable Service Delivery: Successfully expanded support capabilities, accommodating a 30% growth in client demand without compromising service quality.

At Abona Ukraine LLC, they don't just provide IT services — they drive tangible improvements that empower our business to thrive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management using last version of PMBoK.  

What was your primary form of communication with Abona Ukraine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Adaptive to core business strategy, low costs, high efficiency

Are there any areas for improvement or something Abona Ukraine could have done differently?

Increase the scope of IT modern solutions inspired by AI development