360design

BACKGROUND

Please describe your company and position.

I am the General Manager of Băile Govora S.A.

Describe what your company does in a single sentence.

Baile Govora SA is a company known for its ownership and management of prominent hospitality properties, specifically in the spa town of Govora in Romania. The company's portfolio includes the Palace Govora, Belvedere Govora, and Parc Govora hotels. These establishments are particularly notable for their strategic location in the region, which is renowned for its therapeutic mineral springs and a long-standing reputation as a health and wellness destination. 
The hotels under Baile Govora SA are often sought after by tourists and individuals seeking the therapeutic benefits associated with the natural resources of the area. The company, through these properties, aims to provide comfortable accommodations and spa services, ensuring that guests can enjoy the full therapeutic experience that Govora is famous for.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 360design to accomplish?

• develop our new suite of websites
• implement an ERP system to digitalize the operations
• digital transformation of internal operations

SOLUTION

How did you find 360design?

Referral

Why did you select 360design over others?

• High ratings
• Pricing fits our budget
• Referred to me

How many teammates from 360design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with the team at 360design.ro to develop our new suite of websites (bailegovora.ro, www.palacegovora.ro, www.belvederegovora.ro, www.parcgovora.ro) and implement an ERP system to digitalize the internal management of our spa business. The experience was, without exaggeration, revolutionary for our business. The website is not just your usual presentation site for our spa, but an interactive, intuitive, and easy-to-navigate platform for our customers. 
The design is clean and modern, and the functionality of the website is perfectly aligned with the needs and expectations of our visitors. Online bookings are now easier than ever, and the feedback received from customers is extremely positive. On the ERP side, the solution implemented by 360design.ro has radically transformed the way we manage our internal operations. 
Processes are now much more efficient, from booking management to inventory and human resources management. We now have much greater control and visibility over our entire business, allowing us to focus more on improving the customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Efficiency of our team, 
• Increased Sales coming from websites, 
• Supply Chain Optimization

Describe their project management. Did they deliver items on time? How did they respond to your needs?

360design use a structured approach to project management, utilizing methodologies like Agile to ensure systematic progress through the project phases. They have a dedicated project manager to oversee the project, coordinate with our team. They ensure that all deliverables align with the project scope and goals.

What was your primary form of communication with 360design?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Technical Expertise and Integration: This company possess deep technical expertise, allowing for the seamless integration of complex systems and functionalities into the website and online platforms, such as ERP systems, without compromising performance or security.

Are there any areas for improvement or something 360design could have done differently?

No at this moment.