1Degree Surveillance

BACKGROUND

Please describe your company and position.

I am the Project Manager of WordPress Sherpa

Describe what your company does in a single sentence.

WordPress Sherpa helps businesses build, improve, and maintain fast, secure WordPress websites through development, design, SEO, and ongoing support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 1Degree Surveillance to accomplish?

• Reduce false alarms and security costs
• Respond quickly to suspicious activity
• Keep our office secure after hours

SOLUTION

How did you find 1Degree Surveillance?

Referral

Why did you select 1Degree Surveillance over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from 1Degree Surveillance were assigned to this project?

17

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired 1Degree Surveillance for video monitoring and alarm-based monitoring. Their work involved watching our camera feeds for suspicious activity and checking the footage when an alarm went off to understand what was happening.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their team checked alarms quickly and reviewed the camera footage to see what was happening. This saved us time because we did not have to check every alert ourselves. We could focus more on our work knowing someone was watching for anything unusual. Having both video and alarm monitoring in place gave us more confidence in our security and greater peace of mind.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was easy to work with and kept everything on schedule. They kept us updated, answered our questions clearly, and responded quickly whenever we needed help. We appreciated that they listened to our needs and followed through on what they promised. 

What was your primary form of communication with 1Degree Surveillance?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was having a team that checked what was behind an alarm, rather than just passing it along to us. They made it easier to understand what needed our attention and took some of the worry off our hands.

Are there any areas for improvement or something 1Degree Surveillance could have done differently?

Nothing comes to mind right now. We’ve been happy with their service and how they’ve handled our needs.

BACKGROUND

Please describe your company and position.

 I am the CEO of a construction company 

Describe what your company does in a single sentence.

provides construction equipment management software that helps contractors manage their entire fleet and equipment operations from one place. The platform helps teams track assets, schedule and manage maintenance, monitor equipment utilization, control operating costs, and connect data from different systems. gives contractors a clearer view of where their equipment is, how it is being used, and what it is costing the business, helping teams make better decisions and improve overall fleet performance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 1Degree Surveillance to accomplish?

• Improve site security with reliable 24/7 remote video monitoring.
• Detect and respond to security incidents faster.
• Reduce security costs and reliance on on-site guards.

SOLUTION

How did you find 1Degree Surveillance?

Clutch Site

Why did you select 1Degree Surveillance over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from 1Degree Surveillance were assigned to this project?

34

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included 24/7 remote video monitoring for our sites, with live operators watching for suspicious activity and potential security threats. 1Degree Surveillance also provided real-time alerts, live audio intervention when needed, and video-verified incident response. Their team helped improve overall site coverage, reduce security gaps, and give us a more proactive way to manage security across our locations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear improvement in how quickly security issues were spotted and handled. Monitoring became more consistent, there were fewer gaps in coverage, and our team had better visibility across the sites. We also became less dependent on on-site guards, which made the overall security setup more efficient and easier to manage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was easy to work with and kept things moving without making the process complicated. Everything was handled on time, communication was clear, and they were quick to respond whenever we had a question or needed something adjusted. Overall, the project was managed smoothly from start to finish.

What was your primary form of communication with 1Degree Surveillance?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how involved and responsive their team was throughout the whole process. They were not just providing monitoring technology and leaving us to figure things out on our own. Their team stayed involved, responded quickly when something needed attention, and made sure the setup worked well for our needs. The combination of smart technology and real people actively monitoring the sites made the service feel much more reliable and gave us more confidence in our overall security.

Are there any areas for improvement or something 1Degree Surveillance could have done differently?

Overall, we were happy with how everything was handled, so there was nothing major we felt needed to be done differently. If anything, a bit more regular reporting or check-ins could make the experience even better, especially when managing multiple locations. But whenever we had a question or needed support, their team was quick to respond and easy to work with.

BACKGROUND

Please describe your company and position.

 I am the Co-founder of a marketing firm.

Describe what your company does in a single sentence.

A Webflow development and digital marketing agency helping businesses build better websites and grow online. We design and develop fast, responsive, and easy-to-manage Webflow websites based on each client’s needs. Our team also helps with SEO, website optimization, landing pages, and ongoing website support. We work closely with clients to understand their goals before starting any project. Our focus is always on clean design, smooth performance, and websites that support real business growth. We aim to make the whole process simple, clear, and reliable for our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 1Degree Surveillance to accomplish?

• 24/7 remote video monitoring.
• Fast video verification and response.
• Reduce on-site security costs.

SOLUTION

How did you find 1Degree Surveillance?

Online Search

Why did you select 1Degree Surveillance over others?

• Pricing fit our budget
• Good value for cost

How many teammates from 1Degree Surveillance were assigned to this project?

25+

Describe the scope of work in detail. Please include a summary of key deliverables.

1Degree Surveillance provided complete remote video monitoring and surveillance support for our Austin office. Their team monitored our camera system 24/7, handled video verification, reviewed suspicious activity, and followed the required escalation process whenever an incident needed attention. The main deliverables included continuous camera monitoring, real-time incident detection, alarm verification, live operator response, system health checks, incident reporting, and ongoing technical support for the surveillance setup. They also helped us maintain a more reliable security operation without depending heavily on on-site guards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome was consistent 24/7 camera coverage and faster verification of suspicious activity whenever something required attention. Their remote monitoring also allowed us to reduce our dependence on on-site security while maintaining continuous surveillance.

The service remained reliable throughout our multi-year engagement, and we were satisfied enough with the results that we plan to work with 1Degree again once our new office location is ready. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very smooth throughout the engagement. Everything was handled on time, communication was clear, and whenever we needed changes or had a technical issue, their team responded quickly.

What we appreciated most was their reliability. We never had to chase them for updates, and they were always available when something required immediate attention. 

What was your primary form of communication with 1Degree Surveillance?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how proactive their monitoring team was. They were not just watching cameras, they understood what activity actually mattered and knew when to verify, escalate, or respond. Their technical knowledge was also very strong.

The combination of live operators, video verification, fast response, and consistent communication made the service feel very dependable. 

Are there any areas for improvement or something 1Degree Surveillance could have done differently?

Nothing major from our side. The service was reliable throughout, but having more detailed monthly reporting or a simple dashboard with incident trends and monitoring activity could make the experience even better.

Other than that, their team was responsive and handled our needs very well.