Top Inbound Call Center Services in Puerto Rico

Ratings Updated: April 5, 2026

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1 Leaders 5 Contenders

6 Companies

Country: Puerto Rico

List of the Top Puerto Rico Inbound Call Centers Services

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Helpware CX

4.8 46 reviews

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$5,000+

< $25 / hr

1,000 - 9,999

San Juan, Puerto Rico

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a business process outsourcing (BPO) company offering a wide range of services, including customer support, IT services, and back-office operations. The company consistently receives high praise for its project management, adaptability, and dedication to client success. Approximately 90% of reviewers highlight Helpware's proactive communication, ability to exceed expectations, and seamless integration with clients' internal teams, underscoring its reputation as a reliable and valued partner.

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Reviews mention Flexible
The sentiment regarding flexibility in client feedback for Helpware is overwhelmingly positive. Clients highlighted Helpware's adaptability, with one stating, 'the team met all goals for implementation and was flexible when we needed to shift timing along the way.' Another client noted their 'extreme proactivity' and flexibility in working with their rapidly growing business. Furthermore, Helpware was praised for reassigning team members to better fit project needs, showcasing their commitment to client satisfaction and responsiveness.

Call Center Services for Hotel Booking Software Company

5.0 Aug 21, 2023

The team met all goals for implementation and was flexible when we needed to shift timing along the way.
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Call Center Services for Resume Builder Website

5.0 Apr 29, 2021

We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
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Customer Service via Chat

5.0 Feb 1, 2019

Their team members have been very understanding and easy to work with. Also, they're very flexible and accommodating. There was one team member whose level of English wasn't sufficient to work with chats, so Helpware reassigned her to a different project and gave us someone else.
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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San Juan, Puerto Rico

1413 Avenue Ponce de Leon
San Juan, Puerto Rico 00909
31 - 40

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TAS United

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Guaynabo, Puerto Rico

Services provided

70% Call Center Services

30% Customer Service Outsourcing

TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.

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Industry Experience

TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
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Guaynabo, Puerto Rico

Cll Buchanan
Guaynabo, Puerto Rico 00966
101 - 150

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Telecontacto

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Juan, Puerto Rico

Services provided

50% Call Center Services

30% Translation

10% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Telecontacto, an answering service, is headquartered in San Juan, Puerto Rico. Launched in 1995, the team offers Call Center Services and Translation.
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CommSense

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Aguadilla Pueblo, Puerto Rico

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Based in Aguadilla Pueblo, Puerto Rico, CommSense is a phone answering service and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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ECONSOL

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Guaynabo, Puerto Rico

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

ECONSOL is an answering service company launched in 2008. Their services include Call Center Services and Back Office Outsourcing.
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DRSI CALL CENTER, LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Guaynabo, Puerto Rico

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

20% Call Center Services +2 services

15% Fulfillment

15% Warehousing & Distribution

Launched in 1990, DRSI CALL CENTER, LLC is a Customer Service Outsourcing company. In Guaynabo, Puerto Rico, the team specializes in Customer Service Outsourcing and Sales Outsourcing.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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1 TAS United

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Puerto Rico Inbound Call Centers Services

TAS United

Undisclosed

Undisclosed

50 - 249

Guaynabo, Puerto Rico

Ability to deliver

21.7/40.0

16.2/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

270% Inbound Voice Services

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Telecontacto

Undisclosed

Undisclosed

2 - 9

San Juan, Puerto Rico

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

170% Inbound Voice Services

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CommSense

Undisclosed

Undisclosed

250 - 999

Aguadilla Pueblo, Puerto Rico

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

250% Inbound Voice Services

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ECONSOL

Undisclosed

Undisclosed

50 - 249

Guaynabo, Puerto Rico

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

180% Inbound Voice Services

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DRSI CALL CENTER, LLC

Undisclosed

Undisclosed

50 - 249

Guaynabo, Puerto Rico

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

110% Inbound Voice Services

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Helpware CX

$5,000+

< $25 / hr

1,000 - 9,999

San Juan, Puerto Rico

Ability to deliver

36.7/40.0

17/20 Reviews

10/10 Clients & Experience

9.7/10 Market Presence

Service focus

180% Inbound Voice Services

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Top Inbound Call Center Services in Puerto Rico

List of the Top Puerto Rico Inbound Call Centers Services

Reviews mention Flexible

Call Center Services for Hotel Booking Software Company

Call Center Services for Resume Builder Website

Customer Service via Chat

Industry Experience

Select Industry to see insights

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

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List of the Top 1 Puerto Rico Inbound Call Centers Services