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Top Inbound Call Center Services in Sri Lanka

Ratings Updated: April 10, 2026
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1 Leaders 11 Contenders

12 Companies

Country: Sri Lanka

List of the Top Sri Lanka Inbound Call Centers Services

  • PNB Holdings Pvt Ltd Logotype

    5.0 3 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Kadawatha, Sri Lanka

    Services provided

    20% Accounting
    20% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO) +6 services
    15% Call Center Services
    5% Customer Service Outsourcing
    5% Data Annotation Services
    5% Financial Advising & Planning
    5% Logistics & Supply Chain Consulting
    5% Staffing

    PNB Holdings Pvt Ltd is a payroll processing and HR consultancy firm that excels in managing employee files and restructuring finance functions. Their reviews highlight a 100% positive feedback rate, emphasizing their integrity, professionalism, and prompt communication. Clients appreciate their deep understanding of business needs and well-organized processes, with no significant areas for improvement noted.

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    Industry Experience

    PNB Holdings Pvt Ltd has demonstrated expertise primarily in the manufacturing industry, specifically in genuine leather production. Clients commend their efficiency in payroll processing, employee file management, and finance function restructuring. Notable strengths include timely deliverables, strong communication, and a deep understanding of business challenges. Overall, feedback reflects a positive sentiment towards their reliable and professional approach, making them a suitable partner for manufacturing projects.

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    Manufacturing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have praised PNB Holdings Pvt Ltd for their competitive pricing and overall value for money. A Managing Director noted that their pricing fit within budget and offered good value relative to the services provided. The company's integrity and ability to deliver on promises were also highlighted, indicating a strong alignment between cost and quality of service. Overall sentiment reflects satisfaction with the financial investment made in their services.
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  • Konnect BPO Technologies (PVT)Ltd Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Dehiwala-Mount Lavinia, Sri Lanka

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% HR Outsourcing

    Konnect BPO Technologies (PVT)Ltd is a midsize call center service in Dehiwala-Mount Lavinia, Sri Lanka. The team offers Call Center Services and Customer Service Outsourcing.

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  • Businessfocus 360 Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    50 - 249
    Dehiwala-Mount Lavinia, Sri Lanka

    Services provided

    20% Back Office Outsourcing
    20% Customer Service Outsourcing
    20% Document Digitization & Management +3 services
    20% HR Outsourcing
    10% Call Center Services
    10% Transcription

    Businessfocus 360 is a Back Office Outsourcing company. The team is in Dehiwala-Mount Lavinia, Sri Lanka, and their services include Back Office Outsourcing and Document Digitization & Management.

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  • Teamin holding Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    Pepiliyana, Sri Lanka

    Services provided

    40% Back Office Outsourcing
    30% Call Center Services
    30% Finance & Accounting Outsourcing (FAO)

    Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.

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    Pepiliyana, Sri Lanka

    Pepiliyana
    Pepiliyana, Sri Lanka 12000

    151 - 200

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  • Thrive Advance Consultancy & Training (Pvt) Ltd Logotype

    5.0 2 reviews
    Undisclosed
    < $25 / hr
    2 - 9
    Kandana, Sri Lanka

    Services provided

    40% Corporate Training & Coaching
    30% Content Writing Services
    10% Business Consulting +2 services
    10% Call Center Services
    10% Customer Service Outsourcing

    Thrive Advance Consultancy & Training (Pvt) Ltd provides lead generation, lead qualification, and telemarketing services. The reviews highlight their effective client acquisition, sales negotiation, and account management capabilities, which led to a significant increase in sales revenue. Clients commend their professionalism, responsiveness, and adaptability, indicating a strong alignment with client values and budget.

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  • Tellida Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Colombo, Sri Lanka

    Services provided

    25% Finance & Accounting Outsourcing (FAO)
    20% Accounting
    20% Back Office Outsourcing +2 services
    20% Real Estate Law
    15% Customer Service Outsourcing

    Tellida is a midsize Colombo, Sri Lanka-based Finance & Accounting Outsourcing (FAO) company. The team focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.

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  • Finserve BPO Private Limited Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Colombo, Sri Lanka

    Services provided

    40% Finance & Accounting Outsourcing (FAO)
    20% Call Center Services
    15% Accounting +2 services
    15% Back Office Outsourcing
    10% HR Outsourcing

    Finance & Accounting Outsourcing (FAO) company Finserve BPO Private Limited is located in Colombo, Sri Lanka. Their services include Finance & Accounting Outsourcing (FAO) and Call Center Services.

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  • ColomboLink Innovations Pvt Ltd Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Colombo, Sri Lanka

    Services provided

    10% Accounting
    10% Back Office Outsourcing
    10% Call Center Services +7 services
    10% Customer Service Outsourcing
    10% Direct Marketing
    10% HR Outsourcing
    10% IT Managed Services
    10% UX/UI Design
    10% Web Design
    10% Web Development

    ColomboLink Innovations Pvt Ltd, a Direct Marketing company, is headquartered in Colombo, Sri Lanka and Parramatta, Australia. Their services include Direct Marketing and Web Design.

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  • InstinctX Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Colombo, Sri Lanka

    Services provided

    20% Business Consulting
    16% Back Office Outsourcing
    16% Customer Service Outsourcing +3 services
    16% Finance & Accounting Outsourcing (FAO)
    16% Fractional CFO Services
    16% Sales Outsourcing

    The talent you can’t find. The standard they can’t match.  We build elite global teams that drive efficiency and cut costs - without compromising on quality.  Businesses today are under

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    Colombo, Sri Lanka

    Level 37, East Tower, World Trade Center
    Colombo, Sri Lanka 00100

    16 - 20

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  • Providence Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Colombo, Sri Lanka

    Services provided

    45% Call Center Services
    36% Customer Service Outsourcing
    19% Back Office Outsourcing

    Providence is an answering service company. Headquartered in Colombo, Sri Lanka, the team specializes in Call Center Services and Customer Service Outsourcing.

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  • Emapta Logotype

    4.7 3 reviews
    Undisclosed
    Undisclosed
    10,000+
    Colombo, Sri Lanka

    Services provided

    25% Back Office Outsourcing
    25% Finance & Accounting Outsourcing (FAO)
    25% IT Staff Augmentation +3 services
    15% Call Center Services
    5% Engineering
    5% HR Consulting

    Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

    See all 3 projects

    Reviews mention Understands their clients' needs

    Client feedback highlights Emapta's strong understanding of their needs, as evidenced by their prompt and insightful responses during initial consultations. A client noted that the Emapta consultant was 'instantly able to understand the challenges and opportunities' of their project, which was pivotal in their selection. The inclusive management style and effective communication further reinforced this sentiment, leading to a successful project outcome with fully booked services within eight weeks.
    • Website Dev for Health Care Provider
      5.0 Oct 25, 2020

      They really impressed me with their intent to completely understand our company and our challenges. An absolute pleasure to work with.

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    Industry Experience

    Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and other sectors. Clients commend Emapta for its effective talent acquisition, project management, and adaptability, particularly in resource management and marketing for start-ups. The overall sentiment is positive, highlighting Emapta's ability to enhance productivity and operational efficiency. Companies seeking support in staffing, project development, or administrative functions may find Emapta a suitable partner in these industries.

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    Select Industry to see insights

    Other Industry Healthcare Energy & natural resources

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Emapta's competitive pricing and exceptional value for money. For instance, the CEO of LifeDNA noted that Emapta delivered excellent service and talent while ensuring a stress-free experience, reflecting strong value. Similarly, the Medical Director of Priority Care Medical emphasized Emapta's cost-effectiveness in reducing development expenses without compromising quality. Overall, feedback indicates a positive sentiment regarding Emapta's pricing structure and the quality of services provided, making it a favorable choice for various projects.
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    Colombo, Sri Lanka

    38 Queen's Road
    Colombo, Sri Lanka 00300

    76 - 100

    +94 77 713 5876

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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Colombo, Sri Lanka

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2 services
    10% Pay Per Click
    10% Search Engine Optimization

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Reviews mention Communicative

    Clients have highlighted Swivelt's exceptional communication skills, noting that the project manager assigned was 'very friendly and easy to communicate with,' which facilitated a smooth workflow. The overall sentiment reflects a high level of satisfaction regarding their communicative capabilities, contributing to a successful partnership and positive project outcomes.
    • B2B Marketing for IT Software
      5.0 Oct 28, 2020

      The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements.

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    Industry Experience

    Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.

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    Select Industry to see insights

    Software Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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    Indonesia (1) Malaysia (1)
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1 PNB Holdings Pvt Ltd

List of the Top 1 Sri Lanka Inbound Call Centers Services

  1. PNB Holdings Pvt Ltd Logotype

    PNB Holdings Pvt Ltd

    Undisclosed
    < $25 / hr
    50 - 249
    Kadawatha, Sri Lanka

    Ability to deliver

    21.5/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    55% Inbound Voice Services
    45% Other
    View Profile Visit Website
  2. Konnect BPO Technologies (PVT)Ltd Logotype

    Konnect BPO Technologies (PVT)Ltd

    $1,000+
    < $25 / hr
    250 - 999
    Dehiwala-Mount Lavinia, Sri Lanka

    Ability to deliver

    6.3/40.0
    0/20 Reviews
    1/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    260% Inbound Voice Services
    View Profile Visit Website
  3. Businessfocus 360 Logotype

    Businessfocus 360

    Undisclosed
    < $25 / hr
    50 - 249
    Dehiwala-Mount Lavinia, Sri Lanka

    Ability to deliver

    7.4/40.0
    0/20 Reviews
    2.1/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    70% Inbound Voice Services
    30% Other
    View Profile Visit Website
  4. Teamin holding Logotype

    Teamin holding

    $5,000+
    < $25 / hr
    50 - 249
    Pepiliyana, Sri Lanka

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    90% Inbound Voice Services
    10% Other
    View Profile Visit Website
  5. Thrive Advance Consultancy & Training (Pvt) Ltd Logotype

    Thrive Advance Consultancy & Training (Pvt) Ltd

    Undisclosed
    < $25 / hr
    2 - 9
    Kandana, Sri Lanka

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
    View Profile Visit Website
  6. Tellida Logotype

    Tellida

    $1,000+
    < $25 / hr
    50 - 249
    Colombo, Sri Lanka

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    30% Inbound Voice Services
    70% Other
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  7. Finserve BPO Private Limited Logotype

    Finserve BPO Private Limited

    $1,000+
    < $25 / hr
    10 - 49
    Colombo, Sri Lanka

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
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  8. ColomboLink Innovations Pvt Ltd Logotype

    ColomboLink Innovations Pvt Ltd

    $1,000+
    < $25 / hr
    10 - 49
    Colombo, Sri Lanka

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
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  9. InstinctX Logotype

    InstinctX

    Undisclosed
    Undisclosed
    10 - 49
    Colombo, Sri Lanka

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    32% Inbound Voice Services
    68% Other
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  10. Providence Logotype

    Providence

    $1,000+
    < $25 / hr
    50 - 249
    Colombo, Sri Lanka

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    207% Inbound Voice Services
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  11. Emapta Logotype

    Emapta

    Undisclosed
    Undisclosed
    10,000+
    Colombo, Sri Lanka

    Ability to deliver

    32.2/40.0
    15.2/20 Reviews
    7.6/10 Clients & Experience
    9.4/10 Market Presence

    Service focus

    45% Inbound Voice Services
    55% Other
    View Profile Visit Website
  12. Swivelt Logotype

    Swivelt

    $100,000+
    Undisclosed
    10 - 49
    Colombo, Sri Lanka

    Ability to deliver

    22.9/40.0
    16.2/20 Reviews
    1.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website

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