Worxwide Consulting Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I am the project manager and handle clients and internal projects. Our company offers insurance, banking, financial services, healthcare, travel, transportation and logistic services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Worxwide Consulting Pvt. Ltd.?

Our internal app was not engaging and user friendly. We were looking for someone who can help us with redesign the application and adding new features to encourage employees to use the application.

SOLUTION

How did you select this vendor?

We searched on Google for the best UI UX design company and we found Worxwide consulting. We connect with them and set up a call to discuss the requirements. We asked them for POC and they came up with extensive research and engaging UX for the app, which we liked a lot.

Describe the project in detail and walk through the stages of the project.

Their team did research on other applications to understand user behavior, their personas, and innovation. They took interviews and surveys of multiple people to collect the data for the app. After analyzing the data they came up with UI and some screens. After the internal discussion, we asked them to make some minor changes and then they started working on other screens.

How many resources from the vendor's team worked with you, and what were their positions?

There were 3 resources who were engaged with us. One person was the design head and the other two people were UI/UX consultants.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are happy with the new interface of the application. It has so many good features that our internal team likes a lot. We have done an internal survey to check which application is more interactive and almost everyone liked the new application.

How effective was the workflow between your team and theirs?

Everything was very good and smooth. Initially, we had daily calls with their team and after 2-3 weeks, we reduced the frequency of meetings and had weekly calls to get all the updates of the application and further progress.

What did you find most impressive or unique about this company?

Their UI/UX skills are outstanding. Their way of thinking was really innovative and awesome — it made them stand out from other providers.

Are there any areas for improvement or something they could have done differently?

Their team is very professional and I think they should have more people in team to support large size of project and application.

BACKGROUND

Please describe your company and your position there.

A leading rural fintech, serving tier 3 and tier 4 cities through B2B2C, growing at 150% a year, Great Places to Work. Has a network of close to 1Mn merchants (Adhikaris) and cutting across 12 different verticals. I am CIO at 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Worxwide Consulting Pvt. Ltd.?

We have started design thinking practice in Jan'21 and though we had people who are excellent at UI/UX, we wanted to deep dive into design thinking and leverage the same to give organization a competitive advantage. Hence, people who been there and done that are pretty important and critical, hence we associated with Worxwide Consulting Pvt Ltd

SOLUTION

How did you select this vendor and what were the deciding factors?

Industrial experience, motive of association, interest and hunger for the work, collaboration, skillsets, cost

Describe the project in detail and walk through the stages of the project.

We involved team into doing design thinking for us. Creating user personas, creating low fidelity designs, market feedback on designs, conversion into high fidelity designs, work with teams to execute the same. Post live feedback collection and improvisation

How many resources from the vendor's team worked with you, and what were their positions?

4 - all in capacity of Sr Design Thinkers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Better adoption of the product, lesser complaints

How effective was the workflow between your team and theirs?

Daily Scrum call, direct interface with product managers and project managers, Google meet, Adobe XD/ Miro board for designs, Google Hangouts

What did you find most impressive or unique about this company?

Experience of the resources in design thinking and design has been phenomenal and openness and collaboration being great. We never feel that we are working with a partner, and it has always been like they are an extended part of our team. All resources also displayed same level of energy and collaboration among team members is key highlight too

Are there any areas for improvement or something they could have done differently?

Things could be faster, however since it is creative field I believe we got good results in the end of each design thinking exercise

BACKGROUND

Please describe your company and your position there.

We are a e-learning company providing online live classes. I head the digital product for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Worxwide Consulting Pvt. Ltd.?

We only had an offline presence and wanted to create our online presence as well since it was the need of the hour. Our goal was to connect the students, parents and teachers together to have a customized and overall learning experience. We hired them for designing the entire gamut of dashboard for different personas.

SOLUTION

How did you select this vendor?

We got an marketing email for them and connected further to do a quick POC to understand their style and quality of work. Once we were satisfied with their work, we onboarded them as a design vendor to fulfill all our design requirements.

Describe the project in detail and walk through the stages of the project.

Started with the requirement gathering sessions and stakeholder interviews followed by the primary and secondary research. They came up the Information Architecture after conducting all their research and concluding the insights and user personas.

After the IA, started with the wireframing stage followed by the actual designs where our development team also started working in parallel with them to develop on the go. They also helped in Audit of the developed screens.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 UX and UI designers from their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Entire dashboard design really helped us bringing in more students onboard and now parents can easily track their child's learning with a click of a button and helps them evaluate and take necessary steps in the right direction of their children's education needs.

How effective was the workflow between your team and theirs?

It was very smooth. We had bi-weekly catchup meetings for progress updates and brainstorming.

What did you find most impressive or unique about this company?

They were very committed in delivering and always adhere to timelines. Their UX skills were very good in creating innovative solutions to the problems.

Are there any areas for improvement or something they could have done differently?

If they also have the in-house capability of UI development, it would ease the entire process.

BACKGROUND

Please describe your company and position.

I am the Senior Associate - Marketing of an it services company

Describe what your company does in a single sentence.

We provide IT services within the Cloud and Automation space. We offer IT modernization, cloud consulting, DevSecOps, AIOps, and other services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Worxwide Consulting Pvt. Ltd. to accomplish?

• We engaged with Worxwide Consulting to design the UI/UX of our website. It was responsible to produce a creative design to meet our plan of creating a unique and attractive website.
• We shared our ideas and expectations of user interface design. We also shared some references with Worxwide Consulting to help them understand our needs exactly.

SOLUTION

How did you find Worxwide Consulting Pvt. Ltd.?

• Online Search
• Clutch Site

Why did you select Worxwide Consulting Pvt. Ltd. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Worxwide Consulting Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After completing all the research and the discovery phase, there were many iterations of creative web designs as they presented different versions of UI/UX designs. Worxwide Consulting did brainstorming very well and implemented UI via prototypes and wireframes. Easy navigation and a consistent color scheme make a good UI with an impressive user experience. They designed the functionality so well that it’s easy to understand the UI and browse through various pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The UI/UX design of our website is awesome and optimized to deliver the best performance. We don’t have enough metrics right now to suggest specific outcomes but the website is doing well after launch. User interface is simple and it’s easy for users to navigate the website and understand its features. All the elements of website are aligned to provide optimal user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Worxwide Consulting delivered the project on time and efficiently managed project. They went above and beyond to help us in every phase of UI/UX design. They were cooperative with us and the feedback slow as we needed enough time to decide the best design.

What was your primary form of communication with Worxwide Consulting Pvt. Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have amazing UI/UX skills and they did enough research to understand our business and needs before jumping into the process.

Are there any areas for improvement or something Worxwide Consulting Pvt. Ltd. could have done differently?

Not exactly, as we found their services satisfactory.