Whispers Lab

BACKGROUND

Please describe your company and position.

I am the Financial Crime Officer of Qonto

Describe what your company does in a single sentence.

Fintech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Whispers Lab to accomplish?

To rebuild and improve my website for the private sale of an apartment in Milan, make it more effective for international buyers, optimise the property presentation and content, and develop a focused online marketing strategy to generate qualified enquiries without using a traditional real estate agency.

SOLUTION

How did you find Whispers Lab?

Online Search

Why did you select Whispers Lab over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Whispers Lab were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Whispers Lab redesigned and improved my property website, refined the English and Italian content, and optimised the presentation for international buyers.
The work also included developing a targeted digital marketing strategy, preparing and improving listings for relevant Italian and international property platforms, advising on SEO and buyer targeting, and creating additional features such as an AI-assisted 360° virtual tour.  Throughout the project, they also provided ongoing recommendations and implemented detailed revisions based on my feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered a significantly improved, fully bilingual website with clearer positioning for international buyers, stronger property presentation, and a more streamlined enquiry process.  The apartment was also prepared for promotion across several relevant property platforms, substantially increasing its potential exposure beyond the local market.
Since the property sale is still ongoing, the ultimate outcome — the completed sale — cannot yet be measured, but the project has already achieved its key interim objectives in terms of presentation, reach and marketing readiness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed very efficiently.  They communicated clearly, delivered work promptly, and were consistently responsive whenever I had questions or requested changes.  I particularly appreciated their flexibility: they listened carefully to detailed feedback, implemented revisions quickly, and often suggested practical solutions or improvements of their own.  Overall, the process was smooth, collaborative and well organized.

What was your primary form of communication with Whispers Lab?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was the combination of creativity, responsiveness, and transparency.  They took the time to understand the actual objective of the project rather than simply selling a standard package.
They recommended a more focused and less expensive strategy when he felt it was better suited to my needs, while continuing to suggest creative additions and improvements throughout the project.  That combination of commercial honesty and genuine initiative stood out to me.

Are there any areas for improvement or something Whispers Lab could have done differently?

I have been very satisfied with the experience overall and cannot identify any significant areas for improvement.  The project was handled professionally, communication was excellent, and any changes or concerns I raised were addressed quickly and thoughtfully.