Whereweup

BACKGROUND

Please describe your company and position.

I am the co-founder of an agentic AI hospitality services company.

Describe what your company does in a single sentence.

We offer hospitality customers Agentic AI services to automate concierge, backoffice and reception needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Whereweup to accomplish?

• Voice AI platform for automating concierge operations in hospitality industry.
• The agent can create hotel reservations, book hotel services, request amenities, taxi's and also upsell to different locations and hotel services
• An agent that answers phone calls and whatspp

SOLUTION

How did you find Whereweup?

Referral

Why did you select Whereweup over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Young people, knowleageable and CTO mindset

How many teammates from Whereweup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Whereweup delivered an entire SaaS platform to sell VoiceAI agents services and connect them to different clients (hotels).

Agents are running on the Azure Cloud and can be connected to both OpenAI endpoints, but also private AI solutions. The whole stack can be even hosted on-premis on custom GPU hardware if required.

The need was also to develop a pool of MCP services acting as client to different providers and hospitality API's like MEWS or Opera Cloud. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For our first customers of the platform, reduced pressure on the receptionists, the backoffice can now serve phisical customers without being busy 24/7 on the phone answeing customer requests or booking inquires.

Upselling also increased for hotels with multiple properties setup, once a facility is fully booked the agent can redirect inquires to book a room at a partner facility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Impeccable timing on deadlines, near realtime communication and business oriented mindset. They really where (and still are) our partner in this product.

What was your primary form of communication with Whereweup?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easy to approach, they aren't looking at the clock when there's surplus work, they will stay with you till the product is perfect, and support you all the time.

They are true tech savy, if you have doubts about your roadmap, let them advise you.

Are there any areas for improvement or something Whereweup could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Partner of My Hotel Tickets

Describe what your company does in a single sentence.

White label ticketing solution for hotel guests

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Whereweup to accomplish?

• build platform

SOLUTION

How did you find Whereweup?

I know them from the business environment and our professional network.

Why did you select Whereweup over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Whereweup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development and build of a website/web app
  Design and implementation of both front-end and back-end.
  Integration with external systems and APIs.
  Testing, bug fixing, and quality assurance.
  Delivery of a fully functional platform including key features such as user login, payment module, and dashboard.
  Ongoing support and maintenance after launch.
  Key Deliverables:
• Live deployment of the website
  Functional modules including user management, payments, and integrations.
  Complete technical documentation.
  Maintenance and support agreement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has not been launched yet, but we are fully on track with the agreed timeline and milestones. All interim goals have been met successfully, which gives us confidence in the final delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been excellent. They communicate clearly, keep us updated on progress, and deliver each milestone on time. They are very responsive to our needs and quick to adjust whenever feedback is given, which makes the collaboration smooth and reliable.

What was your primary form of communication with Whereweup?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses me most is their combination of technical expertise and proactive communication. They don’t just execute tasks, but also think along with us, suggest improvements, and bring creative solutions to the table. This makes them feel more like a partner than just a service provider.

Are there any areas for improvement or something Whereweup could have done differently?

So far, our collaboration has been very smooth, and we have not experienced any major issues. If anything, perhaps providing even more proactive updates at certain stages could make the process even stronger, but overall we are very satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Molenaar Financial Services

Describe what your company does in a single sentence.

At Molenaar Financial Services, we provide customers with bookkeeping services and related financial solutions. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Whereweup to accomplish?

• Develop a customized cloud-based bookkeeping platform
• Automated transaction categorization using AI
• Mobile app integration so clients can upload receipts/invoices

SOLUTION

How did you find Whereweup?

Referral

Why did you select Whereweup over others?

• Good value for cost
• Referred to me

How many teammates from Whereweup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Whereweup to build a custom bookkeeping platform for Molenaar Financial Services.

What they did for us:

• Built a cloud-based system so we and our clients can access it anywhere
• Added AI to automatically categorize invoices, expenses, and receipts
• Created dashboards so clients can see their finances in real time
• Made a mobile app so clients can upload documents on the go
• Connected the system to banks and other financial tools we use
• Tested everything and set up secure storage for all our data

Key Deliverables:

• The full platform (web and mobile)
• Automated transaction management
• Client dashboard with reports
• Bank and tool integrations
• Documentation and guidance for our team
  
  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Started on-boarding first clients. Changing bookkeeping software can be an obstacle for clients, but I'm quite satisfied with ease of transfer thus far. We're starting to realize time savings by standardizing to 1 bookkeeping software package, rather than specialize in multiple packages in parallel.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Happy with the transparancy and in particular great project management skills by Keidjan. The project took longer than initially expected, as we realized we needed more functionality than what we had specified initially. Thanks for the flexibility and thinking in solutions. 

What was your primary form of communication with Whereweup?

Virtual Meeting

What did you find most impressive or unique about this company?

Easy to work with, despite delivering a complex project. They helped us better understand what we actually needed. 

Are there any areas for improvement or something Whereweup could have done differently?

Whereweup delivered what we needed. In hindsight, a few additional training sessions for our staff might have made the adoption process even smoother
 

BACKGROUND

Please describe your company and position.

I am the Project Manager of Intent S.p.A.

Describe what your company does in a single sentence.

We develop solutions for italian pa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Whereweup to accomplish?

• Ecommerce website
• Mobile App for ecommerce
• scalable and secure

SOLUTION

How did you find Whereweup?

Referral

Why did you select Whereweup over others?

Referred to me

How many teammates from Whereweup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with WhereWeUp to develop a complete e-commerce solution, including both a website and a mobile app. From the very beginning, the team demonstrated strong technical expertise and excellent listening skills, turning our requirements into a high-performance and user-friendly digital solution.

The architecture was designed and implemented on AWS, leveraging cloud services to ensure high availability, scalability, and security. The integration between the website and the mobile app is seamless and optimized, delivering a consistent user experience across all devices.

Communication throughout the project was clear and proactive, with on-time deliveries and great attention to detail. Thanks to their professionalism, the final product exceeded our expectations, providing us with a modern, reliable platform that is ready to grow alongside our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Sales: In the first month after launch, online sales grew by 15% compared to the previous platform.
Early User Adoption: The new mobile app reached over 3,000 downloads in its first month.
Improved Performance: Page load times decreased by 40%, offering a smoother and faster browsing experience.
Scalability: The AWS-based architecture handled traffic peaks without any downtime.
Positive Customer Feedback: Initial surveys showed an 88% satisfaction rate among early users.
delivered a high-quality e-commerce website and mobile app with a seamless AWS-based architecture. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WhereWeUp maintained clear and consistent communication throughout the process, keeping us updated on progress and next steps. All deliverables were completed on time and, in some cases, ahead of schedule. They were highly responsive to our needs, quickly addressing any changes or feedback we provided. Their structured workflow and proactive approach made the entire collaboration smooth and efficient.  Their proactive communication ensured there were no delays or misunderstandings. The project provides long-term value with minimal maintenance needs.

What was your primary form of communication with Whereweup?

Virtual Meeting

What did you find most impressive or unique about this company?

their ability to combine strong technical expertise with a deep understanding of our business goals. They didn’t just deliver a website and an app — they created a scalable, AWS-based solution designed for long-term growth. Our collaboration was smooth, professional, and highly productive.  

Are there any areas for improvement or something Whereweup could have done differently?

Overall, our experience with Whereweup was very positive. If we had to suggest one area for improvement, it would be to provide even more detailed documentation and user guides at the time of launch. While the team was always available to answer our questions, having more extensive written resources from the start would have made onboarding even smoother.