WebFX

BACKGROUND

Please describe your company and your position there.

Environmental Alternatives, Inc. (EAI) conducts nuclear decontamination by using patented technology that reduces environmental impact and decreases waste. Additionally EAI provides cleaning services, primarily in the form of CO2 blasting, to the energy sector. My title is Environmental Health and Safety manager but also handle our venture with WebFX.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

Our website was outdated and we needed to create an online presence. Our goals were to have an updated, user-friendly website and drive traffic to create new leads.

SOLUTION

How did you select this vendor and what were the deciding factors?

Google. I researched vendors and compared reviews. WebFX stood out based on positive user reviews. It was also a plus that they were positioned in EST so meetings/calls would be in the same time zone.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First, we had a discovery call to discuss the issues at hand and what we wanted to accomplish. Then we discussed the various plans available and decided on one that met our project goals and financial feasibility. Next, WebFX provided examples of what we could do for the next steps and since then they have been a compass for moving this project forward with excellent ideas and recommendations.

We use their lead tracking tool that allows us to track all incoming leads through the website, which includes a history trail of where/when/how long the leads were on the website and on which pages. This is very helpful for knowing who is looking and what they’re looking at. Additionally I’m able to edit/approve documents in their software program.

How many resources from the vendor's team worked with you, and what were their positions?

We’ve worked with Mario primarily, our project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website traffic has increased significantly. Our industry tends to be “old school” so a lot of the leads end up coming in through phone calls (calling the number on the website) so we haven’t yet established how many leads we’ve received based on our new marketing strategy. But the traffic is up and our website is continuously expanding- which is what we want!

How effective was the workflow between your team and theirs?

Wonderful. WebFX is amazing. If anything I need to make sure I’m getting back to them in a more timely manner. Otherwise, Mario is extremely quick to respond and keep our projects on track.

What did you find most impressive or unique about this company?

Attention to detail, customer service, and value. WebFX is by far the best vendor I’ve ever worked with. They are affordable and deliver, all while maintaining outstanding customer service.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

We provide professional power washing services to residential and commercial customers. I'm the marketing lead. I manage our vendors, budget, and produce all digital creative.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We were looking for a company with a strong background in digital marketing. WebFX fits the bill. We're looking to improve SEO, increase conversions, and ultimately, be the market leader in our industry.

SOLUTION

How did you select this vendor and what were the deciding factors?

WebFX has/does work with several other home service companies. We needed someone with experience in our category who could maximize our efforts on the digital front.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We spent a few weeks integrating them into our team and their tools into our software. All was handled very efficiently. We're currently working through website updates, PPC strategies, and local SEO improvements.

How many resources from the vendor's team worked with you, and what were their positions?

Our main POC is Logan. He is our account manager. We have Dave who is our Local Service specialist. There are several individuals, whose names and positions I am not sure of, who are assisting in our projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are a seasonal company, currently not in season, so the outcome of the improvements has not been measured yet.

How effective was the workflow between your team and theirs?

The workflow between our team and theirs has been PHENOMENAL. We work at a fast pace internally, and I was concerned they wouldn't keep up. However, I have been pleasantly surprised.

What did you find most impressive or unique about this company?

They are very knowledgeable in the digital realm. They have a specialist for everything and Logan's ability to relay that info is impressive.

Are there any areas for improvement or something they could have done differently?

No, I am happy with their work thus far.

BACKGROUND

Please describe your company and your position there.

I am the Digital Marketing Coordinator for a Casino, Hotel, and event center. This company provides Hotel Rooms, Banquet and Meeting Rooms, Event Center, Slot Machines and Table Games.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We are expanding our Digital Marketing reach. We Hired WebFX to create and manage our SEO's, drive more traffic to our website, create & execute goals for our internet marketing campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our Marketing Director has used them before at other properties and has always been impressed with their results. Our deciding factors were efficiency , quality of work, communication, and pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our initial discussions began with website redesign. WebFx asked us probing questions to find out our wants and needs. They proposed design ideas including trending features and ideas that make our website stand out more in comparison to our competitors. Once our website was active, WebFX created an SEO campaign to increase organic Calls, Contact Forms, Increase Club Signups, Increase Organic Traffic, Ongoing Monthly Optimization including competitor research, monitor and improve rankings, development of site authority and ongoing link building.

How many people from the vendor's team worked with you, and what were their positions?

They assigned an Internet Marketing Analyst who schedules recurring monthly calls and discusses the status of campaigns , month over month and year over year reports, and address any needs or questions that I may have.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the first completed month over month report, our SEO ranking has increased considerably. Shortly after 3 months into the SEO internet marketing campaign, our company ranked close to %100 for search term key words. Our contact forms increased due to more traffic going to our website. Results like this is an example of how WebEx exceeds our expectations.

Describe their project management style, including communication tools and timeliness.

They are always quick to respond, they communicate effectively without using too much jargon, anything that I may not understand is easily explained. They check back for understanding, consistently follow-up with conversations, and meetings and deadlines are always on time.

What did you find most impressive or unique about this company?

They are knowledgeable, willing to completely understand their needs, and are highly professional. They are very welcoming and friendly. I look forward to our monthly report calls.

Are there any areas for improvement or something they could have done differently?

I have thought on this , and there is nothing that comes to mind for any improvements or something they could have done differently.

BACKGROUND

Please describe your company and your position there.

I work with E-Commerce Clients across the US and am tasked to handle their marketing including finding the right partners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We needed an E-Commerce marketing partner that would be able to work in conjunction with our email and social campaigns that we run in house. Our goals are to always have a minimum of 10:1 ROI so we hired them for SEO and Maps Optimization along with PPC.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been working with them for years mainly because of their results and low costs, but we always welcome competition to reach out. Every chance we gave a competitor to look into the job that WebFX has been doing, they respond with positive feedback. Then it comes down to if they can do a better job, which they cannot guarantee, and price. We have had very few that will beat their price and if it is lower, it's only a few percentage points. Not worth changing when you have someone you already trust.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Blog posts, backlinks, responding to reviews, and fully managing our Adwords campaigns on Google and Bing are just a few pieces to our endless marketing puzzle. Communication is a breeze through their basecamp style platform. We always know what they need responses to and how are campaigns are doing.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with Andrea Lewis and Cheyenne Ford (Internet Marketing Consultants) as well as Katie Hiduk (Social Media Account Specialist). I cannot recommend them enough and consider them a part of our team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our last two years with multiple clients, were our best on record. Pandemic helped drive increased search volume yes but due to our constant attention on SEO and getting in the right places, we were ready for the influx of traffic and sales. Now we have new customers that we can focus on becoming returning customers through other ad campaigns.

How effective was the workflow between your team and theirs?

It is as if they are a part of our team. They are so easy to work with.

What did you find most impressive or unique about this company?

Communication is second to none. I have worked with a lot of marketing companies over the decade I have been in the industry and no one has been more upfront on campaigns then WebFX.

Are there any areas for improvement or something they could have done differently?

I have been asked this question many times over the years and it's always the same answer. I do not know how they can improve. They are top of the line.

UPDATED REVIEW

This review was published on January 30, 2021.

Digital Specialist, Liquor Store

Advertising & Marketing

11-50 Employees

Rochester, New York

$50,000 to $199,999

Jan 2015 - Ongoing

Project summary

WebFX manages SEO and PPC campaigns for a liquor store with nationwide sales. They write and boost relevant content based off of keyword research to optimize web traffic and drive revenue.

Feedback summary

The SEO and PPC campaigns have helped to increase revenue in each year of the engagement. WebFX features an ambitious and talented team. Because of a practical project management approach, progress reports are timely, and each dollar is accounted for.

BACKGROUND

Introduce your business and what you do there.

I am a third-party digital specialist working on behalf of a liquor store, which ships wine across the country and has a retail store in Rochester, N.Y.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebFX?

In 2015, we launched an e-commerce website, and we hired WebFX to manage our SEO and PPC campaigns.

SOLUTION

What was the scope of their involvement?

We rely on WebFX to research keywords and write content related to popular search terms. For instance, they noticed a high number of searches for how to taste red wine or searches for which wine to pair with a certain dish. WebFX writes relevant content and boosts it to drive traffic. They also coordinate our paid search campaigns on Google Ads.

What is the team composition?

I work with an account manager.

How did you come to work with WebFX?

My predecessor in this role hired WebFX, and when I took over, I didn’t want to make any changes because our results were very promising.

How much have you invested with them?

They take a 15% management fee on the amount we spend on PPC. For SEO, we spend $3,550 per month.

What is the status of this engagement?

Our engagement began in 2015 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our results from each campaign have improved each year we’ve worked together. We took a big hit in 2016 because spirits could no longer be shipped, but WebFX managed to grow our revenue nonetheless. From 2017 to 2018, they reached a 20-to-1 ROI for our PPC campaign, helping us jump from $974,000 in revenue to $1.485 million. During that same period, our SEO revenue grew from $764,000 to $946,000. All told, that’s about a $700,000 increase from two campaigns in one year.

How did WebFX perform from a project management standpoint?

We use a tool similar to Basecamp to communicate and track all of our activity. Their communication is second-to-none. I never have questions about what they’re doing or how successful the campaigns are because they provide me with reports before I ask for them.

What did you find most impressive about them?

I appreciate their attention to detail more than anything. Some customers might complain that they don’t know how effective their advertising is. Because of WebFX’s diligence, I know the effectiveness of every dollar I spend. I know what our ROI is for SEO and PPC at all times.

Are there any areas they could improve?

No, they have not underperformed in any way.

Do you have any advice for potential customers?

When I first started, I had a preference for another SEO company, but WebFX asked me to trust them. I can only recommend that other clients do the same. It’s also important to be attentive to their reports. The more information and feedback you can give them, the more successful the campaign will be.

Star Ratings

Overall rating: 5 – They've never let us down.

Quality: 5 – Our increase in revenue speaks for itself.

Cost: 5 – They do a better job for the cost than a lot of other companies I've worked with.

Schedule: 5 – They've always been mindful of our deadlines.

Willing to refer: 5 – I've recommended them several times already.

BACKGROUND

Please describe your company and your position there.

I am the director of marketing and business development for Early Autism Services. We provide therapy for children with autism ages 0-12 years old. We services families in the United States, Australia and India. My role is to oversee all things marketing and revenue-generating.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

I brought on WebFX to manage our Google Ads, improve our SEO, speed up our website load speed, and for ongoing maintenance of our website. My goals were to speed up our site load, and bring in a total of 150 leads or more each month.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met with four vendors. I chose WebFX for based on the extensive reporting capabilities, having a dedicated account manager, and for your experience in link building and blogging.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The team at WebFX built a specific timeline of goals and deliverables for our website and SEO. This included fixing broken elements and updating the site to meet industry standards. Additionally, the team did a full audit of our Google Ads campaign to find what was working, what needed slight modifying, and what needed to be completely rebuilt.

How many resources from the vendor's team worked with you, and what were their positions?

I’ve worked with 4-5 team members/teams. My account manager get Carolyn, her supervisor, my client success manager, the website editing team, and the SEO team Carolyn reached out to for questions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My goal for WebFX was to hit 150 leads per month. Prior to WebFX I was managing all the marketing efforts myself and our leads ranged between 120-150 per month. Since bringing them on, we have averaged more than 150 leads per month and just this month we had more than 200 leads for the first time!

Additionally, I tasked them with speeding up our website. It had a slow load speed due to our desire to geolocate our website to show local phone numbers. Their team suggested a change where the site loads without geolocation first, and then after loading, in the background the geolocation runs and updates the needed information to local content. This has significantly sped up our site and I’m very happy with that suggestions.

How effective was the workflow between your team and theirs?

I’m very happy with the workflow and communication. WebFX and our account manager feel like an extension of our team.

What did you find most impressive or unique about this company?

I’m very impressed with our account manager's ability to get up to speed on our specific services and niche business. It’s a very specific service with several nuances, but she caught on so fast, which made a big difference in how quickly we saw results.

Are there any areas for improvement or something they could have done differently?

I’m very happy with everything after 7 months of services.

BACKGROUND

Please describe your company and your position there.

I am the owner of a photography / videography company in Pennsylvania that specializes in weddings.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX?

Our website was created at the start of our business over 7 years ago. We became too busy to revamp this ourselves so we hired WebFX. We were looking to rebrand and drive more traffic to our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected WebFx to work with based on wonderful recommendations by others in our industry.

Describe the project in detail and walk through the stages of the project.

After a few meetings to discuss our needs, we were provided multiple options for a landing page redesign. After choosing one that best fit our rebrand we were then provided with options for the rest of the site.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with 3 people including a project manager and two designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The rebrand of our website was seamless. Our website traffic is up by 70% and the refreshed design now accurately reflects our brand.

How effective was the workflow between your team and theirs?

The project manager was easy to work with and the designers worked very quickly. Communication was very simple and was done via zoom and phone and if needed, although most was done through Slack. All of our deadlines were met.

What did you find most impressive or unique about this company?

I'd been impressed with their vast knowledge of website design and user experience. It was extremely nice to know we had a wonderful team working with us.

Are there any areas for improvement or something they could have done differently?

There are no areas for improvement I could comment on.

BACKGROUND

Please describe your company and your position there.

I am a brand manager at John Soules Foods which sells chicken and beef products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We were in need of SEO services. This is an area that hadn't been a focus for the company and were starting from scratch.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came recommended to me within my network and after visiting their website I scheduled a consultation. Their pricing is listed on the website for most of their services which I found to be a great help when deciding.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We had an initial consultation to discuss goals. Once a proposal was signed, we were assigned an account rep which is when the work began. WebFX does their homework and prepares for meetings which I appreciate. A priority list was created on how we could improve our website and hours were used per month to tackle those elements. Early on there was a weekly meeting to go through deliverables which shifted to monthly once after the initial phases.

How many people from the vendor's team worked with you, and what were their positions?

We have one main point of contact for SEO which I love. Our account rep, Shannon, is an excellent communicator and explains the "why" behind certain tactics so we can better understand their importance. She coordinates with the other subject matter experts to accomplish our goals. This was invaluable given that my company doesn't have those skill sets in-house.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen our SEO sessions triple from the start of the project. This was accomplished through several methods with WebFX helped us fix analytics, meta/title tags, and added additional content various site pages to help consumers find us.

Describe their project management style, including communication tools and timeliness.

Communication has been excellent. Meetings have a purpose and that is always communicated in advance. Their web platform and dashboard houses so many tools and it is easy to use.

What did you find most impressive or unique about this company?

Their digital services offering is wide. We have since utilized WebFX for help with social media and website redesign based on their SEO work.

Are there any areas for improvement or something they could have done differently?

Honestly, I would not change anything for this SEO project. We needed help and WebFX has provided everything on time and within budget.

BACKGROUND

Please describe your company and your position there.

Director of Digital Marketing for Vista College, a for-profit school with 9 campuses throughout Texas, New Mexico and Arkansas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

I have worked with WebFX for over a decade. By far the most reliable digital marketing partner I've had the pleasure to work with. Account rep is the most critical aspect of a successful partnership and I have to take my hat off for Trevin Shirey for being a true partner all these years. Constantly provides intelligent analysis and do whatever it takes to get the job done. Our goal was to grow SEO traffic and WebFX delivered, with over 2 million visits in 2021.

SOLUTION

How did you select this vendor and what were the deciding factors?

Searched online and reviewed various agencies. Decided with WebFX primarily on their previous experience and was impressed with the technical depth the team showed.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

WebFX managed all of our SEO efforts including: link building, content development, web development, local SEO and social media management. Their tools includes proprietary systems and a myriad of web tools available at their disposal.

How many resources from the vendor's team worked with you, and what were their positions?

1. Trevin. Primary account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We built the site from scratch. Took us some time to see the results but we received over 20x more traffic and climbed up the domain authority, from the 30s to 55. This is a massive achievement!

How effective was the workflow between your team and theirs?

Very. We have weekly calls and constantly communicate throughout the week.

What did you find most impressive or unique about this company?

They have lots of content producers on staff and a vast network of publishers.

Are there any areas for improvement or something they could have done differently?

In the early days of SEO, there were some issues with link building methods employed, but they showed absolute cooperation to put in extra resources and effort to resolve the problem.

BACKGROUND

Please describe your company and your position there.

We do payment processing for high-risk merchants. I am the Director of Sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

They handle web design, PPC, and our SEO.

SOLUTION

How did you select this vendor and what were the deciding factors?

Clutch reviews and referrals said they did great work.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our engagement with WebFX started off with a series of discovery calls in order really get a feel for our goals. Once a gameplan was drafted by them, they worked with us on revising it. Once we have approved that they went in and implemented their strategies and campaigns across multiple channels.

How many people from the vendor's team worked with you, and what were their positions?

We have an account manager, and depending on the task we needed complete we would occasionally work with a rep from that team (web design, technical team, integrations team, etc).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen great improvements in our platform. We have added over 100 keywords to the top 10 pages and are seeing great return from our PPC leads.

Describe their project management style, including communication tools and timeliness.

We handle everything through our account manager Cheyenne. She is phenomenal. She will email us, as well as update our management software with anything we may need. The time frame was shaky at first ,however once our scheduling got ironed out we have had no complaints.

What did you find most impressive or unique about this company?

Our account manager. We've never had an account manager who has cared and showed more devotion than Cheyenne.

Are there any areas for improvement or something they could have done differently?

It has since been corrected, but the only complaint we have ever had is that work got so booked we were sometimes left waiting.

BACKGROUND

Please describe your company and your position there.

Coupling a deep understanding of the dynamics of marrying a shipment to qualified providers with the complexity of moving freight throughout the NAFTA trade lanes, we have our origins in the trucking industry. I am the Sales and Marketing Coordinator there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We hired them to grow our SEO and PPC team and expand our reach in both arenas. Our main goals were brand awareness and lead generation.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was not a part of the team when they were chosen.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They have helped us with backlinks, GoogleAds campaigns, website content buildout, graphics buildouts, long and short form content, keyword analysis, CRO, and much more.

How many people from the vendor's team worked with you, and what were their positions?

I have worked primarily with Cheyenne (Internet Marketing Analyst) so far, but I've met with a few other members of the team including a CRO team member and an Implementations team member who were both great!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our overall website traffic is up 26.9% year over year as of Dec. 2021.

Describe their project management style, including communication tools and timeliness.

Cheyenne is always prompt and specific when describing their upcoming SEO and PPC Optimizations.

What did you find most impressive or unique about this company?

Cheyenne has been able to tackle anything we throw at her team's way, and she always does so in a timely manner and with a smile.

Are there any areas for improvement or something they could have done differently?

None I can think of!