Web Labs Ltd.

BACKGROUND

Please describe your company and your position there.

We provide digital menus to restaurants and hotels worldwide. I'm senior account manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Labs Ltd., and what were your goals?

We had a startup idea for digital menu service, so we hired Web Labs to build a project from the scratch.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of co-founders has already developed another project with Web Labs earlier.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed web based service with 2 backend application and 1 front-end application. Software is hosted on Microsoft Azure servers in Germany. First they have helped us to create product structure, than they have created design. After approval of design they have started with programming. In spring 2019 MVP was finished and we launched the project. From then we are constantly developing and upgrading the service.

How many people from the vendor's team worked with you, and what were their positions?

There are 5 persons in the team: project manager, two backend senior developers, front-end developer and designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Even our MVP was technically ahead of competition. This helped us to became absolute leader in this niche with near 1000 restaurants in our database and we close a deals with companies Coca-Cola, Heineken and Carlsberg.

Describe their project management style, including communication tools and timeliness.

We have direct day to day communication, since we are in the same building. For project management and communication they are using Jira, Confluence and Slack.

What did you find most impressive or unique about this company?

We are most impressed by flexibility and scalability of the software. Due to contracts with big companies, expansion of our network was huge in some months with very tight deadlines. With their support and work on simplifying onboarding process, we accomplished everything with ease.

Are there any areas for improvement or something they could have done differently?

Sometimes their developer was to eager to find technically the best solution, but we don't have time for that so we need to speed them up.