Veta Virtual is a human-centred operations partner providing Canada and United States clients with specialized Remote Talent placements, Workflow Engineering, and Virtual Front Desk support, perfect for growing businesses that need reliable, scalable support without the overhead of traditional hiring. We operate as a structured extension of your organization, supporting daily operations, protecting revenue-critical conversations, and creating consistent workflows that scale with your business.
Role-based professionals embedded into your operations
We handle recruiting, vetting, onboarding, and continuous performance support
No internal hiring, payroll, or training lift required from your team
Flexible fractional or full-time capacity as your business evolves
Extend your team with reliable, integrated support without the delays and administrative burden of traditional hiring.
2. Workflow Engineering & Operational Support
Workflow design and process optimization
Automation and systems integration
Reporting, structure, and operational streamlining
Scalable systems that improve efficiency and reduce operational friction
3. Dedicated Virtual Front Desk
A team of Engagement Specialists assigned to your account (not a rotating agent pool)
Consistent, brand-aligned call handling and intake
Seamless routing, messaging, caller support, and reception coverage
Ongoing familiarity with your workflows, terminology, and client expectations
Over time, your assigned team becomes more efficient, accurate, and aligned with your organization, delivering a consistent caller experience that feels truly in-house.
Min project size
$1,000+
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Toronto, Canada
Year founded
Founded 2020
1 Locations
Toronto , Canada
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
Undisclosed
Rating for cost
4.9
/5
What Clients Have Said
Veta Virtual is noted for its competitive pricing and value, fitting various budgets. Clients report satisfaction with the quality of service, responsiveness, and effective communication, but some mentioned affordability concerns as business conditions changed.
Clients praise Veta Virtual for their responsiveness and attentiveness. The team is quick to implement feedback and make necessary adjustments, ensuring client satisfaction and effective service delivery.
Room for Multilingual Expansion
While Veta Virtual's services are highly regarded, some clients express interest in expanding their multilingual capabilities to include languages like French and Chinese, indicating potential areas for growth.
Valued Addition to Business Operations
Clients view Veta Virtual as a valuable addition to their operations, providing essential support in call management and administrative tasks. Their services enhance client satisfaction and business performance.
Effective Lead Management and Conversion
Veta Virtual's lead management services are effective in capturing and converting leads into customers. Their approach is strategic and contributes to business growth and client satisfaction.
Proven Track Record with Law Firms
Veta Virtual has a strong track record of working with law firms, offering services that include call handling, scheduling, and client communication. Their experience in the legal sector is a key strength.
Effective Call Handling and Scheduling
Veta Virtual significantly reduces missed calls and efficiently manages scheduling, enabling clients to focus on core tasks. Their reliable and organized approach ensures high-quality first contact and smooth client interactions.
"They are very easy to work with, they go above and beyond to help us with other tools to make work easier."
Jan 5, 2022
Managing Partner, Estate Planning Law Firm
Anonymous
Verified
Legal
Walnut Creek, California
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist provides call center services for an estate planning law firm. They handle the client's voice services from 8 AM to 5 PM Pacific time.
So far, the team receives amazing feedback from the end clients. Veta Virtual Receptionist goes above and beyond that impresses the client, making their work easier as they continue to collaborate.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Managing Partner of Estate Planning Law Firm
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
We receive calls throughout the day that we were unable to answer with a live person. We needed a service that could capture those calls and log them for us during and after business hours.
SOLUTION
How did you select this vendor and what were the deciding factors?
Working with Veta Virtual, we completed a trial period and were very impressed with their service. Immediate responses to questions and training the dedicated answering team was so easy.
Describe the project in detail and walk through their service package, including any calling tools used.
They provide receptionist coverage from 8 am to 5 pm Pacific Time. They receive and return calls, providing a call summary after each call. They use Vonage and connect with our Clio platform to add new clients in the system.
Who did you work with and what was the feedback process like?
We work with Andy Fang and his team of 3-4 dedicated members who answer calls for our firm. We check in as needed.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Many more happy clients and phone calls are coming through more often. Great feedback.
Describe their project management style, including communication tools and timeliness.
Very quick responses and feedback.
What did you find most impressive or unique about this company?
They are very easy to work with, they go above and beyond to help us with other tools to make work easier.
Are there any areas for improvement or something they could have done differently?
Nothing recently, initial ramp up needed coaching but was expected.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Staff Augmentation for Investment Fund Company
IT Staff Augmentation
$10,000 to $49,999
Jan. - Dec. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Veta Virtual Receptionist's flexible support helped us bridge the gaps in our workforce."
Dec 29, 2021
Founder, DoubleDash Ventures
Anonymous
Verified
Business services
Toronto, Ontario
1-10 Employees
Online Review
Verified
An investment fund company partnered with Veta Virtual Receptionist for staff augmentation. The team provided three virtual assistants for business portfolios and various business software tools orientation.
Veta Virtual Receptionist impressively helped maintain staff onboarding velocity and manage sales pipelines. The assistants quickly adapted to the company processes, despite working remotely. Overall, the founder was hands-on throughout the engagement as they took ownership of the project.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the co-owner of an investment fund that specializes in the acquisition of mature businesses.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist?
We needed to find flexible staffing support to the growth of our portfolio companies.
SOLUTION
How did you select this agency and what were the deciding factors?
We typically hire directly from Linkedin and Indeed but given the hiring landscape, it has been extremely difficult to source the right candidates. Veta Virtual Receptionist's flexible support helped us bridge the gaps in our workforce.
Describe the project in detail and walk through the stages of the project.
They provided three VAs to assist two of our portfolio companies. We onboarded the VA and worked with Veta Virtual to set up the VAs with all the required tools and software to aid our businesses,
Describe the recruitment process in detail.
We first discussed the required skillsets with the Veta Virtual team and then provided them with our standard interview questions to help source and qualify the candidates.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
With their support, we were able to maintain our staff onboarding velocity and manage our sales pipeline.
How effective was the workflow between your team and theirs?
Although the VAs were remote, they were quickly able to adapt to our portfolio companies processes.
What did you find most impressive or unique about this company?
The founder was extremely hands-on and provided a high degree of ownership in helping us onboard the VAs into our workforce.
Are there any areas for improvement or something they could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Dispute Resolution Company
Call Center Services
Less than $10,000
Aug. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I love the quick turn-around between incoming calls and the emails with call summaries."
Dec 17, 2021
Principal, Bicknell Mediation
Jeanette Bicknell
Verified
Other industries
Toronto, Ontario
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist provided call center services for a dispute resolution company. The team handles all calls, from answering to reaching prospects during business hours and some business matters.
Veta Virtual Receptionist has been promptly answering and making outgoing calls in an amenable and efficient manner. The team instantly provides a detailed summary for each call and coordinates scripts through email. Overall, their quick turnaround times make them a valuable partner.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the principal of a small consulting and dispute resolution company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
I am often too busy to answer the phone, and I wanted callers to be able to reach a live person during business hours. I also sometimes need someone to make outgoing calls for me.
SOLUTION
How did you select this vendor and what were the deciding factors?
I chose Veta Virtual because of Andy's commitment to client service. I knew I could trust his team to do a good job with my clients and prospects.
Describe the project in detail and walk through their service package, including any calling tools used.
n/a
Who did you work with and what was the feedback process like?
n/a
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Calls are answered promptly and I get a detailed summary right after each call. When I've asked Veta Virtual to make outgoing calls, they have followed my instructions and have been extremely efficient.
Describe their project management style, including communication tools and timeliness.
I can change my call script anytime by simply sending an email request.
What did you find most impressive or unique about this company?
I love the very quick turn-around between incoming calls and the emails with call summaries. It means I can reach out to potential clients at my soonest convenience.
Are there any areas for improvement or something they could have done differently?
n/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Excellent"
Schedule
5.0
On time / deadlines
"Extremely simple - I just forward by phone and they do the rest"
Cost
5.0
Value / within estimates
"Very reasonable"
Willing to Refer
5.0
NPS
Executive Assistance for Financial Accounting Advisory Firm
Business Consulting
Less than $10,000
May 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have effectively freed up managing director to do more value-added work."
Veta Virtual Receptionist works as a financial accounting advisory firm's executive assistant. They handle inbound emails and scheduling requests that handles their contract prep support.
Veta Virtual Receptionist has considerably improved the client's interactions. They have also effectively freed up the client's time to do other administrative tasks. Moreover, they've effectively managed their calendar well. They have a commendable skill of adapting to situations and transitions.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m the managing partner for a financial accounting advisory practice
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist?
We hired Vets Virtual to act as executive assistant to the managing partner. They handled inbound email and scheduling requests as well as some contract prep support
SOLUTION
How did you select this firm and what were the deciding factors?
This firm was a referral from a business networking group
Describe the project in detail and walk through their service package.
See above
How many resources from the vendor's team worked with you, and what were their positions?
One
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
Assistant improved client interactions considerably. They have effectively freed up managing director to do more value-added work. Effectively managed calendar
How effective was the workflow between your team and theirs?
Excellent.
What did you find most impressive or unique about this company?
Quick adaptability to situation. Quickly and effectively managed transition
Are there any areas for improvement or something they could have done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Flawless execution"
Schedule
5.0
On time / deadlines
"Excellent and quick response"
Cost
5.0
Value / within estimates
"Cost effective"
Willing to Refer
5.0
NPS
Virtual Receptionist Services for Retail Store
Call Center Services
$50,000 to $199,999
Mar. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We have not had an instance when they did not pick up our calls."
Aug 8, 2021
Owner, Y.S. One
Howard Lau
Retail
Toronto, Ontario
1-10 Employees
Online Review
Veta Virtual Receptionist has been providing reception services for a clothing retail store. They also provide detail summarizing the nature of each call.
Veta Virtual Receptionist has boosted the company's sales by 300% since May 2021. They have extensively saved time for their operations, as well. They have also been extremely responsive. In fact, the client mentioned that they always made sure to answer all of their calls.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner and founder of my clothing store. We sell an assortment of the trendiest brands in Asia in Toronto.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
We receive new calls and new leads constantly throughout the day and Veta Virtual Receptionist. Also we needed help finding new hires, booking miscellaneous appointments and setting up meetings with new clients.
SOLUTION
How did you select this vendor and what were the deciding factors?
We found this vendor had amazing reviews on Clutch and noted other business owners like myself had a very good experience with Veta.
Describe the project in detail and walk through their service package, including any calling tools used.
They provide very detailed call answering that results in a detailed email summarizing the nature of each call. They also directly help me set up meetings with clients.
Who did you work with and what was the feedback process like?
We have a specific account manager at Veta and we provide direct feedback on a monthly basis.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Since we have used Veta, our sales have increased by 300% since May 2021. I've have saved an unmeasurable amount of time answering calls and it allowed me to focus on stocking my store with the best inventory and also not be interrupted when meeting with clients.
Describe their project management style, including communication tools and timeliness.
Our personal account manager is extremely responsive mainly to my method of communication; direct phone calls. We have not had an instance when they did not pick up our calls.
What did you find most impressive or unique about this company?
The commitment of the account manager we work with that again is very responsive. It is a really unique service that saves a lot of admin time. Also their trial period was very helpful in allowing me to get accustomed to their services without paying. I personally love the email summary of calls that were made as it allows me to search specific conversations afterwards as well.
Are there any areas for improvement or something they could have done differently?
I have not experienced any bad services thus far.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Business Services for Software Development Company
Business Consulting
$10,000 to $49,999
May - Sep. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The dedication and hard work from Veta Virtual Receptionist have been impressive."
Aug 8, 2021
Software Developer & Architect, BronsConsulting
Nick Brons
Verified
Other industries
Vancouver, British Columbia
1-10 Employees
Online Review
Verified
A software development company hired Veta Virtual Receptionist to provide business services. The team is tasked with assisting the client's booking appointments.
Thanks to Veta Virtual Receptionist's engagement, they have worked hard to provide quality services. They have managed the project development effectively to exceed the client's business goals. The team has been versatile, responsive, and driven throughout the workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Software developer and architect
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals?
Books appointments for my software development agency
SOLUTION
How did you select Veta Virtual Receptionist and what were the deciding factors?
Owner is passionate about his company and cares personally about their clients results. Friend said that they focussed on quality of service.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
They helped manage clients contacts, giving my company more time and energy to focus on our core business.
How many people from the Veta Virtual Receptionist team worked with you, and what were their positions?
1 - Andy Fang - CEO
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Service was excellent and friendly. Was able to focus on my core business while not having to worry about managing my appointments or calls.
Describe their project management style, including communication tools and timeliness.
Style was direct and flexible. Andy did a great job of setting things up for us, and ensuring that we'd get the most out of their services. Communicated via Slack and phone, worked well and was always available.
What did you find most impressive or unique about this company?
The dedication and hard work from Veta Virtual Receptionist have been impressive.
Are there any areas for improvement or something they could have done differently?
Not for now.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Less than $10,000
Apr. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They always behave professionally and are very affordable."
Aug 6, 2021
Case Management Supervisor, Infinity Law Group
Chris Miller
Verified
Legal
Lafayette, California
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist is providing call center services for a law firm. The team is responsible for answering calls from third-party clients, taking notes, and more.
Veta Virtual Receptionist has shown excellent performance, gaining and retaining more third-party clients for the firm. Their communication is clear and straightforward, and they are cost-effective.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Case Management Supervisor for Infinity Law Group
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
We hired Veta Virtual to be an answering service for our law firm's calls.
SOLUTION
How did you select this vendor and what were the deciding factors?
They were extremely knowledgeable, kind, and hard working.
Describe the project in detail and walk through their service package, including any calling tools used.
They answer calls from our clients, adjusters, and opposing counsels, and transfer calls, take notes, and messages.
Who did you work with and what was the feedback process like?
Andy Fang- Excellent process.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We are undoubtedly retaining and gaining more clients as a result of Veta Virtual.
Describe their project management style, including communication tools and timeliness.
Clear and concise communication, no hidden fees.
What did you find most impressive or unique about this company?
They always behave professionally and are very affordable.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Assistant Services for Brokerage Firm
Call Center Services
Less than $10,000
June - July 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Veta Virtual is a pleasure to work with."
Aug 6, 2021
Operations Lead, Real Estate Brokerage
Anonymous
Real estate
Toronto, Ontario
1-10 Employees
Online Review
Veta Virtual Receptionist received calls during business hours, capturing potential sales leads for a brokerage firm. The team wrote a script, took down client data, and scheduled appointments.
Thanks to Veta Virtual Receptionist, the firm garnered more clients. They helped the client gain a list of leads to fill up on and saved time by answering general questions. They were complimented for being fantastic. Customers can expect a helpful and responsive partner.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I help my dad run his real estate brokerage on the operations side and Veta Virtual was very helpful to the brokerage in taking inbound leads and daily calls.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
We receive calls all day and having multiple responsibilities, I wanted to outsource the task of receiving calls to make time for other tasks. Veta Virtual helps take calls during business hours and our goal was to improve our customer service and capture potential leads.
SOLUTION
How did you select this vendor and what were the deciding factors?
I researched virtual receptionist services online and chose this vendor based on their affordable price.
Describe the project in detail and walk through their service package, including any calling tools used.
They provide receptionist services from 9 am to 5 pm on weekdays and 24-hour coverage on weekends. We worked together to come up with a solid script and when taking a call, they find out who's calling and why before taking down their contact info. If the caller is a potential lead, they schedule an appointment and I review them before passing them off to the real estate agents.
Who did you work with and what was the feedback process like?
We worked with the founder, Andy, who oversees the entire call team, to onboard. All calls are recorded for QA purposes and I review their performance with Andy weekly.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We've gotten more clients than ever thanks to their call services. When I get to work, I have a list of leads to follow up on and they save us time by answering any general questions. Their customer support is fantastic.
Describe their project management style, including communication tools and timeliness.
Outside of our weekly meetings, they're very helpful and responsive whenever I have a question.
What did you find most impressive or unique about this company?
Veta Virtual is a pleasure to work with, not only did they provide improvements to our call script but also knew how to answer questions outside of the expected.
Are there any areas for improvement or something they could have done differently?
Nothing I can think of!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Human Resource for Career Coaching Business
HR Consulting
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very patient and accommodating with our asks."
Jul 20, 2021
Co-Founder, CareerSpark Consulting Services
Anonymous
Other industries
Toronto, Ontario
11-50 Employees
Online Review
Veta Virtual Receptionist has provided human resource services for a career coaching business. They have supported the internal team in their customer service management through virtual receptionists.
Thanks to Veta Virtual Receptionist's engagement, the client's work operations have run smoothly with fewer issues. Their reliability and expertise in the industry have ensured the project's success. They are professional, communication, and collaborative.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m one of the cofounders of a career coaching and resume building consulting service for university students and new grads. We mainly focus on career coaching for investment banking, private equity and general finance/business sectors.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist?
Our company was growing quickly and servicing different volumes of consulting/career requests on a seasonal basis.
SOLUTION
How did you select Veta Virtual Receptionist and what were the deciding factors?
We liked Veta Virtual for the platform’s flexibility with pricing; we can leverage its services more during peak busy seasons. We also liked the reviews and conducted some word of mouth research.
Describe the project in detail and walk through their service package.
They allowed us to book different types of plans to use their virtual receptionists to answer calls, questions and direct traffic. This helped our team out a lot with customer service management.
How many resources from the Veta Virtual Receptionist team worked with you, and what were their positions?
We opted for the Veta 250 plan and around 3-5 virtual receptionists rotated to help our team on an as-needed basis.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
We definitely felt that our operations ran smoother - less friction with customers and we could really trust that the Veta team knew what they were doing.
How effective was the workflow between your team and theirs?
We never had any issues - felt that the two teams worked well together. They are very patient and accommodating with our asks.
What did you find most impressive or unique about this company?
I liked that it was founder-built. Andy really listened to our pain points and his staff were super professional. We liked that they employed native speakers who truly understood and communicated with our customers’ needs.
Are there any areas for improvement or something they could have done differently?
I think they can definitely focus on growing faster as I can see this type of service will be very in demand.
RATINGS
5.0
"Fantastic team, service and expedience overall. Thank you Andy for helping our business grow!"
Quality
5.0
Service & Deliverables
"The work quality was very superior, professional, and all of our requests were met in a timely manner."
Schedule
5.0
On time / deadlines
"They were accommodative to our preferences and flexible with our busy/peak seasons. The founder was very hands-on and made sure that things were okay."
Cost
5.0
Value / within estimates
"It was reasonable, and on the lower end of similar services that we were looking at."
Willing to Refer
5.0
NPS
"Very likely, especially if you run a fast-growing SME where resources and time can be better spent than dealing with customers.
Receptionist Services for Multidisciplinary Law Practice
Call Center Services
Confidential
July 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their attention to detail, responsiveness, professionalism with clients, the proper attitude is most impressive."
Jul 12, 2021
Managing Partner, The Cohen Firm
Isaac Cohen
Verified
Legal
Irvine, California
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist is providing a range of call center services for a multi-disciplinary law firm practice. The team is responsible for taking calls, and catering to inquiries.
The team has been off to a good start, showing professionalism, enthusiasm, and eagerness in their project execution. They've successfully completed all required tasks leading to work completion.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
The Cohen Firm is a multi-disciplinary law firm headquartered in Orange County, California, tailored to meet the needs of members of employer-based legal benefit plans, offering services primarily in the areas of Estate Planning, Real Estate, Immigration, and Debtor Protection.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
Administration of inbound calls, appointment setting and outbound follow up calls.
SOLUTION
How did you select this vendor and what were the deciding factors?
We selected Veta Virtual after a comprehensive interview and consultation with Veta Virtual's CEO, Andy Fang.
Describe the project in detail and walk through their service package, including any calling tools used.
N/A
Who did you work with and what was the feedback process like?
Great feedback and status updates from all Team members on client calls and queries, as well as questions when unclear on company processes or procedures in a particular case.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We're off to a great start with Andy and the Team at Veta Virtual. Very professional, enthusiastic, and eager to take on a new challenge.
Describe their project management style, including communication tools and timeliness.
N/A
What did you find most impressive or unique about this company?
Their attention to detail, responsiveness, professionalism with clients, the proper attitude is most impressive..
Are there any areas for improvement or something they could have done differently?
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