Veta Virtual is a human-centred operations partner providing Canada and United States clients with specialized Remote Talent placements, Workflow Engineering, and Virtual Front Desk support, perfect for growing businesses that need reliable, scalable support without the overhead of traditional hiring. We operate as a structured extension of your organization, supporting daily operations, protecting revenue-critical conversations, and creating consistent workflows that scale with your business.
Role-based professionals embedded into your operations
We handle recruiting, vetting, onboarding, and continuous performance support
No internal hiring, payroll, or training lift required from your team
Flexible fractional or full-time capacity as your business evolves
Extend your team with reliable, integrated support without the delays and administrative burden of traditional hiring.
2. Workflow Engineering & Operational Support
Workflow design and process optimization
Automation and systems integration
Reporting, structure, and operational streamlining
Scalable systems that improve efficiency and reduce operational friction
3. Dedicated Virtual Front Desk
A team of Engagement Specialists assigned to your account (not a rotating agent pool)
Consistent, brand-aligned call handling and intake
Seamless routing, messaging, caller support, and reception coverage
Ongoing familiarity with your workflows, terminology, and client expectations
Over time, your assigned team becomes more efficient, accurate, and aligned with your organization, delivering a consistent caller experience that feels truly in-house.
Veta Virtual offers competitive pricing and good value for cost, with clients noting affordability and alignment with budgets. They provide flexible services, including call handling and appointment scheduling, which enhance client engagement without the need for in-house staff.
Many clients highlight the cost-effectiveness of Veta Virtual's services, which offer competitive pricing without compromising on quality. This makes them an attractive option for businesses seeking value for money in outsourced services.
Positive Client Feedback and Results
The company consistently receives positive feedback from clients, with measurable outcomes such as increased business efficiency, higher client engagement, and improved customer service. Their services contribute to client growth and operational success.
Scalability and Flexibility
Veta Virtual offers scalable and flexible service packages that cater to various client needs, making them a valuable partner for businesses looking to expand or streamline operations. Their ability to adapt quickly to client requirements is highly valued.
Professional and Personable Service
Veta Virtual is praised for their professional and personable service, with team members taking a genuine interest in client success. Their attention to detail and commitment to providing a tailored experience stand out, enhancing the client relationship.
Reliable Call Management
Veta Virtual consistently delivers reliable call management services, ensuring calls are answered promptly, messages are relayed accurately, and client inquiries are handled efficiently. Their services improve client communication and reduce missed calls, leading to increased client satisfaction.
Areas for Improvement: Bilingual Services
While clients are generally satisfied, some suggest the addition of bilingual receptionists, particularly in languages like French and Chinese, to better serve diverse client bases and enhance the inclusivity of their services.
A law firm hired Veta Virtual for call center services. The team managed the client's incoming calls and made a few outbound calls.
Veta Virtual's call management services were consistent and effective. The team demonstrated impressive responsiveness throughout the engagement. Their ability to deliver on time was vital to the project's success. The partners communicated via email and phone calls.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of a law firm.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Veta Virtual?
We needed help with call management.
SOLUTION
What was the scope of their involvement?
Veta Virtual handled our call management's day-to-day operations. The team managed our incoming calls primarily, and they also made a few outbound calls.
What is the team composition?
We worked with an unknown number of teammates from Veta Virtual.
How did you come to work with Veta Virtual?
We chose Veta Virtual for their price point, responsiveness, and scalability.
What is the status of this engagement?
We started working with Veta Virtual in September 2025, and our engagement ended in September 2025.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Veta Virtual's daily call volume based on answer rate and related information to the firm was consistent.
How did Veta Virtual perform from a project management standpoint?
We communicated with Veta Virtual via email and phone.
What did you find most impressive about them?
Veta Virtual's responsiveness was impressive.
Are there any areas they could improve?
There was nothing Veta Virtual could have done better or differently during the project.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Call Center Services for Law Firm
Call Center Services
Confidential
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're very easy to work with and extremely professional."
Sep 18, 2025
Office Manager, Lake Munro LLC
Anonymous
Verified
Legal
St. Louis, Missouri
11-50 Employees
Online Review
Verified
Veta Virtual provides ongoing call center services for a law firm. The team answers customer calls, takes messages, and screens out marketing calls.
The client is pleased with Veta Virtual's services. The team has been extremely thorough in managing the client's accounts. Moreover, they take the time to fully understand the business and are always quick to respond to queries and concerns. Overall, their customer service has been top-notch.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Lake Munro, LLC
Describe what your company does in a single sentence.
Our company is a Legal Firm.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Take the burden of answering phone calls off our paralegals.
Screen out the marketing calls.
Ensure we don't miss any customer calls.
SOLUTION
How did you find Veta Virtual?
Online Search
Why did you select Veta Virtual over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from Veta Virtual were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We don't have a project. This is n/a. We simply use Veta Virtual as a receptionist that answers our phone calls and takes messages.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We have always received prompt responses from Veta Virtual. They're very easy to work with and extremely professional.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They have been extremely thorough in setting up our account, managing it, checking in with us and making clients feel heard.
What was your primary form of communication with Veta Virtual?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their willingness to learn all about our company and provide the same level of service we would provide to our customers.
Are there any areas for improvement or something Veta Virtual could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Assistance Services for Law Firm
Call Center ServicesCustomer Service Outsourcing
Answering servicesPhone Support ServicesInbound appointment schedulingVirtual receptionist
Confidential
May 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was impressed with their personalized attention."
Aug 26, 2025
Executive, Sarah M. Timmers, Esquire
Anonymous
Verified
Legal
North Atlanta, Georgia
1-10 Employees
Online Review
Verified
Veta Virtual provides virtual assistant services for a law firm. The team handles telephone calls, appointment scheduling, and bill collection.
Veta Virtual's services have been met with positive acclaim. The team answers calls professionally and manages scheduling and billing without any gaps. Veta Virtual's project management is exceptional, and their attention to detail is second to none. They communicate via email and a messaging app.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Sarah M. Timmers, Esquire
Describe what your company does in a single sentence.
Solo law firm specializing in consumer protection.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Client communications.
SOLUTION
How did you find Veta Virtual?
Referral
Why did you select Veta Virtual over others?
Referred to me
How many teammates from Veta Virtual were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I am a solo attorney with a legal assistant. My legal assistant of several years left my small firm to work at a bigger firm and I needed someone IMMEDIATELY to assist with telephone calls, appointment scheduling and bill collecting.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
My clients or consultations never had any idea that I was using a virtual service. Telephone calls were answered professionally and scheduling and billing continued without any gaps.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project Management was exceptional, kind, caring and devoted indivdual attention to my firm's needs when we needed it.
What was your primary form of communication with Veta Virtual?
Email or Messaging App
What did you find most impressive or unique about this company?
I was impressed with their personalized attention.
Are there any areas for improvement or something Veta Virtual could have done differently?
None that I know of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center & Customer Service Outsourcing for Software Co
Call Center ServicesCustomer Service Outsourcing
Phone Support Services
Confidential
Oct. 2023 - Feb. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They were very responsive and proactive to our needs."
Feb 26, 2025
Customer Success Manager, Software Company
Anonymous
Verified
Other industries
Toronto, Ontario
11-50 Employees
Online Review
Verified
Veta Virtual provided call center services for a software company. The team answered sales and support calls and transferred them to the client's technical or sales team or created follow-up tickets.
Thanks to Veta Virtual's efforts, the client was able to grow and scale their company without requiring additional resources. The team was detail-oriented and followed directions with ease. Veta Virtual was responsive and proactive in addressing needs, communicating via email and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Success Manager of a software company.
Describe what your company does in a single sentence.
School administration software
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Triage calls
Save time on our technical support team
SOLUTION
How did you find Veta Virtual?
Online Search
Why did you select Veta Virtual over others?
High ratings
Close to my geographic location
Great culture fit
Company values aligned
How many teammates from Veta Virtual were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answered sales and support calls to either transfer to technical support/sales, or create ticket for email or follow up call resolution.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Growth/scaling of company without requiring additional resources.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very responsive and proactive to our needs.
What was your primary form of communication with Veta Virtual?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Detail oriented and followed directions with ease.
Are there any areas for improvement or something Veta Virtual could have done differently?
"I was extremely happy with Veta Virtual's delivery."
Nov 27, 2024
Managing Partner, Ruppert Law Firm LLC
Sean Ruppert
Verified
Legal
Pittsburgh, Pennsylvania
1-10 Employees
Online Review
Verified
Veta Virtual provided call center services for a law firm. They answered incoming phone calls from existing clients and scheduled consultations for potential clients through both inbound and outbound calling.
Veta Virtual handled the client's overflowing inbound calling and made outbound calls to leads, helping the client scale their business up. The team followed the client's procedures to a T and was easy to work with. Veta Virtual's team was knowledgeable, friendly, and responsive throughout.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Managing Partner of Ruppert Law Firm LLC
Describe what your company does in a single sentence.
We are a law firm focusing on family law issues, primarily divorce, custody, and support.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Capture more potential clients
Provide better service to current clients
SOLUTION
How did you find Veta Virtual?
Online Search
Why did you select Veta Virtual over others?
Pricing fit our budget
Great culture fit
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Veta answered incoming phone calls from existing clients, as well as scheduling consultations for potential clients through both inbound and outbound calling.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Veta did a great job handling our overflowing inbound calling, as well as making outbound calls to leads. They followed our procedures well, and we very easy to work with. Veta made scaling my business up possible for an affordable price.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
I was extremely happy with Veta Virtual's delivery. Easy to work with, and able to make adjustments quickly at our request.
What was your primary form of communication with Veta Virtual?
Email or Messaging App
What did you find most impressive or unique about this company?
Veta's team was knowledgable, friendly, and responsive.
Are there any areas for improvement or something Veta Virtual could have done differently?
No notes, great company and great service!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Had a great experience with this service. Would not hesitate to recommend to others, or to re-hire if needed in the future!
Call Center Services for Estate Planning Law Firm
Call Center Services
Confidential
Nov. 2020 - Nov. 2024
3.0
Quality
3.5
Schedule
3.0
Cost
3.5
Willing to Refer
3.0
"They are a dedicated team of customer service."
Nov 24, 2024
Attorney Owner, Sheila J Kelly Law Firm, LLC
Sheila Kelly
Legal
White Bear Lake, Minnesota
1-10 Employees
Online Review
Veta Virtual provides call center services for an estate planning law firm. The team answers calls, schedules appointments, and takes messages.
Veta Virtual has provided efficient and timely phone answering and correct appointment scheduling. The team communicates via email and messaging apps. Veta Virtual has a dedicated customer service team.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Attorney Owner of Sheila J Kelly Law Firm, LLC
Describe what your company does in a single sentence.
Estate Planning Legal Services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Answering Phone
Scheduling Appointments
SOLUTION
How did you find Veta Virtual?
Online Search
Why did you select Veta Virtual over others?
Pricing fit our budget
Good value for cost
How many teammates from Veta Virtual were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering phone, scheduling appointments and taking messages.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Efficient and timely phone answering. Efficient and correct appointment scheduling. Efficient and correct message taking
Describe their project management. Did they deliver items on time? How did they respond to your needs?
No project management
What was your primary form of communication with Veta Virtual?
Email or Messaging App
What did you find most impressive or unique about this company?
They are a dedicated team of customer service.
Are there any areas for improvement or something Veta Virtual could have done differently?
Better at ensuring the phones are answered, with few missed calls.
Better at rescheduling appointments.
RATINGS
3.0
Quality
3.5
Service & Deliverables
Schedule
3.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
3.0
NPS
"If all they need is calls being answered, then maybe
Call Answering Services for Legal Services Company
Call Center Services
Less than $10,000
Mar. - Sep. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"Their workers were thorough and responsible."
Oct 3, 2024
Manager, Poulson Law Offices
Anonymous
Legal
Cooperstown, New York
1-10 Employees
Online Review
A legal services company hired Veta Virtual to handle calls.
Veta Virtual’s work allowed the client to work without interruptions. The team took messages effectively and provided daily emails to report on the calls fielded. Overall, their resources were thorough and responsible, and the engagement was successful.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a manager at Poulson Law Offices
Describe what your company does in a single sentence.
Legal work
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Answer phone calls
SOLUTION
How did you find Veta Virtual?
Online Search
Why did you select Veta Virtual over others?
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Beta Virtual was very helpful in taking over the burden of answering the phone while we were without a full time secretary.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We were able to work without interruptions from phone calls.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Messages were taken by Veta Virtual, and emails were sent daily with the results of the calls fielded.
What was your primary form of communication with Veta Virtual?
Virtual Meeting
What did you find most impressive or unique about this company?
Their workers were thorough and responsible.
Are there any areas for improvement or something Veta Virtual could have done differently?
"Veta Virtual's responsiveness and adaptivity to client needs are most impressive."
Apr 30, 2024
Managing Lawyer, Family Law Firm
Anonymous
Verified
Legal
Toronto, Ontario
1-10 Employees
Online Review
Verified
Veta Virtual has been hired by a family law firm to provide reception services. The team has provided the reception services virtually.
Veta Virtual has successfully followed the client's complex intake process. The team has been highly responsive and adaptive to the client's needs. Veta Virtual has maintained communication through virtual meetings, email, and messaging apps.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Managing Lawyer of a family law firm
Describe what your company does in a single sentence.
We are a Family Law Firm.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Reception Services
SOLUTION
How did you find Veta Virtual?
Email from Veta
Why did you select Veta Virtual over others?
Pricing fit our budget
Great culture fit
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Veta provides virtual reception services.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They have followed our intake process which is complicated.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
yes. They are very responsive.
What was your primary form of communication with Veta Virtual?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company? Veta Virtual's responsiveness and adaptivity to client needs are most impressive.
Are there any areas for improvement or something Veta Virtual could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Answering & Forwarding for Criminal Defense Law Firm
Call Center ServicesCustomer Service Outsourcing
Answering servicesPhone Support ServicesInbound appointment scheduling
Less than $10,000
Jan. 2023 - Apr. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their employees take pride in their job, and it shows."
Apr 9, 2024
Owner, Law Office of Mark A. Velez
Mark Velez
Verified
Legal
Torrance, California
1-10 Employees
Online Review
Verified
A criminal defense law firm hired Veta Virtual to answer and forward phone calls and provide email summaries. The team assigned resources to handle these tasks and provide customer support services.
Veta Virtual never mIssed any phone calls, and their politeness was remarkable. The team met expectations, and the virtual system they set up worked perfectly. Their resources quickly addressed the client’s needs and requests. Overall, the partnership was highly successful.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Law Office of Mark A. Velez
Describe what your company does in a single sentence.
This company practices criminal defense law.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Knowledgeable people
Customer service orientated
Answering
SOLUTION
How did you find Veta Virtual?
Online Search
Why did you select Veta Virtual over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Veta Virtual were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Veta Virtual answered my business phones and forwarded calls, followed by with an email summary. The staff is great. They never missed a call; they were always polite, and I am very pleased with their service. Customer service was always helpful and easy to reach.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Number of calls answered
Minutes on the phone
Number of calls missed.
They never missed a call and were always polIte.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Setting up the virtual system was seamless and did not take much. Once in place, it worked perfect. Whenever I called for assistance, they were quick to help.
What was your primary form of communication with Veta Virtual?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Friendly employees, the owner is very nice, good culture. Their employees take pride in their job, and it shows. It was a pleasure working with their organization.
Are there any areas for improvement or something Veta Virtual could have done differently?
No area for improvement, they know exactly what they are doing.
RATINGS
5.0
"Great, could not have been a better experience."
Quality
5.0
Service & Deliverables
"Great quality."
Schedule
5.0
On time / deadlines
"The were always on time and never missed a deadline"
Cost
5.0
Value / within estimates
"Great value for any business."
Willing to Refer
5.0
NPS
"I highly recommend Veta Virtual. Great company that knows what they are doing.
Call Answering & Message Forwarding for Legal Services Firm
Call Center Services
Confidential
Dec. 2023 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was entirely satisfied with the quality of service."
Mar 1, 2024
President, Legal Services Company
Anonymous
Verified
Legal
Fort Lauderdale, Florida
1-10 Employees
Online Review
Verified
A legal services company hired Veta Virtual to answer incoming calls and earn a professional first impression from callers. The team also took and forwarded messages to the client.
Veta Virtual delivered great work and went above and beyond to meet the client’s requirements. Overall, the team’s services were of high quality and ensured the client’s satisfaction.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of a legal services company
Describe what your company does in a single sentence.
We represent clients in legal disputes and try cases.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Reduce need for one employee.
Project a professional first impression to callers.
SOLUTION
How did you find Veta Virtual?
Vendor contacted me.
Why did you select Veta Virtual over others?
Very personal service
Describe the scope of work in detail. Please include a summary of key deliverables.
Answer incoming calls and take and forward messages.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Service provided was as promised.
Contact Andy goes above and beyond to ensure customer satisfaction.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
See prior answer.
What was your primary form of communication with Veta Virtual?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
See prior answer.
Are there any areas for improvement or something Veta Virtual could have done differently?
No. I was entirely satisfied with the quality of service.
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