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We help business owners free up their time and increase revenue by handling their phone calls, emails, and other administrative tasks so they can focus on growing their business and other important tasks!

With our experienced team of agents, we offer all of the benefits of an in-house receptionist and assistant for a fraction of the price!

Min project size
$1,000+
Hourly rate
Undisclosed
Employees
10 - 49
Locations
Toronto, Canada
Year founded
Founded 2020

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate Undisclosed

Rating for cost 4.9 /5

What Clients Have Said

Veta Virtual offers competitive pricing and excellent value, with clients noting affordability and responsiveness. Specific costs were not detailed, but clients appreciated the service's scalability and effectiveness in call management, leading to increased client engagement and satisfaction.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 45 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Veta Virtual Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.9
Cost 4.9
Willing to Refer 5.0

Top Mentions

Review Highlights

Streamlined Operations and Efficiency

Several clients mention that Veta Virtual's services have enabled them to streamline their operations, reduce response times, and focus on core business activities, leading to improved efficiency and productivity.
Effective Project Management

Clients commend Veta Virtual for their proactive project management. They are noted for delivering services on time, maintaining open communication, and being able to quickly implement feedback and adjustments.
Room for Multilingual Expansion

While clients are generally satisfied, some suggest that offering multilingual services, such as French or Chinese, could further enhance Veta Virtual's offerings and meet diverse client needs.
Personalized Attention and Customization

Veta Virtual is praised for their personalized approach, taking time to understand each client's unique needs and providing customized solutions that align with their business goals.
High Client Satisfaction and Retention

Clients report high satisfaction with Veta Virtual's services, noting improvements in client retention and business growth. The company's ability to handle complex tasks efficiently is a key factor in maintaining client relationships.
Positive Customer Interaction

The team is recognized for providing excellent customer service, with clients noting the friendly, professional demeanor of Veta Virtual's staff. This has often led to increased client satisfaction and business growth.

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Veta Virtual Reviews

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Call Center Services
Confidential
Nov. 2020 - Nov. 2024

3.0

Quality: 3.5

Schedule: 3.0

Cost: 3.5

Willing to Refer: 3.0

"They are a dedicated team of customer service."

Nov 24, 2024

Attorney Owner, Sheila J Kelly Law Firm, LLC

Sheila Kelly

Legal
White Bear Lake, Minnesota
1-10 Employees
Online Review

Veta Virtual provides call center services for an estate planning law firm. The team answers calls, schedules appointments, and takes messages.

Veta Virtual has provided efficient and timely phone answering and correct appointment scheduling. The team communicates via email and messaging apps. Veta Virtual has a dedicated customer service team.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Attorney Owner of Sheila J Kelly Law Firm, LLC

Describe what your company does in a single sentence.

Estate Planning Legal Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Answering Phone
Scheduling Appointments

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Pricing fit our budget
Good value for cost

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering phone, scheduling appointments and taking messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Efficient and timely phone answering. Efficient and correct appointment scheduling. Efficient and correct message taking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No project management

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

They are a dedicated team of customer service.

Are there any areas for improvement or something Veta Virtual could have done differently?

Better at ensuring the phones are answered, with few missed calls.

Better at rescheduling appointments.

RATINGS

3.0

Call Center Services
Less than $10,000
Mar. - Sep. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Their workers were thorough and responsible."

Oct 3, 2024

Manager, Poulson Law Offices

Anonymous

Legal
Cooperstown, New York
1-10 Employees
Online Review

A legal services company hired Veta Virtual to handle calls.

Veta Virtual’s work allowed the client to work without interruptions. The team took messages effectively and provided daily emails to report on the calls fielded. Overall, their resources were thorough and responsible, and the engagement was successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a manager at Poulson Law Offices

Describe what your company does in a single sentence.

Legal work

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Answer phone calls

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Beta Virtual was very helpful in taking over the burden of answering the phone while we were without a full time secretary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to work without interruptions from phone calls.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Messages were taken by Veta Virtual, and emails were sent daily with the results of the calls fielded.

What was your primary form of communication with Veta Virtual?

Virtual Meeting

What did you find most impressive or unique about this company?

Their workers were thorough and responsible.

Are there any areas for improvement or something Veta Virtual could have done differently?

Perhaps have more pricing tiers.

RATINGS

5.0

Call Center Services
Less than $10,000
Sep. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Veta Virtual's responsiveness and adaptivity to client needs are most impressive."

Apr 30, 2024

Managing Lawyer, Family Law Firm

Anonymous

Legal
Toronto, Ontario
1-10 Employees
Online Review
Verified

Veta Virtual has been hired by a family law firm to provide reception services. The team has provided the reception services virtually.

Veta Virtual has successfully followed the client's complex intake process. The team has been highly responsive and adaptive to the client's needs. Veta Virtual has maintained communication through virtual meetings, email, and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Lawyer of a family law firm

Describe what your company does in a single sentence.

We are a Family Law Firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Reception Services

SOLUTION

How did you find Veta Virtual?

Email from Veta

Why did you select Veta Virtual over others?

Pricing fit our budget
Great culture fit
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta provides virtual reception services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They have followed our intake process which is complicated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes. They are very responsive.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?
Veta Virtual's responsiveness and adaptivity to client needs are most impressive.

Are there any areas for improvement or something Veta Virtual could have done differently?

No.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Less than $10,000
Jan. 2023 - Apr. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their employees take pride in their job, and it shows."

Apr 9, 2024

Owner, Law Office of Mark A. Velez

Mark Velez

Legal
Torrance, California
1-10 Employees
Online Review
Verified

A criminal defense law firm hired Veta Virtual to answer and forward phone calls and provide email summaries. The team assigned resources to handle these tasks and provide customer support services.

Veta Virtual never mIssed any phone calls, and their politeness was remarkable. The team met expectations, and the virtual system they set up worked perfectly. Their resources quickly addressed the client’s needs and requests. Overall, the partnership was highly successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Law Office of Mark A. Velez

Describe what your company does in a single sentence.

This company practices criminal defense law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Knowledgeable people
Customer service orientated
Answering

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta Virtual answered my business phones and forwarded calls, followed by with an email summary. The staff is great. They never missed a call; they were always polite, and I am very pleased with their service. Customer service was always helpful and easy to reach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of calls answered
Minutes on the phone
Number of calls missed.

They never missed a call and were always polIte.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Setting up the virtual system was seamless and did not take much. Once in place, it worked perfect. Whenever I called for assistance, they were quick to help.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Friendly employees, the owner is very nice, good culture. Their employees take pride in their job, and it shows. It was a pleasure working with their organization.

Are there any areas for improvement or something Veta Virtual could have done differently?

No area for improvement, they know exactly what they are doing.

RATINGS

5.0

"Great, could not have been a better experience."

Call Center Services
Confidential
Dec. 2023 - Feb. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was entirely satisfied with the quality of service."

Mar 1, 2024

President, Legal Services Company

Anonymous

Legal
Fort Lauderdale, Florida
1-10 Employees
Online Review
Verified

A legal services company hired Veta Virtual to answer incoming calls and earn a professional first impression from callers. The team also took and forwarded messages to the client.

Veta Virtual delivered great work and went above and beyond to meet the client’s requirements. Overall, the team’s services were of high quality and ensured the client’s satisfaction.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of a legal services company

Describe what your company does in a single sentence.

We represent clients in legal disputes and try cases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Reduce need for one employee.
Project a professional first impression to callers.

SOLUTION

How did you find Veta Virtual?

Vendor contacted me.

Why did you select Veta Virtual over others?

Very personal service

Describe the scope of work in detail. Please include a summary of key deliverables.

Answer incoming calls and take and forward messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service provided was as promised.
Contact Andy goes above and beyond to ensure customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

See prior answer.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

See prior answer.

Are there any areas for improvement or something Veta Virtual could have done differently?

No. I was entirely satisfied with the quality of service.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
$10,000 to $49,999
May 2023 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are on-time and professional."

Feb 29, 2024

Owner, Effortless Mortgage

Mia Zhang

Financial services
Canada
11-50 Employees
Online Review
Verified

Veta Virtual provided call center and sales services for a mortgage brokerage firm. They handled inquiries, took on sales calls, obtained client contact information, and collaborated with the internal team.

Veta Virtual's support increased conversion rates and reduced the leakage of information from inquiries. The team tailored their solutions to the client's specific problems, meeting expectations. They communicated through virtual meetings, email, and a messaging app and had an organized approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Effortless Mortgage

Describe what your company does in a single sentence.

Online mortgage brokerage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Handling sales calls
Triage questions from existing clients
Take msg and client info

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

High ratings
Pricing fit our budget
Great culture fit

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have outsourced our inbound calling service to VetaVirtual. Deliverables include:

successfully handling any incoming inquiries from new and existing clients
obtain client contact information and input them into a pre set form
collaborate with our internal agents to ensure seamless transfer of the inquires

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

time saved for our team
increased call conversion into leads
reduced inquiry leakage

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are on-time and professional. They were able to provide custom solutions based on our business model.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They have a well established system and are able to adapt to change request in short notice. Well trained staff.

Are there any areas for improvement or something Veta Virtual could have done differently?

We are fairly happy with their service

RATINGS

5.0

"We recommend their service."

Back Office Outsourcing Call Center Services Sales Outsourcing
Confidential
Mar. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have been great!"

Sep 13, 2023

Founder, RevFuel

Andrew Block

Other industries
Charleston, South Carolina
1-10 Employees
Online Review
Verified

Veta Virtual provides inbound customer service for a sales and marketing agency. The team supports the client in handling inbound calls from qualified leads and in managing booked meetings.

Veta Virtual responds to inbound requests within 10 minutes during business hours, meeting client expectations. They communicate with the client via email and a messaging app. Overall, the client is pleased with their work and project management skills.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of RevFuel

Describe what your company does in a single sentence.

We're a sales and marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Respond to inbound leads.
Qualified leads and booked meetings.

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from Veta Virtual were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta Virtual came in to handle our inbound calls from prospective customers. We had an influx of calls and could not handle the volume. We needed a team that could quickly handle requests and not miss anything. Which Veta has done an amazing job so far.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They are required to respond to every inbound request and respond within 10 minutes during business hours. Which they have done every time!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they have been great! Always on top of things.

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

Just that they stick to one person and I know who is working with us. Plus how quickly they ramped up and accustomed to our style.

Are there any areas for improvement or something Veta Virtual could have done differently?

Nope they are great!

RATINGS

5.0

Call Center Services
Confidential
Jan. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us."

Jun 13, 2023

Partner, Law Firm

Anonymous

Legal
British Columbia, Canada
1-10 Employees
Online Review
Verified

Veta Virtual provides virtual receptionist services to help address a law firm's reception needs.

Veta Virtual pleases the client with their services and the results they've delivered. Their team is very responsive, personable, and timely. They also facilitate an open dialogue regarding updates and the client's ongoing needs. Moreover, the service provider communicates via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Partner of a legal company

Describe what your company does in a single sentence.

Law firm focusing on specific practice areas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Finding solutions to assist with our reception needs.

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Close to my geographic location

Describe the scope of work in detail. Please include a summary of key deliverables.

Excellent reception coverage services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have been very pleased with the results and services provided.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We appreciate an open dialogue regarding ongoing needs and updates. Service is timely.

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate the open lines of communication and Andy is very responsive and personable.

Are there any areas for improvement or something Veta Virtual could have done differently?

We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us. This has been very helpful.

RATINGS

5.0

Call Center Services
Less than $10,000
Aug. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their customer service was excellent."

May 17, 2023

Executive, Finn Legal Group

Anonymous

Legal
Newport Beach, California
1-10 Employees
Online Review
Verified

Veta Virtual has provided call center services for a law firm. They answer telephones and provide warm transfers. The team is responsible for screening calls and taking messages.

Thanks to Veta Virtual's efforts, the client experiences relief from answering inbound calls as the team efficiently managed them. Communications have been frequent and prompt via email, facilitating an effective workflow. The project is delivered on time, and their customer service is excellent.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive at Finn Legal Group

Describe what your company does in a single sentence.

My company is a law firm that specializes in estate and business planning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Answer my telephones and provide warm transfers.

SOLUTION

How did you find Veta Virtual?

Referral

Why did you select Veta Virtual over others?

Pricing fit our budget

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Warm transfers, screening calls, and taking messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Not having to worry about answering inbound calls. All calls have been handled by veta virtual.

What was your primary form of communication with Veta Virtual?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes.

What did you find most impressive or unique about this company?

Their customer service was excellent. Hard to find these days

Are there any areas for improvement or something Veta Virtual could have done differently?

RATINGS

5.0

Call Center Services HR Consulting
Less than $10,000
June - Aug. 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Intakes were completed in full with enough detail to provide legal advice to potential clients."

Aug 11, 2022

President, Benchmark Legal Offices

Edward Woods

Legal
Hamilton, Ontario
1-10 Employees
Online Review
Verified

Veta Virtual is a virtual assistant for a paralegal firm, providing reception services, scheduled appointments, and final client intake forms.

Client intakes were completed and sent to management in a timely and detailed manner. Veta Virtual has a well-trained, friendly, professional team that keeps a simple and quick setup from start to finish.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

President: - Paralegal Firm providing legal services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual, and what were your goals??

Virtual assistant call centre services

SOLUTION

How did you select this vendor and what were the deciding factors?

was recommended in our CLIO Law management software

Describe the project in detail and walk through their service package, including any calling tools used.

They provide reception services, scheduled appointments and completed potential client intake forms for us to follow up on retaining legal matters

Who did you work with and what was the feedback process like?

Andy fang and several of their virtual assistants

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Client calls were. answered quickly, client intakes were completed and sent to our management portal. Intakes were completed in full with enough detail to provide legal advice to potential clients.

Describe their project management style, including communication tools and timeliness.

received communication by email from the assistant after each call in addition to the client intake form completed.

What did you find most impressive or unique about this company?

My company, Benchmark Legal Offices, have been using veta for the last couple of months and I must say it is an awesome service with amazing, well trained,always friendly, professional agents. Setup was simple and quick from start to finish, Andy had us up and running in a few hours. If you're looking for a virtual Assistant, I would highly recommend.

Are there any areas for improvement or something they could have done differently?

None. They did an amazing job

RATINGS

5.0

"If I could give 10 stars, I would."

Showing 31-40 of 58 Reviews

Locations (1)

318 Richmond ST W Toronto, Canada M5V 0B4

41 - 49

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Free Up Your Time And Grow Your Business!

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Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Veta Virtual Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Streamlined Operations and Efficiency

Effective Project Management

Room for Multilingual Expansion

Personalized Attention and Customization

High Client Satisfaction and Retention

Positive Customer Interaction

Reviews mentioning:

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