ValueLabs

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We needed ValueLabs for integrated services

What type of work does your internal staff avoid by using a back office service?

N/A

What challenge were you trying to address with the service provider?

Our goal was the use of their services.

SOLUTION

What was the scope of the service provider's involvement?

They provide technology services.

Could you describe the service provider's pricing structure and how they billed you?

This is confidential for the company.

How did you come to work with this service provider?

We found them by their services listed.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They provide great quality.

How much time, in hours, does this service provider save you each month?

They save us a favorable amount for the company.

How much money does this service provider save you each month?

They save us a good amount.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

ValueLabs improves the capacity of the company.

What are the service provider's strengths?

Their strength is their ability to increase the quality of our objectives.

How can the service provider improve?

They could provide more information.

How long has your company been working with this service provider?

2011 - Ongoing.

How much money do you spend annually with this service provider?

I prefer not to answer.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

Their service is very necessary.

What type of work does your internal staff avoid by using a back office service?

N/A.

What challenge were you trying to address with the service provider?

Our goal was to keep growing day by day.

SOLUTION

What was the scope of the service provider's involvement?

They provide legal and medical services.

Could you describe the service provider's pricing structure and how they billed you?

They charge $100 per hour.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

It is very successful.

How much time, in hours, does this service provider save you each month?

24 hours.

How much money does this service provider save you each month?

$20,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

My story is very successful.

What are the service provider's strengths?

They are helping encourage success and development.

How can the service provider improve?

There is nothing they need to improve.

How long has your company been working with this service provider?

2010 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We have grown very fast and can't keep up with the demand, so we needed some extra help.

What type of work does your internal staff avoid by using a back office service?

Now our staff can focus on the customer relations part of the business and less on the extras.

What challenge were you trying to address with the service provider?

Our goal was to ease the load on the employees so that our customer relations will be better and we can grow even more.

SOLUTION

What was the scope of the service provider's involvement?

They provide processing services, whether it is claims, medical, or just mainly whatever we need.

Could you describe the service provider's pricing structure and how they billed you?

It is based upon demand and how much they process.

How did you come to work with this service provider?

I was referred by a colleague.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They are the best there is for this work.

How much time, in hours, does this service provider save you each month?

At least 100.

How much money does this service provider save you each month?

$15,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I just think they are overall the best.

What are the service provider's strengths?

Everything they do is good.

How can the service provider improve?

There are no areas for improvement.

How long has your company been working with this service provider?

Dec. 2016 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.