Uvik Software

BACKGROUND

Introduce your business and what you do there.

I’m a senior account manager at a B2B and enterprise e-commerce partner that helps brands modernize and scale digital commerce through integration-heavy solutions, platform optimization, and managed services across leading e-commerce platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UVIK Software?

We were looking for a technology partner who could support our work without adding operational complexity.

SOLUTION

What was the scope of their involvement?

UVIK Software has handled the full end-to-end software development scope for this project — from discovery and solution design to implementation, testing, and release. Our team has translated business requirements into a clear technical roadmap, designed the architecture, and built the product features. 
We’ve delivered the complete working application (frontend + backend), integrated third-party services/APIs, ensured quality via QA and automated testing, and supported deployment and post-release stabilization.
Our main deliverables have included a documented requirements backlog, solution architecture, UI implementation, backend services/APIs, integrations, database setup, test suite and QA reports, CI/CD pipeline and deployment configuration, and technical documentation/knowledge transfer.

What is the team composition?

We’ve worked with 2–5 teammates from UVIK Software.

How did you come to work with UVIK Software?

We found them through an online search and a referral. We chose them because their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

How much have you invested with them?

We’ve spent an undisclosed amount.

What is the status of this engagement?

We started working with them in September 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen clear progress through predictable delivery and improved product stability. UVIK Software has shipped the agreed milestones on schedule, reduced the number of production issues after release, and improved overall performance and usability. As a result, our team has been able to onboard users faster, respond to changes more quickly, and maintain a stable release cadence with fewer regressions.
Although we haven’t tracked every KPI formally from day one, we’ve seen measurable progress across operations and the user onboarding flow. For example, we’ve reduced production escalations and urgent hotfixes by roughly 40% after stabilization (from ~10/month to ~6/month). Onboarding from the first login to “first value” has become faster by about two days (from ~5 days to ~3 days, ~40% improvement).
Moreover, key pages and APIs have become ~25–30% faster on average (e.g., typical API response has improved from ~700 ms to ~500 ms). Our release cadence has improved from ~2 releases/month to ~6 releases/month, with fewer regressions.
Some changes from UVIK Software have had the biggest impact on the improvements we’ve seen. 
For example, their stabilization and bug-fix sprints for critical flows have prioritized the highest-impact production issues and improved error handling and edge-case coverage in the most-used user journeys, which has directly reduced urgent hotfixes and escalations.
They’ve also optimized performance in the backend and database layer by optimizing slow API endpoints (query tuning, indexing, pagination/caching where needed) and reducing unnecessary calls, which has improved response times and overall app responsiveness.
Additionally, they’ve improved the onboarding flow (“first value” path) by simplifying the onboarding steps, clarifying UX copy/validation, and reducing friction in the initial setup, which has helped users reach the first successful action faster.
Moreover, they’ve made the release process more reliable (CI/CD + QA discipline) by strengthening the deployment pipeline and introducing consistent testing/regression checks, which has increased release frequency while reducing regressions.
Finally, they’ve added monitoring and faster troubleshooting by adding better logging/metrics and clearer error visibility, which has made it easier to detect issues early and resolve them faster.

How did UVIK Software perform from a project management standpoint?

UVIK Software’s project management has been organized and transparent. They’ve communicated clearly, worked in short iterations, and kept us aligned on priorities and timelines. Overall, they’ve delivered on time for the agreed milestones. When the scope has changed, they’ve proactively flagged impacts and re-planned with us rather than letting deadlines slip.

What did you find most impressive about them?

One of the most valuable aspects of the collaboration has been stability. The level of engagement and quality has remained consistent throughout the cooperation, which has helped us plan work more confidently.

Are there any areas they could improve?

Overall, the experience has been strong. If we had to point to one improvement, it would be more upfront alignment on scope and KPI tracking at the very start (clearer success metrics and baseline measurement). Once that has been in place, execution and delivery have been smooth.

BACKGROUND

Please describe your company and position.

I am the Data Analytics of data analytics company. 

Describe what your company does in a single sentence.

Analytics on data

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish?

• Developing Intelligent Chatbot for Enhancing Customer Service: We aimed to develop a robust chatbot system capable of handling a high volume of customer inquiries efficiently and providing personalized assistance
• Enhancing Customer Interactions: Implementing sentiment analysis to prioritize and escalate issues required Uvik's advanced AI and NLP development capabilities.
• Establishing a Scalable Backend: Given our need for secure and scalable infrastructure, Uvik's proficiency in Python and Flask was essential.
• Streamlining Customer Service Operations: We needed Uvik's expertise to create a sophisticated component for integrating with our existing systems and improving operational efficiency.

SOLUTION

How did you find UVIK Software?

Referral

Why did you select UVIK Software over others?

• Pricing fit our budget
• Referred to me

How many teammates from UVIK Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our intelligent chatbot project encompassed several critical phases. Initially, UVIK focused on the design and development of the chatbot system, tailored to handle customer inquiries and provide personalized assistance. This phase was followed by the seamless integration of the system with our existing infrastructure to ensure operational harmony. 

Comprehensive testing and iterative improvements were conducted, taking into account feedback to refine the system's functionalities. UVIK also developed and integrated sentiment analysis components to prioritize and escalate issues effectively. The project culminated in the smooth deployment of the system, complemented by detailed documentation and user training materials to ensure ease of use. 

Key deliverables included the complete chatbot system, a sentiment analysis module, and thorough system documentation and training materials, ensuring stakeholders were well-equipped to utilize the platform effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Efficiency in Customer Service: Response times cut by 60% due to automated assistance.
• Enhanced Customer Satisfaction: High user satisfaction rate at 90%, with a 50% increase in user engagement post-deployment.
• Operational Savings: Significant cost savings due to automation of routine inquiries.
• Scalability: The chatbot system handled increased volumes of customer inquiries during peak times without compromising performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uvik demonstrated excellent project management skills throughout the engagement. They adhered to timelines strictly, ensuring that all milestones were met without delays. Communication was clear and regular, which facilitated swift resolution of any issues that arose. Their team was highly responsive and always ready to accommodate our feedback and make necessary adjustments.

What was your primary form of communication with UVIK Software?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They took the time to understand our unique challenges and business goals, which ensured that the solutions they developed were perfectly tailored to our needs. Their ability to seamlessly integrate advanced AI and NLP technologies into our existing systems was exceptional. 

Additionally, Uvik's proactive problem-solving attitude and dedication to continuous improvement set them apart from other providers we've worked with. This combination of technical prowess and a client-focused approach made working with Uvik a standout experience,

Are there any areas for improvement or something UVIK Software could have done differently?

Uvik exceeded our expectations in many areas, but they could improve their initial setup process. A more streamlined and intuitive onboarding experience for users would be beneficial, ensuring that everyone can quickly get up to speed with the new system.

BACKGROUND

Please describe your company and position.

I am the Senior IT Project Management of Solopreneur

Describe what your company does in a single sentence.

Developing cutting-edge AI-driven applications and automation solutions, streamlining business operations and driving innovation across industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish?

• We hired UVIK to develop and implement an AI-powered chatbot

SOLUTION

How did you find UVIK Software?

Referral

Why did you select UVIK Software over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from UVIK Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Phase 1: AI Consulting Activities: gathering requirements, feasibility analysis, chatbot design & user journey mapping, roadmapping & resource estimation. 
• Phase 2: AI Chatbot Implementation Activities: data collection and training, chatbot development, testing and refinement, deployment and integration, training and documentation. 

Key Deliverables:

• Functional AI-powered chatbot 
• Detailed chatbot design document 
• Training materials for the team 
• Technical documentation”

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we implemented the AI chatbot developed by UVIK Software, we've observed significant improvements in several key areas:

• Positive user feedback about the chatbot's helpfulness and ease of use.
• Increased efficiency for our customer service team by allowing them to focus on more complex inquiries.
• Improved lead generation and qualification.
• Reduced customer service workload

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UVIK utilized Agile project management, fostering clear communication via regular meetings and reports. Deliverables arrived mostly on time and met specifications. Their team was flexible and incorporated our feedback

What was your primary form of communication with UVIK Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of AI technologies and their ability to translate them into practical solutions was truly impressive. They weren't just developers; they were strategic partners who helped us choose the right AI approach for our chatbot and ensure it effectively addressed our business needs

Are there any areas for improvement or something UVIK Software could have done differently?

While communication was excellent throughout the project, perhaps having an even more detailed breakdown of specific development milestones in the initial project plan could have provided further clarity on timelines for complex functionalities

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Community Connect Labs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UVIK Software?

We needed engineering talent with experience with Python and React. We use an open source platform called Prowl with RapidAPI. It’s an older version and we were updating to a newer version with a React frontend. We needed another developer who could focus on Python on the new platform.

SOLUTION

What was the scope of their involvement?

We provided wireframes and had specifications, bug reports, and tickets. This developer shadowed our engineer for about a week before we started giving them their own tasks. They were able to get up and running very quickly.

What is the team composition?

 I worked with a senior engineer and a project manager.

How did you come to work with UVIK Software?

I had a list of 20–30 Python developer, and I selected them from that list. We looked at several different vendors who provide consultants in Python and React. We went through a lot of different contractors and did an HR evaluation.

How much have you invested with them?

We spent over $20,000.

What is the status of this engagement?

We started working with them in February 2020 and our work in ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project is ongoing, and we measure success based on continuous delivery and being productive on a regular basis.

How did UVIK Software perform from a project management standpoint?

We have a team of engineers and have an ongoing project board in Asana, we use an agile process, and have everything ticketed and tracked in a system. So bringing on UVIK Software was very easy. We use Slack, Google Meet, and Asana to communicate.

What did you find most impressive about them?

They have competent, quality engineers.

Are there any areas they could improve?

They could always give me a lower price, but there isn’t really anything I think they need to improve.  

Do you have any advice for potential customers?

Like any other partnership, communication is key.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of Drakontas LLC, a software company specializing in applications for public safety and emergency management markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UVIK Software?

We initially hired UVIK Software to bolster our technical talent pool with backend developers. Later, we added frontend specialists to work on mobile development.

SOLUTION

What was the scope of their involvement?

Internal stakeholders explain their ideal product, and the team is responsible for technical implementation. So far, they’ve developed core features inside our product line, taking ownership of new capabilities that we’ve built on the mobile side. They work in a client-server infrastructure, with programmers working on our backend application server and Match Server technologies.

The team uses a Django Stack on Linux for backend development. On the frontend, developers add capabilities and feature sets to a React Native framework for both Android and iOS platforms.

What is the team composition?

We had seven points of contact at UVIK Software, including managers and developers.

How did you come to work with UVIK Software?

Paul (Managing Partner, UVIK Software) reached out to me on LinkedIn, and he introduced me to two of his backend developers. I was so impressed with the professionals that I ended up hiring them both. 

How much have you invested with them?

We’ve invested around $175,000 annually, so far.

What is the status of this engagement?

We started working together in November 2017, and it’s an ongoing project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has been deployed in mission-critical environments. We've been extremely satisfied with the results of their work.

How did UVIK Software perform from a project management standpoint?

The team is completely self-sufficient, and I haven’t needed to dedicate anyone to oversee them. They’ve become a mirror team to my developers in the US.

We communicate via Slack and Skype, meeting at least once-per-day to go over progress reports. They’re extremely responsive to feature requests, always finding the right specialist to work on a project. They’re always available for collaboration, and they offer valuable suggestions.

What did you find most impressive about them?

Disciplined and tenacious, the team has an excellent work ethic. Their ego never gets in the way of producing quality results. There has been no conflict whatsoever.

Are there any areas they could improve?

If anything, they could be more assertive about bringing forth project initiative ideas. They are excellent order takers, but I’d like to see more creative input. That would increase their value proposition even more.

Do you have any advice for potential customers?

Future clients should be direct when communicating concrete goals. The team will put immense effort toward fulfilling those requirements. They are valuable employees, and clients should treat them as such.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an agency that does web development for organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UVIK Software? 

We wanted to create an ERP system to keep track of our finances and invoicing, as well as to automate some of our business processes.

SOLUTION

What was the scope of their involvement? 

We decided to go with Python Django when deciding how to build the backend of our platform. We hired UVIK Software to provide Python Django developers. It turns out that they also have frontend engineers, so we hired them to work in Angular 2 for the frontend. They’ll continue to provide support going forward because the ERP system needs constant development. There are additional features that we want to add in the future.

What is the team composition? 

We've hired two backend Python Django engineers and one frontend Angular 2 engineer. 

How did you come to work with UVIK Software? 

A friend who used to work with UVIK Software referred them to me.

How much have you invested with them?

We’ve spent around $80,000, but that number will continue to grow.

What is the status of this engagement?

We started working together a year and a half ago, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We're happy with their work. We've already cut some accounting expenses by using the ERP platform. The system has modules for finances, invoicing, and resource tracking. Automating those processes results in cutting costs. UVIK Software also created a cool dashboard so we can see the overall financial status of the organization. It's very important for me as a CEO to track all that information. Being able to see it online via the dashboard is so convenient. 

How did UVIK Software perform from a project management standpoint? 

UVIK Software is good at hitting deadlines, so the delivery is excellent. We're managing the project ourselves, but we’re in frequent communication with their developers. It’s important that the communication is smooth, and it’s really been perfect so far. 

What did you find most impressive about them? 

We didn’t want to hire good developers but rather exceptional ones. UVIK Software are rock stars. That's what differentiates them from other teams. We work in software development and see many good developers but few exceptional ones. 

Are there any areas they could improve?

No, it’s been great. We have a good feeling when we work with them. They have an internal program of resource development, so they're constantly growing and getting better. 

Do you have any advice for potential customers? 

I’d suggest them to anyone looking for rock star developers. They have the expertise and great communication. 

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Akurateco

Describe what your company does in a single sentence.

Akurateco is a payment software provider for PSPs, banks, and enterprise merchants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uvik Software to accomplish?

• We hired Uvik Software to help us add an AI-powered document analysis capability to our existing SaaS product. The goal was not to build a demo or an experimental feature, but to ship something reliable enough for real customer use. More specifically, we needed a team that could integrate the AI layer into our existing Python backend, improve the speed of document processing, reduce the amount of manual review our users had to do, and make sure the cost of running the feature would stay under control in production.

SOLUTION

How did you find Uvik Software?

Social Networks

Why did you select Uvik Software over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Uvik Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on integrating an AI-driven document analysis workflow into our existing SaaS platform. We already had an internal prototype, but it was too expensive, not reliable enough, and wasn’t designed for production traffic. Uvik Software came in and built the production-ready version of the feature. They designed the integration layer in our backend, implemented model routing and fallback logic, added caching and batching where it made sense, and set up monitoring around latency, cost, and output quality. They also made sure the feature worked well within our existing Python architecture rather than feeling like a separate experimental add-on. The key deliverables were a production-ready AI document analysis service, backend APIs for integrating it into the product, monitoring and alerting for runtime performance, cost controls, and a more stable processing workflow that our internal team could continue to support after launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The feature was delivered to production in about 14 weeks, which was an important milestone for us in itself. After launch, we saw a meaningful improvement in both operational efficiency and product performance. Manual document review time dropped by 62%, customer activation improved by 28%, and average processing latency came in at 2.1 seconds per document, which kept us below our target threshold. Compared to our earlier internal prototype, API cost per document was reduced by 74%. The feature is now handling over 4,000 documents per day with 99.3% uptime, and support tickets related to document processing decreased by 41%. Those were the clearest indicators that this had become a viable production feature rather than just an interesting experiment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was solid throughout the engagement. The team was organized, responsive, and generally very clear about priorities, tradeoffs, and what was happening next. They delivered the main milestones on time and were good at adjusting when we needed to refine requirements or look more closely at edge cases. What I appreciated most was that they didn’t just say yes to everything blindly. When there were tradeoffs between quality, latency, and cost, they were willing to explain the implications and recommend the most practical approach. Communication was consistent, and they integrated well with our internal team rather than operating as a separate vendor silo.

What was your primary form of communication with Uvik Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their engineering discipline around AI work. A lot of teams can build something that looks good in a demo. Uvik Software focused on making the feature actually work in production. They paid attention to the parts that usually determine whether an AI feature succeeds or fails after launch: observability, fallback logic, runtime cost, system behavior under load, and how the feature fits into an existing backend. That made a big difference for us. I’d also say they brought a very pragmatic mindset. They were not trying to overcomplicate the solution or push unnecessary experimentation. They were focused on shipping something useful, stable, and economically viable.

Are there any areas for improvement or something Uvik Software could have done differently?

Overall, the engagement went very well. If I had to point to one area for improvement, I would say it would have been helpful to expand the edge-case evaluation set a bit earlier in the project. To their credit, once we raised that point, they responded quickly and built a stronger benchmarking and evaluation framework around those cases. So it was less a major issue and more something we refined together as the project progressed.

BACKGROUND

Please describe your company and position.

I am the Head of PR of Calljmp

Describe what your company does in a single sentence.

Calljmp is an Agentic backend for AI features inside your product

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uvik Software to accomplish?

• We hired Uvik Software to quickly add senior Python engineering capacity to our product organization without the long hiring cycle and management overhead of local recruiting. Our goal was to bring in engineers who could embed directly into our existing product squads, contribute production-ready backend work from the first sprint, and help us accelerate roadmap delivery for our B2B SaaS platform. We specifically needed senior-level Python expertise, strong product engineering judgment, and people who could work as a true extension of our in-house team.

SOLUTION

How did you find Uvik Software?

Social networks

Why did you select Uvik Software over others?

We chose Uvik for senior Python engineers, fast staffing, and seamless team integration.

How many teammates from Uvik Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uvik Software embedded senior Python engineers into our core product squads to expand our backend development capacity. The engagement was designed as a team extension model, not a standalone outsourced project. Their engineers joined our daily standups, sprint planning, retrospectives, architecture discussions, and GitHub review process, and worked inside our existing Jira, Slack, and engineering workflows. 

The scope included backend development in Python, contribution to roadmap features, participation in technical design and architecture decisions, performance and database optimization, and delivery of production-ready code with minimal oversight. Key deliverables included shipping backend functionality for our SaaS platform, reducing performance bottlenecks, improving engineering throughput, and helping us deliver a major product release faster than originally planned.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement produced clear, measurable improvements in both execution speed and delivery outcomes. Within the first quarter, sprint throughput increased by 35%, roadmap backlog age dropped by 40%, and we shipped a major platform release six weeks ahead of plan. The defect rate on new features decreased by 28% compared with the prior quarter. Another strong indicator was ramp-up speed: Uvik Software’s engineers reached their first production pull requests in about 10 days, which was significantly faster than our typical in-house onboarding timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very strong because Uvik Software’s engineers integrated directly into our existing operating rhythm instead of requiring a separate management layer. They communicated clearly, surfaced blockers early, participated actively in sprint ceremonies, and aligned well with our internal engineering leads. Deliverables were consistently completed on time, and they were highly responsive to our needs, whether that meant adjusting priorities, handling urgent roadmap items, or improving how they documented technical decisions. Overall, the engagement required very little coordination overhead from our side.

What was your primary form of communication with Uvik Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect is their combination of technical seniority, autonomy, and product judgment. Uvik Software’s engineers did not need hand-holding; they integrated quickly, owned deliverables, contributed to architecture discussions, and proactively identified ways to improve the system. They felt like experienced internal product engineers rather than external contractors. That low-overhead seniority and ability to create value beyond assigned tasks was what made the partnership stand out.

Are there any areas for improvement or something Uvik Software could have done differently?

Overall, the engagement was very strong. The only minor issue was a short adjustment period around how architectural decisions were documented and communicated in our internal process. We raised it once, and they adapted quickly, so it did not become a recurring problem. Outside of that, there were no major concerns.

BACKGROUND

Introduce your business and what you do there.

I’m a talent manager at  an outstaffing provider of tech IT talents.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish for your IT talent outstaffing needs?

We hired UVIK Software to achieve our specific business and technical objectives and to ensure we find the best candidates aligned with our requirements.

SOLUTION

Can you describe the scope of work UVIK Software handled for your company?

UVIK Software is responsible for giving us the most suitable candidates.

What is the team composition?

We work with one teammate from UVIK Software.

How did you come to work with UVIK Software?

We found UVIK Software through a referral. We chose them over other outstaffing providers because they were close to our geographic location, their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with UVIK Software in September 2024, and our engagement is ongoing.

How do you communicate with them?

We use virtual meetings, emails, and messaging apps to communicate with UVIK Software.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

UVIK Software always delivers fast and high-quality work.

How did UVIK Software perform from a project management standpoint?

UVIK Software delivers on time.

What did you find most impressive or unique about them?

UVIK Software's fast and high-quality work is impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.