UVIK Software

BACKGROUND

Please describe your company and position.

I am the Data Analytics of data analytics company. 

Describe what your company does in a single sentence.

Analytics on data

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish?

• Developing Intelligent Chatbot for Enhancing Customer Service: We aimed to develop a robust chatbot system capable of handling a high volume of customer inquiries efficiently and providing personalized assistance
• Enhancing Customer Interactions: Implementing sentiment analysis to prioritize and escalate issues required Uvik's advanced AI and NLP development capabilities.
• Establishing a Scalable Backend: Given our need for secure and scalable infrastructure, Uvik's proficiency in Python and Flask was essential.
• Streamlining Customer Service Operations: We needed Uvik's expertise to create a sophisticated component for integrating with our existing systems and improving operational efficiency.

SOLUTION

How did you find UVIK Software?

Referral

Why did you select UVIK Software over others?

• Pricing fit our budget
• Referred to me

How many teammates from UVIK Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our intelligent chatbot project encompassed several critical phases. Initially, UVIK focused on the design and development of the chatbot system, tailored to handle customer inquiries and provide personalized assistance. This phase was followed by the seamless integration of the system with our existing infrastructure to ensure operational harmony. 

Comprehensive testing and iterative improvements were conducted, taking into account feedback to refine the system's functionalities. UVIK also developed and integrated sentiment analysis components to prioritize and escalate issues effectively. The project culminated in the smooth deployment of the system, complemented by detailed documentation and user training materials to ensure ease of use. 

Key deliverables included the complete chatbot system, a sentiment analysis module, and thorough system documentation and training materials, ensuring stakeholders were well-equipped to utilize the platform effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Efficiency in Customer Service: Response times cut by 60% due to automated assistance.
• Enhanced Customer Satisfaction: High user satisfaction rate at 90%, with a 50% increase in user engagement post-deployment.
• Operational Savings: Significant cost savings due to automation of routine inquiries.
• Scalability: The chatbot system handled increased volumes of customer inquiries during peak times without compromising performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uvik demonstrated excellent project management skills throughout the engagement. They adhered to timelines strictly, ensuring that all milestones were met without delays. Communication was clear and regular, which facilitated swift resolution of any issues that arose. Their team was highly responsive and always ready to accommodate our feedback and make necessary adjustments.

What was your primary form of communication with UVIK Software?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They took the time to understand our unique challenges and business goals, which ensured that the solutions they developed were perfectly tailored to our needs. Their ability to seamlessly integrate advanced AI and NLP technologies into our existing systems was exceptional. 

Additionally, Uvik's proactive problem-solving attitude and dedication to continuous improvement set them apart from other providers we've worked with. This combination of technical prowess and a client-focused approach made working with Uvik a standout experience,

Are there any areas for improvement or something UVIK Software could have done differently?

Uvik exceeded our expectations in many areas, but they could improve their initial setup process. A more streamlined and intuitive onboarding experience for users would be beneficial, ensuring that everyone can quickly get up to speed with the new system.

BACKGROUND

Please describe your company and position.

I am the Senior IT Project Management of Solopreneur

Describe what your company does in a single sentence.

Developing cutting-edge AI-driven applications and automation solutions, streamlining business operations and driving innovation across industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish?

• We hired UVIK to develop and implement an AI-powered chatbot

SOLUTION

How did you find UVIK Software?

Referral

Why did you select UVIK Software over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from UVIK Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Phase 1: AI Consulting Activities: gathering requirements, feasibility analysis, chatbot design & user journey mapping, roadmapping & resource estimation. 
• Phase 2: AI Chatbot Implementation Activities: data collection and training, chatbot development, testing and refinement, deployment and integration, training and documentation. 

Key Deliverables:

• Functional AI-powered chatbot 
• Detailed chatbot design document 
• Training materials for the team 
• Technical documentation”

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we implemented the AI chatbot developed by UVIK Software, we've observed significant improvements in several key areas:

• Positive user feedback about the chatbot's helpfulness and ease of use.
• Increased efficiency for our customer service team by allowing them to focus on more complex inquiries.
• Improved lead generation and qualification.
• Reduced customer service workload

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UVIK utilized Agile project management, fostering clear communication via regular meetings and reports. Deliverables arrived mostly on time and met specifications. Their team was flexible and incorporated our feedback

What was your primary form of communication with UVIK Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of AI technologies and their ability to translate them into practical solutions was truly impressive. They weren't just developers; they were strategic partners who helped us choose the right AI approach for our chatbot and ensure it effectively addressed our business needs

Are there any areas for improvement or something UVIK Software could have done differently?

While communication was excellent throughout the project, perhaps having an even more detailed breakdown of specific development milestones in the initial project plan could have provided further clarity on timelines for complex functionalities

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Community Connect Labs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UVIK Software?

We needed engineering talent with experience with Python and React. We use an open source platform called Prowl with RapidAPI. It’s an older version and we were updating to a newer version with a React frontend. We needed another developer who could focus on Python on the new platform.

SOLUTION

What was the scope of their involvement?

We provided wireframes and had specifications, bug reports, and tickets. This developer shadowed our engineer for about a week before we started giving them their own tasks. They were able to get up and running very quickly.

What is the team composition?

 I worked with a senior engineer and a project manager.

How did you come to work with UVIK Software?

I had a list of 20–30 Python developer, and I selected them from that list. We looked at several different vendors who provide consultants in Python and React. We went through a lot of different contractors and did an HR evaluation.

How much have you invested with them?

We spent over $20,000.

What is the status of this engagement?

We started working with them in February 2020 and our work in ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project is ongoing, and we measure success based on continuous delivery and being productive on a regular basis.

How did UVIK Software perform from a project management standpoint?

We have a team of engineers and have an ongoing project board in Asana, we use an agile process, and have everything ticketed and tracked in a system. So bringing on UVIK Software was very easy. We use Slack, Google Meet, and Asana to communicate.

What did you find most impressive about them?

They have competent, quality engineers.

Are there any areas they could improve?

They could always give me a lower price, but there isn’t really anything I think they need to improve.  

Do you have any advice for potential customers?

Like any other partnership, communication is key.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of VantagePoint, and we are a security consulting and product company based out of Austin, Texas. We provide a combination of security tools that allow our customers to get eyes on their entire environment, whether that’s hosted on-premise, in the cloud, or on containers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UVIK Software?

UVIK Software is providing software development services for our company. They present really strong python developers for a reasonable cost

SOLUTION

What was the scope of their involvement?

They are developing an entire security platform that includes front- and backend services, integrations into cloud infrastructure, and cloud services. The platform enables our entire reporting infrastructure and a feature we call workspaces that allow large enterprises to enable different security measures for different segments of their business.

Their team has been able to provide expertise and development resources for all of that based on the technical documentation and UI/UX stories that we had in mind, starting by creating wireframes and then executing those.

What is the team composition?

We worked with about three members of their team, all of whom were senior development engineers.

How did you come to work with UVIK Software?

Another organization in our industry recommended them to us, and we had confidence in them and liked what we saw in our first interactions with UVIK Software, so we decided to give them a shot.

How much have you invested with them?

The total project has cost us around $200,000

What is the status of this engagement?

We started working with them around August 2019 and are continuing to work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Qualitatively, they have produced incredibly high-quality work so far. We have been completely satisfied with what they have delivered on that end. One big challenge you often face with engineers is the struggle for perfection at the expense of timelines, but that’s not something we have run into with UVIK Software at all.

How did UVIK Software perform from a project management standpoint?

Their team requires very little oversight, which I really appreciate. They’re really effective, productive, and make good assumptions, but they also have no problem asking questions when they need clarity. We use JIRA to keep track of all project milestones and have never had a problem with anything not being delivered on schedule.

What did you find most impressive about them?

The talent of their team is what stands out the most to me. When you’re developing software, the most important component is that you’re working with people who know what they’re doing and can get the job done.

Are there any areas they could improve?

Nothing comes to mind in terms of things they could do differently.

Do you have any advice for potential customers?

Stay actively engaged with their team by having frequent meetings to discuss everything that’s going on. As long as the full team is aligned on the schedule and deliverables, you will have a successful engagement with them.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of Drakontas LLC, a software company specializing in applications for public safety and emergency management markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UVIK Software?

We initially hired UVIK Software to bolster our technical talent pool with backend developers. Later, we added frontend specialists to work on mobile development.

SOLUTION

What was the scope of their involvement?

Internal stakeholders explain their ideal product, and the team is responsible for technical implementation. So far, they’ve developed core features inside our product line, taking ownership of new capabilities that we’ve built on the mobile side. They work in a client-server infrastructure, with programmers working on our backend application server and Match Server technologies.

The team uses a Django Stack on Linux for backend development. On the frontend, developers add capabilities and feature sets to a React Native framework for both Android and iOS platforms.

What is the team composition?

We had seven points of contact at UVIK Software, including managers and developers.

How did you come to work with UVIK Software?

Paul (Managing Partner, UVIK Software) reached out to me on LinkedIn, and he introduced me to two of his backend developers. I was so impressed with the professionals that I ended up hiring them both. 

How much have you invested with them?

We’ve invested around $175,000 annually, so far.

What is the status of this engagement?

We started working together in November 2017, and it’s an ongoing project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has been deployed in mission-critical environments. We've been extremely satisfied with the results of their work.

How did UVIK Software perform from a project management standpoint?

The team is completely self-sufficient, and I haven’t needed to dedicate anyone to oversee them. They’ve become a mirror team to my developers in the US.

We communicate via Slack and Skype, meeting at least once-per-day to go over progress reports. They’re extremely responsive to feature requests, always finding the right specialist to work on a project. They’re always available for collaboration, and they offer valuable suggestions.

What did you find most impressive about them?

Disciplined and tenacious, the team has an excellent work ethic. Their ego never gets in the way of producing quality results. There has been no conflict whatsoever.

Are there any areas they could improve?

If anything, they could be more assertive about bringing forth project initiative ideas. They are excellent order takers, but I’d like to see more creative input. That would increase their value proposition even more.

Do you have any advice for potential customers?

Future clients should be direct when communicating concrete goals. The team will put immense effort toward fulfilling those requirements. They are valuable employees, and clients should treat them as such.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an agency that does web development for organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UVIK Software? 

We wanted to create an ERP system to keep track of our finances and invoicing, as well as to automate some of our business processes.

SOLUTION

What was the scope of their involvement? 

We decided to go with Python Django when deciding how to build the backend of our platform. We hired UVIK Software to provide Python Django developers. It turns out that they also have frontend engineers, so we hired them to work in Angular 2 for the frontend. They’ll continue to provide support going forward because the ERP system needs constant development. There are additional features that we want to add in the future.

What is the team composition? 

We've hired two backend Python Django engineers and one frontend Angular 2 engineer. 

How did you come to work with UVIK Software? 

A friend who used to work with UVIK Software referred them to me.

How much have you invested with them?

We’ve spent around $80,000, but that number will continue to grow.

What is the status of this engagement?

We started working together a year and a half ago, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We're happy with their work. We've already cut some accounting expenses by using the ERP platform. The system has modules for finances, invoicing, and resource tracking. Automating those processes results in cutting costs. UVIK Software also created a cool dashboard so we can see the overall financial status of the organization. It's very important for me as a CEO to track all that information. Being able to see it online via the dashboard is so convenient. 

How did UVIK Software perform from a project management standpoint? 

UVIK Software is good at hitting deadlines, so the delivery is excellent. We're managing the project ourselves, but we’re in frequent communication with their developers. It’s important that the communication is smooth, and it’s really been perfect so far. 

What did you find most impressive about them? 

We didn’t want to hire good developers but rather exceptional ones. UVIK Software are rock stars. That's what differentiates them from other teams. We work in software development and see many good developers but few exceptional ones. 

Are there any areas they could improve?

No, it’s been great. We have a good feeling when we work with them. They have an internal program of resource development, so they're constantly growing and getting better. 

Do you have any advice for potential customers? 

I’d suggest them to anyone looking for rock star developers. They have the expertise and great communication. 

BACKGROUND

Please describe your company and position.

I am the Product Manager of a consulting company 

Describe what your company does in a single sentence.

Helps with software development 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish?

• Data Utilization:
  • We had accumulated vast amounts of customer and sales data over the years, but we weren't leveraging it effectively. We needed a partner who could help us turn this data into actionable insights
• Predictive Capabilities:
  • We sought to move from reactive to proactive decision-making. Our goal was to predict trends, customer behaviors, and potential issues before they occurred.
• Operational Efficiency:
  • We wanted to streamline our inventory management and supply chain processes using data-driven insights.
• Sales Growth:
  • Ultimately, we aimed to increase our conversion rates and average order value through more targeted product recommendations and personalized user experiences.

SOLUTION

How did you find UVIK Software?

Referral

Why did you select UVIK Software over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from UVIK Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uvik's team was tasked with designing and implementing an advanced data platform that could ingest, process, and analyze vast amounts of customer and sales data from the client's Shopify stores. This involved developing robust ETL processes, creating a scalable data storage solution using AWS services, and implementing sophisticated machine learning models for predictive analytics.

The project scope included the development of algorithms for identifying patterns in customer purchases, determining trending products based on demographic data, and generating personalized product recommendations. Uvik was also responsible for creating APIs to integrate these insights seamlessly with the client's e-commerce platform, enabling dynamic updates to category pages and enhancing search functionalities.

The work extended to developing a user-friendly dashboard for the client's team to monitor key metrics and insights. Throughout the project, Uvik provided comprehensive documentation, conducted thorough testing, and offered training to the client's staff to ensure smooth adoption of the new system. The scope also included ongoing support and maintenance to ensure the platform's optimal performance and continuous improvement of the predictive models.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Conversion Rate:
  • The personalized product recommendations and dynamically updated category pages led to a 22% increase in the overall conversion rate within the first six months of implementation.
• Higher Average Order Value (AOV):
  • By effectively cross-selling and upselling based on predictive analytics, the client saw a 15% increase in AOV.
• Increased Search Relevance:
  • The implementation of ML-powered search functionality increased the click-through rate on search results by 40%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uvik demonstrated excellent resource management. They had the right experts available at the right times, seamlessly scaling their team up or down as the project demands changed

What was your primary form of communication with UVIK Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

While many companies claim expertise in AI and machine learning, Uvik demonstrated a rare ability to seamlessly integrate these advanced technologies into practical, user-friendly solutions. They made complex predictive models accessible and actionable for our team.

Are there any areas for improvement or something UVIK Software could have done differently?

While our overall experience with Uvik was exceptional, the initial phase of the project took slightly longer than we anticipated. While Uvik's thorough approach to understanding our business was valuable, a more streamlined onboarding process could have accelerated the project kickoff.

BACKGROUND

Please describe your company and position.

I am the former Principal Product Manager of Achnos

Describe what your company does in a single sentence.

B2C e-commerce startup, overhauling the online fashion market with sustainability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish?

• Provide knowledge and expertise to develop our MVP

SOLUTION

How did you find UVIK Software?

Referral

Why did you select UVIK Software over others?

• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Advice and expertise to deliver our MVP, fast and efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launched MVP to thousands of users, exceeding industry standards of acquisition and engagement metrics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time and very efficient. Open to understanding needs and excellent communicators.

What was your primary form of communication with UVIK Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by UVIK Software's clear communication.

Are there any areas for improvement or something UVIK Software could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am a Business Analyst at Smart Analytics Solutions. 

Describe what your company does in a single sentence.

CRM integration,Project management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish?

• audit existing web application
• creating MVP for new web application
• creating MVP for mobile application

SOLUTION

How did you find UVIK Software?

Referral

Why did you select UVIK Software over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from UVIK Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UVIK Software developed the complete mobile app for our irrigation controllers, including:

• UI design aba development 
• Integration with device firmware via Bluetooth 
• Real-time data visualization and analytics dashboards 
• Push notifications for critical events

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• we created the new version of our product

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They worked productive and very professional

What was your primary form of communication with UVIK Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They worked with hard algorithms with Agile principals

Are there any areas for improvement or something UVIK Software could have done differently?

Everything was very good.

BACKGROUND

Please describe your company and position.

I am the Ayesha Aftab of PB

Describe what your company does in a single sentence.

We combine cutting-edge technology with deep agriculture expertise to deliver reliable and user-friendly electronic solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UVIK Software to accomplish?

• develop the firmware and mobile app for our smart Irrigation system, aimi
• Our goal was to create a user-friendly interface for our agriculture robots

SOLUTION

How did you find UVIK Software?

Referral

Why did you select UVIK Software over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from UVIK Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: UVIK Software developed the complete mobile app for our irrigation controllers; Including: 

• User Interface design and development 
• Integration with device firmware via Bluetooth 
• Real-time data visualization and analytics dashboard 
• Push notifications for critical events

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The developed software helped us achieve a 20% reduction in water usage on average compared to our previous system, as measured by sensor data and farmer feedback. This resulted in increased crop yields by 5% while conserving a valuable resource.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication with UVIK was consistent. We had regular stand-up meetings to share updates and coordinate on the next task UVIK was responsive to all our requests. They effectively adapted to our requirements and kept us informed throughout the process. UVIK delivered key milestones mostly on time. All delays that occurred were clearly communicated and explained

What was your primary form of communication with UVIK Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their ability to integrate complex algorithms and low-power hardware seamlessly resulted in a highly efficient and user-friendly product.

Are there any areas for improvement or something UVIK Software could have done differently?

During the early stages of the project, prioritizing certain features over others based on potential impact could have prevented bottlenecks later in the development process.