Upward Engine

BACKGROUND

Please describe your company and your position there.

I am the owner and commercial sales manager of AmeriCarpets of Riverdale. We are a retail sales flooring company and provide all installation services for all types of flooring.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Werkz, and what were your goals?

We hired SEO Werkz to do our Website Management, SEO, Advertising & Marketing. Our goals were to increase sales with SEO. New website design for our Half Price Flooring division. Goals with the website design was to creat more traffic on our website. SEO Works has helped us hit our goals.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected SEO Werks because of there team. Especially Mark Roweton. He is on top of everything. He has answers to all of our questions. If he doesn’t he learns about it and gives us the feedback we need. He is the reason for a lot of our success with SEO Werks.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our scope of work was to create the best website. They first brought in there team and discussed our goals and gave us great feedback. There were 3 staff members and all 3 of them were great to work with. Another scope of work was to work with Mark on getting our SEO going. Mark came in listened to our goals and ideas and he took the reins and delivered.

How many people from the vendor's team worked with you, and what were their positions?

Mark Roweton

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since adding our SEO our over traffic into our retail store increased by quite a bit. We were averaging 1-2 customers a day. Now we average 3-4 customers a day. We believe SEO was a huge part of that success.

Describe their project management style, including communication tools and timeliness.

They have been great in communicating with us. Much better then we have with them haha. They communicated with us thru Email, Phone Calls, Texts and In Person.

What did you find most impressive or unique about this company?

I was impressed with there knowledge of everything! They had answers to all of our questions and concerns. They have great attitudes and always smiling. I know that sounds weird but that’s something that stood out about this team!

Are there any areas for improvement or something they could have done differently?

Improvement no. Do things differently no. They are the best!!

BACKGROUND

Please describe your company and your position there.

I am the owner of an electrical service contractor company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Werkz?

We hired them to build and manage our website.

SOLUTION

How did you select SEO Werkz and what were the deciding factors?

After getting to know the owner of the company we knew we could trust them to give us a quality product and service that would benefit our company for a very long time.

Describe the project in detail and walk through the stages of the project.

We talked with the owner about content, services, and other valuable information we felt would benefit our customers and future customers for the website. We did a trial run with a contest for an online website.

Designers put their ideas together, and I was able to monitor, give feedback, and ultimately choose a design I liked. SEO werkz then took that design, modified it for optimization, and then let me review the final product.

How many resources from the SEO Werkz team worked with you, and what were their positions?

The owner, a manager, and team member. There was also a developing team, but I never interacted with them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The whole process was fun and simple to work through.

How effective was the workflow between your team and theirs?

Communication was great, once I learned to I needed to check my emails more frequently.

What did you find most impressive or unique about this company?

Their organization and communication on everything are impressive. We knew where the progress was every step of the waym

Are there any areas for improvement or something they could have done differently?

It felt like the team member I worked with only communicated through email. I sent messages, but never received a responses. As a busy contractor I could only check emails during lunch (if I was able to take one) or in the mornings and evening after work.

BACKGROUND

Please describe your company and your position there.

We are a therapeutic massage and float clinic focusing on pain relief.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Werkz, and what were your goals?

When we started with SEO Werkz we were a fairly new business and still growing. Our goal was to improve our organic rankings on google and to have a strong PPC campaign to expand our reach and customer base.

SOLUTION

How did you select this vendor and what were the deciding factors?

I researched many different companies but what stuck out to me about SEO Werkz was the flexibility in options, the services, and the customer service, all for a fair price.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The work included setting up PPC campaigns, writing content for our website, refining key areas of the website, focusing on specific keywords to improve our rankings etc.

How many people from the vendor's team worked with you, and what were their positions?

So far I have mostly worked with only about 3 people at SEO Werkz. 2 were account management type positions and one was a content creator.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since working with SEO Werkz we have seen our ranking improve and stay at the top of google search allowing our customer base to continue to grow and for our business to expand.

Describe their project management style, including communication tools and timeliness.

Communication has always been fantastic. They were always quick to respond to questions and changes and had a solutions-based approach to the project. Moreover, they were always clear about expectations and timelines.

What did you find most impressive or unique about this company?

I think the attention to their customers and customer service has been fantastic! That has always stuck out to me.

Are there any areas for improvement or something they could have done differently?

I think that the content created for various businesses could be a little more tailored to that business. We are a therapeutic massage clinic focusing on pain but sometimes the content for website posts seems a little more general and less tailored to our specific brand. I don't think the content writer fully understands the specifics of our business. Great content overall nonetheless.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Werkz?

We wanted to take advantage of today’s advertising and marketing processes, and we needed someone familiar with it who could give us a leg up in that realm.

SOLUTION

What was the scope of their involvement?

SEO Werkz does SEO for us; they started by walking us through their different services that we could take advantage of. After that, we explained to them our business and our demographic, and they implemented everything in a way that our company could have the best chance of success. They’ve also done keyword research for us.

In addition to that, they’ve also done web development for us; they used our previous website's infrastructure to modernize it by developing a clearer, more concise, and streamlined version of it.

What is the team composition?

We work directly with Mark(Senior Partnership Manager) and Dave (Senior Account Executive).

How did you come to work with SEO Werkz?

Our IT company referred them to us. We chose them because they were transparent, explained how things work, and told us how they could get involved to address our areas of opportunity.

How much money have you invested in this partnership?

We’ve invested around $50,000 with them so far.

What is the status of this engagement?

We started working together in January 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provide monthly reports on SEO, which shows our website traffic and clicks on our request-to-quote links, and by looking at them, I can say everything is worthwhile. Overall, their work is phenomenal; they’re straightforward, understand our needs, and work hard to ensure they meet them.

How did SEO Werkz perform from a project management standpoint?

They have a talented team, and if someone is not capable of solving a problem for us, they always have somebody that can come in and help. Regarding tools, we use email and phone calls.

What did you find most impressive about them?

Their customer service is phenomenal, which distinguishes them from other providers.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — we’ve had a top-notch experience working with them.

Do you have any advice for potential customers?

Know what you want, and they’ll be able to make it happen.

BACKGROUND

Please describe your company and your position there.

I am a Co-founder and Managing partner for FindMojo, a digital assessment and e-learning platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Werkz, and what were your goals?

I hired SEO Werkz to handle all the organic SEO and PPC campaigns for our business. Our goal was to improve our organic rankings, as well as drive more leads from paid search.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had worked with a couple of the principles in the past on previous projects and knew they would deliver for me again.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They managed all of the Google account setup, keyword research, ad creation, ad copy, testing, tracking, analytics, and recommendations.

How many people from the vendor's team worked with you, and what were their positions?

2 directly. 3 indirectly behind the scenes. Account Executive and Account Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We blew our monthly lead goals away. Our PPC campaigns delivered almost double the leads compared to our initial goals.

Describe their project management style, including communication tools and timeliness.

Communication was done mostly via email or virtual calls. I received a monthly reporting dashboard with all my key metrics and data.

What did you find most impressive or unique about this company?

The level of knowledge and expertise. They have some of the best PPC and SEO brains around. I even joked that I had access to the "PPC Whisperer" because they were so good.

Are there any areas for improvement or something they could have done differently?

Some of the blog posts (while written for great SEO) didn't totally align with some of the services we offered. Nothing major, easily fixed.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a Waterprrofing and Concrete Restoration company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Werkz?

Our original website was developed in 2012, the previous company that developed the site never completed the site. It was incomplete, dilapidated, and did not rank well on Google. It was also Non Mobile user friendly. Quite honestly I was embarrassed to have people look at it.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had been looking for a develop company for awhile, I was approached by a sales member from SEO Werkz, that told what they were capable of for our web site and SEO. I am completely satisfied!

Describe the project in detail and walk through the stages of the project.

SEO Werkz set up multiple meetings to get exactly the message I wanted to convey with my online presence. The first meeting was basically information gathering, by the second meeting we were already going over example pages of the site and content. By the second appointment they had fixed all of our listings on the web, address issues, web address issues, phone number issues, etc.. On all platforms. We had a 3rd meeting before we launched to go over content, the great thing about SEO Werkz is that they took the time to gather the content for me, they spent the time and energy to make sure it was relevant and accurate. In 2 months it was doting the i's crossing the t's and we launched.. The have completely changed our online presence.

How many resources from the vendor's team worked with you, and what were their positions?

It seems like we worked with 3 or 4 people including the Rep. But the Sales Rep "Mark" spearheaded the project and saw in complete from start to finish!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I watch our leads thoroughly and within weeks we have been getting new leads from our site and goolge.

How effective was the workflow between your team and theirs?

Before I get into my own sites, I used to work for a large marking firm that claimed to build sites. Ive never seen a company operate this smooth, from communication, design and build to completion. From last min changes to launch, I could'nt be happier. I have owned several companies and have built 5 sites.. This build was by far the most thorough, pain free and complete site I have ever been involved in.

What did you find most impressive or unique about this company?

I was impressed by the accuracy of the content they built for me. Also the time from when I submitted changes to actually delivering the change. Their response to my questions were immediate.

Are there any areas for improvement or something they could have done differently?

Things can always be improved as markets change, but SEO Workz is on top of there game.

BACKGROUND

Please describe your company and your position there.

Owner of a small massage business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Werkz, and what were your goals?

Design and creation of small business website and support

SOLUTION

How did you select this vendor and what were the deciding factors?

Wanting to expand and grow our business and discuss info with our friend on what SEO works could do to help clientele grow . As well as cost And value of services provided.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First the design and creation of the website . Making it user friendly as well as aesthetically pleasing . With a web browser or android / iPhone. Application to make schedule and menu options easier to access.

How many people from the vendor's team worked with you, and what were their positions?

One project manager who also designed the website with partners on the application design .

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Once the site was running we saw 50% increase of clientele. The application increased self scheduling appointments by 80%.

Describe their project management style, including communication tools and timeliness.

Professional and friendly at all times . Any snags we ran into were communicated to us well and we were given realistic timelines on working through our delays .

What did you find most impressive or unique about this company?

The passion and dedication to each project . I felt like I was the only client they spend their time with and they never rush or made me feel like a number.

Are there any areas for improvement or something they could have done differently?

Resources and education on more ways to grow and excel . Never stop learning.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT at Industrial Container and Supply. We distribute packaging for various industries, including commercial, industrial, and pharmaceutical.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Werkz?

We had a website, and we contracted SEO Werkz to help us with our SEO efforts. Specifically, we wanted to get a higher Google ranking and an increased web presence. 

SOLUTION

What was the scope of their involvement?

During the start of our partnership, we met with SEO Werkz to discuss our goals and put the project together. They then researched about our competitors and our market. 

After that, they’ve helped us choose the words and phrases that we would use for our website. They are also creating our site’s content to ensure it remains current and updated. Their team regularly sends requests for a new blog or a content update. 

Our account representative gives us a monthly report about our SEO performance. They also ask us if we need any additional help from their team.

We hired a third-party vendor to design and develop our website. SEO Werkz ensures that our links remain working and are not broken despite the ongoing development.

What is the team composition?

We work primarily with our sales rep, and they have a development team of about 4–5 resources.  

How did you come to work with SEO Werkz?

SEO Werkz bought the original company we were working with. We’ve stayed with them through the years because they’re very attentive to our needs and goals. 

How much have you invested with them?

We’ve spent $30,000–$50,000. 

What is the status of this engagement?

We started working together in May 2016, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our website traffic and online sales have increased by about 10%–15% every year for the past five years. Since working with SEO Werkz, we’ve ranked first in Google for our local market. They’ve been helpful in promoting our website and web presence. 

How did SEO Werkz perform from a project management standpoint?

SEO Werkz’ reports are very detailed, and I get them on a timely basis. Their project management has been good. They’re responsive when we need them, but I don’t feel like they’re bugging me. I’m very comfortable with our level of communication. 

Whenever I have concerns, I’ll call our account rep, and they’ll direct me to their team. As a company, SEO Werkz is very proactive. They don’t just sit back and collect their check — they keep working for what we pay them every month. 

What did you find most impressive about them?

I appreciate the value SEO Werkz provides and their ability to be there when I need them. They have integrity — they do what they say they’re going to do. We haven’t fallen short on any of our projects, and they are communicative about issues.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Be open-minded, as SEO Werkz has great suggestions and recommendations. They’re really great to work with. You might come with your own ideas, but be ready to accept that their ideas might be better. 

BACKGROUND

Please describe your company and your position there.

Leading Edge Senior Care is a non-medical in-home senior care agency based in Mesa Arizona. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Werkz, and what were your goals?

We have been searching a provider/partner we could with to develop a long term content and SEO strategy.

SOLUTION

How did you select this vendor and what were the deciding factors?

We saw an ad for SEO Werkz and set up a discovery call with Dave Kimball. We also, researched this firm online.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Their concept was to provide onsite, offsite, SEO and a long term strategy concept. Identifying the keywords that we could compete in at a local level. In addition making site enhancement to ensure from a site perspective our website was SEO and search ready.

How many people from the vendor's team worked with you, and what were their positions?

1 other individual, that handles the marketing with our firm.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Unfortunately, I cannot. They set forth a deliverable strategy. Month 1, Month 2 etc. From the start, the company failed to delivery on most of the milestones they set forth. In fact, most of the time, we received emails from Dave Kimball as to why they failed or apologized. The implementation did not communicate, when they did, it was the wrong keywords, wrong or poorly written content. So our experience of their deliverables at best, is poor.

Describe their project management style, including communication tools and timeliness.

Communication was an issue from the beginning. In fact, Dave Kimball the sales person had to assume the project manager responsibilities since their normal PM would not communicate. The account manager, did communicate but had nothing to offer, because month 1 and month 2 responsibilities were not his. We simply couldn't move forward because of the lack of accountability, communication, and deliverables.

What did you find most impressive or unique about this company?

The sales process. The reason we chose them, as they said we would experience something different. That they could and would handle from beginning to end the process. The sales process set an expectation that the internal team is either unwilling or unable to perform.

Are there any areas for improvement or something they could have done differently?

First, if you have a project manager that is customer facing, they have to have people skills. They have to follow-up. They have to engage. We set out early to say we are doing this not for "leads" but as a long term brand strategy. We had the proper mindset. After the first month we were given the opt out, to get a refund.

 However, Dave Kimball the salesperson resold the process and that he would take control. Sadly, second verse was the same as the first. We spent more time in emails, conference, and phone being told or explained why errors happened. Errors will happen, we understand that. That is the nature of every business. This was an error at every point and port.

BACKGROUND

Please describe your company and your position there.

I am the Corporate Digital Marking Specialist for Academy Mortgage Corporation based in Salt Lake City, UT. We have over 300 branches across the US. I am over all digital marketing strategy and initiatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Werkz?

Mainly SEO and retargeting ads. We had our corporate website rebuilt and needed a larger web presence. Our old site wasn't getting enough traffic and engagement and we wanted to remedy that. The first step was increasing our rankings on Google. Previously we were using a DIY platform for SEO. We found that it was convoluted and expensive. The results weren't getting us where we wanted to be. I had known of SEO Werkz for many years and knew they would be a better fit for our digital needs.

What were your goals for this project?

Our goals were to increase traffic to our corporate website, hoping that this would ultimately translate into leads for our branches nationwide.

SOLUTION

How did you select this vendor?

I had worked with SEO Werkz in the past and knew the top-tier service they offered. I had seen their program work and wanted to bring them on to help us in obtaining our goals. We had considered other 'big box' solutions such as Moz and a couple larger agencies we found. None of those other solutions offered the tailored service and had the type of program that SEO Werkz does.

The choice was clear once we brought them in and went over our ideas together. The Director of Marketing and myself were involved in the decision making and decided to sign up just days after our initial meeting with SEO Werkz.

Describe the project in detail.

The general scope of the project was to take our newly designed corporate website and get it out to the masses. Recommendations were made by SEO Werkz and I implemented some on-site edits and technical SEO changes (that pertained to Google Search Console error fixes).

At the guidance of SEO Werkz we got all of our issues resolved and are currently developing content for deployment and beginning our link building stage. The results are already showing. Our retargeting ads are already generating leads for us that have led to funded loans for people.

What was the team composition?

The size of the team has stayed the same. I work directly with the president/CEO of SEO Werkz as well as the Director of SEO and Director of Paid Search.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With our retargeting campaign, we are seeing conversions already. in the month of July 2019, we saw great results with 374,213 impressions, 735 clicks and 19 conversions. With our SEO campaign we are starting at a local level first ranking our highest producing regions first. In those regions that include UT, AZ, CO and the Pacific Northwest, we are already ranking for over 100 new keywords we weren't even on the map for prior to the start of this campaign. Our web traffic is up and we've only just begun.

How effective was the workflow between your team and theirs?

Very effective. Their response time is great and the level of service is top-notch. Whether it's over email, phone, in person or text, I'm always able to get in touch to collaborate or get questions answered. When requests are made to their team, those requests are handled and we're given frequent updates on the status of project goals.

What did you find most impressive about this company?

The service. It can be hard to find a company who you feel really listens to you and works with you. That's what we've found in SEO Werkz. Getting that "white glove" treatment is one of the biggest reasons we intend to stay with them for the foreseeable future. Other vendors we've worked with paled in comparison, in this regard specifically.

Are there any areas for improvement?

None that I can think of at this time.