Uncap - Shopify Platinum Partner

BACKGROUND

I am the DTC Operations Manager of Blueroot Health

Vitamins and Supplements

OPPORTUNITY / CHALLENGE

• Ongoing Website Maintenance

SOLUTION

Online Search

High ratings

2-5 Employees

Our engagement with Uncap focuses on Shopify development and implementing updates to our website, including changes requested by our team and our agencies. Anything from front-end design to CRO updates to landing page and PDP updates and integrations with our third-party apps and ERP.

RESULTS & FEEDBACK

We did not set formal numeric KPIs for this project. The clearest outcomes were that requested Shopify updates were implemented quickly and with minimal back and forth, helping us move changes forward efficiently. Our SEO agency also noted that this was one of the smoothest developer collaborations they’d experienced, specifically praising the speed of implementation.

Project management was smooth and responsive. The team was easy to reach, understood our requests, and acted on them quickly. They delivered updates promptly and required very little back and forth, even during QA.

Email or Messaging App

What stood out most was how quickly the team could turn feedback into implemented changes. 

None

BACKGROUND

Introduce your business and what you do there.

I'm the manager of market service sales for Canon Medical Systems USA. We develop and supply advanced medical imaging systems, including CT, X-ray, MRI, and ultrasound, along with healthcare IT solutions to enhance clinical performance and patient care for healthcare providers worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap - Shopify Platinum Partner to accomplish?

We hired Uncap - Shopify Platinum Partner to replace our e-commerce platform.

SOLUTION

What was the scope of their involvement?

Uncap - Shopify Platinum Partner took all the data we had on our older, slower, and massively more expensive platform and converted it to a more sophisticated and powerful new site. They reached the scope of work, implemented our products and requirements, and made the proper re-accommodation for a better overall customer and backend support experience. The team was responsible for total product implementation and design.

What is the team composition?

We worked with 2–5 teammates from Uncap - Shopify Platinum Partner.

How did you come to work with Uncap - Shopify Platinum Partner?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked with them from November 2024 to August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uncap - Shopify Platinum Partner's work resulted in massive savings and a more flexible platform for business purposes. We also had a faster ability to generate revenue. The platform alone is projected to save us more than $45,000 in a month. Looking ahead, we anticipate the platform will not only drive incremental sales growth but also generate annual savings in the range of $330,000–$545,000. The combined revenue and cost-saving impact creates tremendous value for the business.

How did Uncap - Shopify PlatinPartner perform from a project management standpoint?

Our taxing requirements were the delay, not Uncap - Shopify Platinum Partner. Once we got our situation squared away, it was easy. The staff was flexible and provided guidance that was invaluable. They were always on time for all the checkpoints. We communicated via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

We had a direct line of sight to their subject matter experts. There was never a time when we had a question about whether we would get a response. Their support site tracked everything, so we were able to see the status and add any other information if needed.

Are there any areas they could improve?

There was nothing they needed to improve.

BACKGROUND

Introduce your business and what you do there.

I'm the president of Jones & Sons, a construction company. We supply ready-mixed concrete and a wide range of building and landscaping products, serving southwestern Indiana with multiple locations and a reputation for quality and service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncap - Shopify Platinum Partner?

We needed to enable our customers to place online orders for aggregates, mulch, and topsoil. Additionally, our objectives were to enhance our website's overall functionality and improve our SEO.

SOLUTION

What was the scope of their involvement?

Uncap - Shopify Platinum Partner developed an online ordering system for our aggregate, mulch, and topsoil products. A key deliverable was engineering custom shipping logic within the platform to accommodate our complex, tiered delivery structure, which calculates costs dynamically based on both the delivery distance and the total order volume. The team also worked on our website's design, content, and SEO improvements.

What is the team composition?

We worked with 2–5 teammates from Uncap - Shopify Platinum Partner.

How did you come to work with Uncap - Shopify Platinum Partner?

We found them through an online search. We chose them because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We worked together from January–May 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's too early to say.

How did Uncap - Shopify Platinum Partner perform from a project management standpoint?

Uncap - Shopify Platinum Partner delivered on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Uncap - Shopify Platinum Partner's team was very friendly and easy to work with.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Great Lakes Wholesale

Describe what your company does in a single sentence.

We are  a wholesale distributor located in the Southwest suburbs of Chicago

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Develop a new website

SOLUTION

How did you find Uncap?

Other

Why did you select Uncap over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign a 1990s website for B2B network

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Redsign the entire website originally designed in 1990.  Allow B2B online ordering featuring our entire line of products, each displaying approx 6-10 pictures.  Abitlity to offer alternatives (aliases) on the site shortening the time of order completion for the customer.  Multiple pricing tiers as well constant dynamic change of product (100's added monthly)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were receptive to change and our unique operation.  They offered suggestions and were quick to adapt to changes we felt were necessary.  Always willing to asssit and walk us through any and all possible remedies and solutions.  They also referred value minded companies to asssit in other aspects of the transition

What was your primary form of communication with Uncap?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

UNCAP is willing bto do whatever it takes to not only get the project completed, but to ensure it is inline with our expectations.  It is refreshing to have a project completed and have it exactly how the original vision was projected

Are there any areas for improvement or something Uncap could have done differently?

I am satisfied with all aspects of their operation

BACKGROUND

Please describe your company and position.

I am an Ecommerce Specialist at Garrison Dental Solutions

Describe what your company does in a single sentence.

Garrison Dental Solutions is a dental manufacturing company supplying products to more than 150 countries globally. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Guided us through the migration from an outdated Drupal platform to Shopify with a refreshed and improved website.

SOLUTION

How did you find Uncap?

Referral

Why did you select Uncap over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncap helped bring our vision for a new website to life. They successfully guided us through the migration from an outdated Drupal platform to Shopify, delivering a modern, user-friendly experience with significant improvements to both UX and UI. As a dental company, providing professional and educational content is a top priority, and the Uncap team quickly understood our goals and requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Throughout the project, the Uncap team was responsive, knowledgeable, and committed to finding solutions to complex challenges. The development of our new ERP system was occurring alongside the website project, which introduced delays and required adjustments to our launch timeline. Uncap was incredibly flexible throughout the process, working closely with us as we aligned the website launch with ERP readiness. Their team remained supportive, proactive, and dedicated every step of the way, helping us navigate challenges while keeping the project moving forward.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uncap provided a dedicated project manager who guided us through every phase of the project and kept everything organized and on track. We also worked closely with a lead developer, designer, and account manager, giving us access to the expertise needed at every stage. During the initial phases of the project, we met multiple times per week to ensure alignment and momentum, eventually transitioning to a structured weekly meeting cadence as the project progressed. For day-to-day collaboration, Uncap utilized ClickUp to manage tasks and project communication, which provided excellent visibility into project status and deliverables. In addition, their team was always accessible by email and consistently responded quickly to questions, feedback, and emerging needs. Their communication and project management made it easy to stay informed and confident throughout the engagement.

What was your primary form of communication with Uncap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Uncap was their ability to truly immerse themselves in our industry and understand the needs of our customers. Dentistry is a highly specialized field, and communicating the value of our products requires a deep understanding of both clinical workflows and customer expectations. Despite the complexity of our industry, the Uncap team quickly developed a strong grasp of our business and consistently provided thoughtful recommendations backed by market research, industry best practices, and ecommerce expertise. Their ability to combine strategic insight with a genuine understanding of our audience played a significant role in the success of the project.

Are there any areas for improvement or something Uncap could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the eCommerce Consultant of an ecommerce company 

Describe what your company does in a single sentence.

We sell the top performing math teaching method worldwide to schools and homeschoolers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Improve sitespeed
• Update/modernize website design
• More fully utilize Shopify features like B2B, Managed Markets, and bundles

SOLUTION

How did you find Uncap?

Online Search

Why did you select Uncap over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reskin Shopify Store with a new theme which included:

• Redesign site
• Implement Shopify B2B
• Audit and replace apps
• Implement Shopify Markets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uncap completed the work of launching our new site meeting the agressive deadline we set forth when the project began.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication and project management were top notch. They were responsive, knowledgeable, and always made us feel heard and understood. Despite a tight timeline, they moved with haste and got it done. You could feel their genuine desire to deliver the best product possible. It was important to them that our expectations were met and that we were satisfied when the project came to an end.

What was your primary form of communication with Uncap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It's tough to pick one thing. They are professsional, knowledgeable, and friendly. Though if I have to pick one thing, I'd say that unlike other agencies, you can feel that they really care about delivering the best product possible.

Are there any areas for improvement or something Uncap could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Creative Director of Love & Promise Jewelers

Describe what your company does in a single sentence.

E-commerce fine jewelry company that specializes in custom designs with unique gemstones with focus on bridal. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Migrate from Magento to Shopify
• Maintain established SEO assets & content

SOLUTION

How did you find Uncap?

Referral

Why did you select Uncap over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website had gone through a history of 3 agencies so we knew the quality on the backend. Our last agency that specialized in Magento was wonderful (beginning 2 were not so great) but we wanted to move away Magento due to the continuous updates and security patches needed to maintain the website. Shopify offered a more user friendly solution with less friction and apps with easy installation that doesn't require a dev team to implement; so we landed on Shopify. We needed migration of over 12 years of data and over 2900 products with correct redirects without losing invested SEO. The team provided design for UIUX within 2 weeks of signing on the project and migrated everything over within 3.5 months. They were on time with their deliverables as promised and the final project looks amazing. We are still working out some kinks that were discovered post launch which they had been super patient with. The team at Uncap always responded timely and answered questions with professionalism. Highly recommend!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was a detailed outline of timeline from design to data migration that was presented. The team was able to deliver within their promised timeline. The delays were due to our unexpected occurrences from our end. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project manager Andy is very professional and detailed. 

What was your primary form of communication with Uncap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company's patience and ability to work about our teams unpredictable schedule. Uncap is very accommodating and a team player. 

Are there any areas for improvement or something Uncap could have done differently?

This may sound odd but not a fan of the program they use Click up Notifications or Marker.io . This is more of a personal preference. I find the programs cumbersome and not so intuitive. I prefer the platform Teamwork but again this is personal preference. 

BACKGROUND

Please describe your company and position.

I am the EVP, eCommerce of ULE Group

Describe what your company does in a single sentence.

ULE Group is a national leader in electrical, power, and lighting distribution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Launch an eCommerce shop
• Incorporate current customers, their credit lines and pricing into the site
• Expand the reach of our business nationwide
• Outline our services to provide detail and lead generation for enterprise accounts

SOLUTION

How did you find Uncap?

Referral

Why did you select Uncap over others?

• Pricing fit our budget
• Referred to me
• Was able to deliver all requirements

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website needed to be a B2B site but also not gatekept and open to the public. We required tiered pricing for our signed in customers as well as quotes and credit limit use for checkout. Uncap was able to accomodate all of these requirements and more with Shopify out of box, apps as well as one iPaaS connector company we utilized to connect our ERP. Uncap delivered the UX, development and testing on time and any delays on launch were either internal or with outside agencies. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uncap was able to deliver on all needs and most wants of the project. Any delays were either due to an App or outside vendor or our internal delays. Uncap took a complex business model and set of requirements and delivered them in an uncoventional platform of Shopify Plus that we chose for multiple reasons. Before even starting the project, Denis at Uncap, went through each of my requirements and laid out if it was doable, if it was native to Shopify, if it required an app and which one they recommend, or if custom work was needed. Uncap was recommended by Shopify, and we couldn't be happier. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uncap laid out the timeline and project in a PM tool that was tracked and recorded daily as well as having weekly meetings on the status of the project. Their response time on any question, concern or issue was within a business day.

What was your primary form of communication with Uncap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Uncap not only knows B2B and Shopify Plus well, but they outlined the project and did not "nickle and dime" us on anything that came up along the way. They found unique solutions to our challenging needs. There was never talk about things being out of scope like other agencies will do and didn't put a cutoff on feedback or UAT issues discovered. We had a great Project Manager, Adam and Denis, the Founder & Pricipal, was always available for a call or email. 

Are there any areas for improvement or something Uncap could have done differently?

No improvements to speak of. 

BACKGROUND

Please describe your company and position.

I am the CEO of Sock It to Me

Describe what your company does in a single sentence.

We sell socks that will put a smile on your face and some real pep in your step!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Launch a brand new website on the Shopify platform

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncap migrated our website to Shopify ensuring the front end design was done in a way that protected the look and feel of our brand and the customer shopping experience and helped us improve back end organization and functionality of our our ecommerce processes. We had agressive expectations to make the move in 2-3 months so we could be fully operational by the busy holiday shopping season. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We kept to an agreed upon timeline and launched in our target month. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept to a timeline, communciated frequently, priotitized troubleshooting and solution delivery, and had a high sense of urgency the entire time.

What was your primary form of communication with Uncap Commerce?

Virtual Meeting

What did you find most impressive or unique about this company?

I was so impressed with the communication and the sincere effort Uncap Commerce put towards establishing trust in their ability to take our 'baby' and make it amazing. They listened and we felt heard. They were also amazing troublehsooters...if something wasn't working, they were so quick to come with vetted alternatives for us to consider. It was amazing.

Are there any areas for improvement or something Uncap Commerce could have done differently?

Nothing I can think of. 

BACKGROUND

Please describe your company and position.

I am a Director at Kodo

Describe what your company does in a single sentence.

Kodo is an early childhood education manufacturer and retailer devoted to inspiring exploration and curiosity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Audit existing website
• Craft strategy for new website
• Support launch of new website
• Support post-launch edits and needs of new website

SOLUTION

How did you find Uncap?

• Referral
• Outside agency

Why did you select Uncap over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted with Uncap to create a brand new ecommerce store because we were maxing out our previous store on a out-dated platform. They helped us understand what the problems were going to be in making this change, how to handle them, and hand-held us through the whole process. Our dedicated account manager was key to our success and the owner of the business is incredibly forthright in how we could accomplish our goals. The team at Uncap continues to be a resource to us and I'm thankful to still have access to their consultancy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of the website, verifiable transfer of pages, UI & UX completion via Figma.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was handled by Adam using a mixture of email, google, and Clickup which seemed to work well for both teams. The requests were always handled and communicated in a timely manner.

What was your primary form of communication with Uncap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Hats of to the team for hand holding us through this laborious and sometimes stressful process. They've been nothing but supportive and continue to be a resource to us even after the launch. Shout out to Adam, Andy, Jo, and Dennis. Truly grateful for their service and experience.

Are there any areas for improvement or something Uncap could have done differently?

More experience / recommendations for ecommerce tax solutions.