Uncap - Shopify Platinum Partner

BACKGROUND

Please describe your company and position.

I am the CEO of English Riding Supply LLC

Describe what your company does in a single sentence.

We manufacture and distribute equestrian products, selling to retailers and selling direct.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Build a user friendly and compelling B2B website for a complex sku portfolio
• Build a B2C website for a new brand

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Uncap Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncap has partnered with us on development of three Shopify based websites, Ovationriding.com, our B2B, and Centaur Ranch. Each project was unique.  Ovation Riding was building the D2C site of an existing brand. It was a complex portfolio and our internal systems and data organization tools were antiquated.  The deliverables included creating a seamless shopping experience and a premium brand experience for the consumer.  Uncap delivered a fully functional site within 4 months. They then took on the building of our B2B site which encompasses 14,000 unique skus across 57 brands. They delivered this project in 6 months and our customers are thrilled with the results.  Finally, they built a D2C site for a brand new brand in our portfolio in four months. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success was defined by hitting timelines, quality of content, and minimal rounds of revisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is exceptional. They hold us accountable so they can hold themselves accountable to hitting timelines.  Uncap is extremely responsive. Denis the owner jumps in to help with any questions. They are a very professional and organized.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of service from the owner/founder/CEO and the service levels of the team. They are also high level experts on all things Shopify.

Are there any areas for improvement or something Uncap Commerce could have done differently?

No, they overperformed. 

BACKGROUND

Please describe your company and position.

I am a Director

Describe what your company does in a single sentence.

Manufacturer for ski and outdoor products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Transition to a new e-com platform

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• Pricing fit our budget
• Referred to me
• Experience with Shopify

Describe the scope of work in detail. Please include a summary of key deliverables.

This project consisted of designing and developing a new, responsive and professional ecommerce website using the Shopify platform and its ecosystem. The website should have a modern, clean and simple user interface for enhanced user experience and optimized conversion and engagement. UX Design Cross-sell and upsell features Cart Drawers Homepage Collection pages Product Detail Pages Tech stack integrations Data Migration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was built in the agreed upon timeframe and the uncap team was great at responding to any issues that came up along the way. The switch to a new e-com platform that Uncap enabled us to pull off lead to a significant increase in online sales without any dollars spent on ads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was great to work with and offered solutions for any issues that came up. We were able to go live by our desired date.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with the speed in which they were able to take on all the heavy lifting of building out the website and migrating all our data over to the new e-com system. The team is also very personable and responsive.

Are there any areas for improvement or something Uncap Commerce could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of an automotive company 

Describe what your company does in a single sentence.

Parts and accessories within the powersports industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Migrate to Shopify from out-dated platform
• Integrate with existing out-dated ERP system

SOLUTION

How did you find Uncap Commerce?

• Online Search
• Clutch Site

Why did you select Uncap Commerce over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Portfolio

How many teammates from Uncap Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Refresh the look of our site for a clean, modern appearance. 
• Migrate over 5,000 active SKUs and all associated data to Shopify. 
• Migrate thousands of recent customers an order history to Shopify. 
• Maintain functional elements, like shop by diagram and B2B/wholesale pricing structures. 
• Integrate with older ERP.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful ERP integration 
• Increased conversions 
• Increased traffic 
• New customer acquisitions 
• Minimal impact on current business flows

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I first spoke with Denis who was able to quickly drill down on our requirements, offer solutions and return a very reasonable quote. Once we were underway, I dealt with Adam, my dedicated project manager. Adam kept the project running with weekly meetings as well as constant email communication. I was provided with a timeline within my proposal and the UNCAP team stuck to it. 

The few delays experienced with my project all stemmed from dealing with the limitations of my older ERP and tax integration, not the UNCAP team. Both Adam and Jack (one of the developers) consistently delivered on function requests, like dropship functionality for our wholesale customers, custom pricing displays and a customized portal for B2B resources.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Shopify is markedly different than any other platform I've worked with, but both Adam and Denis demonstrated a deep understanding of working within the Shopify ecosystem from the get-go, which in turn helped me tremendously with aligning the new site with our older business model and work flows. Adam seemingly had a solution for every issue we came across, and if he didn't have one immediately, he was only a few days away from figuring something out. 

He has been truly unflappable throughout the entire process. Jo, the designer on my project, very quickly turned around a clean and minimal design that had so much more than the traditional lorem ipsum all over the place. She and her team dug up our old photos and content to create a site that tells a story about the company, the product, and the lifestyle. It was really impressive and only required a few very minor changes.

Are there any areas for improvement or something Uncap Commerce could have done differently?

I have plenty of suggestions for Shopify, but not for UNCAP. They delivered.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a consumer health company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Uncap Commerce?

We wanted to migrate our Magento platform to Shopify.

SOLUTION

What was the scope of their involvement?

Uncap Commerce helped us with e-commerce development. The team focused on creating our new Shopify platform and migrating all of the data from our previous system while making the process extremely easy. To jumpstart the process, we provided them with our plans, and they gave us their feedback in a very collaborative approach.

What was the team composition? 

We worked with 2–3 members of Uncap Commerce’s team, including Adam (E-Commerce Director).

How did you come to work with Uncap Commerce?

Uncap Commerce was a Shopify partner when we first met them. We chose them for this project because we had worked with them in the past.

How much have you invested with them?

We invested around $30,000 with them.

What is the status of this engagement?

We worked together from August–October 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uncap Commerce’s work resulted in an increase in revenue and conversion rates on the site. Overall, they delivered immediate positive results within our expected metrics, and we’re super happy with them.

How did Uncap Commerce perform from a project management standpoint?

Uncap Commerce handled the whole project from start to finish and delivered it ahead of schedule while staying on budget. In addition, they kept us informed on the project throughout the process.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Adam was great; working with him was very good because he made things extremely smooth for us and was a problem-solver.

What did you find most impressive about them?

Uncap Commerce did a great job moving the project along and was always ready for our requests. In addition, they showed their expertise in Shopify.

Are there any areas they could improve?

I didn’t think there was anything they could improve on.

Do you have any advice for potential customers?

Having a plan from the start could make things easier rather than deciding things as they come up.

BACKGROUND

Please describe your company and position.

 I am the Ecommerce Manager of a consumer products company 

Describe what your company does in a single sentence.

We sell vitamins and supplements to customers in niche markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Migrate from one ecommerce platform to Shopify Plus
• Improve the user experience through an updated website design
• Provide recommendations on services or solutions needed for our D2C and B2B stores

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Uncap Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project was to migrate an old, antiquated e-commerce platform to Shopify Plus. That included: 

• site redesign
• subscription migrations
• a full tech stack upgrade.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes included a successful migration to a fully operational site to meet our business needs. The project was completed on time with no issues on an extremely aggressive timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project milestones and deliverables were communicated clearly, and we were provided a project schedule. Items were delivered on time, and communication was top-notch. There was never a time in the project when I didn't know what was happening or what the potential risks were.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were always in the know about where the team was on the project, what was going well, and what was presenting challenges. If there was an issue, a solution was always provided. They were an extension of our team. I would recommend Uncap to anyone looking for Shopify work.

Are there any areas for improvement or something Uncap Commerce could have done differently?

This particular project went extremely well.

BACKGROUND

Please describe your company and position.

I am the Owner and CEO of the company. 

Describe what your company does in a single sentence.

We market and sell solid wood furniture for craftspeople throughout Vermont.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Migrate our website to Shopify Plus

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncap managed the modernization and migration of our website. Our site was 12 years old and had been custom built with hundreds of unique capabilities, based on our needs over the years. We had thousands of products, pages, categories, blogs, etc. The migration was much more complex than most but the folks at Uncap led us step by step through the process. 

Denis, Adam and James were our main contacts and they were all great to work with-- always available and responsive to our questions. We're very happy with the new website and would certainly recommend Uncap to anyone looking to set up a Shopify site or migrate to Shopify from another platform. They are the experts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved SEO
• Improved site design and UX 
• Improved sales revenue 
• Improved traffic (organic and paid)
• Improved customer feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was thorough and responsive. We had regular, scheduled weekly meetings with our project managers. Both Adam and James were available via email, phone and teleconference. At times, my team got a little behind on our scope of work, but the uncapped team was always willing to wait for us to catch up.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everyone in the company, from the owner down to the project managers and tech support, took the time to really get to know our company and our needs for the new website. They are brilliant and very knowledgeable of all that Shopify can do.

Are there any areas for improvement or something Uncap Commerce could have done differently?

Not that I can think of

BACKGROUND

Please describe your company and position.

I am the Owner of (a/an) Food & Beverages

Describe what your company does in a single sentence.

Gourmet tea manufacturer and seller.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Migration from Woocommerce to Shopify

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Engaged with vendor to migrate an existing Woocommerce store - with over 5 years of sales data and numerous platform customizations - to Shopify. The goals of the new shopify store included:

• live on Shopify with historical data
• implement all our must have customizations, while minimizing app bloat
• maintain existing SEO ranking as much as possible
• take advantage of new features available only on Shopify
• improve site speed and conversion rate

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Site Speed Improved
• Conversion Rate Improved
• Staff happiness with site improved.
• Customer happiness with site improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There were some communication challenges regarding the timeline but we were able to go live prior to our busy season and had constant access to a single point of contact to advocate for our needs.

What was your primary form of communication with Uncap Commerce?

Virtual Meeting

What did you find most impressive or unique about this company?

They had a significant amount of knowledge and expertise about the Shopify platform.

Are there any areas for improvement or something Uncap Commerce could have done differently?

I think the complexity of our data migration was underappreciated and would have made the timelines less challenging. There were also staffing changes during the kickoff which were a hinderance (perhaps unavoidable).

BACKGROUND

Gator Chef Inc. is a privately held medium-sized Commercial Food Service Equipment and Supplies Business selling commercial food service equipment and supplies to primary B2B customers such as restaurants, bars, bakeries, and other food service establishments. Sales channels for Gator Chef are through outside salespeople, a brick n’ mortar store, and their website. My position is Business Systems Manager.

OPPORTUNITY / CHALLENGE

The challenge was redesigning our company's dated website www.gatorchef.com because the existing website platform and design did not meet the company's strategic vision for the future. Gator Chef's business case is an omnichannel approach. The e-commerce website supports the local retail store, local outside sales force, and national online sales.

The e-commerce website redesign and migration needed to provide company branding, retail store promotions, lead generations for the local outside sales force, and online sales.

In addition to the challenge of meeting the website project's redesign goals was finding the right agency to do it. Gator Chef interviewed over a half dozen agencies.

SOLUTION

Gator Chef wanted a hosted website platform that could grow with the business, with the ability to not only sell products online nationally but also support our outside sales force and the physical store. As a result, we choose Shopify as the platform and Uncap for their Shopify expertise.

I wrote a detailed scope of work for the project around using Shopify as the platform and an existing Shopify theme. It was our preferred method vs. a "build from scratch" approach to controlling costs.

Our strategic objectives were:

• Business branding
• Increase retail store traffic
• Increase phone traffic
• Provide an online digital product catalog
• Increase CRM database for marketing/promotions
• Online adverting for offline promotions (retail store)
• Online advertising for online/onsite promotions
• Online RFQs (Request For Quote) – products and services
• Provide generic company and retail store information – company background/history, retail location, driving directions, etc.
• e-Commerce sales 

Denis Uncap's founder was involved in the project from the start. He reviewed our scope of work and met with us to address questions, provide guidance, and a fantastic team to work with from Uncap.

Adam was our Uncap Project Manager. He did an outstanding job managing the project.

RESULTS & FEEDBACK

First, let me say we made the right choice in agencies. Uncap is a great agency to work with on a website project.

Although the new website has only been live for two weeks, the old site's cutover went off without a hitch. Our company's executive management is very pleased with the outcome. 

Uncap Commerce's management of the project was very professional. We met weekly ongoing throughout the completion of the project. As a result, any concerns or needed changes were completed on time to keep the project moving forward.

Speed, accuracy, and transparency. If I found an issue or needed something changed, Uncap completed the work in almost real-time. I sent it over to Adam, and I tested and approved the update the following day.

BACKGROUND

Please describe your company and your position there.

We are a digital agency that helps overseas brands launch thier online business in the the US. We offer an end-to-end soluiton for US operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uncap, and what were your goals?

We needed Shopify B2B ecommerce specialist to build design and build the site for our cleint. Our client had a large volume catalog with specific reqirements for search/filter functionality. The client needed to be able send product quotes to the end customer and convert those to draft orders.

SOLUTION

How did you select this vendor and what were the deciding factors?

We recieved a recommendation from a Shopify B2B business development manager to talk to Uncap. We interviewed Uncap and based in on thier answers and experience, decided they were a fit for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies: Shopify Advanced, custom B2B app built by Uncap, Metrixify app , Product Filter and Search app.

Deliverables: Design and build B2B ecommerce site in Shopify Advanced able to send PDF product quote to customer and convert to draft order. Customer creation and approval functionality. Adding metafields to product pages.

Project Steps: Discovery, design mock up, development, app use training, QA, launch.

How many people from the vendor's team worked with you, and what were their positions?

Uncap product 4 people Project Owner, Project Manager, Developer, Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Uncap delivered the project on time and on budget. Uncap was flexible with regards to changing the functionality during the process and was able to keep up with the deadlines.

Describe their project management style, including communication tools and timeliness.

Uncap was good ad explaining the work / changes they completed so we could explain it to our end client. The PM was very helpful , managed his team well and was very responsive to our questions.

What did you find most impressive or unique about this company?

The Uncap team had great knowledge of the Shopify ecosystem. Compared to other Shopify vendors we have used in the past, they are outstanding.

Are there any areas for improvement or something they could have done differently?

We think some of the discovery information we shared with the Project Owner was not shared with the PM. We had to explain a few things again to the Project Manager.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at an online fitness equipment store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncap?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

Uncap developed our Shopify Plus store from scratch using Figma for design. They started by going through a thorough discovery phase to ensure that their team understood what we wanted, and then they proceeded to build the platform. In terms of functionalities, the site has a video player feature and multiple meta fields for images and videos — everything is styled according to our requirements. In addition, visitors can buy our products through the site.

Moreover, Uncap provided maintenance services to the platform they built for us.

What is the team composition?

We worked with a project manager and two developers from their team.

How did you come to work with Uncap?

I found them through a Google search.

How much money have you invested in this partnership?

We invested $50,000 with them.

What is the status of this engagement?

We worked together from March–September 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website has doubled in sales since we launched it.

How did Uncap perform from a project management standpoint?

They delivered everything within the deadline and budget. In terms of tools and communication, we used ClickUp and Zoom meetings.

What did you find most impressive about them?

They never used the word ‘’impossible’’ — their team always found a way to get things done. Uncap tried to make everything happen one way or another.

Are there any areas they could improve?

The handoff process was a bit rocky. Nonetheless, I talked to them already about this and gave them my feedback, and their team solved the issue.

Do you have any advice for potential customers?

Spend enough time in the discovery process to ensure you get exactly what you want. Moreover, allocate time to the most important things first.