UDS Systems

BACKGROUND

Please describe your company and position.

 I am the CTO of a Fleet Management Company

Describe what your company does in a single sentence.

We automate processes for car fleets in Germany from 10 to 20.000 cars. We are a Software And A Service Provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDS Systems to accomplish?

• To create a custom B2C portal for drivers, fleet managers, and leasing companies to efficiently manage their operations.
• To customize Dynamics 365 Power App for storing and managing information related to car management and repair processes.
• To implement a system for managing leads and opportunities effectively.

SOLUTION

How did you find UDS Systems?

Upwork

Why did you select UDS Systems over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost

How many teammates from UDS Systems were assigned to this project?

25

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work in this project included the development and implementation of various modules and functionalities within the system, aimed at improving fleet management and related processes. Key deliverables and areas of focus included: 
1. Schaden Management (Damage Management): 

• Simplification of the accident reporting process through a user-friendly form. 
• Facilitation of communication between fleets and repair partners. 
• Implementation of post code routing functionality to find the nearest repair partner based on addresses. 

2. Leasing Process:

• Support for drivers and fleet managers throughout the lease lifecycle. 
• Reminders for necessary lease-related actions. 
• Efficient document exchange capabilities among drivers, fleet managers, and car dealers. 

3. Invoicing & Outvoicing:

• Invoice management with advanced features.
• Parsing invoices from PDF attachments or extracting information using OCR.
• Integration with SAP for synchronized data exchange related to billing, financial data, and customer information. 
• Implementation of an invoice approval process and status tracking for efficient management and transparency. 

4. B2C Portal: 

• Development of a comprehensive platform for fleet managers to manage their fleets efficiently. 
• Features such as car ordering, lease process oversight, repair status tracking, fuel and service card ordering, access to fleet analytics, and more. 

These deliverables collectively aimed to streamline fleet management processes, enhance communication, reduce response times, improve transparency, and provide a user-friendly platform for fleet managers to effectively oversee their operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Handling nearly 27,000 damage cases efficiently. 
• Collaborating with 660 repair partners to streamline the repair process.
• Serving a community of 11,600 drivers. 
• Successfully managing approximately 26,700 leasing cars throughout their lifecycles. 
• Handling a substantial volume of financial transactions, including approximately 30,400 invoices from 180 partners. 
• Managing around 13,200 outvoices to 300 partners within the system. 
• Engaging a user base of nearly 2,500 active B2C portal users, providing them with a comprehensive platform for efficient fleet management. 

These measurable outcomes underscore the project's progress and its tangible impact on fleet management, communication, and operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UDS Systems adopted an agile Scrum approach for project management, demonstrating a high level of organizational efficiency. Their project management methodology included meticulous epic planning, precise work item estimations, and seamless execution of iterations. One notable aspect of their project management was their consistent adherence to timelines. They consistently delivered items on time, reflecting their commitment to meeting project milestones promptly. 
Furthermore, UDS Systems exhibited a proactive and responsive approach to addressing our needs. Their professionalism was evident in their ability to implement new features seamlessly. 
They showcased a deep understanding of the evolving landscape of innovative technologies and Microsoft updates, consistently providing valuable suggestions and recommendations for optimizing project outcomes. Overall, their project management approach was marked by professionalism, timeliness, and a proactive attitude, ensuring the successful execution of the project.

What was your primary form of communication with UDS Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

What we found most impressive and unique about UDS Systems is their exceptional team of professionals. They go beyond the typical client-vendor relationship and treat their clients like family. This commitment to building long-term partnerships sets them apart in the industry. UDS Systems stands out for their continuous improvement efforts and their unwavering readiness to assist clients promptly. Their ability to swiftly implement client requests is truly commendable. 
In summary, what makes UDS Systems exceptional is their dedicated team, their family-like approach to clients, their focus on long-term collaborations, their commitment to improvement, and their remarkable agility in fulfilling client needs efficiently.

Are there any areas for improvement or something UDS Systems could have done differently?

UDS Systems has demonstrated a high level of professionalism and commitment to our success throughout the project.

BACKGROUND

Please describe your company and position.

I am the Information architect and software designer of Platform of Trust

Describe what your company does in a single sentence.

We are developing Data Exchange service platform for inter company data exchange

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDS Systems to accomplish?

• Implement a data information model management solution

SOLUTION

How did you find UDS Systems?

Referral

Why did you select UDS Systems over others?

• Pricing fits our budget
• Great culture fit

How many teammates from UDS Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of the project was to implement a data information model management solution, including metadata browser, data explainer and data mapping tool. The resulting solution allows managing metadata, data products, versioning, map existing data models with external structures and specify transformation rules. The solution is implemented in a form of a web application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Stayed on budget and received more features than expected

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient and responsive throughout the implementation process. They delivered all key items on schedule. Whenever we had specific needs or faced challenges, they were quick to respond and adapt. We were extremely satisfied with their commitment to excellence and their ability to meet our business requirements.

What was your primary form of communication with UDS Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive about this company is there flexibility of thinking and ability to implement even most complicated business requirements.

Are there any areas for improvement or something UDS Systems could have done differently?

While the overall experience was highly positive, one area for improvement could be enhanced communication during the initial phases to ensure all stakeholders are aligned on objectives and expectations.

BACKGROUND

Please describe your company and position.

I am the Department Manager of Fahrzeug-Werke LUEG Ag

Describe what your company does in a single sentence.

LUEG is one of the oldest and biggest car dealers and provider of mobility solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDS Systems to accomplish?

• Digitization of sales and other departments using M365/PowerPlatform
• Automating of complex processes within LUEG and our contractors
• Consultation around M365

SOLUTION

How did you find UDS Systems?

Referral

Why did you select UDS Systems over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from UDS Systems were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sales and other departments have been digitized using M365/PowerPlatform. Complex processes within LUEG and our contractors have been automated. Provided consultation on M365.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increases in efficiency, decreasing process costs (FTE, Paper,…)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were usually delivered on time. They communicate clearly, so we're always informed about possibilities and get good input in the best possible way.

What was your primary form of communication with UDS Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

• Expertise around M365/Azure/Software development
• Availability

Are there any areas for improvement or something UDS Systems could have done differently?

Everything is fine.