UAMASTER

BACKGROUND

Please describe your company and position.

I am the CEO of Sweetanok

Describe what your company does in a single sentence.

Non-profit 501(c)3 to help Ukraine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UAMASTER to accomplish?

• Increase the effectiveness of communication
• Google Analytics setup

SOLUTION

How did you find UAMASTER?

Referral

Why did you select UAMASTER over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Ukrainian company

How many teammates from UAMASTER were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thanks to the UAMASTER agency, we have accomplished several tasks: we have improved the efficiency of our website, set up Google Analytics, introduced a content plan to our Facebook page, and implemented proper communication messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Signed an important document with the Ukrainian administration based on the content created by UAMASTER 
2. The engagement rate of our pages in social networks has increased

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, their project management was very effective. All tasks were completed on time, and the team responded to my requests quickly and professionally.

What was your primary form of communication with UAMASTER?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their systemic approach and great attention to detail were impressive.

Are there any areas for improvement or something UAMASTER could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Owner of ART+VET

Describe what your company does in a single sentence.

The ART+VET veterinary clinic provides a full list of services for the diagnosis and treatment of pets - cats, dogs and other animals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UAMASTER to accomplish?

• Increase the number of visits to the clinic
• Improve site efficiency

SOLUTION

How did you find UAMASTER?

Online Search

Why did you select UAMASTER over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from UAMASTER were assigned to this project?

2-5 Employees

What was your primary form of communication with UAMASTER?

• In-Person Meeting
• Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We received a detailed usability audit of our site with a list of comments and clear recommendations on what exactly we need to fix. Also, all web analytics were fully configured in 2 days.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We decided to continue cooperation with UAMASTER and will continue to order advertising from them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

These guys were always in touch. We communicated by phone and email.

What did you find most impressive or unique about this company?

Previously, our clinic was in Bakhmut. We thank UAMASTER for offering us special cooperation terms to support our business.

Are there any areas for improvement or something UAMASTER could have done differently?

We're completely satisfied with the first result of our cooperation, so we decided to order other services from UAMASTER. We hope our partnership continues at the highest level.

BACKGROUND

Please describe your company and position.

I am the Project manager

Describe what your company does in a single sentence.

Yachting Academy, Captain's Club, Yacht charter. We have been training, growing and traveling together since 2016.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UAMASTER to accomplish?

• Develop new site
• Improve digital advertising performance

SOLUTION

How did you find UAMASTER?

Online Search, Referral

Why did you select UAMASTER over others?

High ratings, Great culture fit, Company values aligned, Other

What was the size of UAMASTER’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We turned to UAMASTER with a short-term project - website development. They skillfully did it, we were satisfied with the result, so we decided to continue working with them, it turned into a long-term cooperation in various areas of digital marketing, including paid advertising, SEO, email marketing. We got an increase in conversion on the site from 0.5% to 2%

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We got an increase in conversion on the site from 0.5% to 2%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UAMASTER is a company that plans and executes their projects with utmost professionalism. They have successfully completed their work ahead of schedule, meeting all their deadlines.

What was your primary form of communication with UAMASTER?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

What amazed me about UAMASTER was their flexibility, youthfulness, and energy. They keep up with the latest trends and approaches in their field, and they do their work with sheer professionalism.

Are there any areas for improvement or something UAMASTER could have done differently?

UAMASTER is an incredibly proactive company. They are constantly inventing innovative solutions to the challenges they face. But I would like a discount for further cooperation. :)

BACKGROUND

Please describe your company and your position there.

Our main services:

• Yachting Academy
• Captain's Club
• Yacht charter

We have been training, growing and traveling together since 2016.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAMASTER, and what were your goals?

We turned to UAMASTER with a short-term project - website development. They skillfully did it, we were satisfied with the result, so we decided to continue working with them, it turned into a long-term cooperation in various areas of digital marketing, including paid advertising, SEO, email marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a contractor who would offer us the best idea for our company website. The challenge was that our company provides services for different target audiences. It was necessary to develop a design and user flow taking into account the characteristics of each audience segment. UAMASTER offered the best solution.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

At first, it was website development. Then they did Google Ads, Facebook and Instagram PPC, SEO and email marketing for us.

How many resources from the vendor's team worked with you, and what were their positions?

Website development:

• Project manager
• Creative director
• designer
• web developers

Digital campaigns:

• Account manager
• PPC managers
• Email marketer
• SEO specialists

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

1. We were satisfied with the site developed for us by UAMASTER. Structure, design, navigation, user flow - everything met our wishes.
2. Thanks to digital campaigns, we attracted new clients. We increased our goals and achieved them month by month.

How effective was the workflow between your team and theirs?

The workflow has been perfect. Timelines were always met and their team would respond within hours of asking any questions. Once a month, we meet to discuss campaign progress and strategy.

What did you find most impressive or unique about this company?

They really understood our needs and gave solutions to us.

Are there any areas for improvement or something they could have done differently?

Great job, thank you!

BACKGROUND

Please describe your company and your position there.

We help founders of IT companies to find clients for contracts from $200K+ per year using Linkedin

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAMASTER, and what were your goals?

UAMASTER provided us with online advertising services

SOLUTION

How did you select this vendor and what were the deciding factors?

UAMASTER’s approach and experience were relevant for our tasks, so we've chosen their offer from several others

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We started from LinkedIn lead generation and Google Ads search campaigns as UAMASTER’s PPC specialist suggested Later, we tried Facebook lead generation campaign We had monthly reports with campaign efficiency and suggestions for performance improvement.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a team of 3 members: Account Manager, Digital Strategist, and PPC manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We’ve got a great result. The number of leads was increasing month to month and their quality was high. We’ve got several good clients from these leads.

How effective was the workflow between your team and theirs?

We communicated mostly with the account manager, who answered really quickly. We had monthly calls to discuss the results and our future plans. Sometimes we had additional calls with the PPC specialist and Digital strategist to discuss campaign settings and tools deeper.

What did you find most impressive or unique about this company?

UAMASTER really cared about the results and did their best to help us achieve our goals.

Are there any areas for improvement or something they could have done differently?

Everything is good

BACKGROUND

Please describe your company and your position there.

Aerorozvidka is a team that promotes creating and implementing netcentric and robotic military capabilities for the Ukrainian security and defense forces. Aerorozvidka exemplifies the direct engagement of civil society in repelling aggression against Ukraine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAMASTER, and what were your goals?

We needed to set up web analytics services to analyze traffic.

SOLUTION

How did you select this vendor and what were the deciding factors?

We know UAMASTER as a top-ranked digital agency. We asked them if they could do this job quickly, and they agreed.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Google Tag Manager + Google Analytics 4 set up and configuration.

How many resources from the vendor's team worked with you, and what were their positions?

PM and web analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got results in 24 hours after our request. It’s perfect!

How effective was the workflow between your team and theirs?

Two calls and several messages were enough. I explained the task, and in a few hours, the agency started working. The next day, everything was ready.

What did you find most impressive or unique about this company?

Incredibly fast and deep knowledge of web analytics.Stay the same cool guys!

Are there any areas for improvement or something they could have done differently?

Stay the same cool guys!

BACKGROUND

Please describe your company and your position there.

I was PM&Digital Marketer in Kadroland.com - ferst ukrainian online education service for HR`s

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAMASTER?

We have a well-developed digital infrastructure, which includes CRM, 3 websites, many landing pages, a webinar platform, digital advertising channels, direct marketing channels. We had a lot of data in several databases. Furthermore, we needed to get checkup with data collection and analysis, so we could make the right decisions for future steps.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was a very simple decision because I had previous experience with UAMASTER agency in other projects. I used to work with many agencies and realized that UAMASTER is the best choice for our tasks. They have excellent expertise in web analytics and digital marketing, which I have personally seen many times.

Describe the project in detail and walk through the stages of the project.

We moved step by step:

1. discussion of project tasks
2. identification of problems with the datа collection
3. errors fixing
4. additional settings for Google Analytics
5. creating dashboards in Google Data Studio
6. Ideas for A/b testing
7. training for employees of our company

"Work with marketing data"

How many resources from the vendor's team worked with you, and what were their positions?

These were the project manager and web analyst.

RESULTS & FEEDBACK

 Can you share any outcomes from the project that demonstrate progress or success?

1. We got the correct data collection.
2. Cool Dashboards in Google Data Studio.
3. New knowledge and understanding of how to make decisions based on marketing data.

How effective was the workflow between your team and theirs?

Perfect work! We are pleased with the results.

What did you find most impressive or unique about this company?

Finally, we have changed some approaches in marketing channels, and get better results with a smaller budget. They understand business. 

Are there any areas for improvement or something they could have done differently?

Sometimes it is necessary to explain why we want to see such data in the context of the business.

BACKGROUND

Please describe your company and your position there.

AILAS Ophthalmology Center is a specialized full-cycle vision restoration clinic, equipped with the latest equipment for diagnosis and treatment. In 2005, AILAS Medical Center was established, specializing in diagnostic, treatment and surgical issues in ophthalmology. AILAS Medical Center received the highest qualification category, ISO certificate and during all years of work met both the international requirements of the modern ophthalmological center and the expectations of patients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAMASTER, and what were your goals?

We needed a partner to provide us with online advertising and web analytics services. The main task: new clients. Goals: registration for a doctor's appointment (web form), calls to the clinic.

SOLUTION

How did you select this vendor and what were the deciding factors?

I took a course at the UAMASTER School of Digital Advertising, which works on the basis of UAMASTER agency. There I met the specialists of the agency and made sure of their high professional level. So when we needed a contractor, UAMASTER was top of the line.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We started cooperation in November 2015 and continue it now. During this time we have conducted many advertising campaigns.

1. Brand awareness campaigns
2. Advertising of various services (vision correction, laser correction, pediatric ophthalmology and many others)
3. Local campaigns We use mostly advertising on Google and Facebook, sometimes we use additional tools. The agency also serves our web analytics and reporting.

How many resources from the vendor's team worked with you, and what were their positions?

We work with:

• an Account Manager
• Digital Strategist
• Media Planner
• PPC manager
• Web Analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Each advertising campaign has its own goals. For example, for one campaign, this is reach and CPMU. For the second campaign - the number of goals achieved and the CPA. Thanks to UAMASTER, the number of patients in our clinic is constantly increasing.

How effective was the workflow between your team and theirs?

І set a task for the account manager by e-mail. We make regular calls and, if necessary, offline meetings. The Strategist and the PPC specialist are also available to the communication. Planning takes place monthly. We see reports in Google Data Studio. The agency provides us with comments and advices.

What did you find most impressive or unique about this company?

Their empathy and desire to provide the result we need are amazing!

Are there any areas for improvement or something they could have done differently?

Thanks for good work!

BACKGROUND

Please describe your company and your position there.

We are the best online optical store in Ukraine. We sell lenses, glasses, frames and accessories for easy use and safe storage of products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAMASTER, and what were your goals?

We needed sales growth. We looked to a subcontractor who can manage all our PPC and Branding campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

We made marker research and chose some top-ranked digital agencies. We sent them requests and talked to the agencies. We received an offer that included not only an advertising forecast, but also an analysis of our web analytics tools and metrics. We were pleasantly surprised and signed the agreement.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Since January 2017, we have conducted dozens of advertising campaigns for different types of tasks: - online sales - offline sales - increase brand averness We used different types of advertising campaigns in Google Ads:

• Search
• Shopping campaigns (Smart shopping)
• GDN
• Remarketing
• Performance max
• Video advertising
• Local campaigns

We also regularly used advertising on Facebook, Instagram and TikTok.

How many resources from the vendor's team worked with you, and what were their positions?

Agency's project team included an Account Manager, Media Planner, PPC manager, Web Analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have good growth results year-to-year. Our KPIs: transactions, customer acquisition cost, ROMI, ROAS. UAMASTER tests different types of campaigns and audiences to get the best results. We are satisfied with the results and continue to cooperate.

How effective was the workflow between your team and theirs?

Our daily communication is via chat, and we also make calls. We set tasks for the agency. They calculate the budget forecast and the results of the campaign in the media plan. We approve it. Then the agency launches advertising campaigns, do control and optimization. We receive regular detailed reports.

What did you find most impressive or unique about this company?

Our advertising campaigns are very dynamic. We have monthly plans, but within the month we can make changes and adjustments: to launch an additional promotion, etc. The agency responds to our tasks very flexibly. They are always in touch and respond quickly to our comments or new tasks.

Are there any areas for improvement or something they could have done differently?

We are glad to have a trusty partner. Our cooperation has lasted for over 5 years.

BACKGROUND

Please describe your company and your position there.

JSC “Oschadbank” is one of the largest financial institutions of Ukraine.The founder of the Bank is the State in the person of the Cabinet of Ministers of Ukraine. Over 6 thousand of its offices carry out their functions, including the disbursement of pensions, social aid, processing of utility payments and other banking transactions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAMASTER, and what were your goals?

The bank has many different tasks in digital marketing: website development and maintenance, advertising campaigns, communication with target audiences. Some tasks are performed by the inhouse team. And we need a stable partner who can help us improve our communication.

SOLUTION

How did you select this vendor and what were the deciding factors?

UAMSTER is a top-rated Ukrainian digital agency with excellent experience in the financial sector - projects for 20 banks.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

For 7 years of cooperation, we have implemented many projects, but not limited to the below:

• digital strategy consulting
• Web development and maintenance (3 websites)
• Few digital campaigns (Google Ads, Facebook Ads, TikTok ads and another tools)
• Web analytics consulting

How many resources from the vendor's team worked with you, and what were their positions?

We worked with different dedicated teams in each project. For example:

Web development team: PM, backend coders, CSS coders, SEO specialist, Web Analyst, etc.

Digital advertising team: Account manager, Strategist, Media Planned, PPC specialists, Web Analyst, etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are pleased with the stable cooperation with the predicted results shown by UAMASTER agency in many implemented projects over 7 years. In advertising campaigns, they always reach the planned metrics, and often exceed them. I would also like to mention the understanding of our products and easy communication with the agency. We want to see UAMASTER as a contractor for our next projects.

How effective was the workflow between your team and theirs?

We implemented with UAMASTER many projects in different areas, their workflow was also different. Usually we have a task and hold a tender to choose a contractor. After determining the winner of the tender, we start working with the account manager or project manager. Each project has its own checkpoints.

What did you find most impressive or unique about this company?

They are always in touch with us. Also, they always try to give more than the scope of the contract. We can get advice on any digital marketing issues.

Are there any areas for improvement or something they could have done differently?

I wish UAMASTER to grow further and have more impressive projects.