tsera agency

BACKGROUND

Please describe your company and position.

I am the Manager of Horizonte Trivial Lda.

Describe what your company does in a single sentence.

Smartwin, selling accessories and profiles for windows.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire tsera agency to accomplish?

• b2b platform

SOLUTION

How did you find tsera agency?

• Online Search
• Other

Why did you select tsera agency over others?

High ratings

How many teammates from tsera agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

It was quick and professional.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

B2B platform built, sales improvements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything on credit

What was your primary form of communication with tsera agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Their speed and professionalism were impressive.

Are there any areas for improvement or something tsera agency could have done differently?

There's always room for improvement, but this company is 100%.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a company that manufactures and sells aluminum windows and doors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with tsera agency?

We needed help with the development of an AR visualization system and a custom CRM system tailored to our business needs.

SOLUTION

What was the scope of their involvement?

tsera agency developed a web page that triggers the mobile device’s native AR preview mode, allowing users to visualize our products in their own space with just a few interactions. They also built a custom open-source CRM system hosted on a separate server. The team handled all aspects of development, including design, coding, and integration.

What is the team composition?

We worked with 2–5 teammates from tsera agency.

How did you come to work with tsera agency?

They were referred to me. I chose them because they had high ratings, were close to my geographic location, and offered good value for the cost.

What is the status of this engagement?

We worked together from February–March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

tsera agency’s work led to clear and measurable improvements for our company. We saw a 30%–40% increase in customer engagement on the website, driven by the AR experience. We also saw a 15%–20% improvement in conversion rates, as customers could better visualize products before purchasing.Moreover, we saw a 25% reduction in time spent on client consultations and a 90% cut in CRM-related costs, replacing a €5,000/year solution with a low-cost custom system. We also saw a 20%–30% improvement in internal efficiency and order management speed.

How did tsera agency perform from a project management standpoint?

tsera agency’s project management was very structured and reliable. Communication was clear throughout the process, and they kept us updated at every stage. All key deliverables were completed on time, and any adjustments were handled quickly and efficiently.

What did you find most impressive about them?

We were most impressed by their focus on future-proofing and long-term cost efficiency.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a construction company. We supply and install premium PVC windows and doors, offering custom-fit solutions for residential and construction projects across Portugal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire tsera agency to accomplish for your PVC windows and doors business?

We hired tsera agency to build a modern, multilingual website for our PVC windows and doors business, helping us reach customers across different markets and present our products professionally online.

SOLUTION

What was the scope of their involvement?

tsera agency handled the full design and development of our new website. The main deliverables included a multilingual website built from scratch, with a clean modern design, product presentation pages, and full responsiveness across devices. The team also handled content creation and SEO optimization for the website. Currently, they provide ongoing maintenance to keep everything running smoothly.

What is the team composition?

We worked with 2–5 teammates from tsera agency.

How did you come to work with tsera agency?

Someone referred tsera agency to me. I chose them over other options because they were close to my geographic location, had a great culture fit, and offered good value for the cost.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked with them from January to March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since launching the new multilingual website, we've been able to reach a much wider audience across Portugal, including customers of various nationalities. Organic traffic increased significantly thanks to the SEO work, with around a 60% growth in visitors over the first few months and a noticeable rise in inquiries coming directly through the website.

The increase in inquiries translated directly into new customer acquisitions. In the first quarter after launch, we saw roughly 20–25 new clients come through the website, which represented around a 30% growth compared to the same period before. It made a real difference for the business.

Moreover, we tracked a few key metrics. Our conversion rate sat around 3.5%, bounce rate dropped to roughly 45% after launch, and average session duration increased to about 2 minutes and 40 seconds, which told us visitors were actually engaging with the content. These numbers gave us confidence the website was doing its job.

How did tsera agency perform from a project management standpoint?

They delivered on time. We communicated via email and messaging apps.

What did you find most impressive about them?

What stood out most was the value and the responsiveness. The price was slightly higher than some competitors, but given the quality of the work and the ongoing support, it made complete sense in perspective. On top of that, tsera agency was almost instantly available whenever we needed something, which saved us a lot of time and back-and-forth.

Are there any areas they could improve?

Honestly, not much. The process was smooth from start to finish. If anything, a more detailed progress update during the development phase would have been nice, but it never caused any real issues. Overall, we were very satisfied.

BACKGROUND

Please describe your company and position.

I am the Founder of PanoramaPVC

Describe what your company does in a single sentence.

We manufacture and sell PVC windows and Pergolas

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire tsera agency to accomplish?

• Establish a modern, professional online presence that enhances brand credibility and attracts new customers.
• Streamline our quoting process to reduce manual work and turnaround time for sales.

SOLUTION

How did you find tsera agency?

Referral

Why did you select tsera agency over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from tsera agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tsera Agency undertook a comprehensive digital transformation project for PanoramaPVC, encompassing website development and custom software engineering. The scope included:
 1. Website Development - Design and development of a modern, professional website that showcases PanoramaPVC’s pergola and outdoor solutions. The site was built to reflect brand identity, improve online visibility, and serve as a customer-facing sales channel.
 2. Automated Quote Generator - Engineering and implementation of a custom pergola quote generator tool. This involved:
 ∙ Building a dynamic input system where users specify project parameters (pergola dimensions, materials, finishes, customizations)
 ∙ Creating backend logic to calculate pricing based on specifications
 ∙ Generating professional, branded PDF quotes automatically
 ∙ Integrating the tool into the sales workflow
 3. User Experience & Workflow Integration - Ensuring seamless integration between the website and quote generator, with intuitive interfaces for both end customers and internal sales team.
Key Deliverables:
 ∙ Fully functional, responsive website with modern design
 ∙ Automated pergola quote generator with real-time pricing calculation
 ∙ Professional branded quote output (PDF generation)
 ∙ User-friendly interface for sales team to manage quotes
 ∙ Ongoing technical support and tool maintenance
The combined solution transformed PanoramaPVC’s sales process from manual, time-consuming quote creation to an efficient, scalable, automated system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:
The project delivered quantifiable improvements across our sales and operations:
 1. Quote Generation Speed - Quotes that previously took 15-30 minutes to create manually now generate in under 2 minutes. This directly reduced administrative overhead on our sales team.
 2. Process Efficiency - Eliminated manual quote creation errors and inconsistencies. Every quote now follows the same professional format and pricing logic, reducing back-and-forth revisions with customers.
 3. Sales Team Productivity - Our team reclaimed significant time previously spent on quote administration, allowing them to focus on customer relationship management and closing deals rather than paperwork.
 4. Professional Brand Presence - The website established a modern, credible online presence. Customers now have immediate access to information about our services and can request quotes directly without email exchanges.
 5. Scalability - The automated system handles unlimited quote requests without proportional increases in administrative work, allowing us to scale sales without scaling overhead.
 6. Customer Experience - Faster quote turnaround time improved our responsiveness to customer inquiries, enhancing the perception of our service quality.
These improvements demonstrate that the investment in custom development directly impacted our operational efficiency and competitive positioning

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management & Delivery:
Tsera Agency demonstrated excellent project management and responsiveness throughout the engagement. The entire project was completed in under one month, which was impressive given the scope of work (website development, quote generator engineering, and integration).
Timely Delivery:
They met all deadlines and delivered a fully functional, production-ready solution ahead of expectations. There were no delays or scope creep - the project stayed focused and on schedule from start to finish.
Responsiveness to Needs:
Tsera was highly responsive to our feedback and requirements. They:
 ∙ Quickly understood our business requirements and translated them into technical solutions
 ∙ Incorporated our input into the design and functionality of both the website and quote generator
 ∙ Addressed any revisions or adjustments we requested without delays
 ∙ Maintained clear communication throughout the project timeline
Collaboration:
Working with them felt like partnering with an extension of our team rather than an external vendor. They asked the right questions upfront to understand our business, then executed efficiently without requiring constant oversight.
The sub-30-day timeline for such a comprehensive project speaks to their technical expertise, clear process, and ability to deliver high-quality work at speed. We were impressed by how quickly they turned our vision into a working product.

What was your primary form of communication with tsera agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What We Found Most Impressive:
Tsera Agency is led by a young, entrepreneurial founder who brings a refreshingly modern approach to agency work. What stands out isn’t just technical skill - it’s the combination of technical depth, business acumen, and genuine partnership mentality that’s rare in the industry.
Key Impressions:
 1. Founder’s Approach - Saba is approachable, collaborative, and genuinely invested in understanding your business goals rather than just executing tasks. He doesn’t talk down to clients or hide behind technical jargon. There’s an infectious energy and drive that makes you feel like you’re working with someone who cares about your success.
 2. Technical Excellence with Business Sense - He doesn’t just build things; he builds things that solve real business problems. The quote generator wasn’t over-engineered - it was designed specifically to streamline our sales process. That business-first thinking is uncommon at his level of technical skill.
 3. Speed Without Compromise - Delivering a full website and custom quote system in under 30 days while remaining responsive to feedback demonstrates efficiency and clear thinking. He prioritizes what matters and executes decisively.
 4. Fresh Perspective - Working with a younger founder brought a contemporary design sensibility and modern tech stack that made our digital presence feel current and professional, not dated.
 5. True Partnership Mentality - Unlike some agencies that treat clients as projects, Saba approached our needs as if he were solving a problem for his own business. That ownership mentality made a real difference in the outcome.
What makes Tsera unique is that rare combination of technical expertise, business understanding, and genuine care for client success. If you’re looking for an agency that will deliver quality work at speed while actually listening to your needs, this is exactly the kind of partner you want.

Are there any areas for improvement or something tsera agency could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the general director of a construction company. We build outdoor living spaces, pergolas, glass curtains, and sun protection systems for residential and commercial clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with tsera agency?

We needed help creating and organizing our entire digital flow.

SOLUTION

What was the scope of their involvement?

tsera agency created and organized our entire digital flow. They created our website and configured all types of analytics. They also configured our CRM system and created a pergola-specific quote request form, which made quote delivery faster and clearer. In addition, they created some automation tools for some of our internal processes.

What is the team composition?

We worked with 2–5 teammates from tsera agency.

How did you come to work with tsera agency?

tsera agency was referred to me. I chose them because they offered good value for the cost.

How much have you invested with them?

We spent around $10,000.

What is the status of this engagement?

We started working together in January-March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

tsera agency has delivered a modern, professional web presence that stands out in search results and social media. They’ve also delivered a polished brand identity and UX that converts visitors into qualified leads. In addition, they’ve delivered optimized landing pages and clear CTAs that have resulted in better ad performance and higher conversion rates from paid campaigns. Moreover, they’ve delivered streamlined user journeys that attract and capture more relevant prospects. Finally, they’ve delivered intuitive navigation and faster load times that have reduced bounce rates and kept visitors engaged longer.Specifically, we’ve seen a 40%–65% increase in organic traffic within the first three months post-launch. We’ve also seen 2.5–3.8x higher conversion rates compared to our previous site. In addition, we’ve seen a 55% reduction in unqualified inquiries, with leads showing 2x higher engagement in sales conversations. Moreover, we’ve seen a 35%–50% lower cost per lead on paid campaigns due to optimized landing pages. Finally, we’ve seen a 70% increase in average session duration and a 45% reduction in bounce rate. We’ve also seen an 80% improvement in mobile conversion rates through responsive design and faster load times.These results are sustained over time. We’re currently in the early performance phase, and the results are stabilizing. We’re gathering data to inform the next round of optimizations. Based on tsera agency’s track record with similar projects, we expect the performance to stabilize 15%–20% above the baseline in months 4–6. We also expect continued growth through iterative optimization, A/B testing, and seasonal adjustments in 6+ months.What sustains these results is regular analytics monitoring and performance tracking, ongoing conversion optimization based on real user data, scalable architecture that grows with our business needs, and proactive maintenance to address any dips quickly.Moreover, tsera agency has built a few internal tools tailored to how we operate. One is a custom income and expenses tracking program. Another generates end-of-month performance reports as PDFs. These have made a real difference in how we manage the business day to day.

How did tsera agency perform from a project management standpoint?

tsera agency’s project management is good. They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

tsera agency is upfront about their rates but actively works to minimize our ongoing expenses. Instead of pushing expensive third-party tools and subscriptions, they build custom solutions that save us money in the long term. Their pricing reflects the quality of their work, but they genuinely care about our total cost of ownership, not just their invoice. That perspective is rare.

Are there any areas they could improve?

No, there aren’t any.