Name: TotalCare IT
Address: 428 Park Ave, Ground Floor, Idaho Falls, United States, ID, 83402, US
Telephone: +1(208) 881-9713
Price range: $150 - $199
Rating: 5.0

Secure Managed IT Services and Cybersecurity, ID

TotalCare IT Has Been Making Technology Support and Security Easy For Idaho Businesses Since 2007

How We Do It:

Min project size
$1,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Locations
Idaho Falls, ID
Year founded
Founded 2007
Languages

Service Lines

Cybersecurity: 30%
IT Managed Services: 30%
IT Strategy Consulting: 25%
Cloud Consulting & SI: 15%

Select Focus Area

Cloud Computing Focus

Azure Cloud Consulting & Implementation: 80%
Google Cloud: 20%

Cybersecurity focus

Breach Detection & Incident Response: 50%
Threat/Attack Simulations: 50%

IT Managed Services Focus

Disaster Recovery: 25%
Managed Hosting Services: 25%
Network: 25%
Security: 25%

Industries

Manufacturing: 60%
Financial services: 15%
Legal: 15%
Construction: 10%

Clients

Small Business (<$10M): 65%
Midmarket ($10M - $1B): 35%

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 5 /5

What Clients Have Said

TotalCare IT offers competitive pricing, with clients investing between $25,000–$30,000 annually to over $100,000–$250,000 for extensive services. Clients appreciate the value for cost, noting affordability and effective IT solutions tailored to their needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 4 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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TotalCare IT Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Impressive Attention to Detail

Clients commend TotalCare IT for their outstanding attention to detail, which sets them apart from other providers. This meticulous approach contributes to the success of their projects.
Excellent Cloud Migration Expertise

TotalCare IT successfully guided an accounting firm through a cloud migration, achieving the desired outcome of migrating all documents to the cloud. Their attention to detail and ability to overcome issues were praised by the client.
Strong Communication and Support

Clients appreciate TotalCare IT's excellent communication and support, feeling respected and understood. They are readily available by phone or email, making collaboration straightforward and effective.
Efficient Ticket Resolution

TotalCare IT resolves technical issues quickly, with 99% of tickets resolved within 24 hours and 95% within an hour. Their efficient ticketing system and strong project management are key to their high performance.
High Client Satisfaction and Trust

TotalCare IT has built strong, ongoing partnerships with clients due to their reliable services and integrity. Clients trust them to manage IT needs effectively, maintaining high satisfaction levels.
Resource Management Improvements Needed

While TotalCare IT delivers successful outcomes, there is feedback suggesting they could improve in managing resources according to task needs. Clients recommend clear communication of requirements to avoid miscommunication.

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TotalCare IT Reviews

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Cybersecurity IT Managed Services
$200,000 to $999,999
Feb. 2012 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their integrity has been impressive, and they offer affordable services."

May 10, 2022

Practice Administrator, Madison Women's Clinic

David Mecham

Other industries
Rexburg, Idaho
11-50 Employees
Phone Interview
Verified

TotalCare IT provides managed IT and cybersecurity solutions to ensure that a women's clinic services function within a secure framework. The team also installs and purchases hardware and software.

TotalCare IT resolves tickets within a day 99% of the time and those tickets are processed within an hour 95% of the time. The team's exemplary workflow and communications system are key to their success. Overall, their remarkable performance secures the ongoing partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Madison Women’s Clinic delivers quality care for women in East Idaho. I’m a practice administrator at the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TotalCare IT?

The medical industry was gradually relying on technology and some of the best examples of that were electronic medical records, email communication with offices, and the things people need to research. There was hardly any hour of the day when people wouldn’t be using electronics. As a result, we needed to ensure that everything was happening within a secure framework through TotalCare IT’s help.

SOLUTION

What was the scope of their involvement?

TotalCareIT has been our managed IT services and cybersecurity vendor longer than I’ve worked in the company. Their work involves identifying what we need to change. To do that, we’ve done mini discovery sessions so that they can understand what’s going on in our company. They also install and purchase hardware and software, and they provide on- and off-site services.

What is the team composition?

We work with at least half a dozen people, most of them are technicians. We also communicate with their CEO.

How did you come to work with TotalCare IT?

Their team was referred to us.

How much have you invested with them?

We pay approximately $25,000–$30,000 annually.

What is the status of this engagement?

Our partnership began in February 2012, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They resolve our tickets within 24 hours 99% of the time and those tickets are completed within an hour 95% of the time. Overall, they resolve technical issues immediately.

How did TotalCare IT perform from a project management standpoint?

They have a great project management process. We only use their ticketing system. We also communicate through phone calls and emails.

What did you find most impressive about them?

Their integrity has been impressive, and they offer affordable services. They always make sure that they’re accountable for everything they're doing, allowing them to provide quality services.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Make sure you understand what you need and the best way to work with them. Once the communications are established, everything will be great.

RATINGS

5.0

IT Managed Services IT Strategy Consulting IoT Development Other IT Consulting and SI
$200,000 to $999,999
Jan. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

''We’ve had bumps along the road, and their team has been able to get us through them.''

Jun 3, 2022

Partner, Searle Hart & Associates PLLC

Dana Izatt

Other industries
Dover, Idaho
11-50 Employees
Phone Interview
Verified

An accounting firm hired TotalCare IT to provide IT services. They’ve guided the firm through cloud migration and are now helping with other solutions, including hardware and software purchasing, among other tasks.

The client is satisfied with TotalCare IT's work, which helped them migrate their documents to the cloud. They assist in overcoming issues that arise to ensure a solid project management experience. The team also praises their outstanding attention to detail.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at an accounting firm; we do tax and auditing work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TotalCare IT?

We needed help with our IT services.

SOLUTION

What was the scope of their involvement?

TotalCare IT has been helping us with on- and offsite IT services, including going from desktop workflow to a cloud service, while guiding us through all the pitfalls. Their team met with us to understand our needs and then proceeded to find a solution and implement it. Their efforts have also included purchasing hardware and software for our company; they’re very good at bringing quality products at the lowest prices.

What is the team composition?

We’ve been working with most of their team members, including Aaron (President).

How did you come to work with TotalCare IT?

I’ve known Aaron on a personal level before.

How much have you invested in them?

We’ve spent $100,000–$250,000 with them so far.

What is the status of this engagement?

We started working together in January 2016 on this project, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All our documents are in the cloud, which is a success because that’s what we were aiming for.

How did TotalCare IT perform from a project management standpoint?

Project management has been great; we’ve had bumps along the road, and their team has been able to get us through them. Regarding communication tools, we’ve used Zoom.

What did you find most impressive about them?

Their attention to detail is what distinguishes them from other providers.

Are there any areas they could improve?

They could improve the management of their resources according to the current task needs.

Do you have any advice for potential customers?

Ensure that you communicate your requirements; there shouldn’t be any miscommunication on what you want for them to do what you want.

RATINGS

5.0

IT Managed Services
$10,000 to $49,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"It is more cost-effective to use TotalCare IT than have a full-time technician on staff."

Jun 1, 2022

Operations Manager, Challenger Pallet & Supply, Inc.

Justin Karoly

Manufacturing
Idaho Falls, Idaho
51-200 Employees
Online Review
Verified

TotalCare IT provides managed IT services to a pallet manufacturing company. They maintain and ensure the security of the client's server, emails, computers, phones, and software.

TotalCare IT handles and streamlines the client's IT processes, allowing them to focus on running their business. Their team does a phenomenal job and is very easy to work with. Moreover, the client appreciates how they communicate their ideas in a way that they can easily understand.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the operations manager at a manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TotalCare IT?

We hired TotalCare IT as our managed IT service provider. They handle all things IT, including email, computers, phones, software, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

They handle everything from maintenance to security to support, so I can focus on your business instead of technology. The best part is how easy it is to communicate with TotalCare IT—they're always available by phone or email, and they do their best to make sure I don't feel like the village idiot when I talk to them. Instead, they treat me like a person!

Describe the project in detail and walk through their service package.

I am happy to have TotalCare IT as our managed IT service provider. They handle everything IT, including security, servers, email, computers, phones, software, etc. They are there when I need them.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with the owner and all of the different level techs via phone, email, and in-person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They have streamlined our IT.

How effective was the workflow between your team and theirs?

It is very easy to work together on all projects. We both know what is happening and what the next steps are.

What did you find most impressive or unique about this company?

It is more cost-effective to use TotalCare than have a full-time technician on staff. They are there for me when I need them.

Are there any areas for improvement or something they could have done differently?

TotalCare IT does a phenomenal job. Rarely one of the third-party apps bills them incorrectly and that comes through to me which we catch without a problem.

RATINGS

5.0

"They do everything I need and more. They constantly are making sure they have the best tools in the industry and teaching us about why we need it."

IT Managed Services
$10,000 to $49,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have given us the impression that we are their most important customer."

Jun 1, 2022

CEO, Computer Lab Solutions Company

Daryl Olsen

Other industries
Idaho Falls, Idaho
11-50 Employees
Online Review
Verified

TotalCare IT offers various IT services for a computer lab solutions company. They assess the existing software systems, provide security solutions, and upgrade the client's network.

With TotalCare IT, the client has successfully completed all IT-related tasks that several team members have shared within the company. The team has upgraded the network and has increased security, resulting in peace of mind for the company. Their commitment to work is impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a software company that develops a custom software solution geared toward helping organizations in the higher education space understand how their computer hardware and software inventory is utilized.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TotalCare IT?

We had outgrown our ability to internally handle our IT needs, but were not in a spot where we could employ a full-time individual. We also was looking for more robust security in our systems and protocols. As we sought out potential partners, it became clear to us that TotalCare IT was the right partner for us. They have been a tremendous partner thus far and have helped us find viable solutions to our ever-changing circumstances.

SOLUTION

How did you select this vendor and what were the deciding factors?

The deciding factors for us choosing TotalCare was:

The full suite of security solutions they offer
They are local, and
Their reputation in the marketplace

Describe the project in detail and walk through their service package.

Before we signed a contract with TotalCare IT, they came in and did an assessment of our systems so as to gain an accurate picture of what we had and what would be needed to bring us up to the level we wanted to be. At that point, Aaron and Nick were able to give an accurate road map of what would be needed.

How many resources from the vendor's team worked with you, and what were their positions?

We have interacted with just about everyone from the CEO to the Help Desk. In every instance, we have received top notch service and everyone has been professional and timely in their response to our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have successfully off-boarded all IT-related tasks that had been shared by a number of team members within the company. As a result, we have been able to more fully focus on the things that we are good and that make us money. The team at TotalCare IT have upgraded our network, increased our security, and brought us a peace of mind that we have never experienced before.

How effective was the workflow between your team and theirs?

As mentioned, Aaron and Nick did a thorough assessment of our systems before we signed the contract - both parties knew exactly what needed to be done. I felt they communicated well with us during their on-boarding process and in making the changes that needed to be done. When there were issues, they remained engaged until they were resolved to our satisfaction.

What did you find most impressive or unique about this company?

What we have enjoyed the most since partnering with TotalCare IT is their prompt response. They have given us the impression that we are their most important customer. I appreciate that level of care and concern.

Are there any areas for improvement or something they could have done differently?

I cannot readily think of anything.

RATINGS

5.0

"A trusted partner!"

IT Managed Services
Confidential
Jan. 2005 - May 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were extremely qualified to handle my business needs."

Jun 2, 2022

Owner, Bail House Bail Bonds

Frank Calabretta

Financial services
Auburn, California
1-10 Employees
Online Review

TotalCare IT provided managed IT services for an insurance company. The team helped set up various software and network components for computer security, VoIP, and migration.

TotalCare IT provided excellent cybersecurity support. Their project management style and communication were proven effective and accessible during the collaboration. Above all, the team's responsiveness to any issues was instrumental to the partnership's success.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a company that provides insurance and bail bond services to the greater Placer County area in California.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TotalCare IT?

Computer security, IT support, VOIP support, ownership migration.

SOLUTION

How did you select this vendor and what were the deciding factors?

Reviews online and professional recommendations

Describe the project in detail and walk through their service package.

They set up our IT infrastructure

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with every team member in different capacities. They were extremely qualified to handle my business needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Better cyber security

How effective was the workflow between your team and theirs?

Extremely effective and easy to work with

What did you find most impressive or unique about this company?

How fast they are to respond to any issue I may have with my system

Are there any areas for improvement or something they could have done differently?

Not that I know of

RATINGS

5.0

"I sleep better at night knowing they take care of my company's IT infrastructure"

Showing 1-5 of 5 Reviews

Our Story

Here's the top three reasons you'll want to work with us over any other IT provider in Eastern or Western Idaho.

#1. Upfront and Honest Communication: Our clients say this is the best part of working with us!

#2. 19-Min Average Rapid Response Time: Our priority is to keep people working, so we fix your computer problems fast so employees won’t lose productivity.

#3. Focus on Security: No more Band-Aid fixes or loopholes to get around compliance regulations. We do things right the first time.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 4

Overall Review Rating: 5

Source: Clutch

Last Updated: June 3, 2022

Business Entity

Business Entity Name	TotalCare IT, LLC
Source	Idaho Secretary of State
Jurisdiction of Formation	Idaho
Date of Formation	August 13, 2007
Status	Active
Last Updated	December 11, 2024
ID	208031

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	December 11, 2024

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Locations (2)

428 Park Ave, Ground Floor Idaho Falls, ID, United States 83402

2 - 5

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Christopher Peterson

TotalCare IT

Secure Managed IT Services and Cybersecurity, ID

2 Languages that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

TotalCare IT Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Impressive Attention to Detail

Excellent Cloud Migration Expertise

Strong Communication and Support

Efficient Ticket Resolution

High Client Satisfaction and Trust

Resource Management Improvements Needed

Reviews mentioning:

TotalCare IT Reviews

Managed IT & Cybersecurity Services for Women’s Clinic

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Accounting Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Pallet Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Computer Lab Solutions Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Verification

Business Entity

Credit Report Results

Location

Locations (2)

Contact

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