Tinssen

BACKGROUND

Please describe your company and your position there.

I am a Marketing Specialist at LST-Soft. We specialize in creating, implementing and servicing software for business. We offer comprehensive ERP, CRM, BPM systems, as well as iPersonel HR and payroll software, as well as the iService service management program.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tinssen, and what were your goals?

Tinssen was to develop the visual identity of the LST-Soft brand (logo, KV, letterhead, business cards, e-mail footer) and create a website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a branding agency on the internet. The initial criterion was location. Our attention was drawn to the projects placed in the portfolio on the website. The decisive factor in establishing cooperation was the meeting during which we discussed the goals, tasks and possibilities of developing our brand.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We held a kick-off meeting to discuss our goals and objectives. Then, according to previously agreed schedule, we received mock-ups and individual graphic designs - logo, KV, letterhead, business cards, e-mail footer. Tinssen designed and developed an informative WordPress site. During the design work, the specifics of our company's operation and the need to display the content on individual subpages were taken into account.

How many people from the vendor's team worked with you, and what were their positions?

The main contact person in the field of project management was New Business Manager. In terms of technical solutions, we contacted 2 people from the web department.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The projects fully met our expectations. The brand message is consistent, and the website encourages you to familiarize yourself with the offer. Thanks to the established KV, the brand acquired character.

Describe their project management style, including communication tools and timeliness.

Each stage of the work was discussed, planned and consistently implemented. We communicated mainly by e-mail or telephone. We also had a meeting during which we set the main directions of work.

What did you find most impressive or unique about this company?

A definite advantage is the individual approach to the client and open communication. Tinssen understood our needs and was able to satisfy them with initiative and new ideas. The quality of graphic designs should also be emphasized.

Are there any areas for improvement or something they could have done differently?

I do not have any remarks.

BACKGROUND

Please describe your company and your position there.

I'm CEO of cardboard manufacturing company based in Drezdenko in Poland. We project and manufacture heavy duty boxes nad contained for our customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tinssen?

Our first project together was to create webpage, logo etc for my company. Whole visual brand identification was created by Tinssen. Lately we have upgraded it for modern trends.

SOLUTION

How did you select Tinssen and what were the deciding factors?

Tinssen was recommended to me by mine business partner who had already positive experience with this company.

Describe the project in detail and walk through the stages of the project.

Our project starts from a phone call where I described what i desire. Lately we had like two meetings where their projects were presented to me. lately we could arrange everything online.

How many resources from the Tinssen team worked with you, and what were their positions?

qIm not able to recall how many people were on this project. But I had only one contact person who then pass all the information to the rest of the team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is enough to visit my website www.amazepack.uk to check their work.

How effective was the workflow between your team and theirs?

Communication was perfect, fast flow of information and brief updates.

What did you find most impressive or unique about this company?

That they care of every step in the precept. Obviously they need information from you to created something you are going to like but the whole project schedule was keeps by Tinssen's workers, I got their support throughout the workflow and knowledge about current trends.

Are there any areas for improvement or something they could have done differently?

There is always room for improvement, fro every company. I would be glad if every other company on the market had that attempt to business and customer relations like Tinssen.

BACKGROUND

Please describe your company and your position there.

I'm the Head of Marketing and Communications in Polish Supply Management Leaders. PSML is the industry's largest active network, bringing together professionals in the field of supply chain management. PSML's mission is to develop Poland as a center of competence in the area of ​​the supply chain on a European scale.

PSML is a forum for the exchange of views, experiences and knowledge in the field of supply chain management and procurement. Working with partners from various environments, it creates and promotes good business practices and, in cooperation with universities and business, conducts intensive activities for the development of competences and human resources.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tinssen, and what were your goals?

PSML is working on the implementation of a business practice (based on Article 174 (1) *) consisting in sharing employees on the basis of an employment contract. For this purpose, the "niezwalniam.pl" campaign was created.

We hired Tinssen to create the website www.niezwalniam.pl, logotype design, design of the main graphic theme of the brand (key visual),Job forms template,PowerPoint presentation template, brand identification of niezwalniam.pl

SOLUTION

How did you select this vendor and what were the deciding factors?

We got a recommendation. Tinssen previously created a website for www.kadrywpigułce.pl and key visual. We chose this ventor based on their past projects, design skills, and cost estimate

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. After a few iterations, their team designed and developed an informational WordPress site. They updatetd the content to reflect our company’s services and created a landing page with a contact form.

In the process of creating the website, we also got logotype design, main brand graphic theme design (key visual), work forms template, PowerPoint presentation template, brand identification niezwalniam.pl

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the proces. There were also 2 full stack developers and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The prepared materials are extremely legible, transparent and eye-catching. The website fully meets our expectations.

Describe their project management style, including communication tools and timeliness.

We had stand-ups with project manager, web developer and a designer. If there were any delays, they let us know ahed of time so that we could prepare. We use mail, Zoom, Click Meeting, phone calls, Whats app. Very fast exchange of information and communication.

What did you find most impressive or unique about this company?

They supported us at every step in building brand identity. They suggested the best solutions. In addition, unusual communication based on openness and a positive attitude.

Are there any areas for improvement or something they could have done differently?

There were no such serious mistakes.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a medical device company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tinssen?

I hired Tinssen to develop two websites.

SOLUTION

What was the scope of their involvement?

Tinssen built my websites from scratch. They were in charge of all the technical-related matters, but we had some simple text and ideas that we shared during meetings. The team described the website functions so that our internal IT specialists could be familiar with how our platforms worked.

We’re still working with Tinssen as they continue to make enhancements to our websites, and they're also refreshing another site. They also provide 3D design and rendering services.

What is the team composition?

I worked with three people from their team including a project manager and a graphic designer.

How did you come to work with Tinssen?

We were looking for a company that could create a new website for us. When we checked Tinssen’s portfolio, they had very good references from big companies. On top of that, we liked the style of their websites and we felt they were in line with our ideas. After that, we got in contact with them through their website and they answered very quickly.

How much have you invested in them?

I’ve spent a total of €6,500 (approximately $7,600 USD) on the two websites. The first website costs around €4,000 (approximately $4,700 USD), and the second website costs around €2,500 (approximately $2,900 USD). 

We’ll spend €4,000–€4,500 (approximately $4,700–$5,300 USD) on the site they're currently refreshing. We’ve also had smaller invoices for their 3D design and rendering services, but I’m not sure about their total price.

What is the status of this engagement?

We began working together in January 2017, and we continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Tinssen’s people are smart and professional. Our website looks good thanks to them. Our external stakeholders have been quite surprised by the new website’s quality and professional details — they've said it looks fantastic. With the team’s performance, I’m sure that I’ll work with Tinssen again on my next website. Overall, I’ve been happy with our cooperation.

How did Tinssen perform from a project management standpoint?

In general, 80% of communication has been through email, 10% by phone, and the other 10% is through online meetings. We’ve placed our ideas and content on Microsoft Word. Then, we’ve sent it back and forth with our comments. That has been the basis of the preparation for the website.

Tinssen always meets their deadlines. The problem with the second website has been from our side; as a new company, we have a new range of products and technology so they’ve had to wait for that. We’ve experienced a delay with the website because we weren’t on time on giving our content.

What did you find most impressive about them?

Their communication is the best. Tinssen knows what to do, and they have many ideas. Based on our vision, they’ve been able to create graphics and websites that have perfectly met our requirements.

Are there any areas they could improve?

I’m not sure about what areas they can improve since I’m not involved in the new website right now. However, I haven’t heard any bad comments from my staff, so I think everything’s fine.

Do you have any advice for potential customers?

They’re always on time and on budget. They’ve developed our two websites within budget, and they didn’t ask for additional money. I’m quite surprised that Tinssen has calculated everything correctly since the beginning.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a financial system and banking corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tinssen?

We needed someone to provide branding and naming services. 

SOLUTION

What was the scope of their involvement?

They did naming and branding for our business from start to finish.

What is the team composition?

I worked with 3-4 people throughout the project.

How did you come to work with Tinssen?

I found their website and saw an animation that I thought was a good introduction, so I decided to work with them.

How much have you invested with them?

We invested €10,000 (approximately $12,000 USD) with them.

What is the status of this engagement?

We worked together from November 2016–February 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work they did is still working as of today.

How did Tinssen perform from a project management standpoint?

Project management was excellent; we used the telephone and email to communicate throughout the process.

What did you find most impressive about them?

They understood what I wanted and gave us the best solution.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they were great doing what we needed, and they corrected any mistakes there could be without any problems.

BACKGROUND

Introduce your business and what you do there.

I’m a brand manager for a European events company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tinssen?

In 2017, we decided to refresh our marketing strategy and communications. After some research, we decided to cooperate with Tinssen to prepare our strategy.

SOLUTION

What was the scope of their involvement?

Tinssen received our brief, which contained information about our target demographic, wording, and goals. They prepared some digital branding components based on that brief. The team devised brand colors, fonts, and a logo. The final deliverable was our new brand book.

What is the team composition?

Marek (Manager of New Business) was my main point of contact.

How did you come to work with Tinssen?

We asked a few agencies in Poland to prepare samples of their work. We decided that Tinssen’s was the best.

How much have you invested with them?

We spent €10,000–€15,000 (approximately $12,000–$18,000 USD).

What is the status of this engagement?

We started working together in January 2018, and we wrapped up in February 2018. The whole process was very quick.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After we developed our new marketing strategy, which included the new brand book Tinssen, our income increased by 20%. It increased another 20% in 2019.

How did Tinssen perform from a project management standpoint?

They were really nice. The team was very engaged with this project. Our communication was problem-free. Honestly, it was one of the greatest projects I’ve ever had in my life.  We communicated via email and phone. We lived in the same city, so we met in person 2–3 times as well.

What did you find most impressive about them?

Their engagement stood out. The team really asked us about the changes, tried to understand our subject, and prepared the best product they can.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Don’t be afraid to talk with Marek. Prepare the greatest brief you can, and the Tinssen team will work their magic.

BACKGROUND

Introduce your business and what you do there.

I’m the communication and corporate culture expert for Networks, the daughter of T-Mobile and Orange. We’re responsible for planning and deploying telecommunication infrastructure, including the construction and maintenance of mobile network towers. I handle internal and external communications, sales support, and HR project coordination tasks. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tinssen?

We had a website before, but it was small and lacked important information. As a result, we hired Tinssen to create a new website for us.

SOLUTION

What was the scope of their involvement?

Tinssen built the new website on WordPress from scratch. Their team designed the site’s information infrastructure and did all the copywriting necessary. They also handled the visual design of the website. At present, they’re providing maintenance services for it. 

Tinssen has also worked on our corporate identity and branding. Another agency has worked on our branding, and Tinssen’s resources are making it more modern. They’re adjusting it according to our current market and future customers. For context, our company is in the B2B sector, but we’re also selling our services outside of it, which necessitates more marketing materials. 

So far, we’ve started using the branding and marketing materials that Tinssen has created. We use them on our social media campaigns. Our journey has only started, so these campaigns aren’t huge yet.

What is the team composition?

I’m directly in touch with Blazej (Chairman) and Marek (Manager of New Business). Apart from them, many other people are working with us, including a managing partner and a website support specialist. 

How did you come to work with Tinssen?

Our company had a strict procurement policy, so when we needed a provider to resolve our corporate identity issues, we started a tender. It was a thorough process, but Tinssen’s offer was the best in the end. We chose them because their pricing was good, and their experience was relevant to our project.

What is the status of this engagement?

We started working around July 2016, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After implementing our new strategy, people’s general perception of our company from a branding point of view has become positive. When we’re at job fairs, the audience’s feedback is good. Overall, the brand is now clearer and modern. 

How did Tinssen perform from a project management standpoint?

Tinssen is great at setting and meeting deadlines. They clearly communicate the amount of work they have. Ultimately, they’ve been able to provide what we need, so the partnership has been excellent. To communicate, we use emails and phone calls. We don’t use any other communication tools.

What did you find most impressive about them?

Their individual approach to the project is impressive. We’ve known each other for a long time, so they know what I need. Sometimes, I don’t even have to speak; they already understand how we function and what’s important for us. This approach is great — they treat us exactly as we want to be treated.

Are there any areas they could improve?

No, there aren’t any. Everything has been fine. 

Do you have any advice for potential customers?

Be open and let them know you. They’ll make great use of the information you provide; they’ll use it to your advantage. A good project brief works effectively anywhere. For Tinssen, the more information you give, the more they can work efficiently; they know what to do with the data they get. 

BACKGROUND

Please describe your company and your position there.

Business development manager in innovative diver propulsion vehicle factory

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tinssen?

Website layout design, allowing to communicate product values by user's and ambassadors achievements- linked together with products themselves. The old website missed a lot of information, and due to the dynamic widening of product ranges, we needed a platform allowing us to easily add new products, their specifications, and usage cases.

SOLUTION

How did you select this vendor and what were the deciding factors?

Personal contact, and individual approach to niche underwater propulsion systems marketing.

Describe the project in detail and walk through the stages of the project.

Personal meeting to plot a frame idea, organizing a website map, proposals of the possible layout looks- with 4-5 repetitive revisions, coding according to our needs, constant support in usage until now.

How many resources from the vendor's team worked with you, and what were their positions?

5 people in total.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The result is simple- the best website in the DPV manufacturer's segment. www.seacraft.eu

How effective was the workflow between your team and theirs?

The workflow was good.

What did you find most impressive or unique about this company?

Ability to come out with solutions that we only described as an idea/ 'hopes and dreams- changed into a visualization which was exactly as needed.

Are there any areas for improvement or something they could have done differently?

Each case is special- it is unlikely that the whole process could have been done better.