TheBestReputation

BACKGROUND

Please describe your company and position.

 I am the CEO & Founder of an other industries company 

Describe what your company does in a single sentence.

We're a Portuguese skincare brand that develops dermatological and cosmetic products using natural ingredients to care for sensitive skin across all ages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• We partnered with Thebestreputation to increase the number of Sales Qualified Leads (SQLs) and support our expansion into new markets, particularly within a niche, high-value segment.

SOLUTION

How did you find TheBestReputation?

Online Search

Why did you select TheBestReputation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from TheBestReputation were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the beginning, Thebestreputation brought a very strategic and tailored approach. Chris (CEO) set a strong foundation for long-term growth, while Margery (Chief Strategy Officer) ensured the direction aligned closely with our business goals and market positioning. Given our niche has relatively low search volume, the focus wasn’t just on traffic but on attracting high-intent users. Tim (Director of Growth) played a key role in leading the SEO and content strategy, helping us refine our messaging and identify opportunities to capture more qualified leads. Casi, who I worked with directly, made the entire process feel seamless—always responsive, organized, and easy to collaborate with. Mike (Reputation Management Analyst) also contributed valuable insights that strengthened how our brand is perceived online. Overall, the team handled everything from strategy development to ongoing optimization and reporting, all while maintaining clear and proactive communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been outstanding. We’ve seen a 7x increase in monthly Sales Qualified Leads, which is especially meaningful given the high-ticket nature of our products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been excellent throughout. Rory  ensured everything ran smoothly behind the scenes, keeping timelines and deliverables well organized. The team was consistently proactive, reliable, and easy to communicate with. It really felt like working with a dedicated partner rather than an external agency.

What was your primary form of communication with TheBestReputation?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was the team itself. Beyond their expertise, there’s a genuine sense of ownership and care in everything they do. Whether it was strategic input from Margery, execution led by Tim, or day-to-day collaboration with Casi, every interaction showed how invested they are in delivering real results. They don’t just follow a plan they continuously refine and improve it based on what works.

Are there any areas for improvement or something TheBestReputation could have done differently?

Honestly, nothing comes to mind. The communication, expertise, and results have all exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of a retail company 

Describe what your company does in a single sentence.

A cannabis retailer that offers a curated selection of cannabis products and accessories, focusing on quality, education, and a welcoming in-store experience. We are located at Midland, Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• We hired Thebestreputation to improve our organic search presence, increase traffic, and generate more leads through SEO for our cannabis retail business.

SOLUTION

How did you find TheBestReputation?

Referral

Why did you select TheBestReputation over others?

• High ratings
• Close to my geographic location
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

They started with a detailed SEO audit, identifying technical issues and missed opportunities. From there, they built a tailored content and optimization strategy, improving our key pages and guiding our ongoing SEO efforts. Their work has been consistent, data-driven, and aligned with our business goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within a few months, we saw a clear increase in organic traffic and better keyword rankings. More importantly, we gained a much clearer understanding of our SEO strategy and how to grow it effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow was extremely smooth. Thebestreputation team was very hands-on and consistently communicative throughout the process. They were always available to answer questions, provide updates, and walk us through their recommendations. It never felt like we were left waiting for updates.instead, it felt like an ongoing collaboration.

What was your primary form of communication with TheBestReputation?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their SEO knowledge, combined with their level of involvement, stands out. They didn’t feel like an external agency, it felt like working with an extension of our own team.

Are there any areas for improvement or something TheBestReputation could have done differently?

None. I'm very satisfied with the results and overall experience.

BACKGROUND

Please describe your company and position.

I am the Founder of a retail company 

Describe what your company does in a single sentence.

A digital solutions company that designs and builds websites, apps, and automation systems to help businesses grow and operate more efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• At Millennials Solutions, we partnered with Thebestreputation to strengthen our digital presence with a clear focus on increasing qualified web leads, growing organic traffic, and improving our first-page rankings for key search terms.

SOLUTION

How did you find TheBestReputation?

Clutch Site

Why did you select TheBestReputation over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from TheBestReputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We selected Thebestreputation after a thorough evaluation process, and from the start, their team demonstrated both strategic clarity and hands-on expertise. Chris, their CEO, set the tone early on by ensuring the engagement was focused on long-term, sustainable growth rather than short-term wins. Alongside him, Margery Hinma, the Chief Strategy Officer, played a key role in shaping the overall direction of our SEO program, making sure everything aligned with our business goals. The team began by building our SEO foundation from scratch. They conducted a full audit of our website, addressed technical issues, and implemented detailed page-by-page optimizations. From there, they introduced a well-structured content strategy, identifying gaps and new opportunities that we hadn’t previously considered. Casi, who I worked with closely throughout the project, was incredibly helpful in keeping communication smooth and ensuring that nothing fell through the cracks. She was always responsive, proactive, and easy to collaborate with, which made the process much more efficient. Rory, who was serving as Director of Operations, ensured that everything ran seamlessly behind the scenes. His coordination and organization helped keep timelines on track and made the entire engagement feel structured and well-managed. Overall, Thebestreputation consistently delivered insights, reporting, and strategic recommendations that supported both our ongoing performance and new business initiatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with Thebestreputation, we have seen:

• A 2x increase in first-page keyword rankings
• A 20% year-over-year growth in web leads
• A 3x increase in referring domains, significantly improving our online authority

These improvements have directly contributed to stronger visibility and a more consistent inbound pipeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thebestreputation has been working with us for almost three years, and their project management has been both dependable and flexible. With Rory overseeing operations and Casi actively supporting day-to-day communication, everything felt well-coordinated and organized. Even when our internal priorities shifted or resources became limited, their team adapted quickly and adjusted strategies to fit our situation. They were always responsive, transparent, and willing to refine their approach to ensure we kept moving forward.

What was your primary form of communication with TheBestReputation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the balance between strong leadership and adaptability. With Chris providing clear direction and Margery driving strategy, the team had a solid foundationbut they never treated the plan as rigid. Whenever we needed to pivot or explore a different direction, they were open to it and worked collaboratively with us to refine the approach. Even when adjustments felt significant, they managed to turn those changes into positive results. Casi’s consistent support and Rory’s operational structure further reinforced the feeling that we were working with a well-rounded, highly capable team.

Are there any areas for improvement or something TheBestReputation could have done differently?

We’ve been very satisfied with the engagement overall and don’t have any notable areas for improvement.

BACKGROUND

Please describe your company and position.

 I am the CEO of an other industries company 

Describe what your company does in a single sentence.

We are an online wholesale clothing company that supplies women’s fashion and accessories in bulk to boutiques and online stores.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• General Press Coverage, Listicles and Features

SOLUTION

How did you find TheBestReputation?

Clutch Site

Why did you select TheBestReputation over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from TheBestReputation were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They consistently provided weekly pitches centered around fashion trends and our day-to-day operations, helping us stay relevant and maintain a steady flow of fresh, engaging ideas.
 
 
 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We secured over 800 pieces of coverage, generating more than 7 billion views overall. This level of reach significantly increased our brand visibility and showed just how impactful the campaign was.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had weekly email reports that could be virtual or in person meetings if needed. We would keep them updated with the latest on new product releases, upcoming promotion, and other events. They would design pitches and angles that matched our objectives. 

What was your primary form of communication with TheBestReputation?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Thebestreputation have a super efficient workflow and they are easy to work with. They were able to come up with fresh ideas for pitches month after month.I appreiate Chris, his always looking out for us and trying to get as much covereage as possible. 

Are there any areas for improvement or something TheBestReputation could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Founder of a retail company 

Describe what your company does in a single sentence.

We create stylish and comfortable workout clothes for women so they can feel confident and stay active every day.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• Public Relations

SOLUTION

How did you find TheBestReputation?

Referral

Why did you select TheBestReputation over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from TheBestReputation were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My wife introduced TBR to me November 2025 to lead our public relations. Our goal was to elevate our earned media, share of voice and overall brand recognition in our highly competitive space for procurement technology. 

Thebestreputation delivered on the following:

Media relations

• PR strategy: topics and angles to pitch, byline opportunities, survey projects
• Execution: media relations, survey creation, press releases
• Analytics: showcasing results delivered

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw some really strong results from the project. Our brand reached the #1 position for share of voice in our category, which was a big milestone for us. We also gained valuable exposure through features and mentions in well-known publications and key industry outlets. On top of that, we achieved the top ranking in AI-driven search results, even outperforming much larger competitors, which was especially rewarding to see.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thebestreputation project management was world-class. They consistently delivered on time, with proactive communication to navigate hurdles that would otherwise push back timelines. 

TBR is very responsive and accommodating of our needs. They're a nimble group that's always looking out for our best interests as well as thinking ahead.

What was your primary form of communication with TheBestReputation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their creativity and strategic prowess are best in class. They offered up new pitch angles every week, and those pitches almost always resulted in earned media coverage for us. That consistent coverage ultimately drove up our share of voice, brand recognition and inbound sales.

Are there any areas for improvement or something TheBestReputation could have done differently?

Thebestreputation has exceeded expectations on all fronts.

BACKGROUND

Please describe your company and position.

I am the Founder of a vegan fast food company.

Describe what your company does in a single sentence.

We make tasty vegan fast food like kebabs using only plant-based ingredients so everyone can enjoy healthy and delicious meals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• We've been using Google's AdGrant for several years and had started to reach a limit of in-house knowledge and wanted to take it to the next level. At the same time we wanted to expand our organic reach to our website and improve the tracking/conversion data we were seeing.

SOLUTION

How did you find TheBestReputation?

Referral

Why did you select TheBestReputation over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Developing our AdGrants account so that we were reaching the full spend for the grant and then starting to optimise so we were starting to make the most of our money. Conversion tracking was set up across the site for a number of key metrics. We also undertook an SEO project where BTS supported with fixing errors, suggesting content improvements and upskilling our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to TheBestReputation our organic search traffic has increased significantly by around 60%. Our AdGrants account consistently hits the full spend and conversion tracking is now fully in place and we're seeing 30% average increase in conversions per month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We held regular monthly meetings for each side to share feedback, updates and next steps. We kept in regular contact via email and they have been very quick in their response times. A monthly report gets sent through which then forms a part of the digital report for Senior Management.

What was your primary form of communication with TheBestReputation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were incredibly professional but at the same time very friendly and open. They really want to help and are very forthcoming with new options and ideas.

Are there any areas for improvement or something TheBestReputation could have done differently?

Noting, Thebestreputation delivered exactly what we expected

BACKGROUND

Please describe your company and position.

I am the Founder of a home care company.

Describe what your company does in a single sentence.

We provides professional in-home care and support services, helping individuals especially the elderly and people with disabilities maintain independence and quality of life in a safe, comfortable environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• We partnered with Thebestreputation to strengthen and manage the SEO performance of our website. As a provider in the care services space, our primary goal was to improve our online visibility, attract the right audience, and ensure our website content aligned with the needs of individuals and families searching for reliable care solutions.

SOLUTION

How did you find TheBestReputation?

Referral

Why did you select TheBestReputation over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TheBestReputation were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The collaboration began with an in-depth onboarding and discovery session, where we walked their team through our services, target audience, competitive landscape, and long-term growth objectives. They took the time to understand the nuances of the care industry and how users search for these services online.

Following this, Thebestreputation developed a comprehensive SEO roadmap tailored to us. This included a full technical audit of our website, competitor benchmarking, keyword opportunity mapping, and clear recommendations to improve site structure and performance.

Over the following months, we worked closely together to implement these strategies. Their team guided us on content improvements, on-page SEO enhancements, and technical fixes. They also supported us in refining our messaging to better connect with our audience. Regular collaboration sessions ensured we stayed aligned, and they provided ongoing insights to continuously optimize performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first six months, we saw a significant uplift in our online performance. Organic traffic increased by over 150% year-over-year, and more importantly, we noticed a steady rise in qualified inquiries coming through the website. Our conversion rates improved by over 30%, and we achieved substantial growth in first-page keyword rankings, which helped us reach more people actively searching for care services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thebestreputation maintained a very structured and transparent project management approach. They provided detailed monthly reports covering all key SEO metrics and performance indicators relevant to us.

They leveraged tools like Google Analytics and reporting dashboards to give us clear visibility into progress. Communication was consistent, with regular check-ins and strategy discussions that kept everyone on the same page. Deliverables were always on time, and their responsiveness made collaboration smooth and efficient.

What was your primary form of communication with TheBestReputation?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to simplify what can often feel like a complex and technical process. They broke down SEO strategies into clear, actionable steps that our entire team could understand and contribute to.

Their collaborative approach made a big difference they didn’t just act as an external agency but as a true partner invested in our growth. This made it easier for us to stay engaged and confident in executing the strategy.

Are there any areas for improvement or something TheBestReputation could have done differently?

We had a very positive experience overall and did not encounter any major issues during the engagement.

BACKGROUND

Please describe your company and position.

 I am the CEO of an engineering company 

Describe what your company does in a single sentence.

.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• Things

SOLUTION

How did you find TheBestReputation?

• Online Search
• Referral

Why did you select TheBestReputation over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from TheBestReputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

These guys are the best! Period! 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Incredible success, and hands-on, detailed work throughout entire project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Not only did they deliver on time, but they exceeded my expectations

What was your primary form of communication with TheBestReputation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Chris was the fearless leader on our project! He is not only courteous, but extremely professional, and has expert knowledge in his field! With a constant emphasis on evolving to adapting change in market structure, and strategy! 

Are there any areas for improvement or something TheBestReputation could have done differently?

I really can't say anything negative about this company aside from the fact that I waited too long to call them in the first place. Pull the trigger today you will not regret it. Ask for Chris. He is such a gentleman and beyond professional! 

BACKGROUND

Please describe your company and position.

I am the CEO of RGC

Describe what your company does in a single sentence.

The team at TBR is second to none. The several interactions have been nothing short of professional and informative. They do exactly what they say they're going to do and got us results quicker than any other vendor we've ever used in the past. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• Removing negative reviews

SOLUTION

How did you find TheBestReputation?

Online Search

Why did you select TheBestReputation over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from TheBestReputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were hit with several false negative reviews and they were able to get them down 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

2 reviews down. Few more in the works 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ahead of time. 

What was your primary form of communication with TheBestReputation?

Virtual Meeting

What did you find most impressive or unique about this company?

Quick delivery

Are there any areas for improvement or something TheBestReputation could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the CEO of an information technology company 

Describe what your company does in a single sentence.

Our company leads hyperlocal safety awareness, globally scaled risk assessment technologie

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheBestReputation to accomplish?

• We hired with Thebestreputation to establish our brand identity and manage public relations for our company. As a startup with limited resources, we needed a PR team to help us create buzz, increase awareness, and connect with both customers and investors.

SOLUTION

How did you find TheBestReputation?

Online Search

Why did you select TheBestReputation over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TheBestReputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After searching online and interviewing several firms, Thebestreputation stood out immediately. Their enthusiasm, expertise, and understanding of our industry made us confident they were the right fit.

Their team helped us with everything from press releases and media kits to organizing a successful product launch and managing ongoing campaigns. They worked closely with our team, proactively offering ideas and strategies that made a real difference.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results blew us away. Within hours of our launch, over 200 media outlets covered our story, reaching millions of people. Our press release became the #1 story on Yahoo Finance for a day, and we received recognition from top industry publications.

Their efforts opened doors to new opportunities, including partnerships with hospitals and inquiries from international markets. On top of that, they helped us attract new investors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Thebestreputation is outstanding. They’re not just a PR firm; they felt like an extension of our company. Their communication was excellent, they were always available, and they went above and beyond to support us.

What was your primary form of communication with TheBestReputation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their passion and creativity. They genuinely cared about our success and approached every challenge with enthusiasm and strategic thinking.

Are there any areas for improvement or something TheBestReputation could have done differently?

 They exceeded our expectations in every way, delivering real results and becoming invaluable partners.