Technogi

BACKGROUND

Introduce your business and what you do there.

I’m a technology innovation projects manager at a concert promotion company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Technogi?

We’d begun to take our company’s digital transformation to the next level, aiming to obtain a one-to-one communication channel and to personalize our messages.

SOLUTION

What was the scope of their involvement?

We hired them to work on our Salesforce platform, integrating it with our marketing, cloud, mobile studio, etc. They also worked on our iOS and Android mobile apps and main website, connecting them to the CRM.

What is the team composition?

We’ve been in touch with around 10 people.

How did you come to work with Technogi? 

When we approached Salesforce, we were looking for a certified partner, so we asked them for a list. After some research, we chose Technogi.

How much have you invested in them?

We've spent around $400,000.

What is the status of this engagement?

We started working with them in August 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched in 2018 and had about 150,000 downloads, with user retention of about 70%. Our experience with them was so good that we started working with them on another of our business areas. In general, the work has been very satisfactory, taking advantage of the Salesforce platform.

How did Technogi perform from a project management standpoint?

They’ve adapted to some of the platforms we use, such as Slack, and we’ve also communicated by email and weekly meetings. The project management has been pretty efficient, probably a 9 out of 10.

What did you find most impressive about them?

We don’t have a client-supplier relationship, but one of the partners. They’ve been deeply involved in the project and we’ve felt a great level of support from their side. They took the project on as their own.

Are there any areas they could improve?

There have been some issues with UX, but it’s down to our differing criteria.

BACKGROUND

Introduce your business and what you do there.

I am an IT manager at a telecommunications company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Technogi?

We needed a tool to send SMS to our subscribers.

SOLUTION

What was the scope of their involvement?

They developed a tool for us, a system that allows us to manage campaigns to send SMS to all of our subscribers. It’s a web platform with a backend that communicates with our SMS platform. They mainly worked in Java.

What is the team composition?

There were three people involved from their end.

How did you come to work with Technogi? 

We issued an RFP and receive multiple proposals. We had heard that Technogi could be a good fit for us. Among all the proposals we received, theirs was the one that adjusted the most to our needs in terms of costs and schedules.

How much have you invested in them?

We spent around 250,000 Mexican pesos ($12,400 USD).

What is the status of this engagement?

We started working with them in 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of the development was outstanding. As for use cases, the coverage is 100%.

How did Technogi perform from a project management standpoint?

Their project management was excellent. We had weekly follow-up calls and we resolved any issue online. They were always available, open, and agile. They used Microsoft Project and online meeting tools such as Google.

What did you find most impressive about them?

Their closeness with their clients makes a difference. They were always open and available, ready to deeply understand the needs of their clients and achieve their goals.

Are there any areas they could improve?

Honestly, I couldn’t think of anything.

BACKGROUND

Introduce your business and what you do there.

I’m the partner and director for a consulting company called Grupo Famer. We provide services to the financial group Aserta and their sales groups.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Technogi?

We manage a large volume of 70,000 processes per year. Technogi developed a system to take care of our sales force, which includes 160 sales agents across Mexico. They developed the platform to help us manage the entire staff based on sales and income, as well as help manage our internal organization.

SOLUTION

What was the scope of their involvement?

They implemented and customized the ERP platform, Odoo, to fit our needs.

What is the team dynamic?

We had around 3 people who worked on this project.

How did you come to work with Technogi?

A client who was working with us recommended them.

How much have you invested in them?

We’ve spent $10,000 on the project.

What is the status of this engagement?

We began working on this project in September 2016, and the engagement is currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They organized everything. Since we have around 70,000 processes per year, this tool allows us to make decisions based on data, which ultimately allows us to organize ourselves more effectively. I’m confident about our sales and clients’ numbers, and the system allows us to make better decisions overall.

How did Technogi perform from a project management standpoint?

They immediately came into the engagement with a timeline and a plan. They met every deadline, the quality of work was good, and everything was delivered as promised. We communicated through phone calls, chats within the system, and several in-person meetings.

What did you find most impressive about them?

Their cost to benefit ratio was good, and exactly what I was hoping for. I’m happy with what they accomplished.

Are there any areas they could improve?

The platform is not mobile responsive, and needs to be updated in order to be used on iPads and smartphones.

BACKGROUND

Introduce your business and what you do there.

Healthunt delivers wellbeing and health services and it’s also used to find the closest studio. I am the project’s founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Technogi?

Technogi developed the platform for this project. They developed the software part and the whole user flow aspect of it as well. They took the project from idea to concept and reality.

SOLUTION

What was the scope of their involvement?

Technogi’s team really developed the whole platform during 4 months. Their main objective was to finish on time and they did it. They used technologies such as JavaScript and Java.

What is the team dynamic?

Technogi assigned two developers to this project.

How did you come to work with Technogi?

They were recommended among other 10 agencies and they appeared to be the most professional one to me. They responded on time and were on top of my project proposal the most.

How much have you invested in them?

Around $20,000.

What is the status of this engagement?

We started working in 2015 and it lasted 4 months. It’s been completed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything went really well throughout the project with Technogi. We had a trial period in which all adjustments were made. We established a maintenance plan to provide adjustments and improvements.

How did Technogi perform from a project management standpoint?

The project was finished within the established timelines. There were no delays. We used Slack as one of the management tools.

What did you find most impressive about them?

Their attention, follow-ups and customer service were good. I was able to reach them constantly and they were always on top of their communications. This was fundamental. They were always following up and this is why I chose to work with them in the beginning.

Are there any areas they could improve?

I would’ve liked for them to also take care of the design aspect of the platform.

BACKGROUND

Introduce your business and what you do there.

We are a Mexican startup company that helps other companies find the best available talent using our powerful algorithm.

I am the General Manager and co-founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Technogi?

We wanted to create a website that would provide a human resources recruitment tool which would list prescreened candidates to fill available posts at other companies.

SOLUTION

What was the scope of their involvement?

We wanted to allow candidates to upload their profiles and then complete an assessment that would increase their chances of finding a job. We would provide the flexibility to match various vacancies to their skills. Our website would provide companies a place where they could post their job openings and find the most appropriate candidates according to their needs. In this way, candidates and companies could find the best match between a job seeker’s skills and the company’s requirements.

How did you come to work with Technogi?

We found their website on the Internet.

How much have you invested with Technogi?

We estimate that the project will cost between $50,000 and $100,000.

What is the status of this engagement?

The project took about 24 months. The work has been recently completed.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are very satisfied with the result of the project. We got exactly what we asked for. At this moment, we don’t yet have any metrics since the project was just completed a month ago.

What did you find most impressive about Technogi?

The team at Technogi was very supportive and helpful, and was able to integrate a number of concerns, from psychology, to management, to mathematical algorithms. Technogi was very committed to us and always believed in our project. We grew together. They were always available to listen, to suggest, and to help.

Are there any areas Technogi could improve?

No.

BACKGROUND

Please provide a description of your company. 

Our company is a telecommunications systems integrator. Our customers are primarily service providers.

What is your role at the company?

I'm a co-owner and oversee new product development.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached Technogi? 

We were trying to architect a custom software platform and application that would interact with IP [Internet protocol] voice networks.

SOLUTION

What was your process for selecting Technogi with which to work? 

We spoke to two or three small software development firms. Technogi came highly recommended to us. We had several conversations with them to make sure they understood what we wanted and that they had the capabilities to deliver. At the end of those meetings, we felt confident in their abilities.

Can you give us a sense of the size of the project in dollar terms or personnel work hours? 

The whole project was around $100,000 to $150,000. I'm not sure off-hand how we broke that up between Technogi and our internal resources.

When was the project completed?

It wrapped up around the end of 2013.

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share? 

The results were great. The applications works very well, and we haven’t had any issues. Moreover, the process was very professional. We really enjoyed working with them.

How did Technogi perform? 

Their performance was excellent. The application works extremely well, and they were always professional, organized, and committed. 

When working with them, was there anything unique or special about them compared to other companies with which you may have worked? 

They showed a high level of commitment that you don’t see at every company. As I have mentioned, they are very professional. They are also very structured and organized. We were very impressed. 

Looking back on the project, is there any area that they could improve or you would do differently?

Not really. They were great, and we are happy.

BACKGROUND

Please provide a description of your company. 

[My company produces] a computer-based educational software that, with constant use, allows the student to correct bad habits during the reading process. It uses a set of controlled exercises and a patented [program] to train the student to improve reading fluency and comprehension. 

What is your role at the company?

I am the general manager responsible for all aspects of business and product development including, but not limited to, software and IT [information technology] support systems, program content and user experience, product promotion, and sales. 

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached Technogi?

Initially, we needed a reporting application to present the results of a pilot project with nine private schools in Mexico for more than 700 test students. After that, we brought them on to handle updates and development of our full software package.

What were your company’s business goals for the project?

Our goals were to recreate a previous version of the software to be stable and scalable for increased use and continuous upgrades. The Reports application would need to have access to the existing software database and servers, we needed to facilitate the transfer of info and credentials.

SOLUTION

What was your process for selecting Technogi with which to work?

After being introduced to the Technogi team, I asked them for a proposal for the reports application. Their proposal was well presented and organized. Their rates were competitive and their turnaround was impressive. Based on their performance with the Reports application, we invited them to submit a proposal for the development of a new software product for us.

Can you give a sense of the size of the project in dollar terms or personnel work hours?

The Reports application project was in the range of $5,000 and was delivered in less than a week. The complete project for software development has been quoted by several firms at a range of $198,000 to $290,000 and with an estimated completion duration of eight to 12 months.

When was the project completed?

The Reports application updates were delivered in less than a week. The larger effort of designing and developing the software will continue to be an ongoing project as new versions are developed and new features are upgraded.

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

The Technogi team succeeded in creating an appropriate application that could be integrated with existing software in record time. The application was easy to use and did the job it was meant to do.

How did Technogi perform?

Very well. They are extremely timely and well organized.

When working with them, was there anything unique or special about them compared to other companies with which you may have worked?

The fact that they all spoke English was very helpful. Their project management tools and procedures was appreciated and welcomed. It was easy to work with them in an efficient and productive manner.

Looking back on the project, is there any area that they could improve or you would do differently?

Actually, no. I have no complaints.

BACKGROUND

Please provide a description of your company.

I work with a division of the Mexican government devoted to the preservation and sustainable management of hydric resources.

What is your role the organization?

I am the technical secretary.

OPPORTUNITY / CHALLENGE

What was your goal in working with Technogi?

We wanted to integrate separate business modules into one holistic system in order to improve the management of the general directory of information. The goal was to bring together business contacts, addresses, phone numbers, and calendars into a single, coherent system.

SOLUTION

Please describe the scope of the project.

The project consisted of merging two separate modules – phone calls and agenda – into one integrated platform, which would concentrate and manage the information related to our organizations processes.

What was your process in selecting Technogi with which to work?

We researched the approved list of suppliers that had been developed by the Mexican federal government. After a series of interviews and our review of proposals, we decided that Technogi offered the best fit, both in terms of service and cost.

Can you give us a sense of the size of the project in terms of personnel work hours?

The project took approximately 320 personnel work hours.

When was the project completed?

The project was completed in December 2013.

RESULTS & FEEDBACK

What were the results of the project?

The results were positive. The platform was launched on time and within the authorized budget.

How did Technogi perform?

Technogi provided excellent service, both in terms of completing the technical requirements and in the personal contact and support necessary to complete the project.

When working with Technogi, was there anything unique or special about them compared to other companies with which you may have worked?

The quality of their service was excellent. They added value to the project by providing training and help with implementation. They were willing to provide support and answer questions outside of normal business hours. Finally, they gave us a great deal of positive personal attention and support even after the project wrapped up.

Looking back on the project, is there any area that they could improve on or you would do differently?

I would consider a special session prior to the launching of the project to map out possible risks, like time delays and cost changes, and discuss alternative scenarios.

BACKGROUND

Please provide a description of your company. 

We are a nonprofit test administrator for Mexican students. Our primary function is to administer over 2,000 different tests per year to more than 3 million test takers. Our 20-member board of trustees includes principals and presidents of public and private universities as well as presidents of Mexico’s two university associations and heads of professional and trade associations.

What is your role at the company?

I'm the chief information officer.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached Technogi?

Technogi has worked on several projects for us. One involved configuring the online system requirements to the actual ITC infrastructure installed in our clients' facilities.

SOLUTION

Can you talk about the scope of the project?

Most of our clients who demanded online testing services weren’t meeting the required network standards to administer them. With the offshore module, we could send a local server with the system that overrides the network standards. With this new module, we increased our concurrent capability in almost 100,000 tests administered. Technogi helped us in implementing these systems.

What was your process for selecting Technogi with which to work?

 We conducted market research to understand the scope of the project and what IT [information technology] companies could handle it. We sent RFPs [request for proposals] to several different firms and our acquisition committee decided that Technogi would give us the most value for our money. Since then, we've engaged Technogi for several other projects based on their past demonstrated performance with us.

Can you give a sense of the size of the project in dollar terms or personnel work hours?

All the projects developed with Technogi had more or less the same effort required by the scope defined. In terms of time, the projects were calculated in five to six months and the investments made were $55,000 to $60,000.

When was the project completed?

The project was completed in November 2014.

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

The results have been very positive. We gradually implemented the new system, so that we had administered 15,000 tests in July 2014 and 22,000 tests in December 2014. As with any new “technology,” it takes a few months until all proctors were trained and feel safe using this new module. While we did find some non-critical bugs, they were fixed without any complaint.

How did Technogi perform?

They performed excellently. I was particularly impressed with their willingness to meet with us and their overall responsiveness. We met with them weekly, and this ensured that all issues we had were addressed quickly.

When working with them, was there anything unique or special about them compared to other companies with which you may have worked?

Technogi’s staff takes the time to gain a deep understanding of the project's objectives to provide better ideas for the final solution as well as avoid any potential pitfalls.

Looking back on the project, is there any area that they could improve or you would do differently?

The testing process could have gone smoother, but it was a minor issue that was fixed promptly.