Techno Global Team Inc

BACKGROUND

Please describe your company and your position there.

I am the owner of a Managed Security Service Provider that provides Cybersecurity expertise and services to MSPs to sell to their SMB clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoGlobal Team Inc?

With our incredibly rapid growth, we desperately need(ed) to hire cybersecurity staff to manage our Security Operations Center staff. We looked to TGT to help find and provide the resources we needed far more affordably we could acquire in the US.

SOLUTION

How did you select this agency and what were the deciding factors?

Although TGT specializes in IT Infrastructure and helpdesk outsourced staff, TGT did a great job of finding us very targeted cybersecurity staff and continues to do so as we grow. The deciding factor has been their overall expertise and incredible in-depth program management.

Describe the project in detail and walk through the stages of the project.

TGT searched for, and found, staff with Cybersecurity staff at the experience level we required. TGT interviewed and vetted the candidates before submitting them to us for interview saving us a great deal of time.

TGT helped us understand the cultural differences between the Philippines and the US, and helped us make the best use of the available resources.

Describe the recruitment process in detail.

TGT completed all steps of their recruitment process before presenting the candidates to us including technical testing, CV accuracy checks, health checks, etc. The candidates they sent us were very well suited for our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We've hired 3 cybersecurity staff to date and have been incredibly happy with their performance, the management of the staff we've hired, the support we've gotten from TGT in doing this for the first time and the availability of their staff when needed. I've referred many of my MSP owner clients to TGT as a result.

How effective was the workflow between your team and theirs?

The workflow between my team and the TGT leadership is a masterclass in how these relationships should be managed.

What did you find most impressive or unique about this company?

I found their expertise in the overall relationship workflow most impressive. The characters of their support staff were their most unique and engaging traits.

Are there any areas for improvement or something they could have done differently?

Right now, we get two invoices a month for each person. This can be problematic and frustrating to break them out per team member and appropriately apply expenses per person. The due date of those invoices is only a few days.

Because of them being in the Philippines, we have to wire payment each month which costs us about $600 a year due to them being international wires.

BACKGROUND

Introduce your business and what you do there.

I’m the director of service delivery at a managed IT service company. We support technology for small and medium-sized businesses. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechnoGlobal Team Inc?

We have clients around the world, working in different time zones. Our goal was to get some resources for our desk after our work hours.

SOLUTION

What was the scope of their involvement?

The TechnoGlobal Team put together an entire hiring process, including interviewing and pre-screening candidates before sending them to us for final interviews. We ended up hiring two full-time employees. Going forward, TechnoGlobal Team is responsible for providing those new employees with office space and HR functions, but the employees we hired work for us, and report directly to our management.

What is the team composition?

We hired two teammates through their company.

How did you come to work with TechnoGlobal Team Inc?

We wanted to have people that would be dedicated to our company and clients, which not all outsourced relationships can provide. One of our colleagues mentioned that they were providing her with extended shift services, so we decided to call them. We enjoyed our conversations and decided that they were the direction we wanted to move in.  

What is the status of this engagement?

 We’ve been working with them since November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The people we hired fit in very nicely with our team and are qualified for the work they’re doing. They’re strong team members. TechnoGlobal Team continues to be impactful as well. They keep us in communication and conducted their hiring process with more in-depth screening than we would normally do internally. When I gave feedback for upcoming hiring rounds, they would make necessary adjustments. They’ve been very supportive.

How did TechnoGlobal Team Inc perform from a project management standpoint?

They communicated effectively through weekly meetings, keeping in touch with us consistently. I can’t think of a time where they missed anything because they’re always on the ball. When I visited their offices for employee training, they were a well-oiled machine. They coordinated everything seamlessly during my time at their offices.

What did you find most impressive about them?

The technicians are always striving to go above and beyond to learn and share knowledge with people. They’ve also been impressive about making time of feedback sessions, always basing our meetings off my calendar. They’re very cooperative and have accommodated our 12-hour time difference easily. 

Are there any areas they could improve?

I can’t think of anything. They’ve been on the ball through everything. 

Do you have any advice for potential customers?

It’s important to put in the effort to build your relationship and team with those your hire, just as you would in-house. Employees should be welcomed into the team.

BACKGROUND

Please describe your company and your position there.

I am the director of a bookkeeping business in Australia. We are a small company with 5 employees who service small businesses within Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoGlobal Team Inc?

We hired TechnoGlobal Team Inc to provide bookkeeping services to us. Data entry, reconciliations and more complex task are completed to a high standard.

What were your goals for this engagement?

My goals were to offload some of my work, and have someone there to tend to tasks quickly and efficiently - allowing the business to grow.

SOLUTION

How did you select this vendor?

TechnoGlobal was referred to us.

Describe the engagement in detail.

Initially I had a number of phone conversations and emails to get a good feel about how the company worked, and to see whether it would suit my business. Once I decided to go ahead, the HR team began recruiting. I set up job descriptions and tests for suitable applicants. Once suitable recruits were narrowed down, I interviewed and made my selection.

Describe their billing or cost structure.

We pay a monthly seat fee, which does not change each month. Then we pay another invoice which covers all the employee's wage amounts.

What was the team composition?

Our employee works solo and engages the Australian team on a daily basis.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Since employing with TGT, I found that I had more time to grow my business and put on more employees in Australia. Since the engagement, my business has grown significantly.

How effective was the workflow between your team and theirs?

The TGT team were and are very easy to deal with. Very efficient and responsive to my queries and requests.

What did you find most impressive about this company?

It is very organized and takes the pressure off me employing offshore. The staff's professionalism and willingness to help is amazing.

Are there any areas for improvement?

Any thing we don't understand, or would like done differently have been addressed as we go.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Liveware, an ERP software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechnoGlobal Team Inc?

We have a resource shortage here in Australia, so we were looking to augment our team, expand our skillset, and expand our business by working with an off-shore team.

SOLUTION

What was the scope of their involvement?

Their team is fully integrated with all of our operations. As a software company, all of our systems are cloud-based, and they’re working with the same systems. Their workforce is highly skilled, and we trust them to work on anything our in-house team works on. We don’t just give them overflow work. Our teams are practically interchangeable.

What is the team composition?

Our main point of contact is Godfrey (Operations Manager, TechnoGlobal Team Inc). Because of the communication structures they have in place, he is always available. If needed, the center manager is always happy to engage with us.

How did you come to work with TechnoGlobal Team Inc?

We were starting to do research into various options when they were referred to us.

How much have you invested with them?

We’ve spent about $300,000, or approximately $206,000 USD.

What is the status of this engagement?

We started working together in November 2016 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve given us the ability to scale as required. Their team ensures that we can always finish projects within a reasonable amount of time, giving us the ability to take on new projects. Their leadership runs a well-organized center, and we’re happy to work with them. Through training, they’ve established a standard that meets our requirements.

How did TechnoGlobal Team Inc perform from a project management standpoint?

Obviously, communication is key. They ensure that our collaboration runs smoothly by putting a lot of effort into providing information to both their staff and their partners.

Although our teams come from different backgrounds, they run several initiatives that have been very helpful. All of their employees are enrolled in cultural training to create an organizational culture and help staff members learn about the Australian market. They’ve also sent a few people to our offices for a week to ensure assimilation with our company culture. We’ve been invited to participate in a forum where they can ask us questions and we can provide feedback.

Educating us on Filipino culture and trends, our partnership goes both ways. They even send newsletters with pertinent information like language, local phrases, and logistical planning. For us, working with them feels like doing business with someone down the road.  

What did you find most impressive about them?

 They’ve remained flexible to our needs while being careful to maintain the integrity of their service. When we need to amend a procedure, they’re willing to sit down and discuss our needs and theirs. In the three years we’ve worked with them, they’ve maintained a 100% retention rate amongst their employees.

Do you have any advice for potential customers?

Listen to their advice. They’re highly organized in terms of information flows and they’re very well organized.

BACKGROUND

Please describe your company and your position there.

Milan Industries operate within the IT Security, IT Infrastructure, Cloud Services and IT Supporting sector. We have been operating for over 15 years and have clients primarily across the APAC region.

In my role as Operations Manager, I have been responsible for driving our growth and support stratergy with a client base spread across this entire region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoGlobal Team Inc?

We engaged Techno Global to provide solutions within our Support, Finance and Admin roles.

What were your goals for this project?

To develop a second strategic location.

SOLUTION

How did you select this vendor?

Feedback from their existing clients and the initial experience when I approached them.

Describe the project in detail.

We developed a second location within the APAC region that would allow us to support and service all clients whilst also allowing us to manage our costs and risks at the same standard as our Melbourne office.

What was the team composition?

We have a range or staff in both support and admin roles

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been to increase our footprint whilst controlling costs, we have added a more diverse skillset and overall been able to increase our productivity.

From the begin, Carmela was excellent, never pushy and always willing to provide support and advice. The process was clearly explained and we have been and still being supported through the journey as we continue to grow our business and footprint.

How effective was the workflow between your team and theirs?

I have found all the team at TechnoGlobal fantastic. From the initial stages of Carmela supporting me with the initial hire through to Julie supporting me with our existing team, everybody has always been willing to help and support us with our needs.

In addition to this, I have always found both Peter Bell and Peter Hammon really approachable and willing to provide support and feedback at any opportunity.

What did you find most impressive about this company?

The professionalism, ability to source quality candidates, reporting capabilities and the focus that is placed on our team to ensure we are able to retain our talent and build a strong culture.

Are there any areas for improvement?

Introducing more inhouse training courses, however, I believe this is something that is being looked at

BACKGROUND

Introduce your business and what you do there.

I work for a company called business ICT (information and communications technology) company called Subnet. My role has just changed from a service delivery manager to what we call a business development lead. I currently analyze processes for efficiency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechnoGlobal Team Inc?

The main challenge we faced centered on our contract deliverables. We were having a lot of trouble meeting the checklists and report requirements that we’d set up for ourselves. Whenever things got busy, the reports were one of the first things to get bumped so that we could complete other work. As a result, we weren’t meeting our contractual obligations. We brought on TechnoGlobal Team Inc to augment our staff to get those reports and checklists done.

SOLUTION

What was the scope of their involvement? 

Bringing on TecnoGlobal Team Inc allowed us to get those reports and checklists done along with a bunch of other lower-level tasks. Beyond that, they also provide an HR component as well as regular reviews, updates, and operational reports on their performance.

What is the team composition? 

At the moment, I work with Godfrey (Operations Manager, TechnoGlobal Team Inc) but have also engaged with Julie (Team Lead, TechnoGlobal Team Inc), Peter H. (Partner, TechnoGlobal Team Inc), Jun (Operations Manager, TechnoGlobal Team Inc) and other members.

How did you come to work with TechnoGlobal Team Inc?

Our managing director met with Peter B. (Partner, TechnoGlobal Team Inc) at an event, and they organically struck up a conversation. Everything went from there.

How much have you invested with them?

We’ve spent between $50,000–$200,000 so far. 

What is the status of this engagement?

We started working with them in June 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re helping us meet contractual obligations, but it’s been difficult to implement any training process for their resources.

How did TechnoGlobal Team Inc perform from a project management standpoint?

We primarily communicate through email but have also spoken face-to-face through video conferences and visits to their offices. They run regular partner events in Melbourne and Manila as well.

What did you find most impressive about them?

I’m impressed by how readily accessible their payment structure is.

Are there any areas they could improve?

As mentioned, it would be helpful to send them off to some training programs.

Do you have any advice for potential customers?
 
Make sure that you have regular face-to-face contact with your staff.

BACKGROUND

Please describe your company and your position there.

We are a Managed Services Provider based in Sydney. I am the Sales and Marketing Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoGlobal Team Inc?

Having tried unsuccessfully to hire a Sales Admin locally we looked offshore to see if we could find a couple of people to work for us.

What were your goals for this project?

We were aiming to build redundancy into our existing Sales Admin team by adding two resources in the Philippines to one already in Sydney.

SOLUTION

How did you select this vendor?

We had previously worked with TechnoGlobal Team Inc's Melbourne based MSP, TechnoPhobia, knew the owners to be straight shooters and also had a number of other MSP’s we knew already engaged with TechnoGlobal Team Inc. This was not a rushed decision for us and we were confident that it was the right next step.

Describe the project in detail.

Sales Admin team responsible for the support of a growing Sales Team in Sydney. Responsible for quotes, quote follow up and customer engagement.

What was the team composition?

2x Sales Admins

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Hiring was fantastic and well run. The training was challenging but not impossible. Local management was responsive and well-meaning even if at times there was a bit of lost nuance. The fact that they have a couple of Aussies working out of the office and a couple of Filipinos who could have passed for Aussies meant that there was a very quick cultural alignment of our businesses and an escalation process that worked.

How effective was the workflow between your team and theirs?

Very

What did you find most impressive about this company?

Structure and Process.

Are there any areas for improvement?

There were only ever minor issues and they were all sorted out appropriately so I really have no issues here.

BACKGROUND

Introduce your business and what you do there.

We deliver IT services to small and mid-sized businesses in Southern California. I'm the CFO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechnoGlobal Team Inc?

The main challenge we faced was a labor shortage. We wanted to continue to grow our business and find good staffing that could manage tier-one support for our clients.

SOLUTION

What was the scope of their involvement?

They handle everything with outsourcing some of our hires. We've offshored four people in the Philippines, and they manage recruiting, HR management, physical desk and office space, and all the employee services for our people there.

Working with them is fantastic, and they deliver a white glove solution. This was a new region for us, but they helped us establish a presence there and navigate all the needs and legal requirements. They align with our needs well, and we don't have to interview as many candidates as I initially thought we would need. Almost every candidate we've hired is really excellent.

What is the team composition?

We work intimately with four or five people. The owner and the other team members are very involved in the process and make sure everything goes well.

How did you come to work with TechnoGlobal Team Inc?

We're in a peer group for our industry, and we heard about TechnoGlobal from one of our partners. They put us in contact, and we spent a few months getting to know each other. They made working with them really easy, and they lowered a lot of barriers for us in the Philippines. We started with three people and almost immediately increased the number of team members.

How much have you invested with them?

We spend about $10,000 per month, and we plan to increase it to as much as five times that amount in the next couple of years.

What is the status of this engagement?

We started talking to them in January 2019. We signed the contract by late February, and we had our first employee onboarded by late April 2019. The contract is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I highly recommend them, and I was pleasantly surprised by how easy they made the process. They broke down all the barriers, and they're so involved and engaged in our success. The level of detail in their process is great, and they're a well-oiled machine.

How did TechnoGlobal Team Inc perform from a project management standpoint?

Their project management is excellent. I rarely give anyone a perfect score, but I would happily rate them ten out of ten.

What did you find most impressive about them?

This is the only provider we've hired for this kind of project, so I don't have anything to compare them to. Their executives are intimately involved in the project, and they provide a high level of oversight.

Are there any areas they could improve?

They could make their invoicing and billing a little clearer, and we did face a bit of a learning curve with the cultural difference. Other than that, I have no critical feedback for them.

BACKGROUND

Introduce your business and what you do there.

We provide IT support services, including support, hardware/software sales, and server installations for businesses in Australia. I'm the owner and managing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechnoGlobal Team Inc?

The biggest problem we faced was finding good staff. We're selective, and we wanted resources that could fit within our mold.

SOLUTION

What was the scope of their involvement?

They've been a great help with our hiring process. We hired the first person within two weeks, and all subsequent resources have been as quick. They know all our staffing needs, and they learned our culture. We met with their HR staff, and they understood what we wanted. After an initial engagement, they helped us design the job roles and descriptions. Then, they gave us a list of people to interview. We met the candidates, shortlisted our favorites, and completed the hiring process. They collaborated with us during our training process.

What is the team composition?

We had two main points of contact. One was more heavily involved in the interview process, but we worked closely with both of them. We have three staff members from them at the moment.

How did you come to work with TechnoGlobal Team Inc?

I know a lot of people in the IT industry, and I heard about TechnoGlobal Team Inc through word of mouth. We considered a few companies, but they had everything we needed, and their background was strong. Our choice ultimately came down to their history and the positive response from their other clients.

How much have you invested with them?

The investment is probably in the $50,000-$200,000 range.

What is the status of this engagement?

We started the process around April 2018, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't have any analytics, but we've avoided any of the pains or challenges other companies face with offshoring. We've never had a problem with them, and our outsourced staff handled calls from the first day. Customer feedback is positive, and most users don't even realize that they're in Manila.

How did TechnoGlobal Team Inc perform from a project management standpoint?

This is new to us, so we follow their lead. TechnoGlobal Team Inc manages all of the follow-up meetings and HR needs for us, and they provide regular reporting. The team is entirely responsive, and they are there for us whenever we need anything.

What did you find most impressive about them?

TechnoGlobal Team Inc's responsiveness is good, but we're most impressed by their procedures. They're prepared for everything, and they have experience in every challenge that arises. They went over and above with onboarding. Everything flows really well. They do a lot to improve staff morale, and I've brought a lot of their office culture back to our offices in Australia.

Are there any areas they could improve?

I can't think of anything they should improve. They impress me in so many areas, and the only thing we could improve are our own internal procedures.

BACKGROUND

Introduce your business and what you do there.

I’m the integrator at an IT company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechnoGlobal Team Inc?

The main problem we wanted to address was being able to grow our business and find affordable staff with a skill level that met our criteria.

SOLUTION

What was the scope of their involvement?

The first role they filled was a sale admin role who did technical quoting. They narrow down who they consider to be the best candidate to the role that we want and we get to actually employ them. For the admin role, they put forward 5-6 candidates to choose from.

We now have three full-time people that we’ve gotten from them.

What is the team composition?

My initial interaction with them was with a sales account manager. She then referred me to one of their directors. Then we were taken care of by the HR team for the hiring process. Once the hiring process was complete, there was the transition over to the operation’s team. They help with the setup. Once our first employee was set up, then we deal with the team leader for that area. It was all quite seamless. They really made a concerted effort to make sure the communication flowed right through so that I wasn’t having to have a new conversation because all that information must be passed internally for them very well.

How did you come to work with TechnoGlobal Team Inc?

The first area we needed help was in our sales and quoting function. Once we identified that task could be done remotely or offshore, I started looking for a suitable partner for us. I looked at a few companies and TechnoGlobal Team Inc. really listened to what I was looking for. They were a recommendation from someone I used to work with. They made a lot of effort to understand what I needed. They understood our industry the best. They didn’t assume that it was the only way to go. They made themselves approachable and made it easy to gain information about what they did and how they did it. They presented it in such a way that we could apply it to our business and make it a workable model.

How much have you invested with them?

We’ve invested $50,000-$200,000.

What is the status of this engagement?

We started working together in October 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their HR team really try and put you forward as a good company to work for. They really create an environment that people want to work in. They work hard for you to find the right candidate. We had a situation with our second candidate where the candidates they were putting forward weren’t hitting the mark for what we were after. What I found to be as one of the best things about working with them was I was able to have a really good conversation with the HR team and go more into the personality. It was a partly customer-facing role and we explained what we thought the candidates were possibly missing. They went back and started again. They went through and put forward new candidates. It just showed they were so willing to take on feedback and so willing to work with you for what you are trying to achieve as a company. They made it easy because they took constructive feedback well. They’re fast to provide results.

How did TechnoGlobal Team Inc perform from a project management standpoint?

We communicate by email and phone. If we’re having a meeting with our team or we need to have a meeting with HR prior to meeting with our team, we do video conferencing.

What did you find most impressive about them?

They are quick to answer a request or query. They always provide the best possible results.

Are there any areas they could improve?

They address things as they go. The weekly reports they were providing didn’t really give me any information that was relevant to me. After a phone conversation with them, they spoke with their data analyst and came back with me numbers that are relevant to me.