Taylor+Goes is a London based creative, social media agency. Our clients trust us to create consistent, quality content, to nurture communities, and to deliver campaigns that resonate with their audiences. We help brands find success on social media.
Founded In 2014, what started out as a digital marketing business soon evolved into what we are now – a creative, social media agency dedicated to building relationships between brands and audiences. We work hard to understand our clients and use a strategic, data driven approach to create the environment for ideas to thrive.
Services
Strategy + Analytics
We’ll work with you to understand your business, audience and objectives to create an effective, measurable plan for success.
Content Creation
We’ll tell your story through copy, video and photography, carefully created and curated to express your brand and engage your audience.
Community Management
The voice of your brand online, we listen, interact and nurture to create a brand experience that encourages engagement + builds community.
Social Advertising
Target + retarget to scale your message quickly. We focus on promoting your best content to those most likely to love it too!
Multi-Lingual + Localised
Tell your story internationally, in a way that works locally. We’ll work with you to engage with audiences at home and abroad.
Influencer Outreach
We’ll help you develop relationships with powerful advocates and harness their influence to spread the word about your brand.
Campaigns + Launches
We’ll develop and execute creative campaigns that harness social media to get people talking about your products.
Live Event Coverage
Engage with audiences in real-time. Live broadcasts and event coverage add a dynamic, interactive element to your brand.
Taylor and Goes offers valuable social media management services, with project costs around £36,000 ($47,200) for ongoing engagements. Clients appreciate their proactive approach and creativity, enhancing user engagement and sales, indicating good value for cost.
The agency's efforts have led to increased user engagement and sales, with clients noting higher interaction rates and improved business outcomes. Their work contributes positively to business growth and customer interaction.
Professionalism and Trustworthiness
Clients find Taylor and Goes to be professional and trustworthy. They deliver on promises, maintain integrity, and ensure client confidence in their capabilities, distinguishing them from other agencies.
Expertise in Social Media Strategy
Taylor and Goes are highly skilled in developing effective social media strategies. Clients report significant increases in engagement and visibility across platforms like Facebook, Instagram, and YouTube, attributing growth to their strategic input and content creation.
Strong Client Communication
Taylor and Goes excel in communication, maintaining regular contact through emails, meetings, and other channels. Clients value their responsiveness and the clarity of their updates, which contribute to effective collaboration and project success.
Areas for Improvement in Advertising
While generally satisfied, one client mentioned ongoing discussions about improving advertisement and email newsletter strategies. This suggests an area where Taylor and Goes could further refine their offerings.
Effective Project Management
Clients report satisfaction with Taylor and Goes' project management, noting their ability to handle tasks efficiently and meet deadlines. Regular updates and strategic reviews enhance the management process.
"People are interacting with our content at a much higher rate."
Sep 21, 2018
Digital Marketing Manager, Publishing Firm
Anonymous
Verified
Other industries
London, England
201-500 Employees
Phone Interview
Verified
Taylor and Goes provides long-term social media services, working on strategy, content, and implementation. They work on Facebook, Instagram, Pinterest, and YouTube.
Their efforts over the years have been successful, increasing customer interaction and ensuring the business grows. They maintain excellent communication, are proactive in their strategy development, and balance a strong focus on both community engagement and business growth.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a digital marketing manager for a publishing firm.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Taylor and Goes?
It mainly concerned our social media strategy and channels.
SOLUTION
What was the scope of their involvement?
They're managing all our social media channels and strategy, as well as our content strategy. We’ve been working together for nearly four years, on all our social media content, and on putting in place the new strategy for it. We use Facebook, Instagram, Pinterest, and YouTube.
They create content and post it on our behalf, based on our priorities. They respond to comments as well.
What is the team composition?
I’ve worked with 2–3 people from their team. We have one main account manager, so I don’t know the exact numbers.
How did you come to work with Taylor and Goes?
I found them on LinkedIn. They sent me a message so I had a meeting with them and decided to give them a try. They were the agency we needed, and we’ve been growing together.
What is the status of this engagement?
We started working with them in December 2014 or January 2015. The collaboration is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve been growing; people are interacting with our content at a much higher rate. I’m really happy, which is why I’m still working with Taylor and Goes. We’ve been changing our content strategy under their direction, and our social media followers seem to really like it.
How did Taylor and Goes perform from a project management standpoint?
They perform well. We communicate through email and have face-to-face meetings once a month, in which we review the strategy. We also have reviews every three to six months.
What did you find most impressive about them?
They’re proactive and always looking at the ROI, which is important from a company and business standpoint. We need to be focused on community management, as well as on driving orders and growing the business.
Are there any areas they could improve?
No, I’m quite happy with them.
Do you have any advice for future clients of theirs?
Tell them your strategy and what you want. They will give you what you’re looking for.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Social Media Management for a Grocery Chain
Social Media Marketing
$10,000 to $49,999
Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“We're very happy with their services.”
Jun 27, 2018
Director, Brazilian Centre
Leandro Rocha
Verified
Other industries
United Kingdom
Phone Interview
Verified
Taylor and Goes manages social media platforms and assists with YouTube videos, an online shop, and advertising.
The user engagement is on the rise and the sales through the online shop have increased. Creative and knowledgeable, Taylor and Goes produces unique posts with little supervision, while their willingness to go above and beyond to meet all needs earned them trust.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the director of a chain of butcher and grocery shops.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Taylor and Goes?
We were working with another agency, but we were not satisfied with their services. We started looking for a new company to manage our social media.
SOLUTION
What was the scope of their involvement?
They manage our Facebook, Twitter, and Instagram accounts. They also help us decide which videos we can post on YouTube. We have weekly meetings, but mostly they handle everything: they do the research, find interesting things to publish, and write all the posts.
What is the team composition?
I mostly work with Thyago (Director, Taylor and Goes).
How did you come to work with them?
It was a referral from someone who worked with them previously. We had a couple of meetings with Taylor and Goes and decided they'd be a good fit.
How much have you invested with them?
We've spent around £36,000 GBP ($47,200 USD).
What is the status of this engagement?
We started working with them in January 2017 and the relationship is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We've seen more user engagement and likes, which we attribute to their work. We also have an online shop, and our sales have increased since we started working with Taylor and Goes. We're very happy with their services.
How did they perform from a project management standpoint?
We mostly use email and WhatsApp to communicate and we haven't had any issues.
What did you find most impressive about them?
They're very creative and come up with unique ideas every week.
Are there any areas they could improve?
We're currently discussing new ways to produce advertisements and email newsletters.
Do you have any advice for potential customers?
Spend time discussing everything with them and get involved with the work. They're a strong company and have a lot of good tools, so use them as much as possible.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Digital Marketing for an Immigration Company
Other Digital Marketing
Confidential
Nov. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
“Taylor and Goes is a social media expert; they know what they’re doing.”
Jun 20, 2018
Executive Director, LondonHelp4U
Francine Mendonça
Verified
Legal
London, England
Phone Interview
Verified
Taylor and Goes did social media marketing for an immigration firm. They developed a marketing strategy and corresponding campaigns, created accounts and posts, and processed inquiries and leads.
Taylor and Goes significantly increased engagement with social media users, enhancing the firm’s visibility. They deliver strong professionalism, cooperation, and integrity alongside excellent creativity and ideas. They also offer responsive communication and helpful reporting.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the executive director of LondonHelp4U, an immigration company where the mission is to help families and businesses with visa applications. We are recognized by the institutions that control and regulate immigration in the U.K. LondonHelp4U is the group, while the other two brands are part of it.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Taylor and Goes?
They’ve helped us with our social media marketing.
SOLUTION
What was the scope of their involvement?
Taylor and Goes created campaigns, strategy, and posts for LondonHelp4U and our other services. They created all our social media accounts and made strategy documents for our three brands. Taylor and Goes reviewed social media and created content for Facebook, LinkedIn, Twitter, Instagram, and YouTube. They’ve provided weekly planning, creation, and the scattering of posts for LondonHelp4U. They also reply to service inquiries on Facebook, and they send us leads.
What is the team composition?
The director is my main point of contact.
How did you come to work with Taylor and Goes?
My marketing manager and I discussed what we could do to improve our social media, and he referred Taylor and Goes to me. We’d had contact with other agencies, but we preferred Taylor and Goes, so we made a one-year contract.
What is the status of this engagement?
We started working with Taylor and Goes in October 2016. We recently ended our contract because of financial reasons on our end.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Taylor and Goes provided reports on the posts that people engaged with the most. On our last report from April 2018, we saw a 1% increase in inquiries since the previous date. The total engagement increased by 41%.
How did Taylor and Goes perform from a project management standpoint?
We have a great relationship with them; they’re helpful and trustworthy. Whenever we’ve needed to talk to them, they were online and replied to us as soon as possible. Everything was good. Thyago (Director, Taylor and Goes) is very helpful. They brought good ideas to every meeting about what we could improve on social media.
We were in touch with them every week to discuss what we could promote. We had a meeting every month to talk about what we can improve, what we’ve done, and which posts went well.
What did you find most impressive about them?
Taylor and Goes is a social media expert; they know what they’re doing. They are a professional company. We’ve tried working with other agencies, but we didn’t feel confident in them.
Do you have any advice for future clients of theirs?
Clients need to compare different agencies, see what benefits each one has, and know what they need. Giving the provider a list of goals will allow them to help you. Search for other agencies, and you will see that Taylor and Goes is better. They’ve worked well for us.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
"Taylor and Goes is great, and I recommend them strongly. We recommend them to anyone who asks us about social media marketing.
Showing 1-3 of
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