Synetics Business Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the owner of LifeCare Mobility Solutions, a home medical equipment company. We mostly cater to the senior population in the greater Toronto area of Ontario, Canada, where we’re located. The population in this area of our country is pretty dense, and a lot of them are seniors. We primarily sell stairlifts, which help people get from one floor to another.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synetics Business Solutions?

We use Salesforce, an out-of-the-box, web-based CRM. However, we needed to customize it to do our invoicing, scheduling, and other administrative tasks.

SOLUTION

What was the scope of their involvement?

Synetics customized our existing Salesforce CRM based on our business requirements. 

What is the team composition?

I just dealt with Chris (Owner & Principal). However, he had a team working with him.

How did you come to work with Synetics Business Solutions?

Another business owner who had worked with Synetics on a similar product referred Chris to me.

How much have you invested with them?

The project cost $4,000–$5,000.

What is the status of this engagement?

We worked together from January–March 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a fantastic job at a reasonable cost. Chris was very detail-oriented. Anytime there was a bug or something that I didn’t like, he fixed it right away. The engagement was also very collaborative. Chris really understood my business.

How did Synetics Business Solutions perform from a project management standpoint?

I had to have the product up and going by March 2015, and Chris met that deadline with no problems. 

What did you find most impressive about them?

They were very communicative and adaptable to my requested changes. Even though I modified the scope a bit, they didn’t charge me extra. They did a very good job of giving me what I wanted, when I wanted it.

Are there any areas they could improve?

No.

Any advice for potential customers?

If you ever need custom work done on a web app, Chris is your guy. I will probably re-engage Synetics once I finish redeveloping my site because I have some new requirements for my Salesforce CRM. That obviously shows that I enjoyed working with them.

BACKGROUND

Please describe your company and position.

I am the Website Developer of Amazon.

Describe what your company does in a single sentence.

Apple inc.(AAPL)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synetics Business Solutions to accomplish?

• Website
• Advertising

SOLUTION

How did you find Synetics Business Solutions?

• Online Search
• Clutch Site

Why did you select Synetics Business Solutions over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Synetics Business Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The job was so good, and he did it as a professional person. All thanks to him.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It was successful

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yeah, they deliver on time.

What was your primary form of communication with Synetics Business Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

The company was unique and full of professional people.

Are there any areas for improvement or something Synetics Business Solutions could have done differently?

No