SynergySoft

BACKGROUND

Please describe your company and your position there.

MuleSoft italian partner, CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SynergySoft?

The full transformation into API-led Architecture Transform the current architecture into an API-led architecture over substituting Oracle Service Bus on the MuleSoft Anypoint platform. Managing the whole insurance business; Reducing products’ time to market; Providing the broker network with a new platform

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor was selected based on the following criteria: Expertise in the Anypoint platform Cost of service Quality of service Transparent, open, and tested-based approach in the partnership

Describe the project in detail and walk through the stages of the project.

The project aimed to transform its current architecture into an API-led one. A key part of this transformation was to replace the former integration platform, Oracle Service Bus, on the MuleSoft Anypoint Platform is replacing. The project had 3 main stages: Phase 1. The implementation of the Application network from connecting IVASS with the company’s core data storage and security systems.

Phase 2. The distributor Portal is the entry point for an agent or a broker. The Portal serves agents or brokers where they can find all information related to its customers and related policies or claims. Phase 3 was focused to meet Customers' expectations. The Customer portal serves as a single point of entry where a customer can see all the active products, manage their own portfolio, and discover new services and offers.

How many resources from the vendor's team worked with you, and what were their positions?

Depending on the intensity and phase, a different number of resources worked on the project. During the most extensive period, the vendor's team was of 5: Coordinator/Team lead Architect 3 MuleSoft developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This Project is leading to the new Digital backbone of the Company: to eliminate integration challenges, which gives a focus on core business to improve profitability to reuse and scale for future projects with the new API strategy to reduce dependency on individual third-party partners who provide business data To empower The Company's technology team via the application networks, API design, and DevOps.

To accelerate insurance, IT project delivery with APIs and integration. To improve customer experience significantly by delivering a new portal where a customer can see and manage all insurance products in one place. To provide the Partners’ portal as a single access point to data and products. Agents spend less time searching the information and closing the contracts. There are also some quantity outcomes: More than 22 APIs developed 40 integrations made

How effective was the workflow between your team and theirs?

Despite the work on distance and covid restrictions, the communication and overall delivery of the project were well organized.

What did you find most impressive or unique about this company?

SynergySoft's team demonstrated a proactive approach and didn't require extra supervision.

Are there any areas for improvement or something they could have done differently?

At the beginning of the project, there were a couple of issues related to the organization of work n the project, but SynergySoft demonstrated agility and adapted fast to the new environment and requirements.

BACKGROUND

Please describe your company and your position there.

Delivery of a Salesforce project where Mulesoft integration is required

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SynergySoft, and what were your goals?

the planning was very short, Synergysoft has the ability to adapt very quick, and successfully

SOLUTION

How did you select this vendor and what were the deciding factors?

Synergysoft was already a partner

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

3 allotment for +10 flows (Mulesoft), in fixed price with a very short planning

How many people from the vendor's team worked with you, and what were their positions?

5 people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

the schedule has been kept and delivered withing the buget

Describe their project management style, including communication tools and timeliness.

we manage the followup of the delivery by using weekly calls but also daily calls for developers. Artisom has been able to ensure a very good followup with all the devs included in the project, and also ensure a good followup during for our internaly project weekly call

What did you find most impressive or unique about this company?

the ability to adapt to the workload (rump-up)

Are there any areas for improvement or something they could have done differently?

not at this stage

BACKGROUND

Please describe your company and your position there.

I'm a Project Manager at Persistent in France. We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next and answer questions before they’re asked. Our offerings and proven solutions create unique competitive advantage for our clients by giving them the power to see beyond and rise above.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SynergySoft, and what were your goals?

SynergySoft team implement the MuleSoft integration flows for our client Haulotte in a global Salesforce Project.

SOLUTION

How did you select this vendor and what were the deciding factors?

We already have strong relationship and partnership with Synergy Soft and Synergy Soft have the skills we look for on MuleSoft.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

MuleSoft integration flows including initial Setup to connect MuleSoft with Salesforce and the M3 ERP of the Customer, Scoping (Analysis & Design phase) and implementation.

How many people from the vendor's team worked with you, and what were their positions?

6 people including 1 Technical Architect, 1 Lead Developer and 4 Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Today, developments are in progress, the target is to deliver the first phase of the project for end of this year.

Describe their project management style, including communication tools and timeliness.

We planned a Weekly meeting with management team at Synergy Soft to follow the project. No problem at all, good relation between our team and Synergy Soft team and also with the customer.

What did you find most impressive or unique about this company?

We like their skills, good relationship skills, and transparent communication.

Are there any areas for improvement or something they could have done differently?

No