Syncronic IT Solutions Private Limited

BACKGROUND

Please describe your company and position.

I am the Product Owner of Kalki Seva

Describe what your company does in a single sentence.

Spritual Puja Booking Platform 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Syncronic IT Solutions Private Limited to accomplish?

• Build a Secure & Responsive Agent Mobile App (React Native)
• Set Up a Custom Admin Panel for Operations & Booking Management
• Develop a Scalable MVP for Kalki Seva Spiritual Booking Platform

SOLUTION

How did you find Syncronic IT Solutions Private Limited?

Referral

Why did you select Syncronic IT Solutions Private Limited over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Syncronic IT Solutions Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Syncronic IT Solutions stood out for their deep technical expertise, proactive communication, and end-to-end delivery. What truly impressed us was their ability to take a spiritual and culturally sensitive concept like Kalki Seva and transform it into a modern, user-friendly digital platform.

They didn't just build what we asked for—they suggested improvements, optimized flows, and ensured smooth performance across web, mobile, and backend systems. Their full-stack capability allowed us to work with a single team for everything, which saved time and ensured consistency.

🚀 Key Deliverables They Successfully Completed:

✅ A dynamic User Panel with puja booking, Panchangam, multi-language support & Cashfree payment integration

✅ A powerful Agent App (React Native) with login, KYC, task tracking, earnings view & offline support

✅ A feature-rich Admin Panel for managing bookings, agents, payments, and content

✅ Cloud deployment on AWS EC2, PostgreSQL setup, and webhook-based payment status syncing

✅ Complete CI/CD setup, performance optimization, and post-launch support

We especially appreciated their responsiveness via GitHub, WhatsApp, and video calls—and their ability to deliver a complex MVP on a startup-friendly timeline and budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Kalki Seva MVP launched successfully and delivered strong early traction:

👥 Over 500+ user registrations within the first few weeks

📦 Facilitated more than 100 successful puja bookings

📱 Onboarded 25+ agents through the Agent App with verified KYC

💳 Achieved a 95% payment success rate via Cashfree integration

🛠 Reduced backend manual effort by over 70% using the custom admin panel

📲 Automated SMS confirmations, booking status updates, and invoice generations 

These results validated the product-market fit and gave us confidence to scale further. Syncronic's ability to build and launch a production-ready system quickly helped us hit our goals ahe

ad of schedule.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Syncronic IT Solutions demonstrated excellent project management throughout the engagement. They followed a milestone-based approach using tools like GitHub for code tracking and WhatsApp/Google Meet for real-time communication.

They delivered most major features on or ahead of schedule, including the user panel, agent app, and admin dashboard. They are highly responsive to change requests and gave clear timelines for revisions or new additions.

We especially appreciated their proactive updates, weekly demos, and flexibility in adapting to evolving requirements—critical for a startup MVP phase. Their ability to translate ideas into actionable features made the collaboration smooth and productive.

What was your primary form of communication with Syncronic IT Solutions Private Limited?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Syncronic IT Solutions was their ability to take our vision—from a spiritual puja booking idea—and transform it into a modern, scalable digital platform with precision and care. They understood not just the technical requirements but also the cultural and user experience aspects, which is rare.

Their team was highly responsive, quick to adapt to feedback, and offered valuable suggestions throughout the project. From backend systems to mobile apps and payment integration, they delivered a full-stack solution efficiently. Their dedication, quality of work, and startup-friendly mindset made them feel more like a product partner than just a tech vendor.

Are there any areas for improvement or something Syncronic IT Solutions Private Limited could have done differently?

Overall, we were very satisfied with the partnership. If there's one area for improvement, it would be to adopt a more structured project management tool like Trello or Jira from the beginning for clearer sprint tracking and task visibility—especially as the project scales.

That said, their team was always responsive via GitHub, WhatsApp, and video calls, so communication was never an issue. With a bit more process structure, they can easily handle even larger enterprise-level projects in the future.