Symphony Solutions

BACKGROUND

Please describe your company and position.

I am the CEO of Dayspring Software

Describe what your company does in a single sentence.

Compliance & Governance SaaS Tool

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Symphony Solutions to accomplish?

• Work with our internal team to design and build the product
• Design and build the website on WebFlow

SOLUTION

How did you find Symphony Solutions?

• Referral
• Other

Why did you select Symphony Solutions over others?

• Good value for cost
• Referred to me
• Good quality of work

How many teammates from Symphony Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work with Symphony to design and build our SaaS compliance & governance tool; as well as the design, build and testing of the company website on WebFlow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are still actively working on the build of the MVP; and have recently finished the Phase 1 of the company website build, looking to start the 2nd Phase of the website development project in the next 2-4 months. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver items on time.

What was your primary form of communication with Symphony Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really care about the work and our experts in their crafts. We've found the work to be really high-quality; and they're fantastic at taking the initiative, thinking through potential edge-cases and challenging us to make a better product. 

They really feel like they're part of our internal team, and it's clear that they put a lot of thought and effort into their work and take real pride in it and the outcomes. We really couldn't be happier with them. 

Are there any areas for improvement or something Symphony Solutions could have done differently?

No, they've been very responsive whenever we've had concerns and we've always addressed them together with a successful outcome. 

BACKGROUND

Please describe your company and position.

I am an Executive of Easly

Describe what your company does in a single sentence.

an eHealth platform where people can monitor their own health and understand what’s behind the numbers with clear explanations provided by our doctors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Symphony Solutions to accomplish?

• The primary objective was to create a secure healthcare solution that would provide people with an accessible, easy-to-use, and fast health testing service. To achieve this, the development team had to prioritize the implementation of an anti-cheating mechanism to guarantee the identity of the person taking the test.
• Once the application was built, our focus shifted to building a digital marketing strategy from the ground up. This included educating users about the new niche product in the Dutch healthcare market and making the product memorable and stand out in a traditionally conservative market.

SOLUTION

How did you find Symphony Solutions?

Referral

Why did you select Symphony Solutions over others?

• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Symphony Solutions’s team?

32

Describe the scope of work in detail. Please include a summary of key deliverables.

Symphony Solutions team provided a comprehensive solution for the project, covering the digital parts, including digital marketing services, branding, and web development. Specifically, they:

• Built a PWA for desktop and mobile with the features to buy a test, schedule testing, and receive results. The solution also allows the user to self-test under supervision of a medical professional
• Created a comfortable and interactive user interface of the application
• Defined user flows to determine how the app would be used and align app features with user needs
• Provided digital marketing strategy and consultancy services, which included value proposition workshops, developing a comprehensive digital marketing strategy for both B2C and B2B audiences, content marketing strategy, PPC campaigns, and social media marketing
• Created a new brand and packaging
• Once the product came into existence and was all set and ready to serve its purpose, Symphony Solutions team continued with bringing Easly to its target audience and establish it as an excellent healthcare product, a must-have in a person’s personal health journey.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Certainly, some positive results for our business are already visible. Our full rebranding, strategy, and relaunch of the website and communication channels have contributed to the first positive outcomes for Easly. Our collaboration with the Symphony Solutions marketing team has led to an increase in the company's recognition, and we have obtained our first clients as a result.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Agile way of working makes for high-energy, flexible, and result-oriented project management. This makes it easy to adjust to trends and navigate the specific market we’re in. Easy to communicate with

What was your primary form of communication with Symphony Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

One of the most impressive things about Symphony Solutions is their ability to put together a professional team that works cohesively and passionately. They not only embraced our ideas with vigor and enthusiasm but also delivered exactly what was expected. It's their dedication and commitment to delivering high-quality work that truly impressed us.

Are there any areas for improvement or something Symphony Solutions could have done differently?

We’re all a work in progress and Symphony Solutions are true professionals in what they do.

BACKGROUND

Please describe your company and position.

I am the Managing Director of HanseCom Public Transport Ticketing Solutions GmbH

Describe what your company does in a single sentence.

HanseCom, an INIT Group company, develops software solutions for local public transport companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Symphony Solutions to accomplish?

• Symphony Solutions team provided their expertise in Application development; the project entailed working on HanseCom products, uRpass and online subscription self-service.

SOLUTION

How did you find Symphony Solutions?

Online Search, Referral

Why did you select Symphony Solutions over others?

Great culture fit, Referred to me

What was the size of Symphony Solutions’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Symphony Solutions team worked on the products, uRpass, and online subscription self-service. They provided expertise in App Development, working on the integration of new flexible ticketing technologies and further integration to the new mobility platform. Symphony Solutions team is mostly involved with our product uRpass.

Together with the Symphony Solutions team, we are creating a modern solution that connects passengers with public transport agencies and provides a variety of features, such as: Account-Based Ticketing Access to other providers Central payment Usability features

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Having collaborated with Symphony Solutions since 2021, we have already accomplished many steps on our way to creating a new Account-Based Ticketing Platform for new markets. With Symphony Solutions we were able to accelerate our development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Symphony Solutions team in Ukraine successfully works with our distributed teams, and we are satisfied with how this cooperation is progressing. Regarding the project management approach, it’s Agile (uRpass) and Kanban (subscription) with two-week sprints. We have daily standups, Sprint Demo and Retrospective.

What was your primary form of communication with Symphony Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Symphony Solutions team is highly skilled and professional. They always have a suggestion or new ideas on what to improve. They’re fully committed to delivering exceptional results and always ready to go the extra mile.

Are there any areas for improvement or something Symphony Solutions could have done differently?

They’re very involved in the project, so we are constantly growing and improving our collaboration.

BACKGROUND

Please describe your company and your position there.

I’m the CTO of Vivino. Vivino is a popular wine app with a community of millions and the world’s largest online wine marketplace. We strive to create a unique and personalized wine shopping experience and help wine lovers worldwide shop for wine more easily, discover new brands and tastes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symphony Solutions, and what were your goals?

We approached Symphony Solutions as we required their services to create a backend and infrastructure for what would become the Vivino mobile app. Something that would be in line with our current needs and hopefully have the potential to scale with a rapidly growing community. We had an original idea but required technical expertise to provide the full cycle of product development with a quick turnaround.

We were seeking a solution that would accommodate our growing database of users and products, as well as handle seasonal high load for New Year’s and Christmas. As Vivino started expanding to new markets and locations, these needs needed to be addressed as well.

SOLUTION

How did you select Symphony Solutions and what were the deciding factors?

Symphony Solutions was chosen to be one of our main software development contractors in 2013, as we were looking to expand the project and set up a dedicated team in Lviv.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Symphony Solutions set up a team of software engineers to work on the project and provided development services for eventually cloud deployment.

This included: Creating the architecture and proper infrastructure to manage the growing database, Integration with new services, Developed backend and UI, Established thorough QA process (manual and automaton) Symphony team continues to provide maintenance and regularly performs regression testing to make sure that the app is working the way it is supposed to and is handling the ever-increasing load.

As the Vivino community is constantly growing, we continue working on the app, which on the part of Symphony Solutions, includes database management, cloud engineering services, developing new features for the app and website. We are working with expert Cloud engineers, so the solutions they develop are secure, high-performing and reliable.

Vivino is already an established market leader as the most downloaded wine app, and it keeps growing and expanding to even more new countries and markets.

How many people from the Symphony Solutions team worked with you, and what were their positions?

Vivino Lviv team is part of the larger Vivino development team and covers backend, DevOps and quality assurance.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are now in our ninth year of collaborating with Symphony Solutions, we have grown and changed together. Something that started like a cool idea that came out of our passion for wine suddenly turned into this massive community of over 50 million people. Vivino is the most downloadable wine app in the app store, and last year Vivino app was picked as the Editor’s choice for Valentine’s Day in 95 countries.

What’s more, we have created a unique online marketplace for wine that operates in over a dozen of countries and keeps expanding. Everything you ever wanted when purchasing wine, that’s Vivino.

Describe their project management style, including communication tools and timeliness.

We closely collaborated with Symphony Solutions and had daily standup meetings and calls. We were always informed about what was going on with the project at any point in time to minimise the difference in working with collocated or remote teams.

Project management was handled with the highest level of professionalism and transparency.

What did you find most impressive or unique about this company?

It’s the passion. Vivino is a project that emerged from our great love for wine. We say that it’s something created by ordinary people for ordinary people. Symphony Solutions shared our passion and went all out to bring this unique and brilliant idea into fruition. Eight years later they are still at it and as passionate as ever. I believe we all grew to love the Vivino project on a personal level.

Also, it would be worth noting how Symphony Solutions gave us the technical means and support, empowering us to grow exponentially and get to where we are now.

Are there any areas for improvement or something they could have done differently?

After many years, both Vivino and Symphony Solutions changed in some way or another, and we’re still going at it. We are at that point where whatever needs to be improved is either a work in progress or soon to become one.

BACKGROUND

Please describe your company and your position there.

I am the owner of a consulting company that provides services to start-ups and investors. And I'm the author of 'Press Go - Lessons Earned by a Serial Entrepreneur.'

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symphony Solutions, and what were your goals?

I needed a website to announce that my book was published to drive purchases and to use it to also market my consultancy and advisory services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based the selection on reputation, their responsiveness to my inquiries, value for price, and their wide range of services (which included marketing support).

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting where all of Symphony's disciplines were represented - technology, creative, design, marketing and project management. That led to a ton of research that they presented accompanied by clear recommendations that covered the entire scope of the project. WordPress was the platform. We had weekly Zoom calls where we reviewed progress and resolved any open issues.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, 2 senior tech leads, a designer and a marketing specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sold 300 copies of my book in the first month, far exceeding the average lifetime sales of only 200 for a new author. And it's continuing to grow. Also received a number of leads for my consulting business. The social/digital strategy that they recommended has already led to 30,000 views.

Describe their project management style, including communication tools and timeliness.

Symphony 'owns' the problem and consistently made me feel that they had my best interests at heart.They would do whatever it takes to make the project a success. Weekly Zoom calls with the entire team, and frequent interactions with individual members every time I needed help or had a question.

What did you find most impressive or unique about this company?

Responsiveness. Calibre of the team. Wide range of competencies that seamlessly blended together. Even though mine was a very small project, the CEO would contact me to make certain that I was happy. They care.

Are there any areas for improvement or something they could have done differently?

Things always go wrong on an IT project. The real measure of a partner is how do they respond when that happens. Symphony's response was consistently rapid and every problem was quickly resolved.

BACKGROUND

Please describe your company and your position there.

I currently work as the CTO for the Online division at Editec. The company is a successful lottery and sports betting operator, with a strong presence in more than 20 countries in Africa.

The company is globally recognised as a start-up specialist for gaming operations in emerging markets. The company is fast growing, has doubled in size over the last 3 years. The business has an active online customer base of 180k+ per month. The number of Sports bets exceeds 7 million per month

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symphony Solutions, and what were your goals?

Our main goal was to find a team with good all-round experience in agile development but also had some knowledge of betting and gambling business domain.

The team would help us to rebuild our current web application with new UI/UX and using the latest technology stack which is the best fit for our requirements. The site has to be fully responsive mobile/desktop site with scalable frontend to be stable during peak times. Integration with third parties is required, which should be agnostic to be able to switch between different systems.

The complexity of this task is that our customers are from African countries, and they use low-end, specific to African market devices and often have slow Internet connection. In addition, CMS should be built to allow the management of the site, based on the ability, to support many countries and brands configuration and content.

SOLUTION

How did you select Symphony Solutions and what were the deciding factors?

We undertook a thorough tender process which provided requirements and scope of work that was expected to be delivered by the partner. Symphony Solutions was selected based on the proposal presented, with the suggested technology stack, process, and team of experts.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Since the project started 3 months ago, the team has managed to deliver a number of deliverables to name a few:

• Create a project architecture
• Set up a process using Cloud services for CI/CD
• Good understanding of the third-party APIs even with all the difficulties and challenges that brings
• Planned MVP scope together with POs
• Creating a skeleton CMS
• The building of microservices and Frontend web application.

Given the challenges associated with mobile connections in Africa, one key area of focus in this project is the user's connection speed. The team has taken it into account when selecting the most appropriate technology stack for this project, which is React for main website and Angular for CMS.

Currently, team is working on MVP to be delivered at the end of H1. There are already plans for the post MVP phases, development/rebuilding of new functionality, expanding market to more countries, and adding localisation.

There is also a plan to develop a light-mobile version which will be supported by Opera Mini on low-end devices. Symphony Solutions is also involved in creating new design for the light mobile version and doing UI improvements on the full mobile version.

How many people from the vendor's team worked with you, and what were their positions?

The specialists who are assigned to the project are a service delivery manager, an architect, a DevOps, a proxy PO, UX/UI designer, two teams, which consist of a Tech Lead, 2 FE Developers, 2 BE Developers, a QA Lead, 1 Manual QA and 1 Automation QA. The team is motivated, responsible and ready to go an extra mile when needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started working together in October 2020 and are currently still in the process of building MVP launch.

Describe their project management style, including communication tools and timelines.

We have daily stand-ups with teams, along with all the other agile ceremonies. We utilise Slack as the main method to communicate with the teams.

What did you find most impressive or unique about this company?

They are able to understand the requirements and have a proven record in building applications in this area.

Are there any areas for improvement or something they could have done differently?

It would be good to meet the team more often but due to the current restriction this has been limited.

BACKGROUND

Please describe your company and your position there.

I’m the director of Spoedtestcorona.nl (VIRUSSPEEDCHECK B.V.), a testing center offering rapid screening tests for Covid-19 to individuals as well as companies in the Netherlands and Belgium.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symphony Solutions, and what were your goals?

During the Covid crisis, there is an urgent need for quick testing with immediate results, which at the moment is taking 48+ hours. We’ve noticed this need arising for testing facilities which are accessible, affordable, and allow people to get results in 15 minutes, not days.

This is not only for the comfort of an individual who wants to just get tested and go on with their life, but also allows eliminating the risk of asymptomatic Covid-19 carriers spreading further the virus, endangering people around them without even as much as suspecting it.

Our goal is to enable such quick testing in the Netherlands and Belgium. We needed to create visibility for this vital project and thus reached out to Symphony Solutions for their services.

A real challenge was to execute MVP plans within two and a half weeks. The goal for the project was to design and develop digital and non-digital parts of the solution which is to provide speed test service in the Netherlands and Belgium, including a website that would have the functionality for people to do all the “paperwork” online and only come to the testing facility for a quick nose swab in a drive-through.

SOLUTION

How did you select Symphony Solutions and what were the deciding factors?

We were referred to Symphony Solutions by company’s Dutch client. Good price performance and capabillity of delivering in short deadlines were crucial for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Symphony Solutions team worked in multiple directions, providing a comprehensive solution, both digital and non-digital parts, entailing service design, branding, web development, testing, DevOps and digital marketing. 

Symphony Solutions built a web application where people or companies are able to register for a test in their preferred location, pay online and receive an email with results in 15 minutes after the test is done. Besides that, companies can purchase multiple tests for their employees. Another part of the project is an Admin platform where all the management is done - locations, schedules, clients, doctors and the test results.

Next, we needed to bring visibility to the web application so that our potential clients could actually find it. Symphony Solutions marketing team within 4 days conducting market research developed an omnichannel digital marketing strategy, prepared a promo campaign, and content plan for further execution is on its way. In short,

Symphony Solutions provided a full list of services ranging from design, web architecture, development, testing, DevOps to digital marketing and production support.

How many people from the vendor's team worked with you, and what were their positions?

We have a Scrum team of front-end developers (Angular, javascript), back end developers (Node.js), QA engineer, UI and UX designers, DevOps, product owner and service delivery manager.

Additional Scrum marketing team was involved part-time and included lead marketing strategist, marketing designer, motion graphic designer, SEO expert, SMM expert, PPC specialist and copywriter.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Making testing for Covid-19 fast, affordable, easily accessible and safe is my goal. Frankly, I wouldn’t have realised this idea without Symphony Solutions’ contribution and start on time. It’s a vital link between the people who want or need to get a test and our testing facility. And it’s our own contribution to addressing the global crisis.

project is not completed yet, we are to roll out new features ind coming period and increase load significantly

Describe their project management style, including communication tools and timelines.

Very efficient agile project management, which allowed to launch the project in the shortest time possible with a constant refinement of requirements. The team really committed to it and delivered results instantaneously. We had a diverse team of specialists working on the project which required coordination and effective communication. If that’s not proof enough of excellent management, I don’t know what is.

What did you find most impressive or unique about this company?

Symphony Solutions took responsibility for practically full product cycle, designing and developing solution, which included:

• both service design of both digital and non-digital parts
• branding
• design and development of lead generating website
• back-end admin system
• full cycle of marketing and production support

All this delivered in record time which was crucial for the project. The team’s commitment to the cause and ability to maintain the high quality of the product despite the harsh deadlines is truly noteworthy.

I also find impressive probably how fast everything was executed, from the moment we had our kickoff meeting to the launch of MVP - they did a massive scope of work in just a little over two weeks. We saw everything happening before our eyes. That was quite inspiring, especially taking into account the important mission that we took upon ourselves when creating this project!

The project has just started, a lot of new features are planned to roll out and I hope Symphony team continues to deliver high-quality results

Are there any areas for improvement or something they could have done differently?

Nothing to mention, really.

BACKGROUND

Please describe your company and your position there.

WWG is an Italian software house with a strong focus on innovation, bringing value to our customers and eliminating every waste.

We strive to bring innovation in every department - organization, customer engagement, accounting. We also provide consultancy for IT start-ups. I’m the founder and CEO of WWG.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symphony Solutions?

In the beginning, we were looking for team augmentation services. Then we found out about their Design and Marketing departments, saw what amazing work they are putting out.

So, we’ve decided to go all out and give our company a boost with a new look and established presence on all marketing channels.

What were your goals for this project?

Our main goal was to level-up our brand reputation and position our brand on top of market retailing. Create a strong image that would communicate to our audience our mission.

Since we started with one project and then decided on a complete overhaul, a lot of our goals had to be defined in the process with a lot of initiative coming from the Symphony team. I had many ideas and the team embraced them and knew exactly what I wanted.

SOLUTION

How did you select Symphony Solutions?

We needed an outsourcing company to partner up with and started looking for one on Clutch. After the initial screening, I personally travelled to meet up with each prospective partner in person.

I’ve met all sorts of people, big companies that gave me a warm welcome and offered me all these perks. However, they didn’t leave an impression. Finally, I met Sunny, the Business Unit Manager.

And something clicked. It was an immediate connection — we shared the same thinking, philosophy and values. Right then and there I knew that I want to work with this company, and my gut feeling was right!

Describe the scope of their work in detail.

We did a complete rebranding for the company including logo, color scheme, brand book, company profile, branded items for internal use. We developed and launched a new website.

I myself am very stylish so it was important for me so that the new branding looks cool and refined. But, of course, that wasn’t all. Not only did we need to get the style right, but also the idea behind it. It had to send a message. It had to feel right.

This is where the team probably had some challenges as I’m very passionate about my business. I have a lot of ideas and a clear vision of what I want. Symphony Solutions team got it right every single time as if they were reading my mind. That’s what was so cool about working with them.

They did a great job with the website as well. It looks simple but at the same time, there’s a lot of complex functionality and flexibility. We can do pretty much anything with it and adjust the website to address different audiences.

Another important thing to note is that starting from the designing phase, everything was accounted for. The marketing team did a thorough research and looked over every step of the process.

The project was very well thought through. The team was aware of every tiny detail and how it could affect us long-term when it comes to marketing and sales.

What was the team composition?

We had a well put together team of top-quality specialists. Designers, marketing specialists, developers, QAs, as well as outside people providing feedback.

It was a great experience working with these cool and strong professionals, seeing them put in 100% effort. I enjoyed working with them and will do it again.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve already had some feedback from customers and partners about the new branding.

The new face of our company is professional and gives a strong sense of skill and competency. Our brand positioning is higher and we’ve firmly established our presence across channels.

How effective was the workflow between your team and theirs?

Only positive feedback here. Project management was efficient and quick to fix any issues.

The team did its best to deliver the best quality and value. Reporting was always clear and transparent. Great communication.

And even though we are a small company, they made us feel big and very important.

What did you find most impressive about this company?

Communication. Strong culture. Honesty. Transparency. Work ethics.

Are there any areas for improvement?

Improve communication with the financial department. We’ve run into a bit of an issue with invoices not having the complete information that’s required by regulations in my country.

We had to go back and forth with the financial department before they got it right.

BACKGROUND

Please describe your company and your position there.

CRMWaypoint is a Salesforce boutique partner in the Netherlands region since 2007 and early adopter of Salesforce Cloud solutions. CRMWaypoint delivers Salesforce consulting and development, including Architecture and integration and became the first and largest local Salesforce partner. CRMWaypoint was acquired by Accenture in 2016 where the Salesforce partnership continued.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symphony Solutions?

Given the growing strong demand for technical Salesforce expertise (i.e. Architecture, Integration, Development, DevOps) CRMWaypoint closed a partnership with Symphony Solutions in 2010.

Salesforce development was delivered at medium-sized and large enterprise clients in many industries like Manufacturing, Consumer Goods, Finance, Insurance, Automotive, etc. Symphony Solutions was able to scale fast and established a dedicated Salesforce team including seasoned Java architects who made the transition to Salesforce Architecture.

What were your goals for this project?

Main goal of our company was to become market leader in experienced Salesforce Development to help clients and Salesforce with their growth. Quality, Quality, Quality was another goal, especially in the fast growing Salesforce consulting community where quality was not always a first priority.

SOLUTION

How did you select this vendor?

We knew Symphony Solutions from non-Salesforce development expertise and we trusted them for their expertise, quality an honest behaviour towards our company and our clients. We liked the 'make it happen' approach.

Describe the project and the services they provided in detail.

CRMWaypoint delivered over 700 Salesforce projects in the period 2008 - 2019. Many if not all are related to bespoke Salesforce Development, Architecture designs and integration with 3rd-party systems (ERP, HRMS, Mainframe, etc.).

With partly remote from one of the Symphony Solutions Delivery centers and partly onsite these projects were run and managed. From start to finish. Specific Salesforce agile DevOps approach was introduced. As well as end-to-end testing and quality checks during all development.

What was the team composition?

Depending on what type of client, industry, complexity of the project, duration, location and type of Salesforce solution (Sales-, Service-, Marketing) the composition varied. But always with a mix of on-shore and near-shore (as we called it) team. Including Project Manager, Architect and Developers and/or Integration specialists.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to the partnership with Symphony Solutions our company CRMWaypoint was able to deliver successfully very complex Salesforce development projects at many clients in many industries. This helped CRMWaypoint to become the first and largest Salesforce partner in this region.

How was project management arranged and how effective was it?

The projects were always managed from the Netherlands, but always in liaison with Symphony Solutions delivery centers abroad. Daily agile stand-up meetings, Project manager onsite and daily reporting were part of the management of projects. Given that no project was run out of budget and time this approach was very effective!

What did you find most impressive about this company?

They were quick to build up technical Salesforce development expertise. To recruit the right candidates, train them and get Salesforce certifications in place.

Are there any areas for improvement?

Very little to improve. Salesforce solutions and architecture grew fast and for any company with Salesforce expertise it might be a challenge to keep up with that.

BACKGROUND

Introduce your business and what you do there.

I am the CTO of Graphyte AI, a real-time personalization and recommendation engine. Our SaaS platform is primarily targeted at the betting and gaming industry

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symphony Solutions?

We had a bare-bones MVP solution that we were going out to market with and we were looking to turn that into a full commercial software product that could underpin the business, taking it from idea to reality.

SOLUTION

What was the scope of their involvement?

Symphony Solutions developed all facets of our software platform. We run continuous development processes on our products and their team provides end to end services, from software development and testing.

What is the team composition?

We have a team of six or seven at Symphony Solutions, headed up by a service delivery manager who is our main point of contact. We also have regular catch up sessions with the CEO and the country manager.

How did you come to work with Symphony Solutions?

I inherited Symphony Solutions as a development partner in a previous role and was really impressed with their work. As soon as we had a need, I got in touch with the owner of Symphony Solutions.

How much have you invested with them?

We have invested roughly £300,000 (approximately $391,000).

What is the status of this engagement?

Our ongoing engagement with Symphony Solutions began in November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The work they produce has been integral in winning business and expanding out to multiple brands in the marketplace. Thanks to their work, we have been creating new product verticals. Symphony Solutions has been crucial in developing existing client relationships.

How did Symphony Solutions perform from a project management standpoint?

Symphony Solutions is incredibly transparent. We have regular video conferencing standups in the morning and communicated extensively through Slack. Additionally, we have monthly governance meetings. 

What did you find most impressive about them?

Symphony Solutions does great work, but they also have a fantastic company culture. They’ve instilled an exceptional corporate culture across multiple offices. They all have the same values, goals, and ideals. Working with a company with that kind of strong ethos is inspiring. 

Are there any areas they could improve?

Overall, they do a great job but should continue to improve their cross-customer consistency and knowledge sharing so that we can benefit from their knowledge and experience in other engagements.

Do you have any advice for potential customers?

Really put your arms around them and treat them as part of your team and your company. Don’t see them as separate, you get as much out of the relationship as you put in.