Sykora IT

BACKGROUND

I am the Senior Project manager of Aveniq

We are a manged Services Provider for SAP, Infrastructure, Security

OPPORTUNITY / CHALLENGE

• Customizing of USM IT Management System for Aveniq
• Support Avneniq in architecture questions
• Tasks are on time and in budget implemented
• think when you work

SOLUTION

Referral

• High ratings
• Pricing fit our budget
• Referred to me

2-5 Employees

Aveniq implements a new ITSM System from USU.

• Sykora helps to clarify Architecture questions
• Sykora develops the customizing in the system for all ITIL processes
• Sykora supports to enhance the Customer Portal

RESULTS & FEEDBACK

• the system is productive - Aveniq ist serving our customers via the system
• several 100 customers are migrated to the systems for using all ITIL processes
• ongoing development together with Sykoar

• deliverables mostly on time 
• if there was a delay (also because the requirements were unclear) they took extra effort to deliver on time
• quick responsiveness
• project management very good

• Virtual Meeting
• Email or Messaging App

• very good and deep understanding of the USM product
• very good developer skills
• good german knowledge (we talked in German, the requirements were in German, they responded in English or German)

no

BACKGROUND

Please describe your company and position.

 I am the Product Owner of an energy & natural resources company 

Describe what your company does in a single sentence.

We're a local publically traded energy provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sykora IT to accomplish?

• USU Service Management General Customization Assistance
• Jira Administration Assistance
• USU Service Management BPMN Customization Assistance

SOLUTION

How did you find Sykora IT?

Referral

Why did you select Sykora IT over others?

• High ratings
• Referred to me

How many teammates from Sykora IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Initial implementation and ongoing maintenance of our ITSM solution:
  • BPMN Deisgn and development for Change Management and SRM Practice
  • Non BPMN driven development
  • Administration Assistance
  • Interface development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since 2019 we have a running ITSM solution, thanks to the assistance from SykoraIT. This allowes us to cut down delivery times for i.e. software distribution processes (which are now ~90 %  automated) and hardware/logistics processes which are helping to get our customers the desired value while honoring the ITIL framework principles for the used practices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project is organized in a SCRUM like way; This way SykoraIT was able to interact with our internal stakeholders on a more even level, which allowed us to work together more closely and allowed to stay in target time windows, most of the time.

What was your primary form of communication with Sykora IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ammount of dedication for understanding the customers needs, is unheard of in the best possible way. Sykora IT's team was able to not only fulfill tasks but also challenge them on the business level, if necessary, to avoid misunderstandings.

Are there any areas for improvement or something Sykora IT could have done differently?

Even though SykoraIT is very fit in the usage of project management, sometimes we'd have appriacated a bit more pushback for tasks and exptected deliverables which are either breaking the system (because the business logic is not sound enough) or are just not usefull to build at all (because they might have existed already in the given ITSM sandbox).

BACKGROUND

Please describe your company and position.

I am the Head of Service Desk of Österreichische Rundfunksender GmbH & Co KG

Describe what your company does in a single sentence.

The company is responsible for the distribution of TV and radio channels in Austria

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sykora IT to accomplish?

• Implementation and Maintenance of Interface between Jira and USM, AI Ticket Summary for USM

SOLUTION

How did you find Sykora IT?

• Referral
• USU Partner

Why did you select Sykora IT over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Sykora IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sykora IT developed and implemented a connector between USU Service Management and the Jira platform. In addition, they integrated the AI Ticket Summary application into our ticketing environment, enhancing automation and improving service efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sykora IT developed a connector between two ticketing systems, enabling different departments to continue working within their preferred platforms while maintaining seamless cross-system communication. Additionally, they integrated the AI Ticket Summary app into USU Service Management, enhancing ticket handling efficiency through AI-powered summarization

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sykora IT delivered all project tasks on time. Feedback was taken seriously, and project goals and tasks were adjusted accordingly. The project teams demonstrated strong knowledge of the respective platforms and provided effective solutions to arising challenges, resulting in a high level of satisfaction.

What was your primary form of communication with Sykora IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sykora IT provides a motivated team with impressive expertise in USU Service Management (USM) and Jira integrations.

Are there any areas for improvement or something Sykora IT could have done differently?

Nothing to mention

BACKGROUND

Please describe your company and position.

I am the Partners of FINREG PARTNERS

Describe what your company does in a single sentence.

Law firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sykora IT to accomplish?

• Software Development
• IT Advisory

SOLUTION

How did you find Sykora IT?

Referral

Why did you select Sykora IT over others?

• High ratings
• Good value for cost
• Referred to me
• Other

How many teammates from Sykora IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Infrastructure Development: Support with upgrades, migrations, and integration of new hardware or software, including documentation.
Consultancy and Planning: Strategic advice on IT improvements, capacity planning, and cost-effective technology adoption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Developed a forward-looking infrastructure

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes – their project management was effective and reliable. All agreed deliverables were completed on time, with clear communication throughout the process. They responded to our needs very well, adapting quickly to changing priorities and ensuring that solutions were practical and aligned with business objectives.

What was your primary form of communication with Sykora IT?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their ability to combine deep technical expertise with a genuinely consultative approach. They explained the reasoning behind each step.

Are there any areas for improvement or something Sykora IT could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the IT-Consultant of N-ERGIE Aktiengesellschaft

Describe what your company does in a single sentence.

N‑ERGIE Aktiengesellschaft, Nuremberg, supplies large parts of Middle Franconia and neighboring areas with electricity and natural gas, as well as the city of Nuremberg with drinking water and district heating.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sykora IT to accomplish?

• Implementierung und Updates ITSM Software USU Valuemation
• Update der ITSM Software
• Erforderlich Anpassungen der ITSM Software USU Valuemation, z.B. Implementierung von Schnittstellen zu externen Dienstleistern
• Beratung IT-spezifischer Themen

SOLUTION

How did you find Sykora IT?

Contractual partner of the software manufacturer

Why did you select Sykora IT over others?

Referred to me

How many teammates from Sykora IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development and operation of an ITSM tool for incident and problem management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular meetings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A trusting, open, and satisfactory relationship has existed since the beginning.

What was your primary form of communication with Sykora IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Contact at eye level with understanding of requirements and optimization opportunities.

Are there any areas for improvement or something Sykora IT could have done differently?

Due to regular exchange, requests for improvement are communicated directly.

BACKGROUND

Please describe your company and position.

I am the Head of Senvion Platforms of Siemens Gamesa Renewable Energy Service GmbH

Describe what your company does in a single sentence.

WE are producing and serviceing wind turbines

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sykora IT to accomplish?

• migrate software from former Senvion into Siemens Gamesa / Siemens Energy IT environment

SOLUTION

How did you find Sykora IT?

by an external support company

Why did you select Sykora IT over others?

best fit to the requried abilities

How many teammates from Sykora IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In the insolvence we lost people owning the specific software which is needed in the development of the win turbines. Petr and his team helped us to update the software to the current version and migrate it into the Siemens Gamesa / Siemens Energy envirement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything was to your 100% satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did diliver in time and scope

What was your primary form of communication with Sykora IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team had a very good knowledge of the software they were working with and came up with the best solutions.

Are there any areas for improvement or something Sykora IT could have done differently?

nothing from my side