Swovo

BACKGROUND

Please describe your company and position.

I am the CTO of a healthcare technology company.

Describe what your company does in a single sentence.

We're a healthcare technology company focused on making clinician credentialing and verification faster, more reliable, and easier to manage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Swovo to accomplish?

• Build and launch a secure, production-ready healthcare credentialing platform.
• Automate continuous provider verification across multiple primary data sources.

SOLUTION

How did you find Swovo?

Referral

Why did you select Swovo over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Swovo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Swovo handled the product design and development of our platform from end to end

• UX/UI design for the core credentialing workflows and admin experience.
• Development of the web and mobile applications, backend systems, and third-party integrations.
• Building the provider verification, monitoring, audit trail, and credential management functionality needed to support our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successfully launched the platform and moved from concept to a production-ready product.
• Automated credential verification and monitoring that had previously required significant manual work.
• Built a scalable platform that now supports ongoing customer onboarding, additional data sources, and continued product growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Swovo delivered on time and on budget and was very communicative about progress throughough the project.

What was your primary form of communication with Swovo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took the time to understand the problem we were solving, challenged our thinking when needed, and felt more like an extension of our team than an outside vendor.

Are there any areas for improvement or something Swovo could have done differently?

Not right now.

BACKGROUND

Please describe your company and position.

I am the CTO of a clinical and operational data company.

Describe what your company does in a single sentence.

Our platform brings together clinical and operational data to help healthcare teams manage patient flow, staffing, capacity, and other critical workflows more efficiently. Our goal is to give hospital teams better visibility into what is happening across the organization and help them make faster, more informed decisions. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Swovo to accomplish?

• Build a scalable, secure healthcare platform from scratch.
• Integrate complex clinical and operational data into a unified system.
• Deliver web and mobile app platforms.

SOLUTION

How did you find Swovo?

• Online Search
• Clutch Site

Why did you select Swovo over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Swovo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Swovo handled the end-to-end design and development of our platform, including product discovery, UX/UI design, frontend and backend development, integrations, QA, and deployment. Key deliverables included the core web and mobile applications, healthcare system integrations, reporting and operational dashboards, and the infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Swovo helped us move from concept to a working product with the core platform, integrations, and mobile experience all delivered successfully. We were able to begin putting the product in front of prospective customers, validate key workflows, and establish a solid technical foundation for future growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed very well. The team communicated consistently, stayed on top of priorities, and delivered on schedule. They were also very responsive when requirements changed or we needed to work through a problem together.

What was your primary form of communication with Swovo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They felt more like an extension of our team than an outside development partner. 

Are there any areas for improvement or something Swovo could have done differently?

None that I can think of right now.

BACKGROUND

Introduce your business and what you do there.

We are a maternity and gynecology clinic providing holistic care in partnership with health systems. Our clinical model is supported by technology that connects patients, providers, scheduling, clinical systems, and operational workflows. I work closely with our product and engineering systems to build and scale the technology that supports our care delivery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Swovo?

We needed additional engineering capacity as our product and clinical operations scaled. In particular, we wanted experienced engineering support that could help us build new integrations and infrastructure while maintaining a high standard for code quality, security, and long-term maintainability.

SOLUTION

What was the scope of their involvement?

We are a maternity and gynecology clinic that partners with health systems to provide holistic, technology-enabled care. Our care model is supported by a patient-facing mobile app and integrations with hospital and clinical systems. Swovo supports a broad range of backend integration and infrastructure projects across our platform.

Our technology stack includes NestJS, Node.js, PostgreSQL, MQTT, React, and AWS. Their integration work has included connecting our platform with EMRs, Acuity Scheduling, When I Work, Zentake, and Zendesk. One significant project automated the synchronization of clinician shifts from When I Work into Acuity appointment availability. Previously, this availability was entered manually; the new workflow saves approximately seven hours per week per clinic site. It also stores shift data in our database, giving us better visibility into provider schedules, clinic capacity, and utilization.

Swovo has also worked on automating intake-form workflows, improving data visibility and reporting, and supporting predictive and utilization modeling. On the infrastructure side, they have expanded CloudWatch logging, improved password security, standardized date handling, streamlined internal account creation, implemented database row-level security, and supported our shared-inbox infrastructure.

What is the team composition?

We work with one engineer from Swovo.

How did you come to work with Swovo?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in June 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most measurable impact has been operational efficiency. For example, automating clinician availability saves approximately seven hours of manual work per week for each clinic site. The engagement has also made our platform easier to operate and troubleshoot. Improved CloudWatch logging and lifecycle management give us better long-term visibility into application behavior without retaining unnecessary data indefinitely. This has made it easier to investigate issues and identify root causes.

Swovo’s work has also strengthened our security posture through improvements, including encryption, row-level security, and role-based access control. Overall, the platform is more observable, maintainable, and scalable than it was at the start of the engagement.

How did Swovo perform from a project management standpoint?

Swovo is generally reliable about timelines and communicates clearly when circumstances change. If a blocker arises or a project turns out to be larger than originally scoped, the team explains what changed, the impact on the work, and the path forward. They provide updated expectations and timelines rather than allowing delays to go unexplained.

What did you find most impressive about them?

Swovo is particularly strong as a collaborative engineering partner. When we provide specifications, they engage thoughtfully with them and offer useful feedback rather than simply implementing what is written. When they own the specification process, they are thorough about identifying requirements, use cases, and edge cases before development begins.

They are also strong reviewers of other engineers’ work, which has helped us improve quality beyond the projects they directly implement. That combination of thoughtful technical input, thoroughness, and collaboration has made them a valuable extension of our engineering team.

Are there any areas they could improve?

I can’t think of anything for now.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Accio Data, a company that provides a scalable, open framework software platform for pre-employment screening firms. We enable seamless data exchange, frequent feature upgrades, and extensive customer support for background screening agencies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Swovo?

Our software application has three faces: the applicant, the end user/employer, and the CRA (our client). We needed to improve our applicant and end user/employer-facing UI/UX.

SOLUTION

What was the scope of their involvement?

Swovo first walked us through all the paths of our applicant and end user/employer front end. Then, they story-boarded every path. Next, we walked them through countless workflows so they could understand each user's experience. After that, Swovo provided many UX options. We decided on these options, and they offered several UI concepts. We settled on both the UI and UX routes. Then, they offered renderings piece by piece, and we agreed upon them. In the end, they delivered wireframes and Figma files where we could use our AI to build out the front end code.

What is the team composition?

We worked with 2–5 teammates from Swovo.

How did you come to work with Swovo?

We found them through an online search. We chose them because our company values aligned and they significantly outperformed competitors in a design exercise. We provided all firms with UI/UX samples and gave them only a few hours to present their design approach - Swovo was the clear frontrunner.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We worked together from March-October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After agreeing on deliverables, Swovo assigned a project manager who provided monthly updates throughout the project. The new UI/UX transformed our business - over the previous two years, our sales had suffered due to poor UI/UX. The redesign delivered 100% customer satisfaction, significantly higher client retention, and year-over-year growth in new client acquisition.

How did Swovo perform from a project management standpoint?

They delivered on time every time. Our primary form of communication was virtual meetings.

What did you find most impressive about them?

They took the time to really understand our business and our needs and exceeded our expectations.

Are there any areas they could improve?

No, there aren't any.

BACKGROUND

Please describe your company and position.

 I am the CEO of a healthtech firm.

Describe what your company does in a single sentence.

We are an automation platform that connects healthcare systems and applications, enabling secure, HIPAA-compliant workflows without custom integrations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flatirons to accomplish?

• HIPAA-Compliance
• EHR Integrations
• Interconnectivity

SOLUTION

How did you find Flatirons?

Referral

Why did you select Flatirons over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Flatirons were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

• Discovery & Planning: 
  • Define requirements, architecture, and compliance (HIPAA/SOC 2). 
• Core Platform: 
  • Multi-tenant SaaS with secure authentication. 
  • Drag-and-drop workflow builder (triggers, filters, actions). 
  • Connector SDK + initial integrations (Epic, Cerner, Redox, Salesforce Health Cloud, Twilio, etc.). 
  • Data transformation engine (HL7, FHIR, JSON). 
• Compliance & Infrastructure: 
  • End-to-end encryption, audit logs, monitoring. 
  • Scalable cloud deployment with redundancy. 
• User Experience: 
  • Dashboard for workflows and integrations. 
  • Prebuilt template marketplace. 
  • Admin portal with billing and usage controls. 
• Testing & Launch: 
  • Automated test coverage + compliance validation. 
  • Pilot rollout with early adopters. 
  • Developer docs and onboarding guides. 

Key Deliverables:

• Architecture & Compliance Plan
• Core Platform + Workflow Builder
• Connector Library (5–10 healthcare systems)
• Integration Engine (data mapping & error handling)
• User Dashboard + Template Marketplace
• HIPAA/SOC 2 Security & Audit Layer
• Testing Suite + Pilot Rollout
• MVP Launch Package (production-ready + docs)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• HIPAA/SOC 2 audit completion
• Integrations done with multiple EHR systems
• Production-ready MVP

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Approach
Flatirons used a structured yet flexible process centered around clear communication and accountability. They began with a detailed Discovery phase, which captured requirements, scoped the work, and set realistic timelines. Progress was managed through weekly check-ins, transparent Jira boards, and Slack updates, giving us full visibility into milestones and blockers.

 
Delivery & Timeliness
Most deliverables were completed on or ahead of schedule, with clear explanations when scope adjustments required more time. Flatirons emphasized underestimating and over-delivering, which meant we consistently saw high-quality work without last-minute surprises. When unexpected complexities arose (especially around healthcare data compliance and EHR integrations), they flagged risks early and proactively adjusted timelines.

 
Responsiveness to Needs
Flatirons was highly responsive to feedback, often implementing changes within the same sprint. They balanced long-term technical quality with short-term business needs, ensuring compliance (HIPAA/SOC2) was never compromised while still moving quickly. Their project managers were available for real-time conversations and made sure engineers, designers, and QA aligned directly with our evolving priorities.

What was your primary form of communication with Flatirons?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Expertise in AI, healthcare, SOC2, and HIPAA. Also, the team has surprisingly good communication and professionalism.

Are there any areas for improvement or something Flatirons could have done differently?

Not that I can remember off the top of my head.

BACKGROUND

Introduce your business and what you do there.

I’m the head of products at Trilliosoft, a fintech organization. We provide software solutions and trade surveillance for financial institutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flatirons?

We needed UX/UI redesign work to relaunch our best execution tool and make it an industry-leading solution.

SOLUTION

What was the scope of their involvement?

We have engaged Flatirons to redesign our UX/UI. They have conducted a discovery call to understand what we were looking to design, why we were looking to design it, and who we were designing it for. From there, we have met weekly to walk through our requirements. Flatirons has addressed what has been discussed and provided us with an updated design. We have had the option of walking through the new designs as part of those meetings, making suggestions, and continuing to iterate.

They have used Figma exclusively. The design element is done, and we’re contemplating using them for the actual development of the tool.

What is the team composition?

We have two primary points of contact: a designer and Sandra, the project manager. The owners of the company are available as needed but do not join the weekly calls.

How did you come to work with Flatirons?

The president of our organization had worked with them in a prior engagement. From a former role, she knew Flatirons and their work. We chose them because they conveyed at the outset that they’d done this before. They showed strong examples that gave us the confidence they could do this. We also liked their process and commitment to seeing it through.

How much have you invested with them?

We’ve spent between $50,000–$200,000.

What is the status of this engagement?

We have been working together since June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Flatirons has ensured that all of our requirements have been captured as part of the design and incorporated our feedback appropriately. They’ve been able to complete everything within 4-5 months. From start to finish, the team has demonstrated a strong engagement with the project, enabled the client to collaborate with the same people, and showcased a clear understanding of their business, needs, and goals.

How did Flatirons perform from a project management standpoint?

They’ve handled project management on their side. The project manager has been fantastic and ensures we’re hitting deadlines, keeping pace with the agreed-upon timelines, and adhering to the budget. We’ve communicated with Flatirons through Google Meet.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Sandra and the designer are both outstanding and of a truly high caliber.

What did you find most impressive about them?

We’ve been impressed with the engagement and commitment to the work product. Our requirements and what we’re looking to do aren’t the easiest things to pick up if they haven’t had exposure to them. Flatirons has been able to understand the use case and design something that makes an impact.

Are there any areas they could improve?

I don’t think so. We’ve had issues with Google Meet, but that’s a very minor thing. Honestly, I only have positive things to say.

Do you have any advice for potential customers?

They should set forth clear requirements and expectations to let Flatirons know what they need from them in order to feel successful. They should also ensure everything is well-defined and can be tracked. Lastly, I recommend making the upfront investment to fully understand the use case and the impact they’re trying to make.

BACKGROUND

Please describe your company and position.

 I am the CEO of a healthcare company 

Describe what your company does in a single sentence.

We use Artificial Intelligence to analyze personal health data from electronic health record (EHR) systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flatirons to accomplish?

• Product development of new A.I. platform

SOLUTION

How did you find Flatirons?

Clutch Site

Why did you select Flatirons over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Flatirons were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We created a web platform that integrates with various Electronic Health Record (EHR) systems. This platform used AI to summarize and analyze data from EHRs, providing healthcare professionals with key insights to improve patient care and operational efficiency.

Scope of Work

• EHR Integration: Connect to leading EHR systems via HL7/FHIR for data ingestion and normalization.
• AI-Powered Summarization: Use NLP to summarize clinical notes and extract key medical information.
• Predictive Analytics: Analyze patient data to predict health outcomes and identify trends.
• Interactive Dashboards: Provide real-time, customizable dashboards for patient data and insights.
• User Interface: Develop a user-friendly, responsive web interface for medical professionals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our platform is in early adoption and the feedback from healthcare providers on the AI has been very positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Flatirons followed an agile development process, with daily stadnups, bi-weekly sprints and weejly check-ins to review progress. Flatirons is very communicative about the roadmap and deadlines, and they met all of them extremely well. We get a detailed weekly report noting all progress made & project status.

What was your primary form of communication with Flatirons?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Flatirons exhibited a deep knowledge of healthcare technology, HIPAA-complaince, security, and AI. Their ability to consistently deliver on time while maintaining a high level of flexibility and quality was a standout trait.

Are there any areas for improvement or something Flatirons could have done differently?

Nothing I can think of right now.

BACKGROUND

Please describe your company and position.

I am the CEO of an information technology company

Describe what your company does in a single sentence.

We are a B2B SaaS company that helps businesses improve their customer relationships.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flatirons to accomplish?

• Development Velocity
• Improved Usability
• UX/UI Design

SOLUTION

How did you find Flatirons?

Online Search

Why did you select Flatirons over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Flatirons were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Flatirons designed and built a B2B SaaS platform and provided ongoing maintenance. They created the UX/UI design for the entire platform, The Flatirons UX/UI design team is great. They carefully crafted every aspect of the user experience. The design reflects our brand identity and has significantly enhanced the overall user experience of our platform. The platform is very stable and has received only positive feedback. 

Deliverables include: 

UX/UI design 

Brand identity 

Brand style guide 

Ongoing development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We brought the product to market within six months. The platform now has more than 100 customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is done in Jira, Slack, daily standups, and weekly sync. The project managers did a good job of sticking to the roadmap/schedule and bringing up any potential for delay ahead of time.

What was your primary form of communication with Flatirons?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Flatirons has a great UX/UI design team. I felt that they were very vested in the success of my business.

Are there any areas for improvement or something Flatirons could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the CEO of a technical recruiting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flatirons, and what were your goals?

Our company is a services company, but during COVID we experienced a surge in demand that was hard to satisfy with our manual operations. Our goal with Flatirons was to increase internal efficiency with the use of custom software.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed a number of firms and felt that Flatirons was the best fit due to their ability to quickly understand my company and the challenges we faced. They were focused on understanding my situation and being creative about solutions to my problems.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We use custom technologies, including React.js. Our applications are hosted on AWS. We started with a series of discussions about my business and the goals that I had. From there we established a series of milestones and a monthly retainer under which they helped our team create tooling to improve our operations.

How many people from the vendor's team worked with you, and what were their positions?

We worked with the founding team, project management, design, and development. We also had a QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I don't have hard numbers on the improvements made, but I can tell you that our teams were able to handle much more client-facing work because they spend less time on manual work. Overall I am very happy with the investment and the outcome.

Describe their project management style, including communication tools and timeliness.

We communicate on Slack and have weekly meetings.

What did you find most impressive or unique about this company?

Flatirons was very quick to understand the inner workings of my business and brainstorm solutions to our bottlenecks.

Are there any areas for improvement or something they could have done differently?

Nothing at this moment.

BACKGROUND

Please describe your company and your position there.

I own a marketing service firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flatirons, and what were your goals?

I hired Flatirons to build our a competitive analysis tool for my firm. My goal was to build something that my firm could use to easily compare metrics of different domain names.

SOLUTION

How did you select this vendor and what were the deciding factors?

Ultimately I felt that Flatirons understood my business best. I didn't have to explain to them a lot of the domain concepts as they seemed well-versed in the topic and that mattered to me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After I signed with Flatirons we put together a go-to-market strategy for the tool I was building and we formed a roadmap around that. They used React.js, Node.js, Heroku, PostgreSQL, and some open-source tooling to build my platform.

How many people from the vendor's team worked with you, and what were their positions?

There were about 5 people on my team. We have two engineers, a project manager, a quality assurance tester, and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am really pleased with the results. My platform is B2B. I am currently using it internally for my own company. It has made my own business more efficient.

Describe their project management style, including communication tools and timeliness.

We use Jira for project management, slack and Google Meets for communication, Figma for design. They might use other tools internally but those are the ones we mainly collaborate in.

What did you find most impressive or unique about this company?

I was most impressed with the way that Flatirons organized my ideas into a strategic roadmap. After I braindumped everything on them, they created a very thorough strategy of what we should build, an when. It was clear from the beginning that they really "got" my business.

Are there any areas for improvement or something they could have done differently?

Not right now. I am very satisfied with the results and would recommend Flatirons.