Swovo

BACKGROUND

Please describe your company and position.

I am the CEO of (a/an) Healthcare

Describe what your company does in a single sentence.

We simplify medical documentation processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flatirons to accomplish?

• Create a B2B, HIPAA-compliant medical documentation system

SOLUTION

How did you find Flatirons?

Referral

Why did you select Flatirons over others?

Referred to me

What was the size of Flatirons’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Flatirons has helped us create a B2B healthcare platform aimed at simplifying medical documentation processes. This includes web design, development, project management, and quality assurance testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Adherance to timeline
• Initial product release

What was your primary form of communication with Flatirons?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they have met the project timelines to date. In general, we communicate frequently over progress and project status. Admittedly I have added scope throughout development but there haven't been any issues with doing so.

What did you find most impressive or unique about this company?

Flatirons feels like a real partner in developing my business.

Are there any areas for improvement or something Flatirons could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Manager of Sales & Service of an online-only boating/aquatics retailer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flatirons Development?

Similar to the pre-written example prompt, our website was incredibly outdated both functionally and visually. Sales had plateaued considerably and it was obvious that major changes were long overdue. Flatirons was hired to implement a more "modern" look and experience from beginning to end of the sales/purchasing process, also fix and improve general functionality, more attractive banners, fix a broken reviewing system and add a classifieds/mechanic section.

SOLUTION

How did you select this vendor and what were the deciding factors?

We considered a few different firms, Flatirons came into the picture through a word of mouth recommendation from a former colleague. Their ideas and presentation were refreshing and they were friendly, approachable and always willing and ready to answer questions or put our doubts to rest.

Describe the project in detail and walk through the stages of the project.

We started off with a couple of brief calls. I was really impressed with how quickly Flatirons grasped what we do, what was wrong, and what needed to be improved. This was one of the reasons we chose them. When we viewed their designs along side with our current ones, we were blown away. They proposed ideas that we hadn't even considered and delivered software and a shopping experience that increased web traffic and sales by a considerable margin. We had always wanted to implement a classified section for marine mechanics (customer recommendation) but never had the capability to put the pen to paper and they helped immensely with that task and it's benefitted us greatly.

How many resources from the vendor's team worked with you, and what were their positions?

Mike was our main point of contact and handled most, if not all of our questions and feedback.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen an 11% increase YoY in sales, also far fewer suggestions from customers for improvement, complaints about lack of functionality/"broken" pages/error messages are nonexistent. Classifieds/mechanics page is thriving. Once dormant/non functional reviews page is up to date and they've helped to drive sales as well.

How effective was the workflow between your team and theirs?

We were very impressed with the level of communication we received.

What did you find most impressive or unique about this company?

Quick and outstanding communication. This was obviously extremely important because it was somewhat of a large project with a lot of moving parts and changes we wanted made. Every question was answered in a thorough and timely manner and Mike was incredibly personable and easy to work with throughout the whole process.

Are there any areas for improvement or something they could have done differently?

After spelling out our exact needs, Mike & co. were exceptionally great to work with and would recommend them to anyone looking for an improvement to the look and functionality of their retail website.

BACKGROUND

Please describe your company and your position there.

I am the CTO of Tattle, a customer experience improvement platform focused on mid-market fast casual and QSR brands. I oversee our new feature development and our core product upgrades.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flatirons Development?

We hired Flatirons Development to help us simplify our existing project dashboard.

What were your goals for this project?

Improve inbound sales leads generated from our website. Reduce customer complaints about difficulty finding pages and features and understanding UI/UX.

SOLUTION

How did you select this vendor?

We reached out to and interviewed about 6 vendors. After reviewing previous work from Flatirons Development that showcased the desired skill set, and having a great verbal conversation with their team, we chose to move forward with them.

Describe the project in detail.

Their team helps us keep the product simple while adding new features for larger brands as we scale. We also had Flatirons Development redesign our sales website to improve inbound sales leads.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With the help of Flatirons Development, we were able to launch a large update to our platform, introducing new innovative tools for our clients.  The information was complex but Flatirons found creative ways to present it, making it feel simple and easy to understand.  It was a huge success, driving 80% adoption of the new features in 4 months. 

How effective was the workflow between your team and theirs?

The workflow was very effective.

What did you find most impressive about this company?

They have an impressive ability to understand our product and our customers' unique problems. They always provide clean, thoughtful solutions.