STG IT Consulting Group

BACKGROUND

Introduce your business and what you do there.

I’m the head of podcasting at Fixated, a company that helps digital creators build sustainable careers by providing end-to-end support in content development, audience growth, brand partnerships, and monetization. We treat creators as businesses and deliver platform-native campaigns for brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STG IT Consulting Group to accomplish for Fixated’s podcasting and creator support initiatives?

We needed help setting up a podcast room and a conference room.

SOLUTION

What was the scope of their involvement?

STG IT Consulting Group set up our conference room with everything we needed. I had no idea what we needed, but they took care of it all. The team handled all the audio, video, networking, and microphone installations.

What is the team composition?

We worked with 2–5 teammates from STG IT Consulting Group.

How did you come to work with STG IT Consulting Group?

We found them through an online search. We chose them over other options because they had high ratings, were close to my geographic location, fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We worked together from July–August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

STG IT Consulting Group made it so that every time we shoot an episode, everything works without any downtime or issues. We have no technical issues at all, and everything is seamless. The recording quality is amazing now that the team has ensured everything is properly placed. Overall, we’ve saved at least 45 minutes in each session.

How did STG IT Consulting Group perform from a project management standpoint?

They delivered right on time with our deadline. We communicated in person and through emails and messaging apps.

What did you find most impressive about them?

STG IT Consulting Group was able to get everything set up and meet our deadline. They were also very open about the stuff they were installing.

Are there any areas they could improve?

The planning could have been faster, but the deadline was really tight, so it’s understandable that they wanted to go in with a plan.

BACKGROUND

Introduce your business and what you do there.

I’m the head of business development at Fixated, a company that helps digital creators build sustainable careers by providing end-to-end support in content development, audience growth, brand partnerships, and monetization. We treat creators as businesses and deliver platform-native campaigns for brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with STG IT Consulting Group?

We needed reliable managed IT services for Fixated to support the technology needs of our team. Our primary goals were to maintain a secure and stable IT environment, streamline employee onboarding and offboarding, manage our devices and cloud platforms, and ensure our staff could work efficiently with minimal technical disruptions.Since we support digital creators and fast-moving client projects, it was important to have an IT partner that could respond quickly to issues, proactively maintain our systems, and help keep our team productive.

SOLUTION

What was the scope of their involvement?

STG IT Consulting Group provides ongoing managed IT services for Fixated, supporting our day-to-day technology operations. Their scope of work includes help desk support, employee onboarding and offboarding, device provisioning and management, Microsoft 365 and Google Workspace administration, network support, endpoint security, software deployment, and troubleshooting across our IT environment.The primary deliverables include responsive technical support, proactive system monitoring and maintenance, secure user and device management, and ongoing recommendations to improve the reliability and security of our infrastructure. Their team also assists with implementing new technology solutions and ensuring our systems continue to support our business as we grow.STG IT Consulting Group is responsible for managing several key components of our IT environment, including Microsoft 365, Google Workspace, employee laptops and workstations, user accounts and permissions, endpoint security, and our network infrastructure. They also assist with device provisioning, software deployment, system updates, and troubleshooting across both hardware and software.

What is the team composition?

We work with 6-10 teammates from STG IT Consulting Group.

How did you come to work with STG IT Consulting Group?

We found them through a referral. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

So far, we’ve spent around $10,000–$50,000 with them.

What is the status of this engagement?

We started working together in June 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with STG IT Consulting Group has resulted in a more reliable and efficient IT environment for our team. While we don't formally track specific performance metrics, we've experienced faster resolution of technical issues, reduced downtime, and a smoother onboarding process for new employees. Their proactive maintenance has also helped minimize disruptions and keep our systems running consistently.Overall, their support has improved our team's productivity by allowing employees to stay focused on their work with fewer technology-related interruptions, while giving us confidence that our IT infrastructure is secure and well managed.Since we don't formally measure downtime, I can't provide an accurate percentage. However, we've seen a noticeable reduction in technical disruptions since partnering with STG IT Consulting Group. Their proactive monitoring, preventative maintenance, and responsive support have helped resolve issues quickly and prevent many problems from affecting our team's day-to-day operations. Overall, our IT environment has become more stable and reliable, allowing our team to stay productive with fewer interruptions.The improved IT environment has allowed our team to spend less time troubleshooting technology issues and more time focused on client work. When technical problems do occur, STG IT Consulting Group responds quickly, helping minimize disruptions and keep projects moving forward. Employee onboarding is also more efficient, allowing new team members to get up and running faster.For a fast-paced business like ours, having reliable IT support has helped us maintain productivity and stay on schedule with client deliverables by reducing unexpected technology-related delays.

How did STG IT Consulting Group perform from a project management standpoint?

STG IT Consulting Group has demonstrated strong project management throughout our engagement. They communicate clearly, keep us informed of project progress and support requests, and consistently set realistic expectations for timelines. Routine IT requests are handled promptly, and larger initiatives are well organized and completed on schedule.Their team is responsive, adaptable, and quick to address changing priorities or unexpected issues. Overall, they've been a dependable partner that delivers quality work on time while maintaining clear and professional communication throughout each project.We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

What impresses us most about STG IT Consulting Group is their combination of technical expertise, responsiveness, and proactive approach to IT management. They don't just resolve issues—they work to prevent them by identifying potential risks and recommending improvements before they become problems.We also appreciate how seamlessly they integrate with our team. They take the time to understand our business and provide practical, reliable solutions that support our day-to-day operations. Their professionalism, clear communication, and consistent follow-through have made them a trusted extension of our organization.

Are there any areas they could improve?

Overall, our experience with STG IT Consulting Group has been very positive. If there is one area for improvement, it would be providing more proactive updates during larger projects or planned infrastructure changes so stakeholders have additional visibility into progress and timelines.That said, their team has always been responsive, receptive to feedback, and willing to adjust when needed. This has been a minor point and has not affected the overall success of our partnership.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of talent for Underscore Talent, a management company that helps diverse talent navigate the attention economy to build sustainable and profitable careers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STG IT Consulting Group to accomplish for Underscore Talent?

We needed help setting up MDM for all of our laptops and managing security, antivirus, and all of our remote workers.

SOLUTION

Can you describe the scope of work provided by STG IT Consulting Group?

STG IT Consulting Group provides ongoing managed IT services for us. Their scope of work includes day-to-day technical support for our employees, management of user accounts and devices, Microsoft 365 and Google Workspace administration, network and Wi-Fi support, cybersecurity best practices, hardware and software troubleshooting, and overall IT infrastructure maintenance.The main deliverables include responsive help desk support, user onboarding and offboarding, device setup and management, proactive system monitoring and maintenance, issue resolution, and recommendations for improving our IT environment. Their team also assists with implementing new technology solutions and ensuring our systems remain secure, reliable, and efficient.

What is the team composition?

We work with 6-10 teammates from STG IT Consulting Group.

How did you come to work with STG IT Consulting Group?

We found them through an online search. We chose them over other options because they had high ratings, were close to my geographic location, had pricing that fit our budget, had a great culture fit, had good value for cost, were referred to me, and had company values aligned with ours.

How much have you invested with them?

So far, we’ve spent around $10,000–$50,000 with them.

What is the status of this engagement?

We started working together in August 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with STG IT Consulting Group, we've seen faster resolution of IT issues, reduced downtime, and a more reliable technology environment for our team. Their proactive approach to system maintenance and monitoring has helped prevent many issues before they impact daily operations. Employee onboarding and offboarding have become more efficient, device deployments are completed quickly, and our overall IT support experience has improved through their responsive help desk. Their ongoing support has allowed our team to stay productive with minimal disruptions while strengthening the security and stability of our IT infrastructure.While we don't formally track metrics such as average response times or downtime percentages, we've seen noticeable operational improvements since working with STG IT Consulting Group. IT issues are resolved much more quickly, employee onboarding and device provisioning are completed efficiently, and system interruptions have become less frequent. Their proactive maintenance and responsive support have helped keep our team productive with minimal technology-related disruptions. Although we don't have specific quantitative data to share, the overall reliability of our IT environment and the responsiveness of their support have been significant improvements for our organization.

How did STG IT Consulting Group perform from a project management standpoint?

STG IT Consulting Group has consistently demonstrated strong project management throughout our engagement. They communicate clearly, keep us informed on the status of requests and projects, and set realistic expectations for timelines. Routine support requests are handled promptly, and larger projects are well organized and completed on schedule.They've been responsive to our needs, quick to address any questions or unexpected issues, and flexible when priorities change. Overall, they've been a reliable partner who consistently delivers quality work in a timely manner.

What did you find most impressive about them?

What stands out most about STG IT Consulting Group is their responsiveness, technical expertise, and proactive approach. Rather than simply resolving issues as they arise, they take the time to identify potential problems and recommend solutions that help prevent future disruptions. Their team is knowledgeable, easy to work with, and communicates technical information in a clear and practical way.We also appreciate that they feel like an extension of our internal team rather than an outside vendor. Their reliability, professionalism, and commitment to providing consistent support have made them a trusted partner for our organization.

Are there any areas they could improve?

Overall, we've had a very positive experience working with STG IT Consulting Group. If there is one area for improvement, it would be providing more proactive communication around larger projects or planned maintenance so stakeholders have additional visibility into timelines and upcoming changes. That said, the team has always been responsive to feedback and communicates effectively when needed, so this has not had a significant impact on our experience.

BACKGROUND

Please describe your company and position.

I am the Director of People Operations of a Media Company.

Describe what your company does in a single sentence.

Helps artists, record labels, and media partners manage digital rights, optimize content, grow audiences, and increase revenue across platforms such as YouTube.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STG IT Consulting Group to accomplish?

• Our goal was to create a more reliable, secure, and scalable IT environment that could support our growing team. We needed a responsive technology partner to manage day-to-day support, strengthen security, improve device management, and provide strategic guidance as our operations expanded.

SOLUTION

How did you find STG IT Consulting Group?

Referral

Why did you select STG IT Consulting Group over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from STG IT Consulting Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

STG provided ongoing IT consulting and managed support, including device setup and management, cloud administration, cybersecurity improvements, employee onboarding and offboarding, account and access management, technical troubleshooting, system documentation, and technology planning

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement resulted in faster response and resolution times, fewer recurring technical issues, more consistent device management, and a smoother onboarding process for new employees. We also gained better visibility into our systems and improved the overall security and reliability of our IT environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

STG managed the engagement efficiently and communicated clearly throughout the process. They delivered agreed-upon items on schedule, kept us informed of progress, and responded quickly whenever an urgent issue arose. Their team was flexible and adapted well to our changing needs.

What was your primary form of communication with STG IT Consulting Group?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was the combination of technical expertise and personalized service. STG took the time to understand how our team operates and provided practical solutions that fit our business rather than applying a one-size-fits-all approach. They consistently felt like an extension of our internal team.

Are there any areas for improvement or something STG IT Consulting Group could have done differently?

There were no major areas of concern. As the engagement continues, more scheduled strategic reviews and proactive reporting could provide additional value, but overall, STG has been dependable, responsive, and effective.

BACKGROUND

Please describe your company and position.

I am the People Operations Manager of Upmetrics

Describe what your company does in a single sentence.

UpMetrics is a Bay Area software company that helps nonprofits and foundations track, analyze, and report the impact of their programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STG IT Consulting Group to accomplish?

• Our goal in hiring STG IT Consulting was to improve the reliability and security of our IT systems while giving our team a dependable resource for day-to-day technical support. We also wanted help managing our devices, cloud services, employee onboarding, and overall technology strategy as the organization continued to grow.

SOLUTION

How did you find STG IT Consulting Group?

Referral

Why did you select STG IT Consulting Group over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from STG IT Consulting Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

STG provided ongoing IT consulting and support, with deliverables including device setup and management, cybersecurity improvements, cloud administration, employee onboarding and offboarding, technical troubleshooting, system documentation, and strategic technology recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in faster issue resolution, more consistent device management, improved security practices, and a smoother onboarding and offboarding process. STG also helped reduce recurring technical problems and gave our team a more reliable and organized IT environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

STG managed the project efficiently and kept communication clear throughout the process. They delivered the agreed-upon items on time, provided regular updates, and responded quickly whenever our team needed support. They were flexible, dependable, and proactive in addressing issues before they became larger problems.

What was your primary form of communication with STG IT Consulting Group?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how responsive and personal their service felt. STG took the time to understand our organization and provided practical recommendations rather than a one-size-fits-all approach. Their team is dependable, knowledgeable, and easy to work with.

Are there any areas for improvement or something STG IT Consulting Group could have done differently?

There were no major areas for improvement. Overall, STG was responsive, reliable, and met our expectations.

BACKGROUND

Please describe your company and position.

I am the Teacher of Fountain day

Describe what your company does in a single sentence.

We are a school that specializes in toddlers 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STG IT Consulting Group to accomplish?

• Network
• IT needs

SOLUTION

How did you find STG IT Consulting Group?

Online Search

Why did you select STG IT Consulting Group over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from STG IT Consulting Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. They redid our network and rewired everything. before them our network was really slow and hard to even use. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They improved our internet and assisted us with some AI stuff that streamlined what we do. We are very grateful to have this team. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very quick with everything. Even when they said it was going to take a couple of weeks, they were able to knock it out in under a week. We were very impressed.

What was your primary form of communication with STG IT Consulting Group?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They treat us like equals; they make it so we understand exactly what we need, and they never overcharge us on anything. Everything they do is very quick and easy. 

Are there any areas for improvement or something STG IT Consulting Group could have done differently?

As of now, we can not find one. They are amazing!