STG IT Consulting Group

BACKGROUND

Please describe your company and position.

I am the People Operations Manager of Upmetrics

Describe what your company does in a single sentence.

UpMetrics is a Bay Area software company that helps nonprofits and foundations track, analyze, and report the impact of their programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STG IT Consulting Group to accomplish?

• Our goal in hiring STG IT Consulting was to improve the reliability and security of our IT systems while giving our team a dependable resource for day-to-day technical support. We also wanted help managing our devices, cloud services, employee onboarding, and overall technology strategy as the organization continued to grow.

SOLUTION

How did you find STG IT Consulting Group?

Referral

Why did you select STG IT Consulting Group over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from STG IT Consulting Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

STG provided ongoing IT consulting and support, with deliverables including device setup and management, cybersecurity improvements, cloud administration, employee onboarding and offboarding, technical troubleshooting, system documentation, and strategic technology recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in faster issue resolution, more consistent device management, improved security practices, and a smoother onboarding and offboarding process. STG also helped reduce recurring technical problems and gave our team a more reliable and organized IT environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

STG managed the project efficiently and kept communication clear throughout the process. They delivered the agreed-upon items on time, provided regular updates, and responded quickly whenever our team needed support. They were flexible, dependable, and proactive in addressing issues before they became larger problems.

What was your primary form of communication with STG IT Consulting Group?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how responsive and personal their service felt. STG took the time to understand our organization and provided practical recommendations rather than a one-size-fits-all approach. Their team is dependable, knowledgeable, and easy to work with.

Are there any areas for improvement or something STG IT Consulting Group could have done differently?

There were no major areas for improvement. Overall, STG was responsive, reliable, and met our expectations.